Shopping experience A wonderful shopping experience from start to finish! The service was warm, patient and genuinely kind, with so many smiles. A special thank you for being especially patient wit... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love the brand, items arrive on the spot and very carefully wrapped! This time, I had to return some items, my biggest issue here is the lack on communication. Only provided by chatbot, or em... Zobacz więcej
Reakcja na opinię
The people who work in the Dover Street store are always welcoming and the store is clean, tidy, and smells good. Plus on this trip it had adequate AC which was welcome on a hot day! I bought a repeat... Zobacz więcej
I have always found the Victoria Beckham team to provide the best of honest and useful help and support in choosing items. I really enjoy shopping there when in London.
Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z odzieżą damską
Napisane przez firmę
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Dane kontaktowe
London, Zjednoczone Królestwo
- clientservices@victoriabeckham.com
- victoriabeckham.com
4,1
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wonderful experience from start to…
Wonderful experience from start to finish. Exceeded all my expectations. The website and option for a virtual try on was innovative. The design and quality of the dress was beautiful.
10 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Ela,
Thank you for your wonderful feedback. We’re absolutely delighted to hear that your experience exceeded your expectations, from our website and virtual try-on feature to the beautiful design and quality of your dress.
It’s lovely to know that you enjoyed every part of your experience with us. We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Odpowiedź od Victoria Beckham
Dear Lisa,
Thank you for your lovely feedback. We’re delighted to hear that you were pleased with the quick delivery and that you love your micro bag.
Your support is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Odpowiedź od Victoria Beckham
Dear Marika,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a good experience.
Your support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Fast delivery and well packaged and…
Fast delivery and well packaged and very good quality.
9 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Claire,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the fast delivery, careful packaging, and quality of your purchase.
Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Great experience in every way!
Wonderful experience.
It arrived beautifully wrapped. It feels beautiful and I ordered 2 sizes and sent one back and the returns service was also exactly what you would expect for a true designer experiience.
6 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Sue,
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that you were pleased with the beautiful packaging and the quality of your purchase.
It’s also fantastic to hear that you found our returns service to be in keeping with the designer experience we aim to provide.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
I am so glad I discovered Victoria Beckham!
The quality of my beautiful dress is just outstanding and the order and delivery went smoothly. I will definitely order from Victoria Beckham again!
7 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Christine,
Thank you for your wonderful feedback. We’re delighted to hear that you’re so pleased with the quality of your beautiful dress and that everything from ordering through to delivery went smoothly.
It’s lovely to know you’ll be shopping with us again, and we look forward to welcoming you back soon.
Kind regards,
Laura - Client Services
your back end of advising delivery is…
your back end of advising delivery is appauling. Getting to speak to someone on your chat line is impossible and not manne by all account. When contacted its so long before a response, and sometimes it too late. I wont be buying online with you every again.. Ive had three not so great experiences.
7 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Natalie,
Thank you for sharing your feedback. We’re very sorry to hear that you’ve had three disappointing experiences with us and that you’ve found our delivery communication and Client Services response times frustrating.
We completely understand how disappointing it is when you’re waiting for an update and are unable to get the assistance you need when you need it. This is certainly not the level of service we aim to provide, particularly for our online clients.
We truly value your feedback and will be sharing your comments with the relevant teams so that we can review where improvements can be made.
We’re sorry to hear that this experience has affected your confidence in shopping with us online, and we appreciate you taking the time to bring this to our attention.
Kind regards,
Laura - Client Services
Odpowiedź od Victoria Beckham
Dear Komalpreet,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the speed of your delivery. Your feedback and support of Victoria Beckham are greatly appreciated.
We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Absolutely amazing service from start…
Absolutely amazing service from start to finish, with exceptional products to match. The quality of both the service and the products was outstanding, and the whole experience exceeded expectations. Everything was handled professionally, efficiently and with great attention to detail. I would have no hesitation in recommending them and would definitely use them again.
5 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Alan,
Thank you so much for sharing your wonderful feedback.
We’re delighted to hear that your experience exceeded expectations and that you were impressed with both the quality of our products and the service you received. It means a great deal to know that every detail contributed to such a positive experience.
Thank you for your kind recommendation and support of Victoria Beckham.
We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Jacket was way too big like 2 sizes…
Jacket was way too big like 2 sizes when it said fits true to size
6 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Susan,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the fit of the jacket was not as expected. We appreciate you highlighting this, particularly as you found the sizing guidance inaccurate, and we will be sure to share your feedback with our relevant teams.
We hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Melody - Client Services
I received excellent service
I received excellent service. The foundation color match was perfect, and the products were presented very clearly and professionally. The staff were extremely friendly, attentive, and helpful throughout the experience.
5 sierpnia 2026
It was a straight forward experience
It was a straight forward experience, made easy for any customer to execute an easy purchase.
30 lipca 2026
Odpowiedź od Victoria Beckham
Dear Rosanna,
We truly appreciate you taking the time to share your experience!
Creating a seamless and enjoyable online shopping journey is just as important to us as designing our beautiful products,
so it’s wonderful to hear that we made it easy for you.
We look forward to welcoming you back to Victoria Beckham soon!
Kind Regards,
Rio - Client Services
I absolutely love VB’s fashion and I…
I absolutely love VB’s fashion and I don’t wear a lot of dresses but hers are the only ones I love and mostly suit! Some are too long, a few pastel colours were a bit see through but I adore her designing.
Delivery was very quick. Returns very easy. Customer service were ok! Sorry but I did e mail a lot and they only got back to me when I put 1 star up on review. They will be busy but more staff if they are would help this not happening again? VB ❤️❤️❤️
5 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Morag,
Thank you very much for your honest and thoughtful review!
We are absolutely delighted to hear that Victoria’s designs are your preferred choice for dresses, and that you appreciate our swift delivery and straightforward returns process.
We truly value your constructive feedback regarding dress lengths and fabric transparency—insights like yours are essential to our design team as we work on future collections.
As for our customer service, we sincerely apologise that you only received a response after posting a review. You are entirely right to expect prompt communication whenever you
get in touch, regardless of reviews. Please rest assured that we are actively working to improve our team’s response times to ensure this does not happen again.
We appreciate your patience and understanding, and look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Au-delà de la qualité exceptionnelle…
Au-delà de la qualité exceptionnelle des produits, je tiens vraiment à souligner un service client irréprochable : attentionné, disponible et à la hauteur de ce que l’on attend d’une maison de luxe.
Et que dire du cuir… une qualité absolument waouh ! On sent immédiatement le soin apporté au choix des matières, aux finitions et au moindre détail.
Je suis totalement fan de cette collection : épurée, élégante, intemporelle et incroyablement classe, sans jamais en faire trop. Chaque pièce a cette sophistication discrète que j’adore et qui fait toute la différence.
Une maison qui réunit qualité, élégance, savoir-faire et sens du service. Je peux clairement dire que je suis l’une des premières fans de la collection… et certainement pas la dernière !
Un immense bravo à toute l’équipe de Victoria Beckham
29 lipca 2026
Odpowiedź od Victoria Beckham
Dear Fatima,
Thank you for taking the time to write such a thoughtful review!
Creating timeless, understated collections paired with an impeccable luxury service is at the heart of everything we do.
Your kind words about our materials, craftsmanship, and team are the ultimate compliment.
We appreciate your incredible support, and we cannot wait to welcome you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
The woman who was working
The woman who was working, forgive me for forgetting her name, but she was LOVELY and made the experience THAT MUCH BETTER!!
28 lipca 2026
Perfect👍I love my necklace and wearing…
Perfect👍I love my necklace and wearing it this weekend!
29 lipca 2026
Odpowiedź od Victoria Beckham
Dear Claire,
Thank you so much for the lovely review!
It’s wonderful to hear your new necklace arrived just in time for the weekend.
We truly appreciate your support.
Enjoy styling your beautiful piece, and we can’t wait to welcome you back to Victoria Beckham soon.
Kind Regards,
Rio - Client Services
Prompt service
Prompt service, products packaged well, and treated like a brick-and-mortar customer.
28 lipca 2026
Odpowiedź od Victoria Beckham
Dear Erica,
Thank you so much for taking the time to share your experience.
It’s wonderful to know that our prompt service and careful packaging met your expectations,
and that we could provide you with a genuine boutique experience that truly matters to you.
We look forward to welcoming you back to Victoria Beckham soon.
Kind Regards,
Rio - Client Services
Never Shipped, Haven't Received Refund
Purchased a pair of pants and after over 2 weeks the item have not even shipped. I requested a cancellation but that response was not prompt either. And of course the are still holding onto my money. Would not recommend buying from this site at all! This is not at all the level of service you should receive from a luxury brand and their are superior alternatives elsewhere.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Victoria Beckham
Dear Alexandra,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and completely understand your frustration with the delay in your order.
Having reviewed your case, we can confirm that unfortunately we did not receive your previous communication regarding the cancellation. In the meantime, we have cancelled your order as requested and have followed up with you directly via email regarding the refund.
We sincerely apologise for the inconvenience caused and for falling short of the level of service we aim to provide.
Kind regards,
Melody - Client Services
Odpowiedź od Victoria Beckham
Dear Kaye,
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with the quality of your purchase, prompt delivery, and the service you received.
Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Odpowiedź od Victoria Beckham
Dear Mark,
Thank you so much for your wonderful review.
We’re delighted to hear that your experience was exceptional from start to finish. It means a great deal to know that we continue to meet your expectations.
Thank you for your continued support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Doświadczenie Trustpilot
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