I had trouble uploading my documents and l got in touch with the customer support team Allen. He sent me a link which l used to upload my documents, when the verification was done and there was a mis... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Allen is was absolutely superb! Prompt customer service is exactly what any individual would want from this company. He is truly an asset to your team! Responded within seconds which I haven’t ever... Zobacz więcej
Reakcja na opinię
'I had a complicated verification issue that was blocking my account access.The team at verify online handled my case with incredible efficiency and care..Especially Mr Allen who really ensured all.... Zobacz więcej
Reakcja na opinię
Hi My name is Lakshmi Sree, and I am from India. I was having difficulty completing a basic DBS check for my colleague, but Ms Allen patiently guided me through every step, including the online ide... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Dane kontaktowe
124 City Road, EC1V 2NX, London , Zjednoczone Królestwo
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Doskonała
923 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Thank you
Thank you. Couldn’t work out how to use it , guidance from the team helped the procedure forward, quick response from Allen
18 marca 2026
Odpowiedź od Verify Online
Hi Tina, thank you for your review. I’m glad to hear your certificate arrived and that Allen’s guidance helped you move the process forward. We appreciate you taking the time to share your experience.
Odpowiedź od Verify Online
Thanks for your kind words. We’re glad you found us easy to contact and we’re always here to help whenever you need anything.
I had difficulty with completing an…
I had difficulty with completing an online verification and customer support had a fast response that was very helpful, straightforward and no fuss and also very friendly. Thanks again :).
16 marca 2026
Odpowiedź od Verify Online
Hi Leanne, thank you for sharing this. I’m really glad our team could step in quickly and make the verification process easier for you. It’s great to hear the support you received felt clear, helpful, and friendly. We appreciate you taking the time to leave a review and we’re always here if you need anything in the future.
Good service
Had a technical issue with getting on to the site but the issue was solved quickly by customer support.
Very helpful indeed
13 marca 2026
Odpowiedź od Verify Online
Hi Kirsty, thank you for your review. I’m glad to hear the technical issue was resolved quickly and that our support team was able to help. It’s great to know you found the service helpful.
Thanks to Allen all is good
Allen made the process much more bearable, very supportive and helpful. Quick to answer with good tips if things don't work as expected. Thanks very much for your help Allen!
10 marca 2026
Odpowiedź od Verify Online
Hi Sandra, thank you for the kind words. I’m really glad to hear Allen was able to make the process easier for you. He takes a lot of pride in being supportive and quick to help, so your feedback means a great deal. I’ll be sure to pass this on to him.
I had a great experience with trust…
I had a great experience with trust pilot. Good co operation, good response, timely results, effective work, great choice
9 marca 2026
Odpowiedź od Verify Online
Hi Benazir, thank you for sharing your experience with us. It’s great to hear that you found our team cooperative, responsive, and effective. We’re glad the process felt smooth and timely for you. Your feedback means a lot.
Odpowiedź od Verify Online
Hi Richard, thanks for sharing your feedback. It’s great to hear the communication was clear and the support helpful. We’ll make sure Allen sees your message. If you need anything else along the way, we’re here to help.
Great Support from Allen!
Allen from the support team was so helpful. My queries were all resolved quickly and professionally. I was pleasantly surprised with how fast the response time was.
5 marca 2026
Odpowiedź od Verify Online
Hi Michael, thank you for your kind words. It’s great to hear that Allen was able to help and that everything was resolved quickly and professionally. We’re glad the fast response made a difference, and we appreciate you taking the time to share your experience. If there’s anything else you need, we’re always here to help.
DBS APPLICATION REVIEW by Yun-Yun
It was my first time to apply for a DBS online through an organization. There were some issues that confused me a bit during the process. Yet the support department was able to assist me with the problems by clear instructions and explanations.
I really appreciate their professional abilities , polite attitude. Most of all, they can always cope with my issues in time. I literally appreciate it.
3 marca 2026
Odpowiedź od Verify Online
Hi Peter, thank you for sharing such thoughtful feedback. It’s great to hear that, even with a few confusing moments during your first application, the support team were able to guide you through everything clearly and in good time. Your appreciation for the team’s patience and clarity will mean a lot to them, and we’ll make sure your comments are passed on.
I was having trouble getting myself…
I was having trouble getting myself verified. I emailed late evening and got an email back almost straight away. I got help from the amazing Allen, who sorted everything out in less than an hour. Great and friendly quick communication. Easy process
3 marca 2026
Odpowiedź od Verify Online
Hi, Billie, thank you for sharing this. It’s great to hear that Allen was able to step in so quickly and get your verification issue sorted. I’m glad the process felt easy once the issue was resolved.
I am happy with the assistance provided…
I am happy with the assistance provided by verify online , truly appreciated, Allen helped me out with my verification at every step and guided me well.
3 marca 2026
Odpowiedź od Verify Online
Hi Satya, thank you for sharing your feedback. It’s great to hear that you were happy with the assistance, and that Allen was able to guide you through each step of your verification so clearly.
Awful Website Experience
The website experience is awful for uploading an ID and one document. I uploaded my passport and a bank statement and the coding of the website is awful. Most of the pop ups shown didn't display properly, I was able to progress through by editting in the inspection console but clearly zero attention is made to the UX of this product. Furthermore, this was the 'online' version of verifying my document - which costed £11 which they took upfront. If I had given up and did the free manual version I can't imagine how awful the process would have been to get a refund. It's outrageous that this website is essentially the only recommended service for a DBS check.
EDIT: VerifyOnline responded to a complaint I made directly with them and refunded me the cost which was appreciated. I do still need to use the service to get my check completed and it is quite painful.
2 marca 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Paul, thank you for taking the time to share such detailed feedback. We're really sorry the upload process felt so frustrating. The experience you’ve described isn’t what we want for anyone, and your comments about the pop‑ups, layout issues, and overall usability are genuinely helpful for us to review.
To get this sorted properly — including checking the £11 charge and making sure everything is handled correctly — please contact support@verifyonline.co.uk so the team can look directly at your application and assist you.
I had a great experience.Allen was very…
I had a great experience.Allen was very quick in responding and sort out my issues very fastly and it was very easy to reach him
26 lutego 2026
Odpowiedź od Verify Online
Hi Neethu, thank you for sharing your experience. We’re really pleased to hear that Allen was able to respond quickly and get everything sorted for you so smoothly. We appreciate you taking the time to leave this review.
Very impressed with customer support
I’m IT savvy and use computers every day for many different tasks. However, I realised this was probably going to a tricky process. I quickly ran into difficulty when the automated site didn’t send me an email to confirm my identity, after I made my payment. I was pretty worried because I needed the identity certificate quickly.
I contacted customer support by email and I quickly received a reply from Allen, who sorted out my issue in a single reply. He helped me through the process with simple instructions that anyone could understand. I’m pleased with the speed everything happened and that there was someone with good comprehension skills there to help me.
26 lutego 2026
Odpowiedź od Verify Online
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Allen was able to step in quickly and get everything resolved for you.
Great experience with Allen
Great experience with Allen! He provided clear and timely responses to all my queries and helped get my problem solved asap!
26 lutego 2026
Odpowiedź od Verify Online
Hi Diya, thank you for sharing your experience. We’re really pleased to hear how clearly and quickly Allen was able to support you. We’ll make sure your comments are passed on to him.
Recent email exchanges with customer support team.
My email queries were always acknowledged and responded to promptly. Allen from the customer support team was very helpful and professional when emailing me and always took time to explain fully what was needed and what actions were required. As I am not very technology minded I did need assistance and Allen provided the support and help I needed in a considerate andporfessional manner.
10 lutego 2026
Opinia niezależna
Odpowiedź od Verify Online
Thank you for taking the time to share this. It’s wonderful to hear how well Allen supported you. We’re glad his clear explanations and prompt replies made things easier, especially when the technical side felt a bit daunting. We appreciate your kind words and are always here to help.
Allen - Verify Online Customer Support Feedback
Allen responded quickly and provided the correct solution to my issue. He also emailed to say if i required additional help to contact him again.
24 lutego 2026
Odpowiedź od Verify Online
Hi Eddie, thanks for your review. It’s great to hear that Allen was able to respond quickly and provide the right solution for you. We’ll make sure your feedback is passed on to him.
Help with verify on line.
Very effective, prompt and friendly communication from Allen . Much appreciated.
24 lutego 2026
Odpowiedź od Verify Online
Hi Polly, thank you for your feedback. It’s great to hear that Allen’s communication was prompt, friendly, and effective throughout your application. He’ll be pleased to know his support was appreciated. Thank you for taking the time to share your experience with us.
Allen was very customer aware.…
Allen was very customer aware.He was very helpful at ensuring my documents were checked and verified efficiently. I would definitely recommend this company and give them 5 stars.
23 lutego 2026
Odpowiedź od Verify Online
Thank you for sharing your feedback. It’s great to hear that Allen made the process smooth and efficient for you. He’ll be pleased to know his support and attention to detail stood out. We really appreciate your recommendation and your five‑star review.
GDPR Breach
They sent me someone else’s identity verification certificate then ignored my emails to them about this matter. I had to chase them. When I eventually received a reply, it was inappropriately informal: ‘cheers’. Incompetent & unprofessional.
19 lutego 2026
Opinia niezależna
Odpowiedź od Verify Online
Hi Irma, thanks for raising this. We take situations like this extremely seriously. We want to review exactly what happened and make sure this is addressed properly. We’ve sent an information request through Trustpilot so we can locate your application and investigate the issue you’ve described in full. Once we have those details, we’ll be able to look into this directly.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.