Item arrived as described and site prices are good. Don't cover VAT on UK purchases which wasn't particularly clear but had been expected from other review and is in their FAQ. Courier (Parcelforce)... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Received new 2026 MET Trenta 3K Carbon MIPS helmet. It took some time to get it, but this was expected since it was coming from France. The price point made it worth the wait. Will definitely do more... Zobacz więcej
Reakcja na opinię
The cycling tights arrived promptly, but they were a size too small (despite what the size chart indicated) and then when I inquired about returns, I found (to my total surprise) the store is located... Zobacz więcej
product arrived undamaged and as much better than advertised. shipping time was fast this was shipped from France and shipped via Fed-ex standard shipping and arrived in a week.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The best bicycle brands at low prices all year round. Vélo-Store fast delivery. Road, MTB, Gravel, BMX and Urban equipment on Vélo-Store. Express delivery. Secure payment.
Dane kontaktowe
Francja
- velo-store.shop
4,0
Dobra
92 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Ordered child’s bike in November for…
Ordered child’s bike in November for latest given delivery of the 6th of December. Bike was not in stock, ask for refund and none given, shipped then after multiple customer enquires, blocked in French postal shipping over 30 days later and still no progress, disappointed child for Christmas, do not rely on dates given or customer service to resolve.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Velo-Store
Hello Ms. Lanigan,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
My order was on time and exactly what I…
My order was on time and exactly what I was expecting.
5 grudnia 2025
Odpowiedź od Velo-Store
Dear customer, thank you for sharing your feedback with us.
Wishing you a wonderful day and looking forward to serving you again!
Item was wrong size
Item was wrong size. Shipping was expensive and returns are not free
23 października 2025
Odpowiedź od Velo-Store
Hello Mr. Wadeson,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Velo is awful
It has been almost a month, and I still have not received my item. I live in the USA, and FedEx said that have tried to contact Velo multiple times with no response to try to get my package cleared my customs. Please do yourself a factor and purchase through a more reputable vendor. I now just want my money back.
11 października 2025
Opinia niezależna
Odpowiedź od Velo-Store
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number)
so that we can find a solution.
Have a great day,
The Spacefoot customer service team
Gear as advertised
The color of bike saddle bag matched perfectly with the picture on the website.
2 października 2025
Odpowiedź od Velo-Store
Hello! Thank you Johannes for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Fast shipping
23 września 2025
Odpowiedź od Velo-Store
Hello Matthew,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Satisfied
The product I bought is as expected for a very attractive price. The box my order was delivered in was in rough shape, though, so maybe be careful about which shipping service you choose, if you order a delicate item (which I did not, so no issue for me).
27 sierpnia 2025
Odpowiedź od Velo-Store
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
Very fast shipping to the States and an…
Very fast shipping to the States and an amazing staff! I will be ordering again from them particularly.
20 sierpnia 2025
Odpowiedź od Velo-Store
Hello Robert,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
love the slick feel..😊
you have the tire that I really need ..and at a good price..I wish I lived in France then the delivery time would be way shorter..😁
18 lipca 2025
Odpowiedź od Velo-Store
Hello John,
We're delighted that you like our products and thank you for your positive feedback. Please know that we do everything in our power to offer you the most competitive prices.
We're delighted that you enjoyed your experience.
We hope to see you again soon!
Have a great day 😘
The Spacefoot Customer Service Team.
I could only find this bike computer…
I could only find this bike computer internationally, but their service was 100% better than three failed domestic purchases. Hope to install and try out this item soon.
26 czerwca 2025
Odpowiedź od Velo-Store
Hello Randal,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and with our products. Your satisfaction is what drives us to offer you the best collections. Come back soon to discover what's new ;)
Have a nice day! 😀
The Spacefoot customer service team
Great price point and was a rare item…
Great price point and was a rare item that they had in stock .
Great to deal with
Highly recommended
Delivery/Carrier very slow but not the fault of the seller but would be nice to be able to select and pay a higher price for a faster delivery
30 maja 2025
Opinia niezależna
Odpowiedź od Velo-Store
Hello,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day 😊
The Spacefoot Customer Service Team
Odpowiedź od Velo-Store
Hello ,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day!
The Spacefoot Customer Service Team
Odpowiedź od Velo-Store
Hello Mister McKay,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Odpowiedź od Velo-Store
Hello,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day
The Spacefoot Customer Service Team
Pas de.nouvelles depuis 1 mois que j'ai…
Pas de.nouvelles depuis 1 mois que j'ai commandé mon axe de roue alors que le paiement a ete effectué.
Ça sent l'arnaque.
9 grudnia 2024
Opinia niezależna
Odpowiedź od Velo-Store
Bonjour Karine, nous sommes navrés d'apprendre que vous ayez rencontré des difficultés avec la livraison de votre colis.
Cela ne reflète pas nos standards habituels. Pouvez-vous nous contacter sur l'adresse customer@spacefoot.com en précisant votre numéro de commande afin de comprendre la situation ? Nous allons également solliciter notre transporteur afin de ne plus rencontrer ce type d'erreur.
Merci pour votre patience.
Bonne journée,
L'équipe service clients Spacefoot
VAR tire levers arrived promptly
The VAR tire levers arrived pretty promptly, esp considering they were shipped from France. Are of great quality as VAR tools usually are.
3 grudnia 2024
Odpowiedź od Velo-Store
Hello Stan,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
I'm happy with the product I ordered
I'm happy with the product I ordered. Delivery was faster than I expected for an overseas order. However the packaging was not good and my item arrived a little bent.
28 listopada 2024
Odpowiedź od Velo-Store
Hello,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and our products. It is your satisfaction that drives us to offer you the best collections. Come back soon to discover the new products ;)
We have taken your comments into account and we will strive to make improvements accordingly.
Have a great day! 😀
The Spacefoot customer service team
Odpowiedź od Velo-Store
Hello Rene,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Experience and price very good
Experience and price very good. Worth the longer than normal shipping time since item was shipping from France. Saved over $40 for exact same item from Amazon.
14 listopada 2024
Odpowiedź od Velo-Store
Hello Philip,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
Received a defective item and have had…
Received a defective item and have had ZERO success trying to get authorization to return the item. I guess I am stuck with their JUNK
11 listopada 2024
Opinia niezależna
Odpowiedź od Velo-Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.