Wanted a return label for items that were not as described and very poor quality. No response to emails and phone disconnected. Do no use this company!!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered two pieces just to try and somehow ended up keeping both lol. The quality feels way better than I expected and everything came neatly packed. I also had a quick question about sizing and sup... Zobacz więcej
Reakcja na opinię
Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material,... Zobacz więcej
Reakcja na opinię
Picked up a zip sweater and it’s been easy to wear daily. Nothing flashy but thats kinda why i like it. It fits right and doesn’t feel heavy or annoying after a few hours. whole process from ordering... Zobacz więcej
Reakcja na opinię
2,7
Słaba
34 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Awful company!!!
If I could put no stars I would!I ordered a coat that was very delayed and wasn't delivered in the time frame. The company apologised for this and admitted their wrong doing. I had to purchase a coat from another company and therefore required to send the vivano one back. I have had to pay nearly £30 to send back and have been told I won't get the return fee back!!this company are awful and are very unreliable
Update: they have refused to answer questions that trading standards have gave me and have stopped responding to emails!DO NOT USE THIS COMPANY
29 stycznia 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Lynne,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the delay with your coat and the frustration this situation has caused, especially as it led you to purchase an alternative and then incur return shipping costs. We understand how disappointing this must have been.
We take your feedback seriously and will review what happened in your case, including the delivery delay and the return process, to see where improvements can be made. Your comments are important to us and help us improve our service going forward.
If you would like us to look into this further or provide any additional details, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always available and happy to help.
Kind regards,
The Vivano Team
I didn’t expect to care this much about…
I didn’t expect to care this much about buttons but here we are. they actually change the whole look when it’s closed vs open
14 stycznia 2026
Opinia niezależna
Odpowiedź od Vivano London
Hi Nellie,
Thank you so much for taking the time to share your feedback! We love hearing this — it’s always the little details that make the biggest difference, and we’re glad the buttons stood out and changed the look for you depending on how it’s worn 😊
Your comments are truly appreciated and have been shared with our team, as feedback like this helps us continue refining our designs.
If you ever have any questions or need assistance, we’re always happy to help. You can reach us anytime at info@vivano-london.uk
.
Warm regards,
The Vivano Team
This coat lowkey upgraded my whole…
This coat lowkey upgraded my whole wardrobe. i throw it on over boring outfits and suddenly i look like i tried. haven’t reached for my other jackets since
8 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Hi Zara,
Thank you so much for sharing your feedback! We’re really happy to hear that the coat has become such a key piece in your wardrobe and that it effortlessly elevates your outfits. It’s great to know it’s made such a positive impression, and we’ll definitely continue focusing on the quality and style our customers expect.
If you ever need assistance or have any questions, we’re always here for you. Feel free to reach out to us anytime at info@vivano-london.uk, and we’ll be happy to help.
Best regards,
The Vivano London Team
Wrong size boots.
I ordered boots size 9 and got size 7. When I requested an exchange I was offered a 50% discount on my next order instead. Eventually they told me it was my fault because they sent the size I ordered. This was not true and I was able to evidence this. I still do not know how this little saga will end. PS I saw this in another review: 'To be fair the customer services person named Sophie was always polite during the vast email exchange that took place from start to finish' I think Sophie is an AI assistant. She dealt with my complaint too. lol!
12 stycznia 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Tony,
Thank you for taking the time to share your experience and for explaining the situation in such detail. We’re truly sorry for the frustration caused by receiving the wrong boot size and for how the exchange process unfolded. We understand how disappointing and tiring this must have been, especially when you had to go back and forth to clarify what happened.
We appreciate you also mentioning your interaction with Sophie. To clarify, Sophie is indeed a member of our customer support team, and we’re glad to hear she remained polite and respectful throughout your correspondence. Even with careful handling, mistakes can unfortunately happen, and this is something we take seriously. We are reviewing the case internally to better understand where the process went wrong and how we can prevent similar situations in the future.
Thank you again for your feedback — it helps us improve. If you would like to follow up or need further assistance, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano Team
Be careful before you buy products from…
Be careful before you buy products from this company. If you want to return a product, you must pay the shipping cost to China (even if the product has not been removed from its original packaging):
Room 304, Unit 2, Building 9, Phase 2
Jinxiu Jiangnan, Minzhi, Longhua District
Shenzhen, Guangdong, China
Postal code: 518000
I will not buy products from this company again, and certainly don't recommend it.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Kareem,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with our return process was disappointing and that it led to frustration. We understand your concerns regarding return shipping costs and destination, and we appreciate you bringing this to our attention.
Please know that we take feedback like yours seriously and will review how this information is communicated to ensure it’s as clear and transparent as possible for our customers. Your comments help us identify areas where we can improve.
If you would like us to look into your specific case or if you have any further questions, we’re always available and happy to help. You can contact our support team directly at info@vivano-london.uk
, and we’ll do our best to assist you.
Kind regards,
The Vivano-London Team
Not impressed!
I received the boots on Saturday. It's huge. I was sent a size 40 (UK 7). I am actually a size 37 (UK 4). The issue is I want to exchange it for a 37. So far, I am not impressed as I have messaged them 4 times and I haven't received a response from this company. I even tried contacting through the number they provided. They advertised the boots as leather, but these are not leather boots. I do like the color of the boots and just to save my purchase thought maybe I could exchange it. I agree with the other reviews. This company has shown its not to be trusted.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Chris,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the size issue with your boots, the delay in our responses, and the concerns you’ve raised regarding the material. We understand how frustrating this must be, especially when you were hoping for a simple exchange.
Please accept our apologies for the lack of communication so far — this is not the level of service we aim to provide. We are looking into your case and the messages you’ve sent so we can understand what went wrong and make sure this is addressed properly. Your feedback about the product description is also taken seriously and will be reviewed.
We would really like the opportunity to help resolve this for you. Our support team is available and happy to assist you directly via info@vivano-london.uk
, where we can look into an exchange and any other concerns you may have.
Kind regards,
The Vivano Team
Be warned!
Dreadful company please avoid like the plague! The goods come from china and are extremely inferior to the ones advertised. Delivery took ages and then the item was so disappointing when it finally arrived.
To top it all I was sent the wrong size but was glad that I had grounds for a full refund. Even with photographic proof, they tried to claim that I had been sent the size I’d ordered (untrue), and offered me only a 15% refund! Naturally, I didn’t accept this and threatened legal at which point I received my full refund - incidentally they told me to keep the footwear as I’d insisted on pre-paid return slip. To be fair the customer services person named Sophie was always polite during the vast email exchange that took place from start to finish, but this company is not what it seems - wish I’d have checked the reviews on here BEFORE I ordered from them - lessons learned…. Please do beware!
9 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Dear Jackie,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the disappointment and frustration you experienced with your order, from the delivery time and product quality to receiving the incorrect size. We understand how upsetting this must have been and appreciate you explaining the situation so clearly.
We take your comments seriously and have reviewed the case to ensure that the matter has been properly resolved. We’re glad that the refund was ultimately processed and appreciate your acknowledgment of our colleague’s polite communication during the correspondence. Your feedback helps us identify where improvements are needed, and we are looking into this to prevent similar situations in the future.
If you have any further questions or would like to discuss this in more detail, please don’t hesitate to contact us. We’re always available and happy to help via info@vivano-london.uk
.
Kind regards,
The Vivano Team
Excellent
Excellent, had an issue with delivery which the team sorted promptly and efficiently.
Great service. Thanks
16 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Dear Terry,
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that, despite the delivery issue, our team was able to resolve everything promptly and efficiently. Providing reliable and responsive service is very important to us, so your kind words mean a lot.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always happy to help. You can contact us directly at info@vivano-london.uk
.
Best regards,
The Vivano Team
Delivery times several days late.
I ordered a hat for a Christmas present on 9/12/25. The estimated delivery time was up to ten days so should have arrived on the 19/12/25. It arrived on the 27/12/25 so I could not give it to my partner on Christmas Day.
I read other reviews where the delivery time was late but they had five more days to deliver it by Christmas Day after their delivery date.
I complained to Vivano and all they could do was apologise. That is not good enough- I want an explanation.
27 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Dear Ian,
Thank you for taking the time to share your experience with us. We’re very sorry to hear that your order arrived later than expected and that this affected your Christmas plans — we completely understand how disappointing that must have been, especially when the item was intended as a gift.
We appreciate you raising this and we want to clarify the situation. As outlined in our shipping policy, delivery times are estimates and can occasionally be affected by external factors, particularly during peak periods such as the Christmas season. You can find the full details here:
https://vivano-london.uk/policies/shipping-policy
That said, we understand that this does not change the inconvenience you experienced. We have taken your feedback seriously and are reviewing how delivery expectations are communicated so we can be clearer and avoid similar situations in the future.
If you would like us to look into your specific order in more detail or if you need further clarification, please don’t hesitate to contact us directly at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano Team
The scarf I ordered is beautiful
The scarf I ordered is beautiful. Soft, warm and with a delicate side pattern. My problem is with the length of time delivery took. The website is not clear on how long it takes packages to arrive. I had to go out and buy another present as scarf did not arrive on time for a birthday. It just made it for Xmas.
26 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Dear Mary,
Thank you for taking the time to share your feedback with us. We’re really happy to hear that you loved the scarf itself and found it soft, warm, and beautifully detailed.
At the same time, we’re sorry to hear about the delivery timing and the inconvenience it caused, especially as it was meant to be a birthday gift. We completely understand how disappointing that can be. We appreciate you pointing this out, and we’d like to clarify that our estimated shipping times are outlined in our shipping policy here:
https://vivano-london.uk/policies/shipping-policy
That said, your feedback is very valuable, and we will continue reviewing how clearly this information is communicated on our website so expectations are set as transparently as possible.
If you have any further questions or would like us to look into your order in more detail, please don’t hesitate to contact us at info@vivano-london.uk
. We’re always happy to help.
Kind regards,
The Vivano-London Team
Avoid is a scam
Avoid them, scam!!
Nothing to do with London. Website and photos of their products are professional, but the quality is TEMU for an exagerate price. To return offered me 2 options: keep it and 15% will be refunded or return it to China on own expenses for a full refund. 😅If you want to save a few quid, avoid them.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Dear János,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the impression we want to leave.
We take concerns about product quality, transparency, and our return process very seriously. Your comments have been noted, and we will look into this matter internally to review what happened and ensure our policies and communication are clear and fair.
We would appreciate the opportunity to assist you directly and see if there’s a way to address your concerns properly. Please feel free to contact our support team at info@vivano-london.uk
, and we’ll be happy to help.
Kind regards,
The Vivano Team
Avoid like the plague
Bought a glove, scarf and hat set. Imported from China. Took two weeks and quality poor. Looked like it fell off the back of a lorry. Avoid!!
5 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Hi Mark,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially regarding the perceived quality and delivery time — we understand how disappointing that can be.
We take your comments seriously and will review this matter internally. Regarding shipping, we’d also like to note that the estimated delivery times are clearly indicated on our store, and we invite you to review them here:
https://vivano-london.uk/policies/shipping-policy
Your feedback helps us improve, and we appreciate you bringing this to our attention. If you’d like us to look into your order in more detail or assist further, please don’t hesitate to contact us — we’re always happy to help at support@vivano-london.uk
.
Kind regards,
The Vivano-London Team
basic but not
looked basic online ngl but once it’s on—total transformation!! makes me feel HOT haha
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Hi Beth,
Thank you so much for your lovely feedback! We’re really happy to hear that the piece looked even better on you than expected — that “total transformation” feeling is exactly what we love to hear. We truly appreciate you sharing your experience.
We’ll make sure your comment reaches the team, and of course, if you ever need anything, we’re here to help.
You can always reach us at info@vivano-london.uk
Warm regards,
The Vivano Team
love at first gasp
okay listen—i opened the package & gasped. this coat?? is a vibe. it’s giving main character energy lol.
10 maja 2025
Opinia niezależna
Odpowiedź od Vivano London
Hi Katie,
Thank you so much for your lovely review — we’re thrilled to hear that the coat gave you that main character energy! It’s great to know it made such a strong first impression. We truly appreciate you taking the time to share your experience with us.
We’ll make sure your feedback is passed along internally.
If you ever need anything or have any questions, we’re always here to help at info@vivano-london.uk
Warm regards,
The Vivano Team
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