Shopping experience A wonderful shopping experience from start to finish! The service was warm, patient and genuinely kind, with so many smiles. A special thank you for being especially patient wit... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The girls had a lot of fun trying on lots of the pieces at the boutique and took several options for different occasions Staff very helpful and friendly and a good selections
I love the brand, items arrive on the spot and very carefully wrapped! This time, I had to return some items, my biggest issue here is the lack on communication. Only provided by chatbot, or em... Zobacz więcej
Reakcja na opinię
The people who work in the Dover Street store are always welcoming and the store is clean, tidy, and smells good. Plus on this trip it had adequate AC which was welcome on a hot day! I bought a repeat... Zobacz więcej
Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z odzieżą damską
Napisane przez firmę
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Dane kontaktowe
London, Zjednoczone Królestwo
- clientservices@victoriabeckham.com
- victoriabeckham.com
4,1
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Victoria Beckham
Thank you so much for taking the time to share your feedback.
We look forward to welcoming you back soon to Victoria Beckham.
Kind Regards,
Rio - Client Services
Received a very poor quality garment…
Received a very poor quality garment with pulled threads and crooked stitching even the label crooked looked to return only to be told the item had to be approved then when they approved the return the agent Valeria said I must pay to return the defective item
And pay extra to have it tracked this is a total breach of distance selling rules and not what you expect from VB no customer should be charged to return a defective product to add insult to injury Valeria has said I must pay for return tracking and a re stocking fee VB has no respect for customers STILL NO UPDATE FROM VB BEAUTY DREADFUL TO BE OUT OF POCKET BECAUSE OF A VERY POOR QUALITY GARMENT
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Victoria Beckham
Dear Zelda,
Thank you for taking the time to share your feedback regarding your recent Beauty order.
To ensure this is handled with the attention it deserves, we have escalated your notes directly to our Beauty Support team. A dedicated representative will be reaching out to you shortly to assist you further.
As this specific Trustpilot page is dedicated exclusively to Victoria Beckham Fashion, we kindly suggest transferring your review to our Victoria Beckham Beauty Trustpilot Profile. Leaving your review on the dedicated Beauty page ensures our team can track and respond to your feedback as quickly as possible.
We appreciate your patience.
Kind Regards,
Rio - Client Services
Delivery disappointing
16 lipca 2026
Odpowiedź od Victoria Beckham
Thank you for bringing this to our attention.
We are truly sorry to hear that your delivery experience was disappointing, and we would really like to understand more.
If you could provide us with further details here or by emailing us at clientservice@victoriabeckham.com, we would greatly
appreciate it.
We look forward to hearing from you.
Kind Regards,
Even though I returned the shoes (too…
Even though I returned the shoes (too small sadly) the support and everything was great!!!
23 lipca 2026
Odpowiedź od Victoria Beckham
Dear Tami,
Thank you so much for your wonderful review.
Although we’re sorry the shoes were unfortunately too small, we’re delighted to hear that you were pleased with the support and service you received throughout your experience.
Thank you for your kind feedback and support of Victoria Beckham.
We hope to welcome you back again soon.
Kind regards,
Melody - Client Services
Really helpful staff- nothing was too…
Really helpful staff- nothing was too much trouble.
24 lipca 2026
Odpowiedź od Victoria Beckham
Dear Paula,
Thank you for your lovely feedback. We’re so pleased to hear that our team went above and beyond to make your visit a positive one. Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Milena
The beautiful package xx
The beautiful package xx
And customer service reaching out to me about the delivery delay xx
23 lipca 2026
Odpowiedź od Victoria Beckham
Dear Samantha,
Thank you so much for your wondeeful review.
We’re delighted to hear that you enjoyed the beautiful packaging and appreciated our Customer Care team keeping you informed regarding the delivery delay. Providing a thoughtful and personalised experience is very important to us.
Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Just ok.
A very disappointing experience overall. Waiting three weeks for the bag to arrive is simply absurd, especially for a luxury brand at this price point.
The packaging was another major disappointment. Honestly, I’ve received orders from Zara that were packaged with far more care. There was no box at all — the bag was simply wrapped in paper and placed in the shipping package. For a Victoria Beckham bag at this price, I expected a much more premium experience.
As for the bag itself, the quality is acceptable, but the finishing is nowhere near the standard I would expect from a luxury brand.
Overall, the entire experience — from the extremely slow delivery to the poor presentation and underwhelming finishing — did not feel premium or justify the price.
16 lipca 2026
Odpowiedź od Victoria Beckham
Dear Dorota,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your experience did not meet the high standards you expected from Victoria Beckham.
We completely understand your disappointment regarding the delivery time and the presentation of your bag. We appreciate that, particularly for a luxury purchase, every aspect of the experience should feel considered and premium.
We’re also sorry to hear your concerns regarding the quality and finishing of the bag. We take this feedback very seriously and would like the opportunity to look into this further for you.
We will be reaching out to you directly via email regarding your order so that we can discuss this with you further.
Kind regards,
Laura - Client Services
Odpowiedź od Victoria Beckham
Dear Janine,
Thank you so much for your wonderful review.
We are delighted to hear that you were pleased with the quality and design of your purchase, as well as the speedy delivery.
Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Odpowiedź od Victoria Beckham
Dear Sari,
Thank you so much for your lovely review.
We’re delighted to hear that you love the perfect, classic style of our Victoria Beckham collections. Your kind words and support mean a great deal to us.
We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
the eye liner blue is amazing and last…
the eye liner blue is amazing and last for the full day.
22 lipca 2026
Good
Overall, a good experience and the product is great quality, but the bag I ordered is much smaller than expected. It would be helpful if the description showed what everyday items can actually fit inside. In reality, it only fits a couple of cards and a lipstick.
Paid delivery took over a week, and I would also expect a proper box for a designer bag rather than just a dust bag.
16 lipca 2026
Odpowiedź od Victoria Beckham
Dear Yana,
Thank you for taking the time to share your detailed feedback.
We’re delighted to hear that you were pleased with the quality of your bag, while we’re sorry that the size and presentation did not fully meet your expectations. We appreciate your suggestion regarding providing more practical guidance on what can fit inside the bag, as well as your comments on the packaging and delivery time.
We will be sure to share your feedback with the relevant teams as we continue to review and improve the customer experience.
Thank you again for your support of Victoria Beckham.
Kind regards,
Melody - Client Services
Ordered received on time perfect…
Ordered received on time perfect condition so pleased with the bag. Well done VB and her team ✔️
23 lipca 2026
Odpowiedź od Victoria Beckham
Dear Diane,
Thank you so much for your wonderful review.
We are delighted to hear that your bag arrived on time and in perfect condition, and that you are so pleased with your purchase. Your kind words and support mean a great deal to Victoria and the entire team.
We hope you enjoy your beautiful new bag, and look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Well packaged gift which arrived…
Well packaged gift which arrived quickly. Good quality item. Very pleased.
22 lipca 2026
Odpowiedź od Victoria Beckham
Dear Julian,
Thank you so much for the lovely review!
We are delighted to hear that your gift arrived quickly, was beautifully packaged, and that you're so pleased with the quality.
We hope to see you soon at Victoria Beckham.
Kind Regards,
Rio - Client Services
The belt is amazing and customer service is great!
The belt is amazing! Looks chick. They way customer service treated me was the best i’ve ever had.
Thank you💚
22 lipca 2026
Odpowiedź od Victoria Beckham
Dear Juli,
Thank you for sharing such wonderful feedback!
We are thrilled to hear you're loving your chic new belt and that our customer service team made such a great impression.
Providing an amazing experience from start to finish is everything to us. Enjoy wearing it!
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Simply perfect!
15 lipca 2026
Odpowiedź od Victoria Beckham
Dear Grazia,
Thank you so much for the wonderful review; hearing "simply perfect" is truly appreciated.
We appreciate your support and look forward to welcoming you back soon!
Kind Regards,
Rio - Client Services
Excellent Customer Service from VB
Excellent I received my goods quickly unfortunately i had to return one item as it was too large. The returns service was extremely good and I received my refund extremely quickly. Always good service and lovely quality items. Highly recommended.
14 lipca 2026
Odpowiedź od Victoria Beckham
Dear Tanya,
Thank you so much for your wonderful review.
We are delighted to hear that your order arrived quickly and that you found our returns process seamless, with your refund processed promptly. It's also lovely to know that you continue to enjoy the quality of our collections and the service you receive.
Thank you for your kind recommendation and continued support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Odpowiedź od Victoria Beckham
Dear Kseniia,
Thank you so much for your wonderful review.
We are delighted to hear that you appreciated the detailed and personalised service you received. Providing a thoughtful and customer-focused experience is at the heart of what we do.
Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Odpowiedź od Victoria Beckham
Dear Kulwa,
Thank you for your wonderful review.
We are delighted to hear that you were pleased with the fast delivery and love the design. Your kind feedback and support of Victoria Beckham mean a great deal to us.
We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Ordered a sweater and after a week…
Ordered a sweater and after a week received no parcel or update from VB. I contacted their Customer team to find out there was a technical issue. Stuff happens I get it.
I was then advised they would send out a different size as the size I ordered was no longer available.
A week on nearly and still no sweater. I’ve chased their team twice now for an update and received no response to either email!
Well below the par for an expensive, supposed luxury brand!
21 lipca 2026
Odpowiedź od Victoria Beckham
Dear Stephanie,
Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you’ve experienced.
I completely understand that this falls short of the high standards expected for a luxury brand, and I apologise
sincerely for the inconvenience caused.
As noted in our previous message, your replacement size is currently on its way from our warehouse in Italy.
Please accept my apologies once again for the delay and any disappointment this has caused.
I hope the new size will be a perfect fit, but if it isn’t, please don’t hesitate to get in touch with us.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Rio - Client Services
I need to return and no way to do it on…
I need to return and no way to do it on this website.item It took 2 weeks to get here and no one emailed or responded to any of my requests
20 lipca 2026
Odpowiedź od Victoria Beckham
Dear Alyssa,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties arranging your return and understand how frustrating this must have been.
Having reviewed your case, we can confirm that a member of our Client Services team has been assisting you directly with your return and responding to your enquiries. We hope that the support provided has helped to resolve the matter for you.
We sincerely apologise for any frustration caused and appreciate your patience.
Kind regards,
Melody - Client Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.