Wanted a return label for items that were not as described and very poor quality. No response to emails and phone disconnected. Do no use this company!!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered two pieces just to try and somehow ended up keeping both lol. The quality feels way better than I expected and everything came neatly packed. I also had a quick question about sizing and sup... Zobacz więcej
Reakcja na opinię
Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material,... Zobacz więcej
Reakcja na opinię
Picked up a zip sweater and it’s been easy to wear daily. Nothing flashy but thats kinda why i like it. It fits right and doesn’t feel heavy or annoying after a few hours. whole process from ordering... Zobacz więcej
Reakcja na opinię
2,7
Słaba
34 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Wanted a return label for items that…
Wanted a return label for items that were not as described and very poor quality. No response to emails and phone disconnected.
Do no use this company!!
30 czerwca 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Betty,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations, particularly regarding the quality of the items and the difficulty you experienced when trying to contact us for a return label.
We take your concerns seriously and will look into this matter to understand what happened and ensure it is addressed. We sincerely apologize for the frustration this has caused.
If you still need assistance with your return, please contact us directly at info@vivano-london.uk. Our team will be happy to assist you and work toward a resolution.
Kind regards,
The Vivano London Team
Avoid this fake company
Avoid this fake company. No contact and didn’t receive my products so raised a dispute with my bank. Shocking
1 lipca 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Salvatore,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been not to receive your order or be able to get in touch with us.
We take your concerns seriously and will investigate what happened to better understand the situation and address any issues. Your feedback is important to us and helps us improve our service.
If you still need assistance or would like us to look into your case directly, please don't hesitate to contact us at info@vivano-london.uk. We'll be happy to help.
Kind regards,
The Vivano London Team
No response from Vivano
Ordered some ballet flats and looking to return. Sent an email on 9th June requesting a return label and I haven’t heard anything yet. It’s been 10 days! It’s a lot of money I’m looking to refund as I ordered multiple colours and sizes.
I wouldn’t trust to buy from Vivano again if I cannot get in touch with the customer service team. If they even have one
19 czerwca 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Niyati,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to wait for a response, especially when you're trying to arrange a return for a significant order.
We take your concerns seriously and will look into what happened with your return request to understand why you did not receive a reply. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Please don't hesitate to contact us directly at info@vivano-london.uk if you still need assistance with your return. We'll be happy to help you and ensure your request is handled as quickly as possible.
Kind regards,
The Vivano London Team
Ordered a henley shirt
Ordered a henley shirt. Took 3 weeks to arrive. The fabric was supposed to be cotton. Its more like polyester - shiny or shiffon. The neck of the shurt isnt cut right, almost as if too much material, there is no label in it to confim fabric or how to wash. Best guess is this has come direct from China.....very poor quality, awaiting response to my complaint/request to return
14 maja 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear James,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your henley shirt did not meet your expectations, both in terms of the delivery time and the product quality. We understand how disappointing it is when an item differs from what you expected.
We take your concerns seriously and are looking into the issues you've raised regarding the fabric, the shirt's construction, and the missing care label. We also understand that you're awaiting a response to your return request, and we're working to ensure this is handled as quickly as possible.
If you need any further assistance or would like to follow up on your case, please don't hesitate to contact us at info@vivano-london.uk. Our team will be happy to help.
Kind regards,
The Vivano London Team
Picked up a zip sweater and it’s been…
Picked up a zip sweater and it’s been easy to wear daily. Nothing flashy but thats kinda why i like it. It fits right and doesn’t feel heavy or annoying after a few hours. whole process from ordering to delivery was smooth, no weird issues or delays.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Owain,
Thank you for taking the time to share your feedback! We're delighted to hear that you're enjoying your zip sweater and that it has become an easy, comfortable choice for everyday wear. It's great to know the fit met your expectations and that the ordering and delivery process was smooth from start to finish.
We truly appreciate your kind words and will continue working to maintain the quality and service you experienced.
If you ever have any questions or need assistance, we're always happy to help. You can reach us at info@vivano-london.uk.
Kind regards,
The Vivano London Team
Clean and easy fit
The jacket fits clean and looks sharp nothing complicated. just works.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Aled Lloyd,
Thank you for taking the time to share your feedback! We're delighted to hear that the jacket fits well and that you appreciate its clean, sharp look. It's great to know it met your expectations and that it "just works" for you.
We truly value your comments and will continue working to maintain the quality and experience our customers expect.
If you ever need any assistance, we're always happy to help. You can reach us anytime at info@vivano-london.uk.
Kind regards,
The Vivano London Team
Sits better than expected
The crop sweater sits really nice on the waist, not awkward at all. actually looks better than i thought.
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Seren,
Thank you so much for taking the time to share your feedback! We're delighted to hear that the crop sweater fit even better than you expected and that it sits nicely at the waist. It's always great to know when a product exceeds expectations.
We truly appreciate your comments and will continue working to maintain the quality and fit our customers love.
If you ever have any questions or need assistance, we're always happy to help. You can reach us anytime at info@vivano-london.uk.
Best regards,
The Vivano London Team
Bought the crop sweater for fall and i…
Bought the crop sweater for fall and i like how it sits on the waist, not too short or awkward. The fabric feels decent and not cheap at all. Shipping took around a week but everything arrived in good condition so I’d probably order again.
4 marca 2026
Opinia niezależna
Odpowiedź od Vivano London
Hi Isla,
Thank you for taking the time to share your feedback! We're really glad to hear that you’re happy with the fit of the crop sweater and that the quality met your expectations. It’s great to know it arrived safely and that you had an overall positive experience.
We appreciate your note about the shipping time as well — we’re always looking for ways to improve and will continue reviewing our delivery processes.
If you ever need any assistance or have questions in the future, feel free to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Ordered one, ended up loving both
I ordered two pieces just to try and somehow ended up keeping both lol. The quality feels way better than I expected and everything came neatly packed. I also had a quick question about sizing and support replied pretty fast, so overall a really smooth experience.
26 lutego 2026
Opinia niezależna
Odpowiedź od Vivano London
Hi Niamh,
Thank you so much for your lovely feedback! We're really happy to hear that you ended up loving both pieces — that’s always the best kind of surprise 😊 It’s great to know the quality exceeded your expectations and that everything arrived neatly packed.
We’re also glad our support team could assist you quickly with sizing — we’ll be sure to share your kind words with them. We truly appreciate you taking the time to share your experience, and we’ll continue working to keep everything running just as smoothly.
If you ever need anything else, feel free to reach out — we’re always happy to help at info@vivano-london.uk
.
Best regards,
The Vivano London Team
Surprisingly flattering and easy to like
ngl the turtleneck is actually really flattering on me. didnt think id like it this much but yeah its a good one.ngl the turtleneck is actually really flattering on me. didnt think id like it this much but yeah its a good one.
2 marca 2026
Opinia niezależna
Odpowiedź od Vivano London
Hi Thea,
Thank you so much for your lovely feedback! We’re really happy to hear that the turtleneck surprised you in such a good way and turned out to be so flattering. It’s always great when something exceeds expectations like that.
We truly appreciate you taking the time to share your experience. If there’s ever anything we can assist you with or if you have any questions, feel free to reach out to us anytime at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Clean, simple, and just works for everyday wear
simple and clean pieces overall, nothing too over the top. does the job well and feels comfortable enough for daily use.
25 lutego 2026
Opinia niezależna
Odpowiedź od Vivano London
Hi Joe,
Thank you for your kind feedback and for taking the time to share your experience with us. We’re really glad to hear that you’re enjoying the clean, simple design and everyday comfort of our pieces — that’s exactly what we aim for.
It’s great to know that our products are meeting your expectations for daily wear, and we’ll continue working to maintain and improve this standard across our collections.
If you ever need any assistance or have further feedback, please don’t hesitate to reach out to us at info@vivano-london.uk
— we’re always happy to help.
Best regards,
Vivano London Team
Didn’t expect much at first but the…
Didn’t expect much at first but the julian jacket actually surprised me. The material feels sturdy and it looks good with casual outfits. Customer service was helpful when I asked about sizing as well.
9 marca 2026
Opinia niezależna
Odpowiedź od Vivano London
Hi Jake,
Thank you for taking the time to share your feedback with us. We’re really glad to hear that the Julian jacket exceeded your expectations and that you’re enjoying both the quality and how it fits into your casual outfits.
It’s also great to know that our customer service team was able to assist you with sizing — we’ll be sure to pass along your kind words. Feedback like yours helps us continue improving both our products and support.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always happy to help at info@vivano-london.uk
.
Best regards,
Vivano London Team
Pathetic return policy
Take note: do not order unless you know for sure that the item will fit -- if you have to return it, ALL THE RETURN COST IS ON YOU -- the coat I ordered doesn't fit, but the cost of returning it to CHINA (not London, UK) is the same as the cost of the coat, so I'm basically out the money I paid.
18 marca 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Darlene,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the sizing and the return process — we understand how frustrating this situation must be.
We take your concerns seriously and will review this matter internally, especially regarding return costs and clarity of our policies. Your feedback is important and helps us identify where improvements are needed.
Please don’t hesitate to reach out to us directly so we can look into your specific case and see how we can assist you further. You can contact us at info@vivano-london.uk
, and our team will be happy to help.
Best regards,
The Vivano London Team
Avoid Avoid!!
You need to avoid ordering from this company at all costs! The boots I thought I ordered looked great quality on the images…then when they arrived a month later (from China!!!) they were so plastic, smelt synthetic, did not represent the original image at all and when I requested a refund they required postage back to China (at customer’s expense) but offered a ‘goodwill’ refund of 15% if I didn’t want to ship back to China - evidence that this company so knows what they are doing - such a shame that there is this unauthentic behavior in the world these days…
17 lutego 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Sonya,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to receive an item that did not match what you anticipated, especially after waiting for delivery.
Please know that we take concerns like yours very seriously. We are reviewing the situation internally, including the product quality and the return process you described, to ensure everything aligns with our standards and policies. Your comments are important to us and help us improve.
We would really appreciate the opportunity to look into your specific case further and assist you directly. Please feel free to contact us at info@vivano-london.uk
, and our support team will be happy to help.
Kind regards,
The Vivano Team
I would put zero if it would let me
I would put zero if it would let me . Two months for order to arrive only to find it was shoes that were two sizes too small and not what I ordered . Constant emails and no responses . And phone number not in use Do not buy from this company ever ever
16 lutego 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Miss P,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve faced with your order, especially regarding the long delivery time, receiving the wrong item and size, and the difficulty reaching us. We completely understand how disappointing this must have been.
Please be assured that we take your feedback very seriously. We will look into this matter internally to understand what went wrong and to prevent this from happening again. This is certainly not the experience we want for our customers.
We would really appreciate the opportunity to resolve this for you. Please contact us directly at info@vivano-london.uk
, and include your order details so we can assist you as quickly as possible.
We’re here to help and look forward to making this right.
Best regards,
The Vivano UK Team
Picked up the michael zip sweater for…
Picked up the michael zip sweater for work and casual weekends and it’s become one of my go to pieces.
2 lutego 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Harrison,
Thank you so much for your great feedback! We’re delighted to hear that the Michael Zip Sweater has become one of your go-to pieces for both work and casual weekends — that’s exactly the kind of versatility we aim for in our designs.
It’s always rewarding to know our pieces are fitting seamlessly into our customers’ everyday wardrobes. We truly appreciate you taking the time to share your experience.
If you ever need any assistance or have questions in the future, we’re always happy to help at info@vivano-london.uk
.
Warm regards,
The Vivano Team
Ordered 4 winter hats on2 feb no…
Ordered 4 winter hats on2 feb no delivery by 12. Feb no communication after emails from me—— don’t buy anything here
11 lutego 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Mr. McArthur,
Thank you for your feedback and for bringing this to our attention. We’re truly sorry to hear that you have not yet received your order and that you experienced a lack of communication after reaching out to us. We understand how frustrating this must be.
Please rest assured that we take this matter seriously and will be looking into your order and the communication issue as a priority to understand what went wrong and ensure it is resolved as quickly as possible.
Your satisfaction is very important to us, and we would appreciate the opportunity to make this right. Please contact us directly at info@vivano-london.uk, and our support team will be happy to assist you further and provide an update on your order.
Kind regards,
The Vivano UK Team
Misleading “London” branding, returns sent to China
Poor quality goods. Branding implies a London-based retailer. Only after purchase did I discover that returns must be sent to China at the customer’s expense — this was not clearly disclosed at checkout.
When I requested a return for size, I was met with delays, requests for photos, and then offered a partial refund to avoid returning the item.
Had the true return location been made clear upfront, I would not have purchased. Not transparent. Would not recommend.
9 lutego 2026
Opinia niezależna
Odpowiedź od Vivano London
Dear Clint,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations were not met and that you felt misled regarding our branding and return process.
We understand how frustrating it must have been to discover the return location after your purchase, as well as to experience delays and additional requests during your return inquiry. That is certainly not the experience we aim to provide. We take your feedback about transparency and communication very seriously and will be reviewing this matter internally to ensure our policies and processes are clearly communicated and handled appropriately.
Our intention is always to offer fair and supportive solutions, and we regret that this was not how your situation felt. Your comments are valuable and help us improve.
If you would be willing to share further details, we would appreciate the opportunity to look into your case more closely. Please feel free to contact us directly at info@vivano-london.uk
, and we’ll be happy to assist you further.
Kind regards,
The Vivano Team
A scam
After Vivano replied to this review offering further help due to my unhappiness with my order I contacted them again and they told me I’d waited too long for them to help and they are unwilling to help in any way. So their reply to this review was just another example of their deceptive business practices. Once again do not order from this company.
Do not order from this company it is a scam. I ordered leather boots that had been supposedly reduced from over £100 to around £50. They sent the cheapest pair of boots obviously straight from China and the wrong size. I could have bought similar boots from Temu for around £10. When I asked to send them back they offered a 15% refund or I could send them back to China.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Vivano London
Dear Sean,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to receive an item that didn’t meet your expectations, especially regarding quality, sizing, and the return process.
We take concerns like yours very seriously. What you’ve described is not the experience we aim to provide, and we will look into this matter further to review what went wrong and how it was handled. Your feedback helps us identify areas that need improvement.
If you’re still in need of assistance or would like us to review your case in more detail, please don’t hesitate to contact our support team directly at info@vivano-london.uk
. We’re available and happy to help.
Kind regards,
The Vivano Team
Honestly this gave me confidence i…
Honestly this gave me confidence i didn’t know i needed. stepped outside and felt weirdly comfortable the whole day
19 stycznia 2026
Opinia niezależna
Odpowiedź od Vivano London
Hi Dotty,
Thank you so much for sharing this lovely feedback. We’re really happy to hear that our product gave you a boost of confidence and helped you feel comfortable throughout the day — that truly means a lot to us.
Your experience has been noted, and it’s great to know that it made a positive difference for you. If you ever have any questions or need support, we’re always here and happy to help.
You can reach us anytime at info@vivano-london.uk
.
Warm regards,
The Vivano Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.