I had trouble uploading my documents and l got in touch with the customer support team Allen. He sent me a link which l used to upload my documents, when the verification was done and there was a mis... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Allen is was absolutely superb! Prompt customer service is exactly what any individual would want from this company. He is truly an asset to your team! Responded within seconds which I haven’t ever... Zobacz więcej
Reakcja na opinię
'I had a complicated verification issue that was blocking my account access.The team at verify online handled my case with incredible efficiency and care..Especially Mr Allen who really ensured all.... Zobacz więcej
Reakcja na opinię
Hi My name is Lakshmi Sree, and I am from India. I was having difficulty completing a basic DBS check for my colleague, but Ms Allen patiently guided me through every step, including the online ide... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Dane kontaktowe
124 City Road, EC1V 2NX, London , Zjednoczone Królestwo
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Doskonała
923 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Verify Online
Hi Thomas, thank you for your review. I’m glad to hear that all the issues you experienced were resolved. If you ever need any further support, our team is always here to help.
Excellent service
I experienced exceptional customer service. While I encountered some difficulties with documentation, Alan demonstrated remarkable professionalism and identified an alternative solution to effectively resolve my issue.I greatly appreciated his assistance. Thank you
11 lutego 2026
Odpowiedź od Verify Online
Hi Inacio, thank you for sharing your experience. I’m really pleased to hear that Allen provided exceptional support and was able to find an effective solution when you ran into difficulties with your documentation. Thank you again for taking the time to leave this feedback.
Great support from Allen
Great support processing my application received from Allen.
What a contrast to the lack of support from Clear Check.
Polite professional support. I would be happy to use Verify Online again.
11 lutego 2026
Odpowiedź od Verify Online
Hi David, thank you for sharing your feedback. It’s great to hear that Allen provided such supportive and professional help with your application.
I was struggling to apply DBS
I was struggling to apply DBS. Finally I went through verify online. It was prossed and helped by Allen , Customer support Team. Thank you so much for your kind support. I am waiting the DBS. Hope it will come soon with your great help.Appreciated your service. Thank you so much🙏
9 lutego 2026
Odpowiedź od Verify Online
Hi Chamila, thank you for sharing this. I’m really glad to hear that Allen was able to guide you through the process and help get your application submitted successfully. It’s great to know his support made things easier for you. We appreciate your kind words, and I hope your DBS certificate arrives soon.
I was forced to use this service in…
I was forced to use this service in order to verify documents for a DBS with clearcheck. After completing the very complicated process with BOTH companies, charged extortionate prices due to not having the option of updating details. I eventually found a means of contacting this company AFTER the pdf verifying my documents was rejected. Allen, then sent me details to verify a different way which was accepted.. this cost me an extra £15.00 to " fast track" which was supposedly an " option"... unless you fast track & pay, you CAN NOT upload anything to clearcheck. These companies are linked although are apparently separate.
I am now over £100 pounds in for a basic DBS which should initially be much less & even cheaper to update.
To say I am unhappy is an understatement & I've actually been very polite with this review.
You should be ashamed of yourselves.. last year when applying, although it was a hassle... I was then billed a monthly subscription for services.. This took ages to resolve.
I EXPECT A RESPONSE.
9 lutego 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Tara, thank you for taking the time to share such a detailed account of your experience. I’m sorry for the frustration you’ve been through, especially after already investing so much time, money, and effort into the process. That’s not the experience we want anyone to have.
Your concerns about cost, the verification steps, and the difficulty contacting support are all taken seriously. The support team will contact you directly to go through everything with you and make sure the situation is properly resolved.
I had some issues about verifying my…
I had some issues about verifying my documents. So the support assistant Allen was so fast and helpful with that. Managed to do that in the very fast way and was fixed problem in the minute. So very thank you for the help I had.
9 lutego 2026
Odpowiedź od Verify Online
Hi Justina, thank you for sharing this. It’s great to hear that Allen was able to sort out the document verification issue so quickly. His fast, helpful support clearly made a difference, and I’m glad the problem was resolved within minutes. We appreciate you taking the time to leave this feedback.
They responded very fast in a…
They responded very fast in a professional way. I recommended them.
6 lutego 2026
Odpowiedź od Verify Online
Thank you for the kind words. I’m glad our team was able to assist you quickly and professionally. Your recommendation means a lot to us.
Unclear and unethical
Unclear and unethical. I'm writing on behalf of my mother, who thanks to your unclear instructions and what appears to be unethical practices, has been charged FOUR times for a DBS check service. You claim to have a Customer Service Mon-Fri, but I had to delve into your Privacy Policy to find the contact number, only to ring and find the service is unavailable due to COVID - ridiculous. I am about to email you, let's see if you reply. Really poor practice.
6 lutego 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Lucy, thank you for taking the time to explain what happened. I’m really sorry to hear about your mother being charged multiple times. That’s understandably frustrating, and it’s not the experience we want anyone to have. Our instructions are never intended to be unclear or misleading, and we do not engage in unethical practices.
The difficulty you had finding our contact details and reaching support shouldn’t have happened. A member of our team will contact you directly to review the charges and make sure this is resolved properly.
In a complicated process I had great…
In a complicated process I had great help from Allen at Verify. When issues emerge there’s no substitute for speaking to someone who can resolve the issues.
4 lutego 2026
Odpowiedź od Verify Online
Thank you for sharing your experience. I’m really pleased to hear Allen was able to guide you through a complicated process and resolve the issues along the way.
Really great customer service
4 lutego 2026
Odpowiedź od Verify Online
Hi Charlotte, thank you for your review.
I’m really pleased to hear you had such a positive experience with our customer service team. We appreciate you taking the time to share your feedback.
Fast reply
Fast reply, very straight forward instructions. Messaged after just to check I had uploaded the document that they helped me with.
17 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Erin, thank you for your feedback. I’m glad to hear you received a fast reply and found the instructions clear. It’s great that the team followed up to make sure your document was uploaded successfully. We appreciate you taking the time to share your experience.
A prompt and helpful response
A prompt and helpful response, with clear steps of what I needed to do.
A supportive tone throughout the process.
These experiences took place over an email exchange - 2nd - 4th February 2026
2 lutego 2026
Odpowiedź od Verify Online
Hi Susan, thank you for taking the time to share your experience. We’re really pleased to hear that the guidance you received was clear, helpful, and supportive throughout your email exchange between 2nd and 4th February. It’s great to know the steps provided made the process straightforward for you.
Quick Response to queries
After sending an email to discuss a problem, Allen was very quick to respond and resolve the issue! 10/10 customer service experience :)
28 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Georgia, thanks so much for sharing this. It’s great to hear that Allen was able to step in quickly and get everything sorted for you. I’ll make sure your feedback is passed on to him, he’ll really appreciate it.
Extremely Helpful Staff
The support executive Allen, was extremely patient, helpful and friendly. He helped me with all my queries promptly and was patient throughout the whole process sending me multiple links.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Thank you for sharing this. It’s great to hear that Allen made your experience so smooth. I’ll be sure to pass this on to him and the team.
Feedback
Initially it was a frustrating experience as for reasons unknown, I could not access the link to download my details for verification.
However, upon emailing your customer support service, I was contacted by Allen, who was extremely helpful in getting this matter resolved, professionally, kindly and promptly and helped turn an initial negative experience into a positive one, so Allen deserves a 'thank you' from their manager.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Huw, thank you for sharing your experience. I’m sorry to hear the process was frustrating at first, but I’m glad Allen was able to step in and resolve things promptly and professionally. It’s great to know his support helped turn the situation around. Your comments will be passed on to him and the wider team.
After carefully re reading every page…
After carefully re reading every page of the process, I understood it better. I'm old school, need a human guide. As do many people surely. Very glad to have found Allen there who's help with my brother and I, was most welcome. Allen was our only contact who actually replied punctually (usually at the end of business or within 24 hours. Much appreciated, calming influence and very polite.
24 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Peter, thank you for taking the time to share such detailed feedback. We’re glad to hear that the process became clearer as you went through it, and it’s great to know that Allen was able to provide the guidance and reassurance you needed. We appreciate you sharing your experience.
I found Allen very helpful
I found Allen very helpful. I am not terribly tech savvy and he was patient and very helpful.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Thank you for sharing your experience. It’s great to hear that Allen was able to guide you through everything with patience and clarity. We know that not everyone feels confident with technology, so I’m glad he made the process easier for you. Your feedback means a lot, and we’ll be sure to pass your comments on to him.
Allen in the Customer Support Team was…
Allen in the Customer Support Team was brilliant, I had issues with my verification of documents, Allen was extremely helpful and knowledgeable
Allen dealt with my queries quickly and professionally.
Very good Service
27 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Derek, thank you for sharing your experience. It’s great to hear that Allen was able to support you so effectively with your document verification. He’ll be pleased to know his knowledge and professionalism made a difference. We appreciate your feedback and are glad the service met your expectations.
quick support when the code text didnt come
Allen was very helpful when i did not receive the confirmation code text. He sent me a link that was easy to use and with in a couple of hours of sending the documents and verifier i got the verified approval.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Addi, thank you for sharing your experience. I’m glad Allen was able to step in and make the process straightforward for you. It’s great to hear that the link worked smoothly and that your documents were approved so quickly. We appreciate you taking the time to leave this feedback and we’re always here to help if you need anything in the future.
Very helpful and polite customer…
Very helpful and polite customer service, Initially had issues with the function of the website but contacted Allen at support who responded quickly, and resolved the problem for me immediately. He also followed up to make sure I'd managed to use the documents provided successfully.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Verify Online
Thanks for sharing your experience. I’m glad Allen was able to sort things out quickly and make the process straightforward for you. It’s great to hear his follow‑up helped ensure everything went smoothly with your documents. We appreciate your feedback.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.