Had an issue with an existing skylight ( already installed when we bought our cottage) - from the initial emails between ourselves and Amy and then Susan which were reassuring and helpful. Due to t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
William from the design team took the dimensions of my new rooms from my plans and suggested that I increase the size of the Velux windows in two rooms. He also confirmed the existing sizing was appro... Zobacz więcej
Reakcja na opinię
I needed to contact support as one of six solar roof windows was not working. Amy was really helpful and via teams she diagnosed the issue which was a missing magnet. This could easily have happene... Zobacz więcej
Reakcja na opinię
I was struggling to find some product information on the Velux website and had the good fortune to be put through to Mike Gilbert when I called. Mike expertly and patiently guided me to the items I w... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Dane kontaktowe
Woodside Way, Glenrothes , Zjednoczone Królestwo
- +44 (0) 1592 778 225
- velux.uk
4,5
Doskonała
127 recenzji
Odpowiada na 76% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Placing the order for 5 blinds was…
Placing the order for 5 blinds was simple, the bracket kits had to be re-ordered but they appeared a few weeks later. Everything good and Customer Services provided two missing VAT invoices for our ISO audit by return at 17.00 hrs on a Friday evening - that's excellent service and real dedication! - Thank you Velux!
20 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Dear Alistair,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that placing your order for the blinds was straightforward and that our Customer Service team promptly provided the missing VAT invoices for your ISO audit, even late on a Friday evening.
Your feedback motivates us to continue delivering excellent service and dedication to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Bex was very helpful
Bex was very helpful; even though I kept her waiting on the live chat. She is a credit to the company.
20 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Morning Catherine,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Bex was able to assist you effectively and that her support left such a positive impression.
Your feedback motivates us to continue delivering the best possible experience to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I phoned VELUX for technical help with…
I phoned VELUX for technical help with an electric blind. I spoke to Alistair who was extremely helpful and patient. We were on the phone for one hour and twenty four minutes at the end of which problem solved and all working. I cannot praise Alistair enough. VELUX support is without doubt second to none. The products and support services are excellent
19 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Rod
Thank you for sharing your experience with us. We are delighted to hear about the exceptional support you received from Alisdair. It’s great to know that his patience and dedication helped resolve the issue with your electric blind, and we truly appreciate your kind words about both our products and services.
Your feedback inspires us to continue providing the highest level of support to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Mikey was very helpful and officiant
Mikey was very helpful and officiant
18 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Tom,
Thank you for your kind words and for taking the time to share your feedback! We’re thrilled to hear that Mikey was helpful and efficient in assisting you. Providing excellent service is a top priority for us, and it’s always rewarding to know when we’ve met your expectations.
Really helpful customer service team…
Really helpful customer service team helped me on two occasions with what seemed like a complicated purchase. This included sending links for installation instructions, which saved a lot of time. I felt like a valued customer and was treated in a very relaxed manner. Well done.
5 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Ellie,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our customer service team was able to assist you effectively on both occasions and that the installation instructions we provided saved you time. It’s wonderful to know that you felt valued and appreciated as a customer – that’s exactly the experience we strive to deliver.
Your feedback motivates us to continue providing excellent service, and we’re grateful for your recognition. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Velux windows and service
The velux window is easy to use and look great. The black out blind is effective at keeping out the sun. The installation was well done with the old window being removed carefully. Although the blind side controller broken slightly after the 3 years warranty, Velux were generous enough to provide a full replacement. Now thats customer service!
12 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Dear Peter,
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your VELUX window and blackout blind. It’s wonderful to know that the installation process met your expectations and that the blind effectively keeps out the sun.
We’re especially pleased that our team could assist you with the replacement of the blind. Providing excellent customer service and ensuring your satisfaction is always our priority.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
After Sales Team
Had a great experience with the After Sales Team, a quick phone call and the Team swung into action. Having moved into a new house with a non operational Velux window the Team quickly identified the issue, forwarded videos and offered advice on a solution. Cannot fault the professional manner with which I was dealt with, nothing seemed to be any bother, the emails and phone calls from Alisdair, Billy and Sue were extremely helpful talking a novice through the whole chain disconnect and motor reset. Thanks again, much appreciated
10 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello
Thank you for sharing your positive experience with our After Sales Team! We are delighted to hear that Alisdair, Billy, and Sue were able to assist you effectively and guide you through the process of resolving the issue with your VELUX window. Your kind words about their professionalism and helpfulness mean a lot to us.
We truly appreciate your feedback and are glad we could support you in getting your window operational again. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
I had to contact Velux for after sales…
I had to contact Velux for after sales advice. The person I spoke to was extremely helpful. Superb service. Thank you.
12 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello David
Thank you for your kind words and for taking the time to share your experience with us.
We are thrilled to hear that our team was able to assist you effectively and that you were satisfied with the service provided. Your feedback motivates us to continue delivering the best possible support to our customers.
Fantastic After care
I spoke to a number of customer care advisors today about an issue with blinds that I had bought in August 2025. Sadly each said they had spoken to a manager and was told me there was nothing that could be done as the 3 month deadline for exchange or return had passed.I had bought 4 blinds and unknown to me I had put the incorrect code in the order.
I tried a fourth time and spoke to Dylan, I explained that there was a genuine mistake as the codes for the window and blind were very similar. He was concerned that this was the 4th call I had made in the day. He understood the issue was sympathetic and said he would find for a solution. He told me he looked at each case individually and not as a blanket coverage.
He was able to convince his manager that this was a simple error and very similar codes on their online system could confuse the average customer.
To my relief he was able to agree for me to return the blinds and receive a full refund. I have now with his help ordered 4 new blinds to the correct sizes.
I would like to thank Dylan for going above and beyond to assist me. He is a real credit to the Velux After-sales team.
10 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear about the positive resolution you experienced with Dylan's assistance.
It’s wonderful to know that Dylan was able to address your concerns with understanding and care, ensuring a solution that met your needs. We are proud to have team members like Dylan who go above and beyond to provide exceptional service. Your kind words will certainly be shared with him and the rest of our team.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help.
5* Service from Mikey at the aftersales team
Spoke to a gentleman at the aftersales team called Mikey he was absolutely brilliant nothing was too much for him, friendly, funny & just went above and beyond for us. 5* Service, he should be recognised for this. Diolch
9 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Gwenno
Thank you so much for your wonderful 5 Star review!
We’re delighted to hear that Mikey from our Aftersales Team provided such brilliant service. It’s fantastic to know he was friendly, helpful, and went above and beyond to support you. We truly appreciate you taking the time to share your experience — feedback like this means a lot to us.
We’ll make sure Mikey is recognised for his outstanding service.
We look forward to helping you again in the future.
Thanks to Lucy
Thanks to Lucy, I was able to get a KIG 300 gateway connected to my window without having the original remote control. Following the app instructions is useless because it does not give you an option "CLICK HERE IF YOU DO NOT HAVE THE ORIGINAL REMOTE". Then it should walk you through the basic remote set up like Lucy told me. It was a waste of her time and mine. I am grateful to her for stopping me from throwing a chair out of my window but not grateful to Velux for their poor app instructions!
6 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello
Thank you for sharing your feedback with us. We are pleased to hear that Lucy was able to assist you in successfully connecting your KIG 300 gateway to your window without the original remote control. Your kind words about her support mean a lot to us.
We sincerely regret that the app instructions did not meet your expectations and caused frustration. Your feedback is invaluable, and we will take it into account as we continuously work to improve our user guidance and ensure a smoother experience for our customers.
If you encounter any further challenges or need additional assistance, please don’t hesitate to reach out to us
Great service!
Swift responses and constructive solutions - very impressed
6 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello
Thank you for your kind words and positive feedback! We are thrilled to hear that you were impressed with our swift responses and constructive solutions. Your satisfaction is our top priority, and it’s wonderful to know that we could meet your expectations.
Please let us know if there is anything else we can help you with.
Absolutely fabulous telephone…
Absolutely fabulous telephone assistance...really professional.
5 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Patrick
Thank you so much for your 5‑star review!
We’re delighted to hear that you received absolutely fabulous and professional telephone assistance. Providing a great experience is very important to us, and feedback like yours truly means a lot to the team.
Great service!
Spoke at length with Daniel from the technical team. Top bloke!
4 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Peter
We're delighted to hear you received great service.
It’s fantastic that Daniel from our technical team was able to support you so thoroughly — we have passed your kind words on to him.
Thanks again for taking the time to share your feedback!
Brilliant & instant help
Dalton was brilliant. He identified the manual I needed just from me describing the item, & sent it almost instantly. He also asked if I had a specific question while I was on the phone. He answered the query I had too. Fantastic.
3 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello
Thank you so much for your wonderful review!
We’re delighted to hear that Dalton was able to quickly identify the manual you needed and answer your query on the spot. Providing fast, helpful support is exactly what we aim for, and it’s great to know he made the process smooth and hassle‑free for you.
Thanks again for taking the time to share your experience — we truly appreciate it!
Wonderful help & support provided today…
Wonderful help & support provided today (2nd March 2026) by Lucy
2 marca 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello
Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that Lucy provided you with wonderful help and support. Your feedback means a lot to us, and it motivates us to continue delivering excellent service to all our customers.
Just had amazing customer service from…
Just had amazing customer service from Dalton in Kirkcaldy. We had a missing rain sensor, Dalton ordered us a new one and sent installation video and pdf. Thank you so much, very satisfied customer. Thanks Charlotte
26 lutego 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Charlotte
Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Dalton was able to assist you effectively by arranging the replacement rain sensor and providing the installation video and PDF.
Your satisfaction is our top priority, and it’s wonderful to know that we could meet your expectations. We will make sure to pass along your compliments to Dalton, as feedback like yours motivates us to continue delivering excellent service.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Logan the adviser on the phone was very…
Logan the adviser on the phone was very knowledgable and helpful, even sending out a video of how to replace the part. Well done.
26 lutego 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Hello Daryl
Thank you for your kind feedback! We are delighted to hear that Logan was able to assist you effectively and that the video provided was helpful in replacing the part. Your satisfaction is our priority, and it’s wonderful to know that our efforts have made a positive impact.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
It was helpful. Velux GB
I talked to Velux GB to get some advice and free design on picking a skylight for my loft conversion. They were super helpful and gave me tons of options, plus suggestions for window size and how many I'd need. They show you everything that can go on the window, but you can choose what you actually want and what would be too much.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Dear Mihai,
Thank you for your kind feedback! We’re delighted to hear that you found our advice and free design service helpful for your loft conversion. It’s wonderful to know that the options and suggestions we provided for skylight sizes and quantities met your expectations.
We truly appreciate you taking the time to share your experience, and we’re here to assist you further if you have any additional questions or need more support with your project.
Solar connect amazing support
Logan was amazing . Fantastic support connecting solar velux - he made a complicated process simple - allowing a very non technical person to get it working . Thoroughly impressed
25 lutego 2026
Opinia niezależna
Odpowiedź od Velux Great Britain & Ireland
Dear Edward,
Thank you for sharing your experience with us! We’re thrilled to hear that Logan was able to provide fantastic support and make the process of connecting your solar VELUX product simple and straightforward. Your feedback means a lot to us, and we’re delighted that you’re thoroughly impressed with the service.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!
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