From the first phone call/ enquiry , our experience was highly satisfying. We dealt with very professional experienced operator. He went into every detail of our multi centre trip. He even adde... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Vaibhav listened to my holiday needs and put together a fantastic package covering the 3 places i wanted to go to. He also took me through every stage of the booking process on line and answered any... Zobacz więcej
Reakcja na opinię
Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Zobacz więcej
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We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Biuro organizujące wycieczki statkiem
- Biuro podróży
- Organizator turystyki
Napisane przez firmę
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Dane kontaktowe
Central House, N3 1LQ, London, Zjednoczone Królestwo
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Doskonała
377 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Viva Cruise
Dear Paul,
Thank you for your feedback! 😊 We’re glad you had a great experience and look forward to assisting you again soon.
Warm regards,
Team Viva Cruise
We booked our cruise and stay trip via…
We booked our cruise and stay trip via phone call. The agent Kritika made the whole process so much easier than we feared it would be. She was so informative about the trip, and very patient to our needs. We were guided through everything with total professionalism. Now can’t wait to go.
10 października 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Mr Bick,
Thank you so much for your lovely feedback! 😊 We're delighted to hear that Kritika made your cruise and stay booking experience smooth and stress-free. It’s great to know her patience and professionalism stood out throughout the process. We truly appreciate your kind words and can’t wait for you to enjoy your upcoming trip! 🌊✨
Warm Regards,
Team Viva Cruise
My experience was made easier with…
My experience was made easier with madhav’s personal knowledge of where we are going and his ability to help. It still could have been a bit cheaper 😁
10 października 2025
Odpowiedź od Viva Cruise
Dear Russell Main,
Thank you for sharing your feedback! 😊 We’re glad to hear that Madhav’s knowledge and assistance made your experience smoother and more enjoyable. We understand your thoughts on pricing — our team always strives to offer the best value for our customers. Wishing you a fantastic trip ahead! ✨
Warm Regards,
Team Viva Cruise
Vaibhav was extremely helpful
Vaibhav was extremely helpful, explained everything very clearly and made the booking process easy
8 października 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Elaine,
Thank you for your kind words 🌟. We’re delighted to hear that Vaibhav was extremely helpful and provided clear explanations to make your booking process easy 🙌. We look forward to assisting you with more memorable trips ✈️🌍.
Best Regards,
Team Viva Cruise
Very professional and knowledgeable.
We have used this company before, they are so friendly and professional.
Madhav, was very polite and asked me what we wanted to do and he then worked out our Itinerary and what a great job he did.
My wife and I would recommend this company to anyone.
5 stars.
28 września 2025
Odpowiedź od Viva Cruise
Dear Mike,
Thank you so much for your kind words and for sharing your experience with us ⭐. We’re delighted to hear that Madhav was able to assist you in planning your itinerary and that you found our service friendly and professional. Your recommendation means a lot to us, and we truly value your continued trust in our company.
We look forward to welcoming you and your wife again on your next trip! ✈️🌍
Warm regards,
Team Viva Cruise
Highly recommend
We booked Niagara Falls, NYC and New England cruise with Viva Holidays, paid a great price. They upgraded hotels and added another transfer on at no extra cost. Now back from our fantastic holiday and was really pleased we’d book through them. Highly recommend and can’t wait for our next adventure
30 maja 2025
Odpowiedź od Viva Cruise
Dear Tracey,
Thank you so much for your amazing feedback! 🌟
We’re delighted to hear you enjoyed your Niagara Falls, NYC, and New England cruise holiday, and that the hotel upgrades and extra transfer made your trip even more special. It’s wonderful to know everything went smoothly and that you had a fantastic experience.
We truly appreciate your recommendation and can’t wait to help you plan your next adventure! ✈️🗽🌊
Warm Regards,
Team Viva Cruise
Kritika was truly amazing
Kritika was truly amazing, going through every fine detail as I had a lot of questions 🤣. She made sure that I understood everything about the holiday that I booked.
20 września 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Nadine,
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that Kritika was able to answer all your questions and guide you through every detail of your holiday booking. Your kind words mean a lot to us and we’ll be sure to share them with her.
Wishing you an amazing holiday ahead! ✈️🌴
Warm Regards,
Team Viva Cruise
Easy, easy, easy
We were looked after by Madhav who was very professional, adapted the holiday with our preferences in mind , nothing was too much trouble.
20 września 2025
Odpowiedź od Viva Cruise
Dear Ian,
Thank you so much for your kind feedback! 🌟
We’re delighted to hear that Madhav looked after you so well, tailoring the holiday to your preferences and making everything hassle-free. Your words mean a lot, and we’ll be sure to share them with him.
Wishing you many more wonderful adventures! ✈️
Warm Regards,
Team Viva Cruise
Brilliant service answered all…
Brilliant service answered all questions. Will leave more feedback after the holiday
16 września 2025
Odpowiedź od Viva Cruise
Dear Cassie,
Thank you for your kind feedback! 🌟
We’re delighted to know you received brilliant service and had all your questions answered. ✨ We look forward to hearing more from you after your holiday and wish you a wonderful trip ahead! 🌍✈️
Best Regards,
Team Viva Cruise
It was so easy and really clear
It was so easy and really clear, and everything I asked for what dealt with so quickly, and I asked for many different options!
16 września 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Sam,
We truly appreciate your feedback! 🌟
It’s wonderful to hear that the process felt clear, easy, and efficient, even with multiple options requested. 🚀 Your experience is exactly what we aim for
Best Regards,
Team Viva Cruise
Very helpful man
15 września 2025
Odpowiedź od Viva Cruise
Dear Philip,
Thank you for your feedback! We’re glad to hear you found the agent very helpful. 🌟🌍✈️ We wish you a smooth and enjoyable journey ahead!
Best Regards,
Viva Cruise
Kritika is awesome
Kritika was amazing she was extremely patient and very helpful.
I cannot fault her she was not only very knowledgeable and sorted out my requests quickly and helped me when I had problems.
Thank you
12 września 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Mrs. Pang,
Thank you so much for your kind words! 🌟 We’re delighted to hear that Kritika was able to assist you with such patience and efficiency. Your appreciation means a lot, and we’ll be sure to share your feedback with her. 💙
Warm Regards,
Team Viva Cruise
Madav was brilliant helping us to book…
Madav was brilliant helping us to book the cruise
5 września 2025
Odpowiedź od Viva Cruise
Dear Barbara,
Thank you for your feedback! 😊 We're so glad to hear Madhav was brilliant in helping you book your cruise. ✨🛳️ Wishing you a wonderful journey filled with amazing memories! 🌍✈️
Best Regards,
Team Viva Cruise
Vaibhav my holiday rep
Vaibhav my holiday rep
Was superb very helpful & friendly explained my holiday details
& eased my concerns regarding flights & transfers connecting to cruise
1 września 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Customer,
Thank you for your wonderful review! 😊 We're so glad to hear Vaibhav was superb, friendly, and helpful in explaining all your holiday details. ✨🛳️ It’s great to know he eased your concerns about flights and transfers, making the process smoother. Wishing you an amazing cruise and a fantastic holiday ahead! 🌍✈️
Best Regards,
Team Viva Cruise
Bespoke Cruise & Stay Holiday
I wanted to book a bespoke cruise and stay holiday, Vaibhav, was very patient, courteous, making sure I got what I was looking for.
Would definitely use Viva again
31 sierpnia 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Derek,
Thank you so much for your kind words! 🌟 We’re delighted to hear that Vaibhav was able to assist you with patience and courtesy in booking your bespoke cruise and stay holiday. It’s wonderful to know that you found exactly what you were looking for. 🚢✨
We truly appreciate your trust in Viva and look forward to welcoming you back again soon!
Warm regards,
Team Viva Cruise
Odpowiedź od Viva Cruise
Dear Senga,
Thank you for your kind feedback 😊. We’re glad you had a great experience with us and look forward to assisting you again in the future.
Warm Regards,
Team Viva Cruise
Great customer service…
The whole booking process was very smooth, any questions or queries were answered promptly. The viva cruise customer service team are highly knowledgeable and helpful. I would recommend them and use them again for another cruise.
18 czerwca 2025
Odpowiedź od Viva Cruise
Dear EE,
Thank you for the fantastic review! 😊 We're so pleased to hear your booking process went smoothly and that our Viva Cruise customer service team was knowledgeable and helpful throughout. 🚢✨ Your recommendation means a lot to us — we’d be delighted to assist you again on your next cruise adventure! 🌍⚓
Best Regards,
Team Viva Cruise
I’ve had a very pleasant experience…
I’ve had a very pleasant experience booking our holiday Viva Cruise, I found an incredible deal for my son’s 21st birthday. I spoke with Vaibhav and he did everything he could to accommodate our needs, there was no pushiness and he was happy to give me time to think things over before booking. He upgraded our hotels and having checked them out on Tripadvisor they were amazing upgrades! I checked the company also on Trustpilot before booking and they came very highly rated.
I am so looking forward to our trip, thank you Vaibhav for your help and genuine service.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Nicky,
Thank you for the wonderful review! 😊 We're so pleased to hear you had a pleasant experience booking your Viva Cruise holiday and found the perfect deal for such a special occasion — your son’s 21st birthday! 🎉🚢
Vaibhav will be delighted to know his genuine, thoughtful service made the process smooth and pressure-free for you. We're thrilled the upgraded hotels exceeded your expectations that’s exactly the kind of memorable experience we aim to deliver. ✨🏨
Wishing you and your son an unforgettable trip — here’s to creating amazing memories together! 🌍✈️
Best Regards,
Team Viva Cruise
Vaibhav
Vaibhav, our consultant was polite, efficient and really, really helpful.
He explained everything step by step with emails sent as we discussed.
He is certainly an asset to your company.
27 lipca 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Andrew,
Thank you so much for your lovely feedback! 😊
We're thrilled to hear that Vaibhav was polite, efficient, and helpful throughout your booking experience. It's always our goal to make the process as smooth and clear as possible, and we're glad he could do just that for you.
Wishing you a fantastic and stress-free holiday ahead! ✈️🌟
Best Regards,
Team VIVA Cruise
Super Representative 'Vaibhav'
Super Representative 'Vaibhav', Very Courteous, Helpful and Professional.
14 lipca 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Hi David,
Thank you for your kind words! 😊 We're so pleased to hear that Vaibhav was courteous, helpful, and professional during your experience. He’ll be thrilled to know his support made a difference! 🙌
Wishing you a wonderful trip ahead! ✈️
Best regards,
Team VIVA Cruise
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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