Victron Energy Recenzje 

Bonjour. Un multiplus II 24/3000 est tombé en panne après seulement 4 mois d'utilisation peu intensive. Au téléphone, l'importateur m'explique qu'il peut arriver qu'un module de l'appareil puisse griller à la fréquence d'environ 1/100 sur ce modèle. Donc, expédition chez Victron à mes frais. Résultats du SAV Victron: refus de prise en garantie car "vis abîmée" alors que cette vis était déjà abîmée d'usine. Facture d'un montant de 30% du prix de l'appareil. Six semaines de prise en charge, donc six semaines sans électricité, et un nouveau choc sur l'appareil constaté à la livraison: j''ai envoyé l'appareil dans une caisse en bois, je l'ai reçu dans son carton! J'ai été blessé par de tel agissement. Je n’achèterai plus Victron, ni pour la maison, ni pour le bateau, ni pour le fourgon. ---------------------- Hello,

A Victron MultiPlus-II 24/3000 failed after only four months of light use.
When I contacted the importer by phone, I was told that on this particular model it is not uncommon for a module to fail, with an estimated failure rate of around 1 in 100 units.
I therefore shipped the unit back to Victron at my own expense.
The outcome of the warranty claim was surprising: Victron refused warranty coverage because of a "damaged screw". However, this screw was already damaged when the unit was delivered from the factory.

As a result, I was charged a repair bill amounting to approximately 30% of the purchase price of the inverter.
The entire process took six weeks, meaning six weeks without electricity.
To make matters worse, the unit was returned with a new impact mark that was not present when I sent it in. I had carefully shipped the inverter in a wooden crate for protection, yet it was returned to me in nothing more than its original cardboard box.
I find it difficult to accept that a device can fail after only four months of light use and then be excluded from warranty coverage because of a screw that was already damaged before the product was even installed.

I purchased a smart charger that cooked my Batteries please find correspondence and photographs
Please find my correspondence with the supplier of the smart charger and your UK Agent

I am terrified that I have been scammed by Victron. I bought a new inverter, installed properly using their own certified installer. Within a week it was faulty but by then I was 300 miles away. Unable to return I am now approaching the USA and have been told it is $200 per hour to look at it. TWO HUNDRED and HOUR. We have Brain Surgeons in the UK on less money. Then it apparently has to be crated to Jersey and back.. meaning I am spending the same money on fixing a WARRANTY issue as I did when I bought it. How on earth does Victron think this is fair? If you appoint agents Victron you should insist on sensible rates and costs that are not prohibitive. I absolutely wish I had bought another brand. The stress is killing me. OK As an update The unit was found to be faulty from new - the change of a broken brand new unit was.... drum roll please - A WHOPPING $1,650.00
A broken unit is installed, I have to pay a month's salary to get it replaced. DO NOT buy Victron unless you have very deep pockets. I asked the original installer and he said he had never heard of "Travel Support" what nonsense.

Je devrais mettre zéro étoiles ! J'ai une installation qui fonctionnait parfaitement avec la version logiciel 5.7 voire 5.8
Leur nouvelle version oblige véritablement à acheter plusieurs de leurs produits annexes pour que de nouveau l'installation fonctionne ! C'est une honte à l'état pur, c'est vraiment dégueulasse de faire ça quand on voit déjà les prix des produits au départ ! L'ancienne version est bien évidemment introuvable ! Victron n'a aucun support technique à la disposition des utilisateurs pour régler le moindre problème ! Ils nous renvoient vers la boutique d'achat qui n'est qu'un revendeur et qui n'y connaît rien ! Bref c'est une véritable honte pour une entreprise qui se dit de qualité ! Les mots me manquent pour dire ma déception et ma colère 😡

Je suis abasourdis de l’absence totale de réaction du support Victron sur une panne pourtant fondamentale de perte du réseau secouru sur sortie AC1 !
Aucune retour ni au niveau local (installateur), ni au niveau national France, ni au niveau mondial !
Pas même un accusé réception de ma demande officielle, sinon une enquête satisfaction restée elle aussi lettre morte malgré la notation catastrophique !

Une panne est intervenue le 13 Mars 2026 vers 0h54. Elle a conduit à une coupure de 1 mn environ de l'alimentation des charges secourues ACOUT 1.

Un ticket officiel a été logué sur cette panne sur le site Victron :
Support Request / HQ... / VSID-56228 / 13-03-2026 UTC
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Despite Victron Reply no answer has been provide to this escalation.
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Thank you for this ultimately first informative feedback.
Please note that I have not received any answer, contrary to your announcement, via your official support channels (neither local installer, french sales management, nor direct email to your corporate sales).
It is a shame that I could get a short explanation via an external complain tool and not via internal Victron one!
Should I understand that I will never get Victron support on Victron equipment just because off my DIY battery is unsupported? Are you serious?
I just need to understand what my Multiples II did record during those events; I will take care of my battery behavior myself.

Victron is supposed to be a premium brand, but it is completely failing due to underperforming products and a total lack of support.
Installer(s) can barely connect the home battery and have completely insufficient knowledge and experience controlling the system. For example, we have a conversion loss (AC->DC->AC) of 22-25% that even distributors cannot figure out. Two out of three distributors in Holland openly state that they receive no answers from Victron.
Furthermore, while the data in the reports is generally correct, they are incomplete and misleading. For instance, information regarding charging losses is missing, and information regarding cycles is technically incorrect. Additionally, it is striking that Victron lists the battery costs but not the higher costs of conversion loss.
Other suppliers (such as Zonneplan) seem better. They do indicate the conversion loss, making Victron a B-brand with an excessively high cost price.
As requested below, I have sent the necessary information to Victron sales. They state to offer help but doing absolutely nothing. Apparently, the sales director Boonstra wants to show his best side in Trustpilot. Victron seems only interested in sales, not in support.
He says that even 30% conversion loss is normal for Victron systems with an AC connection. Be aware !
And regarding the latest Victron response: the requested information was already provided to Boonstra last week, but he is not passing it on to support! The focus is selling, not supporting ...

Mir ist ein Victon 100/20 Laderegler im laufenden Betrieb durchgebrannt! Es war alles vernünftig abgesichert. Das knallte einmal und dann war er tot. Habe alles an Victron über die Webseite geschickt. Man hat sich nie bei mir gemeldet!

Victron is only interested in offloading technical issues to certified individuals and companies thus maintaining the wall that protects them from warranty claims. Community development is stifled and actively censored when real issues arise, such as victron actively stealing opensource code and distributing it as their own without licensing.
The moderators of their online forum are for the most part incompetent UI power users that have no idea or background in actual programming.
On the contrary, the forums provide developers and the owner a platform to gauge and interact with their users without the user knowing it.
The system administrator (most likely Mr Vader) actively reads and censors private messages sent between users.
Users have no control over their information or the ability to remove their information or comments as required by European law and can only request the anonymization of their information.

They make quite capable inverters, now with their push to become an industrial supplier and integrate the EU mandated power consumption and control systems, they have alienated their user base while pretending to be opensource. They failed to e honest about the messy communication and timing protocols under the guise that its intellectual property, when in actuality its simply dangerous and that is why they're so opaque about it. This could be fixed by publishing full and correct documentation, but all attempts to reverse engineer need to start from scratch, allowing for more mistakes to be introduced.

Their systems all run as root, while this historically was necessary as the system ran arduino-esqe, it could simply be fixed with proper user implementation.

In summery, victron actively uses information you provide to further obfuscate their systems. If you find a hack, to control your inverter and communicate it on the forums, watch and it will be removed with the next firmware update.

The mods are suffering exposure effect and any attempts to point that out especially to nickdb result in censorship and threats of account locking with gaslighting being used as a method. There is no objectivity, the mods are helpless and lash out at the users attempts to understand terming it " dunning Kruger ".

Anyway.

Edit if there is actual interest to understand the issues, my contact information is available via the victron professional site. My mail and number are there. Otherwise it's this username no space with the Google domain.

Software kan beter. Degelijk apparatuur....wel te veel verschillende kabels en communicatie protocollen tussen de componenten.

Beware! Victron Australia denied me warranty on a power inverter that blew a capacitor weeks after purchase. Sales agent tested and confirmed it wasn't working, sent it Melbourne service centre for warranty repair, came back working but was charged $180 (scammed) supposedly there was nothing wrong with it. Days later it blew a capacitor almost catching fire. Victron NSW denied my warranty claim with no justification or explanation. Great 5 year warranty Victron! 😁

Als de installateur u niet wilt/kan helpen en de leverancier u niet wilt helpen dan sta je daar met een waardeloos product.

Inverter riparato male e pagato € 160 come acconto su un totale di € 207,mi hanno minacciato di querela per il saldo di € 47 ,mentre il sottoscritto ci ha rimesso soldi,inverter e la querela ,,,in attesa,,,

The data sheet from RS Smart Solar says that the AUX inputs can be controlled by the VictronConnect App.

It is not true!!

Well Victron replied to my complaint. Unfortunately they refer to an other (Multi RS) product in which they say the AUX inputs can be controlled. My complaint concerns the RS Smart solar in which the AUX inputs can NOT be controlled

Funktioniert einfach

Si estás pensando en comprar Victron, lee esto antes.

Tengo una instalación completa 100 % de Victron Energy (inversor, reguladores, monitor, baterías, todo de la misma marca). En noviembre, con buen sol, todo funcionaba perfectamente. Pero en cuanto llegaron los días nublados de invierno, apareció el verdadero problema:

una gran parte de la carga de las baterías se bloquea,

la autonomía desaparece,

y te ves obligado a depender de la red eléctrica aunque tengas paneles solares suficientes.

Pensé que podía ser un simple ajuste. Así que hice lo que haría cualquier cliente serio:

documenté el problema con medidas reales,

gráficas,

pruebas bajo carga,

y envié varios correos detallados al fabricante, incluso con los números de serie de todos los equipos.

La respuesta fue siempre la misma. Y esto es muy importante:
👉 Victron me confirmó por correo electrónico que NO ofrece ninguna asistencia técnica directa a los clientes finales.
Su única respuesta fue:

“Debe contactar con su instalador o distribuidor”.

Es decir, aunque:

tengas una instalación completa de su marca,

el problema no sea un fallo de cableado sino un defecto claro de funcionamiento,

lo hayas documentado todo correctamente,

👉 el fabricante se desentiende completamente del usuario final y se esconde detrás de los vendedores.

Después de eso, al leer los comentarios públicos de otros clientes, he comprobado que mi caso no es una excepción, sino una práctica habitual:

garantías que no se respetan,

productos dentro de garantía que no se reparan,

meses de espera sin solución,

clientes abandonados,

y siempre la misma excusa:
“No es asunto nuestro, hable con el vendedor”.

En resumen:

Sí, el material puede ser técnicamente bueno.

Sí, es caro y se vende como “premium”.

Pero cuando aparece un problema real, el cliente final se queda completamente solo.

No existe un verdadero servicio posventa directo del fabricante para particulares.

🛑 Mi conclusión para los demás consumidores es clara:
Si buscas una marca que te respalde cuando surja un problema, desaconsejo seriamente comprar material Victron.
Se presenta como “lo mejor del mercado”, pero en el momento más importante, el fabricante no asume ninguna responsabilidad directa con el cliente final.
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Después de meses sin solución y tras demostrar con pruebas que el problema NO era de mi instalación, sino del propio material Victron:

👉 tuve que recurrir a argumentos legales.

👉 Resultado: me reembolsaron todo el material sin discutir.

Desde entonces, he reemplazado los controladores por otra marca:

✔️ el sistema funciona al 100 %
✔️ carga completa
✔️ ningún problema

Esto confirma que el fallo era real y no de instalación.

⚠️ Mi recomendación se mantiene: mucho cuidado con esta marca cuando aparece un problema real.

Replacing a 10 year old simple lithium system, upgrading I thought, my old master volt and single cell aircraft rated batteries were a lot easier and simpler also cheaper and did well over a decade, still using them as second battery bank.
Victron connect is a marketing bullshit app, get more out of my amp, volt gauges and dingo solar regulator than I get from Victron system.
Over priced and average, good marketing terrible support.

My Inverter stop working and was replaced by a new one (Apparently) which stop working as well. When the second one was shipped back for repairs or replacement; Victron said they were not replacing it.
This was all done within 3 years of original purchase that should have been under the 5 year warranty. I never got the Inverter back from them either.
I'm not very happy and don't think much of Victron.
I had a company for 40 years and I would never leave a client unhappy.

The company now solved this over the seller....so i have now increased my score..im moving my issue to the specific seller Tiendasolar

have a dispute with this company they seem or excuse to ask their seller to comply short history

-May-23 bough a 1400 euros device
-July-23 high alarm l1 and burning signs
- Aug-23 sent to repair
-Oct-24 box arrives Tiendasolar/Techosun claims the box is damaged and that the issue of the device...
-Nov-24 they repair it- and send me back
-2025 finally i open the device as i did bought a new one this is a solar offgrid inverter connect it and has the same failure as initially reported- contacted Victron they never had a RMA- complain to Victron and they say they cant fix it Only tiendasolar can open a RMA- tiendasolar says the problem is from the damaged box (although there is no issue at all on the device no scratch at all) and its out of warranty...but the device has the same L1 alarm and burning as the first time...so this company refuses to start the warranty. this is a tier 1 device- they completely refuse to repair my device- Victron excuses themselves with the seller- that don't opens a RMA- would not expect this from a European company and ill take it to court. This is a completely out of standard process.l and really bad ethics and illegal by the eay

Victron wirbt mit einer 5 Jahre Hersteller Garantie. Wenn man diese über der Webseite einreicht wird man an Transwatt als zuständiger Partner verwiesen der einem dann dazu auffordert ein RMA Formular auszufüllen. Soweit so gut. doch danach erhält man dann eine Rechnung über 160€ und quasi ein friss oder stirb weil man ja der Auftraggeber für die Garantie Reklamation ist. Das ganze ist ein sehr merkwürdigen vorgehen. Victron wird hier defintiv rausfliegen einen solchen Hersteller braucht ich nicht

Reliable products put together by people who knows their stuff. I've been using Victron products in my sailing boat for the past 10 years or so, and recently in my campervan for the past 5 years (with upgrades), fully off-grid, and neither system has failed me since.