From the first phone call/ enquiry , our experience was highly satisfying. We dealt with very professional experienced operator. He went into every detail of our multi centre trip. He even adde... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Vaibhav listened to my holiday needs and put together a fantastic package covering the 3 places i wanted to go to. He also took me through every stage of the booking process on line and answered any... Zobacz więcej
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Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Zobacz więcej
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We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Zobacz więcej
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Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Biuro organizujące wycieczki statkiem
- Biuro podróży
- Organizator turystyki
Napisane przez firmę
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Dane kontaktowe
Central House, N3 1LQ, London, Zjednoczone Królestwo
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Doskonała
377 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
VK was knowledgeable patient and very…
VK was knowledgeable patient and very helpful.
12 lutego 2026
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Jannich,
Thank you so much for taking the time to share your kind feedback! 🌟
We’re absolutely delighted to hear that VK - Vaibhav Khanna was knowledgeable, patient, and very helpful throughout your booking experience. Providing clear guidance and dedicated support is exactly what we strive for, and your words truly mean a lot to us.
We’ll be sure to pass on your lovely comments to VK — it will certainly make his day! 😊
We look forward to assisting you again with your future travel plans.
Warm regards,
Team Viva Cruise
Great service and Vaibhav was so…
Great service and Vaibhav was so helpful with sorting everything out for us very good service and would use this company again
7 lutego 2026
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Abby,
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear that Vaibhav was so helpful and able to sort everything out for you smoothly. Providing great service is what we aim for, and your kind words truly motivate our team. 🌟
We’d be more than happy to assist you again in the future and look forward to planning another great experience for you! ✨
Warm Regards,
Team Viva Cruise
I have just booked amazing holiday Vegas La Sanfransico and cabo
I have just booked amazing holiday to Las Vegas LA Sanfransico and 7 night cruise to cabo. With viva travel, I spoke to a lovely Vaibhav who was so helpful explaining every detail that I had requested I highly recommend booking with them. I will 💯 be booking again kind regards Alison
6 lutego 2026
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Alison,
Thank you so much for your amazing feedback, Alison! 😊
We’re absolutely thrilled to hear about your fantastic holiday to Las Vegas, Los Angeles, San Francisco, and your 7-night cruise to Cabo—what an incredible itinerary 🌎✨
It’s wonderful to know that Vaibhav took the time to explain every detail and made the booking process smooth and enjoyable for you. Your kind recommendation truly means a lot to us, and we’re delighted to hear you’ll be booking with us again 💯✈️
We wish you an unforgettable holiday filled with amazing memories. If you need anything at all before you travel, we’re always here to help.
Warm Regards,
Team Viva Cruise
Vaibhav was an Excellent Consultant!
Vaibhav and his colleagues were all very lovely. Vaibhav booked and tailored my holiday to suite our budget and the stops we wanted to make on the trip. The trip includes stops in New York and Miami and then a cruise in Bahamas. Vaibhav helped me get a good deal and was super friendly and helpful and could answer any questions I had or cater to any requirements or needs I had. Really great experience, I can’t wait for my trip!!
6 lutego 2026
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Coreen,
Thank you so much for sharing your wonderful feedback! 😊
We’re delighted to hear that Vaibhav, and the team provided such a great experience and were able to tailor your holiday perfectly to suit your budget and preferred stops. New York, Miami, and a Bahamas cruise sound like an incredible combination 🌆🌴🚢
It’s fantastic to know that Vaibhav was friendly, helpful, and able to answer all your questions while securing you a great deal. Your excitement for the trip truly makes our day, and we can’t wait for you to enjoy every moment of your holiday!
If you need any further assistance before you travel, we’re always here to help.
Warm Regards,
Team Viva Cruise
Vaibhav made everything so easy he is…
Vaibhav made everything so easy he is very patient with customers and goes out of his way to ensure the best holiday planning g
7 stycznia 2026
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Kim,
Thank you so much for taking the time to share your wonderful feedback! 😊
We’re delighted to hear that Vaibhav made the process easy and stress-free for you. His patience and dedication to going the extra mile truly reflect the level of service we strive to provide, and your kind words mean a lot to us. 🌟✈️
We’ll be sure to pass your appreciation on to Vaibhav. We look forward to helping you plan more amazing holidays in the future!
Warm Regards,
Team Viva Cruise
Great experience
Vaibhav was very informative, friendly and efficient and made the booking straightforward and quick
7 stycznia 2026
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Joe,
Thank you for sharing your great experience! 😊
We’re delighted to hear that Vaibhav was informative, friendly, and efficient, making your booking process smooth and quick. 🌟
Your kind feedback means a lot to us. We wish you a wonderful holiday ahead ✈️🏖️ and look forward to assisting you again in the future!
Kind Regards,
Team Viva Cruise
Very good
Very good, Very easy to deal with consultant Kritika, she explained everything very well and all aspects of the holiday itinerary and the booking process.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Mark,
Thank you very much for your kind words and positive feedback! 😊
We’re delighted to hear that you had such a smooth experience and that Kritika was able to explain every aspect of your holiday itinerary and the booking process clearly. Providing clear guidance and friendly service is exactly what we aim for, and we’ll be sure to pass on your lovely comments to her 🌟
We truly appreciate you taking the time to share your experience and look forward to assisting you with your future travel plans ✈️🌴
Warm regards,
Team Viva Cruise
Excellent Customer Service
I had the pleasure of booking my holiday with Madhav. He was polite, extremely helpful, efficient, and professional throughout the entire process. Madhav guided me step-by-step, explaining everything clearly and precisely. If the holiday goes as smoothly as the booking experience, I know I’ll have a wonderful holiday.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Clare,
Thank you so much for your kind and thoughtful feedback 🌟
We’re delighted to hear that booking your holiday with Madhav was such a positive experience. His polite, efficient, and professional approach—along with his clear step-by-step guidance—is exactly the level of service we aim to provide 😊 We’ll be sure to pass along your wonderful comments to him.
It’s great to know that the booking process has given you confidence in the journey ahead. We truly hope your holiday is just as smooth and enjoyable as the experience you had with us.
Warm regards,
Team Viva Cruise
Vaibhav is excellent
We have recently booked a cruise & stay holiday for 2027. We dealt with Vaibhav who I cannot thank enough for his patience, knowledge and overall customer service. We had multiple calls with him going over the itinerary making lots of changes & each time he was patient and cooperative. We then threw another curve ball to include our friends who had additional criteria to make things even more complicated. Vaibhav was so accommodating and put a great package together for us.
I can't recommend enough and can't wait for our holiday!
Thankyou Vaibhav for all of your help so far!
17 grudnia 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Al,
Thank you so much for your wonderful and detailed feedback! 😊
We’re absolutely delighted to hear about your experience with Vaibhav. His patience, knowledge, and dedication to customer service truly reflect the values we strive for. Handling multiple itinerary changes—and then accommodating additional requirements for your friends—is no small task, so your appreciation will mean a great deal to him. 🌟🚢
We’re thrilled that everything came together so well and can’t wait for you to enjoy your cruise & stay holiday in 2027. Wishing you an amazing trip and many memorable moments ahead! 🌍✈️
Warm regards,
Team Viva Cruise
Good communication from start to finish…
Good communication from start to finish from Madhav
14 grudnia 2025
Odpowiedź od Viva Cruise
Dear Paula,
Thank you so much for your kind words! 😊
We’re delighted to hear that you had a smooth experience from start to finish with Madhav. Your appreciation means a lot to us, and we’ll be sure to pass on your feedback to him. 🌟
We look forward to assisting you again in the future! ✈️🌍
Warm regards,
Team Viva Cruise
Booking a cruise with Vaibhav at Viva Cruise
I rang Viva Cruise to ask about one of their cruises, and was told that Vaibhav, who was the expert on that cruise, was talking to another customer, and he would ring me back, which he did 10 minutes later. He was very helpful, and emailed a quotation immediately after our phone call. I then had several further discussions with Vaibhav, and eventually asked for a revised quotation for a different date, which I accepted. Vaibhav always responded quickly and completely to my emails and phone calls.
26 listopada 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Dave,
Thank you so much for sharing your lovely feedback! 😊
We’re delighted to hear that Vaibhav was able to assist you promptly and professionally. It’s great to know he returned your call quickly, provided detailed quotations, and supported you throughout your decision-making process.
Your kind words truly mean a lot to us, and we’re happy that you had such a smooth and positive experience.
Warm Regards,
Team Viva Cruise
Exemplary Customer Service
I cannot complement the company enough. Kritika was extremely patient and helpful organising our holiday to the West Coast of American with a stay and cruise in Hawaii. Kritika replied to amendments almost immediately (and their where a few).
Best of all the price of the holiday was extremely competitive
Highly recommended
21 listopada 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Wayne,
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Kritika was patient and helpful while organising your West Coast and Hawaii holiday. It’s great to know that amendments were handled promptly and that you found the holiday price competitive. 💼✈️
Your recommendation means a lot to us, and we look forward to helping you plan more amazing trips in the future! 🌴
Warm Regards,
Team Viva Cruise
Customer service failed to respond after initial enquiry
I phoned in with an enquiry...all seemed swimmingly well with a good friendly chat with Kritika who seemed enthusaistic to help. Details of the package were emailed through as expected. I did email to thank her. After a week, I followed this up with some questions and further queries but heard nothing. Giving the benefit of the doubt,I emailed again. It's been over 3 weeks since my initial query and there has been no response whatsoever. I am extremely disappointed that Viva Cruise has failed to follow this up as it seems customer service cannot be offered even at this stage of the sales process.
24 października 2025
Opinia niezależna
Madhav was amazing very polite and soo…
Madhav was amazing very polite and soo helpful totally professional
12 listopada 2025
Odpowiedź od Viva Cruise
Dear Sharon,
Thank you so much for your kind words! 😊
We’re delighted to hear that Madhav was polite, professional, and so helpful throughout your booking experience. Providing friendly and reliable service is what we always aim for. ✨
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Cruise
Great service
Process was quick and easy, Vaibhav, who handled our booking was excellent throughout the process.
9 listopada 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Sean,
Thank you so much for your kind words! 😊 We’re thrilled to hear that Vaibhav provided excellent support and made your booking process quick and easy. Your feedback means a lot to us, and we look forward to helping you with your future holidays!
Warm regards,
Team Viva Cruise
I would just like to say how happy we…
I would just like to say how happy we are with this holiday that we have booked with Viva Cruise. We are all impressed with the whole booking experience that Vaibhav has provided with great expertise. We value very much the care he has taken in sorting this holiday out for us. We do hope to book other holidays with him in the future.
7 listopada 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Rowland,
Thank you so much for your lovely review! 😊
We’re delighted to hear that you had such a positive booking experience with Viva Cruise. It’s wonderful to know that Vaibhav’s care, expertise, and attention to detail made the process smooth and enjoyable for you all. ✨
We truly appreciate your trust in us and are thrilled that you’re happy with your holiday plans. We look forward to assisting you again with future getaways! 🌍🚢✈️
Best Regards,
Team Viva Cruise
Top notch experience
I am beyond impressed with Vaibhav from Viva cruise.co.uk. He recently spent days to help us plan an unforgettable holiday. His expertise, patience, and attention to detail were top-notch. He went above and beyond to ensure every aspect of our trip was perfect. I highly recommend for anyone looking for a stress free travel experience to use this company..
Thank you
3 listopada 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Mary,
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that Vaibhav provided such exceptional service and helped make your holiday planning experience smooth and memorable. Your kind words truly mean a lot to us and to him.
We’ll be sure to share your appreciation with Vaibhav and the team — feedback like yours keeps us motivated to continue delivering stress-free and enjoyable travel experiences. ✨
Warm regards,
Team Viva Cruise
Great company
We spoke to a gentleman named madhav who helped us find the perfect holiday, he tailored made it to exactly what we wanted and more can highly recommend viva cruise
21 października 2025
Odpowiedź od Viva Cruise
Dear Kevin,
🌟 Thank you so much, Kevin, for your lovely feedback! We’re delighted to hear that Madhav helped you find the perfect holiday and went above and beyond to tailor it to your needs. 😊⚓ Your recommendation means a lot to us — we can’t wait to welcome you on another unforgettable Viva Cruise adventure! 🚢✨
Best Regards,
Viva Cruise
A friendly, helpful and flexible service
I had seen a package that included a short stay in San Francisco and a Hawaiian Cruise. When I enquired about the possibility of extending our stay, the Agent was very helpful in accommodating our request and being flexible when it came to tweaking the dates, length of stay, type of accommodation and location.
23 października 2025
Opinia niezależna
Odpowiedź od Viva Cruise
Dear Michael,
Thank you for sharing your wonderful feedback 🌟. We’re delighted to hear that our team provided a friendly, flexible, and helpful service while arranging your San Francisco and Hawaiian cruise holiday 🏝️🌉. It’s great to know we could accommodate your requests and make the planning process smooth and stress-free 🙌.
We hope your upcoming trip is filled with amazing memories ✈️🌍.
Best Regards,
Team Viva Cruise
Big shout for Viva Cruise !
We contacted Viva Cruise when we saw a great trip advertised visiting American cities and Mexican cruise and we spoke to Ron who was very helpful. Madhav picked up our request and helped us to secure a great trip and was so knowledgeable and helpful. We could not have had a better agent to help us.. Madhav suggested some great hotels and flights and we are very excited to go on this Trip in February 2026 . Thank you Madhav for your help and attention to detail.. we could not have planned this trip so perfectly without your help.
12 października 2025
Odpowiedź od Viva Cruise
Dear Alexandra,
Thank you so much for your wonderful review 🌟. We’re absolutely thrilled to hear about your fantastic experience with Ron and Madhav. It’s amazing to know that Madhav’s knowledge, patience, and attention to detail helped you secure the perfect trip — from the flights and hotels to the exciting mix of American cities and a Mexican cruise ✈️🛳️.
Your kind words truly mean a lot to our team 🙌. We’re just as excited as you are for your February 2026 adventure — it’s going to be an unforgettable journey! 🌍✨
Best Regards,
Team Viva Cruise
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