Item arrived as described and site prices are good. Don't cover VAT on UK purchases which wasn't particularly clear but had been expected from other review and is in their FAQ. Courier (Parcelforce)... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Received new 2026 MET Trenta 3K Carbon MIPS helmet. It took some time to get it, but this was expected since it was coming from France. The price point made it worth the wait. Will definitely do more... Zobacz więcej
Reakcja na opinię
product arrived undamaged and as much better than advertised. shipping time was fast this was shipped from France and shipped via Fed-ex standard shipping and arrived in a week.
Reakcja na opinię
The product I bought is as expected for a very attractive price. The box my order was delivered in was in rough shape, though, so maybe be careful about which shipping service you choose, if you order... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The best bicycle brands at low prices all year round. Vélo-Store fast delivery. Road, MTB, Gravel, BMX and Urban equipment on Vélo-Store. Express delivery. Secure payment.
Dane kontaktowe
Francja
- velo-store.shop
4,0
Dobra
94 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Received a defective item and have had…
Received a defective item and have had ZERO success trying to get authorization to return the item. I guess I am stuck with their JUNK
11 listopada 2024
Opinia niezależna
Odpowiedź od Velo-Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
From ordering to delivery the…
From ordering to delivery the transaction was easy and fast.
22 października 2024
Odpowiedź od Velo-Store
Hello Tom, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
Clueless
When I asked for confirmation the part I received was compatable with original OEM I was told they didn’t know and couldn’t help.
22 października 2024
Odpowiedź od Velo-Store
Hello Randall,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Received the wrong product and can’t…
Received the wrong product and can’t return it to the UK.
21 października 2024
Odpowiedź od Velo-Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Odpowiedź od Velo-Store
Hello Steve,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Ordered a flashlight that looked like…
Ordered a flashlight that looked like it was arm length in a video, it's the size of a keychain.
23 października 2024
Opinia niezależna
Odpowiedź od Velo-Store
Hello Žarko,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Excellent prices and fast shipping
Good selection, excellent prices and fast shipping. Highly recommended, will shop here again.
23 września 2024
Odpowiedź od Velo-Store
Hello Tom, thank you for this review!
It's very encouraging for the Spacefoot teams!
And especially, thank you for noticing the quality-price ratio we strive for every day!
Customer satisfaction is one of our priorities! 😀
The Spacefoot Customer Service Team
Odpowiedź od Velo-Store
Hello Peter,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Don’t. Just don’t!
Oh dear. Ordered 4 tyres and 4 inner tubes from Velo-store. Ok they’re in France so you half expect snail mail, although shipping was actually quite expensive. 4 weeks later, still no sign of my package so I check my Velo-store account. They’ve given my shipment a FedEx tracking number. I check on the FedEx website and the tracking number doesn’t exist.
So I email below-store who reply same day to say the stuff I ordered is no longer available and I’ll receive a refund within 5 working days !
Strange how it took an email from me to initiate the the truth of the no stock issue and a refund.
This is my first and last time I’d consider buying anything from this outfit. They’ll happily take your money but that appears to be all they actually do !
21 sierpnia 2024
Opinia niezależna
Odpowiedź od Velo-Store
Hello Sacha,
We are sorry to hear that you have had difficulties with the delivery of your package.
This does not reflect our usual standards. Can you contact us at customer@spacefoot.com and give us your order number to understand the situation? We will also ask our carrier to avoid this type of error.
Thank you for your patience.
Have a good day,
The Spacefoot customer service team
Met my expectations
Ordered a new kickstand for my Benno e-bike. It arrived on time all the way from France! Even with shipping, the price was the same as it would have been from anywhere in the US--and all those places were out of stock.
6 sierpnia 2024
Odpowiedź od Velo-Store
Hello Nathan,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
To be honest
To be honest, I made this purchase thinking that this website was a scam, but I took the risk since no one in the entire United States had that item and to my surprise, the item arrived sooner than expected!! I really recommend this store!! 5 stars
8 sierpnia 2024
Odpowiedź od Velo-Store
Hello,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Needed an old hard to find part velo…
Needed an old hard to find part velo had it at a good price shipped and arrived quick
15 maja 2024
Fast shipment to USA
Fast shipment to USA. Product was exactly what I ordered. Thank you
9 kwietnia 2024
The item arrived with NO INSTRUCTIONS
The item arrived with NO INSTRUCTIONS. I have no way of knowing how to install the product. I contacted customer support and didn't get any help.
12 marca 2024
If you are a buyer in the USA do not…
If you are a buyer in the USA do not buy. They have no exchange policy, so if you get the wrong size or you simply do no like the product, the cost of returning it to France will most likely equal your purchase. Bottom line you have wasted your money. I would not recommend buying anything from this company.
5 marca 2024
Excellent - Shoes shipped to the USA
I'm in the United States and tried for a long time to find shoes Shimano RC-100 white size 43. I found them on Velo-Store. The checkout was easy with Paypal and the shipping to the USA was only $15. Great service!!!
7 marca 2024
Fast shipping
Ordered parts I couldn't find in the usa. Parts arrived much faster than domestic orders I placed on the same day.
28 lutego 2024
Shipped my part quickly to the US
26 stycznia 2024
Fast shipping and Quality parts
Fast shipping. All high quality parts received.
Would buy more parts again.
24 stycznia 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.