I contacted Vokera to book in my annual boiler service and was given an appointment quite soon after. I got confirmation sent through to me and instructions on how to alter the appointment if need... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I wish builders wouldn’t fit these cheap boilers. Tracey contacted me from Vokera’s customer service. She has completely resolved the problem my son had by reinstating the boiler warranty and arrangi... Zobacz więcej
Reakcja na opinię
Margaret is back!! She is the hub of all things good and great about Vokera. She works closely with David, the training and technical guru, what a team ! Very fortunate to go on a fault finding and... Zobacz więcej
Reakcja na opinię
We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Producent bojlerów
- również w kategorii:
- Bojlery i ogrzewanie
Napisane przez firmę
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Dane kontaktowe
2 Falcon Gate, AL7 1TW, Welwyn Garden City, Zjednoczone Królestwo
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 7% z negatywnych recenzji
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Excellent service
Excellent service . Kept me up to date with expected arrival time . Superb service, very professional . Craig clearly knows his job and was very thorough throughout
20 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Chris, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Best heating engineer in the north.
John is the best heating engineer I’ve ever had. He’s been servicing the gas boiler for over ten years. He is always on time. A brilliant engineer and amazing at his job. He’s very professional and simply a lovely person.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Joanne, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
John Baldwin - excellent engineer!
The engineer, John Baldwin was extremely polite and very respectful of my property. He called ahead of arrival and was on time. He made time to answer my questions and was extremely understanding. Nothing was too much trouble, one of the nicest and most pleasant chaps I have encountered in a long time. Great job - thank you John Baldwin.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Tracey, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Steve LANGSTAFF
Your engineer, STEVE LANGSTAFF kept us informed as to when he would arrive. As ever, Steve was thorough, totally professional, friendly and informative. He works quickly, efficiently and leaves the area clean and tidy. His customer skills are excellent. Steve is a real credit to your company.
29 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Bob, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
I have had a great experience from…
I have had a great experience from start to fix! Logged my issue on a Saturday of a Bank Holiday. Had a reply first thing on the Tuesday and an engineer arrived at 8.30 on the Thursday. Very fast and very easy to book the fault in. John Alford was the guy that came to fix the boiler. He was friendly, professional and explained the issue and why it had occurred. All back up and running correctly by 9.30am.
28 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Lyndsey, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Andrew the engineer carried out my…
Andrew the engineer carried out my annual service very efficiently and arrived on time agreed.
19 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Annual boiler service by Andrew
Annual boiler service by Andrew, who is always friendly, reliable and keeps me informed of arrival times. He is very knowledgeable and offers great advice. I know I can rely on this service for my vokera boiler.
22 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Excellent and efficient service
Excellent and efficient service from phone call reporting the problem with my boiler, to the engineer Andrew who came to repair the boiler. Andrew was friendly and chatty and fixed the boiler in no time excellent service. This was all done in 2 hours from reporting the issue to the customer service advisor who was excellent however I didn't get his name to Andrew repairing it. Could not have asked for better service 👍
22 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Thank you John Baldwin for all your…
Thank you John Baldwin for all your help!
I recently had a bit of a problem with the boiler and I needed to go through the Vokera Customer Service Team. The Customer Service team were helpful, detailed and friendly...thank you!
John Baldwin the engineer was sent out, and problem resolved straight away. He explained what he was doing and why, showing me the readings and adjustments that he made. Great guy, very friendly and helpful! I highly recommend the service. Many thanks to John
20 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Janet
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Regular Boiler man is always on time
Regular Boiler man is always on time, very friendly person, We have been with Vokera for about 8 years. Had many parts replaced. He always carry extra parts never a problem.
20 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Mr Sahota, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Colin the service engineer attended
Colin the service engineer attended. Very helpful and no nonsense. Service of my boiler completed with no issues.
19 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Ken, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Always Amazing service by Margaret at…
Always Amazing service by Margaret at Vokera ! So rare at large companies now
We fit about 100 units a year and they've out performed the more expensive brands with being better made I suppose
Easily best value for money boilers about
12 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Hi Adrian, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
First Class Assistance!
We recently had a bit of a problem with our boiler and I called the Vokera Customer Service Team. I spoke with Lynden Mackintosh and I cannot stress how helpful, patient and clear he was in helping me. First class customer care from a lovely person - problem resolved! I highly recommend the service. Many thanks, Lynden!
13 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Roy, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
5 star service from Margaret always…
5 star service from Margaret always helps us out even when it’s not her department always a pleasure dealing with this amazing lady 😉
13 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Hi Ryan, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
The warranty repair was very good and…
The warranty repair was very good and luckily wasn’t waiting all day. Lovely young man, Joshua, helped me over the phone and was patient. All around good service 👍
5 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear James, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Good customer service
Customer service, very helpful. Teddy then got my order pulled along to be delivered next day when customer was desperate
11 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Top notch quick repair from a great engineer!
Steven Langstaff called 30 mins before to let us know he was on route. Friendly , calm and polite. Explained why he was here- took us through his assessment of the boiler issue and repaired within an hour!! Excellent service. Highly recommended. Thanks Steve!
9 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Emily, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
John Baldwin excellent engineer
John Baldwin excellent engineer - came to my house understood the problem and rectifyed. He was very knowledgeable, polite, listened to what my problem was with the boilder and told me everything he was doing. Very tidy worker. Many thanks John
8 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Helen, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Odpowiedź od Vokera Limited
Dear Duncan, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Prompt efficient friendly always solves…
Prompt efficient friendly always solves the issue with our boiler Steven Langstaff is a credit to your company
6 maja 2026
Opinia niezależna
Odpowiedź od Vokera Limited
Dear Lillias, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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