Volaris Recenzje 534

I have travelled with some of the world’s best and worst airlines. Volaris is up there, competing hard for that coveted bottom spot. This was a one time experience for me. No money could persuade me otherwise. It’s as if they go out of their way to make the experience as ghastly as possible. There are literally no redeeming features of this airline and judging by the other comments it seems my experience wasn’t a one off… I would say ‘Volaris do better, you can be better’ but in this case I don’t think that is what they are aiming for. I think they are trying their hardest to languish at the bottom, are proud of this status and have absolutely no desire to improve. I can imagine their Monday morning meetings starting with ‘righto team, last month we were fantastically sh1te, so this month we have to really pull out all the stops, focus and give it our all to see if we can perform even worse. Unfortunately my travel was in this month when they sunk to new depths…

I had one of the worst travel experiences with Volaris. From the moment I purchased my ticket, the problems began. They failed to transfer my full name correctly from Expedia and then charged me an extra $100 to fix a mistake that was not mine. To make things even worse, their new AI customer service system is extremely unhelpful. It provides useless information, sends customers in circles, and wastes hours with instructions that lead nowhere. Getting real support feels almost impossible.
When I arrived at the airport, everything felt disorganized and poorly managed. The staff seemed indifferent and unhelpful; there was no proper communication, and passengers were left waiting with no guidance or support throughout the process.
To make matters worse, the aircraft smelled horrible, and they didn’t even offer water to passengers. If you want to enjoy your travels, I strongly suggest avoiding Volaris. There are plenty of other carriers that value their customers far more and handle issues with much greater responsibility.

No sé si tengo mala suerte, pero siempre que vuelo en Volaris, me toca que se retrasa el vuelo. A veces solo por unos minutos, pero me tocó un retraso de más de 9 horas y ya estoy dudando seguir volando en esta aerolínea. El servicio a bordo siempre es bueno, no tengo ninguna queja respecto a eso. A lo mejor yo estoy salada, pero en otras aerolíneas no me ha sucedido tanto retraso cada que viajo.

Iam sad that I have not check reviews about this company before buying a ticket. They change departure time for more than 2h later and request to choose to cancel it and get refund or agreed by the email. I decided to cancel but I cannot find any way to do it on their site. I was told bt the online agent that he suprised to see options such as a refund available for my ticket. He first offered me a 25% voucher based on ticket price. A few min later, after checking that my ticket was very expensive ,he changed the offer and said I could only receive 7.5 % of the ticket value
All my attempts to speak with different representatives ended in refusal to cancel my ticket or issue a refund
this is absolutely unprofessional . I feel deceived and taken advantage of by this company

I am very disappointed with the check-in policy at Volaris. Any other airline gives passengers the courtesy and flexibility to check in at any time within the normal check-in window, but Volaris restricts this in an unreasonable way. On top of that, when I reached out for assistance, I did not receive any helpful support.

This experience made my trip much more stressful than it needed to be. I expected better customer service and more flexibility, especially since passengers depend on the airline to provide clear and accessible options. I hope Volaris reviews this policy and improves the level of support provided to customers.

Una estafa, el personal de tierra de Puerto Escondido es horrible, super antipáticos e iban buscando cualquier excusa para cobrar mas por el billete, nos midieron la maleta ( incluidas las asas ) para hacernos pagar 600 pesos mas porque según ellos las medidas no eran correctas.

My bag was the right size. They don’t care they are just greedy and want your money. I’m so stupid to tried travelling with them a second time. Never again!! Scam company!!! Do not use them!!!

Antonio Pedraza me apoyó y orientó porque olvidé mi identificación. Gracias a su amable atención pude abordar mi vuelo Qro-Tijuana.
Felicidades! y gracias!

Ponemos un 1 porque no es posible ponerle un 0. Cuando llegamos allá revendierin uno de nuestros asientos previamente pagado obviamente. Además al subir al avión llegó un señor diciendo que la maleta de ese asiento quedaba en tierra (viaje México a Cancún). El avión sucio, no te dan un cinturón de seguridad para el bebé. Al final llegando a Cancún denunciamos y conseguimos nos enviaran la maleta en otro vuelo. Increíble lo corruptos que llegan a ser...

“La peor experiencia con una aerolínea: Volaris”

Mi experiencia con Volaris ha sido absolutamente decepcionante. El servicio al cliente es inexistente, no ofrecen ninguna solución, y es prácticamente imposible hacer cambios o cancelaciones, aunque el problema sea por causas fuera del control del pasajero.

No hay respuesta por teléfono, el chat no resuelve nada y los agentes solo repiten mensajes automáticos sin realmente ayudar.
Además, no asumen responsabilidad por los errores o cancelaciones, dejando al pasajero sin opciones, sin reembolso y sin atención.

Definitivamente la peor aerolínea con la que he viajado, no recomiendo a nadie confiar su dinero ni sus planes de viaje a Volaris.

DO NOT fly with Volaris. Check in process was horrible- won’t let you check in online, website glitches out. Check in in-person at the airport- horrrible. We were double charged for the tourism tax which we’d already paid to Frontier, they refused to refund it. Then they input my partner’s boarding pass incorrectly and he was stopped at TSA and sent back to the airline, we may miss our flight. If I could give 0 stars I would.
Not worth the seemingly cheaper flight prices, save yourself the headache and last minute expenses and go with a reputable airline.

The worst experience on an airline we have ever experienced. From check-in to arriving, it was a total disaster. Boarding was a zoo .. they had no idea what they were doing. Charge for everything!!! We will NEVER take this airline again!

Terrible airline. Seats were the most cramped I've ever experienced. You get Nickel and Dimed for everything, but the worst part was the debarking process. They excuse each row as if its church not allowing anyone else to stand up until the previous row has left. Literally takes 5 times as long to get off these planes ad any other airline.

Impossible to Cancel Within 24 Hours – Volaris Blocks Customers”

I booked a ticket on Sept 25, 2025 at 2:31 pm from Los Angeles (LAX) to Puerto Vallarta (PVR). By law (U.S. DOT rules), passengers are entitled to a full refund if they cancel within 24 hours when the flight is more than 7 days away.

I started trying to cancel on Sept 26 (within 24 hours). I called their U.S. customer service line over 10 times — the system never connects you to a human, only sends useless links. I also used WhatsApp, but the bot loops endlessly and never escalates to a real agent. By the time I finally got any response, they told me the 24-hour window had expired.

This is not my fault — it is because Volaris deliberately makes it impossible to reach a live agent in time. I have call logs, screenshots, and timestamps to prove I attempted to cancel within the legal timeframe.

This airline hides behind bots, avoids real customer service, and denies passengers their legal rights. Be very cautious booking with Volaris — once they have your money, getting help or a refund is nearly impossible.

I will be escalating my case to the U.S. Department of Transportation and my credit card provider, and I encourage other passengers to document their experiences as well.

I filed a formal complaint with the U.S. DOT and Profeco in Mexico.
Volaris canceled my 60 year old mother’s flight from Los Angeles to Uruapan at the last minute, without providing clear information, and pressured passengers to accept a diversion to Guadalajara.
Passengers were abandoned, and my mother had to travel 4–5 hours by taxi at dawn, in unsafe conditions.
Terrible airline. I strongly encourage other passengers to file complaints with DOT and Profeco.

The robbed me of 90 dollars for my bag thats worst company ever

Pessima esperienza con questa compagnia, nonostante abbia volato circa 3 volte con questa compagnia, ho avuto la spiacevole fortuna di trovarmi in una situazione in cui il mio volo per Tijuana da Guadalajara delle ore 12:55, poco prima di partire in orario ha avuto un problema tecnico, si è fermato in una piazzola vicino alla pista in attesa dei tecnici per vedere se potevano ripararlo, passano due ore dove i tecnici salgono e scendono dall’aereo senza sapere niente, fino a quando ci comunicano che ci cambieranno di aereo e ci daranno un voucher elettronico di 3000 pesos a compensazione per il disagio. Scendiamo dall’aereo ci trasportano al gate e aspettiamo il secondo aereo. Passa un ora e mezzo e nonostante l’imbarco dovesse iniziare alle 15:15 iniziano l’imbarco alle 16:00, arriviamo sul secondo aereo ed iniziano ad effettuare le operazioni per partire, passa un’altra ora quasi e chiediamo informazioni, passano le 4 ore di ritardo dell’aereo e una signorina ci comunica che avrebbero aumentato il voucher a 3500 pesos e lo avrebbero mandato immediatamente. Chiudono il portellone, l’aereo si muove per partire e 5 minuti dopo ritorna nel suo posto, ci comunicano che per motivi di sicurezza anche questo aereo non poteva partire, aspettiamo che riaprano l’aereo, sale un tizio della compagnia che ci comunica che ci avrebbero dato un voucher di 5000 pesos per ciascuno per il disagio. Così ci fanno di nuovo scendere dall’aereo, ci riportano al gate dove il terzo aereo sarebbe ripartito alle 20:10, dopo un’altra ora e mezzo di attesa finalmente partiamo alle ore 20:28. Nel mezzo di tutti questi spostamenti la compagnia non ci ha mai fornito né una bottiglia di acqua né qualcosa da mangiare come sarebbe previsto per legge, inoltre alla richiesta esplicita del risarcimento del biglietto, sempre previsto per legge dopo le 4 ore, se ne uscivano che il voucher che mandavano era la compensazione e non veniva fatto il rimborso. Un giorno dopo al volo riceviamo un email con il voucher che invece di essere di 5000 come detto dalla compagnia era di 2000 pesos. Veramente vergognosi, irrispettosi delle normative dell’aviazione civile che sono ben lontane da quanto hanno applicato.

Me llamo Louis Cotto Vasallo y soy cliente de Volaris desde hace mucho tiempo y resido en Guadalajara. El 5 de septiembre de 2025, en mi viaje de regreso de la Ciudad de México a Guadalajara (Vuelo 152), solicité a una azafata un cambio de asiento. De mi asiento de pasillo 27C a un asiento vacío en la fila 25, si, después de cerrar la puerta del avión, no había nadie ocupándolo. La representante de la aerolínea, en tono alto y sarcástico, me dijo que esos asientos, en la sección de salida de emergencia, eran más caros y que "así no funciona", sea lo que sea que eso signifique. Después de cerrar todas las puertas del avión, me dijo que había tres asientos disponibles en esa fila, pero que había que pagarlos.

Durante el servicio de refrigerios y comida en el pasillo del avión, se detuvo en la fila donde yo estaba y me cobró 150.00 pesos mexicanos. No me molestó el costo, considerando que, al comprar el boleto de avión con prisa, no elegí el asiento que suelo elegir por mis rodillas y la dificultad para estirar las piernas. El hecho de que los demás clientes no tuvieran que pagar nada fue discriminatorio. Creo que la representante de Miss Airlines se extralimitó al intentar avergonzarme frente a sus otros clientes a bordo. Soy un ex empleado del gobierno federal de Estados Unidos que ha viajado a más de 20 países. Obviamente, este no era mi primer vuelo en avión. Gracias.

I guess I should have checked reviews before booking. They cancelled a flight because there were protests at the arrival airport. While I stood in line behind a hundred people to see an agent, they sent an email offering a full refund. I requested the refund then booked another non-refundable flight on another airline (all of their flights had already been filled). Shortly after, an agent came around saying "just joking, we're putting another flight on tomorrow!" So now no refund is being offered, and I have two non-refundable flights at the same time. They offered a measly 25% credit and I asked if I could at least have that in cash given that their miscommunication cost me $250, and they ignored my details and responded with a flat out NO, but "thank you for your kind understanding". I did kindly suggest that they take the "Care" out their title "Customer Care Agent" because they do not, in fact, care.

PROBLEMAS DE COMUNICACION TELEFONICA, CORREO Y WHATSAP, ASI COMO DE ATENCION CUANDO SE TIENE QUE HACER UN CAMBIO EN LA RESERVACION.
OFRECIMIENTOS ENGANOSOS Y NO TIENEN CUMPLIMIENTO CON LO OFRECIDO EN EL CASO DE RECOMPENSAS POR VUELOS CANCELADOS O RETRASADOS