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Varley Recenzje 2073

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Wynik TrustScore: 4.5 na 5

4,6

Sklep z odzieżą damską
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Lovely products but the overall online pruchase experience is well below par. My original order didn't arrive and once reordered and then received I returned two items via their portal. Receipt of th... Zobacz więcej

Oceniono na 5 z 5

Beautiful design using very soft fabrics. The clothing is made to a high level/standard. Hopefully the working conditions are good for the employees in China. Varley always excels.

Oceniono na 5 z 5

I have ordered 3 leisure suits from Varley and they are exactly as described.....butter soft fabric. So comfortable and easy to wear and great for comfy travelling or lounging around the house. So co... Zobacz więcej

Oceniono na 5 z 5

Wow is all I can say. My first purchase and first order… excellent service and I absolutely love my first purchase so super soft and quality is fab. Now looking to see what to order next

Informacje dotyczące firmy

  1. Sklep z odzieżą damską

Napisane przez firmę

A contemporary fashion brand for the modern woman. Varley offers year-round collections, featuring knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 98% z negatywnych recenzji

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Oceniono na 5 z 5

Excellent clothing

Excellent clothing. Quality at it's best. A tad on the expensive side but their clothing is just of a really great standard and worth the extra cost. Super fast delivery as always. I love gifting these to my mom as thank you presents.

28 lutego 2026
Oceniono na 1 z 5

Terrible - would not recommend

Terrible customer service! I received confirmation of a refund in early October but it was never credited to my account. I had many frustrating exchanges with Varley via their online chat facility, during which there were very lengthy delays, and via email, all to no avail. I requested a call back but was told they do not have facilities for telephone correspondence. Ultimately I raised a dispute with my credit card company which was resolved in my favour. I submitted a review to Varley's website reflecting my experience but they did not publish it. I would not recommend this company.

After reading Varley's response to my review, in particular the following,
"We see your ticket was then escalated to a member of our management team in an attempt to resolve this issue. Unfortunately, we did not receive a further response", I would like to point out that after the issue was escalated to management I sent three further emails (8 Jan, 9 Jan and 16 Jan 2026) but the issue was not resolved. Correspondence from Varley was extremely poor. There was no acceptance of responsibility and there were inaccuracies, including the amount I was owed. Fortunatley I had enough information to satisfy my credit card company that my claim was valid.
With regard to the rationale for not publishing my review on your company website, I note that there was already a review posted (22 May 2025) from a customer complaining that they had not received their item yet and that they had had no resonse from your customer service team - nothing to do with "the product itself". Furthermore, if a customer has a bad experience they should be able to report this for the consideration of other customers who are considering a purchase.

27 lutego 2026
Opinia niezależna
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Odpowiedź od Varley

Hello,

Thank you for taking the time to share your experience with our customer service team. We are genuinely sorry for the inconvenience caused throughout this process. After reviewing your ticket, there seemed to have been a misunderstanding when we originally received your ticket. We completely understand how frustrating this was.

We see your ticket was then escalated to a member of our management team in an attempt to resolve this issue. Unfortunately, we did not receive a further response. Our team always aims to resolve tickets in a quick and concise manner. We are saddened that your encounter was not to the standard we hold here at Varley. This has been discussed internally so that this does not happen again. We are, though, glad that it was resolved with your bank.

Regarding your product review, our website review platform is designed specifically for feedback relating to the product itself (such as fit, fabric and performance). As your submission focused on your customer service experience, it did not meet our publishing guidelines. We apologize if this was not clearly explained at the time. We absolutely value feedback on service, as it helps us improve, even though it is managed separately from product reviews.

We appreciate your time and will work to improve our communication and practice.

Warm Regards,
Varley Customer Care

(2nd reply)

We are truly sorry for the miscommunication on our end that caused this to happen. This is not at all the experience we would want you to have. There could have been actions taken on our part to better explain the current status of the case, as well as correct any details.

I spoke with my team about this to avoid this from happening again. As for the email responses, we did reply to each one. The last message we see on file was sent from our customer service team on January 16 at 6:16 pm EST. Our message was asking for some more information to resolve the refund through another platform.

Thank you for bringing this other product review to our attention, we will have our team look into this. We want to hear from our customers and appreciate their truth about their experience. This helps us to grow and improve our practice. We thank you again for speaking with us and sharing your experience, as we do not take these matters lightly. If you have any further questions, please do not hesitate to contact our Customer Care team.

Oceniono na 5 z 5

I ordered for the first time and I love…

I ordered for the first time and I love the pants and sweatshirt. I ordered size small in sweatshirt and medium for pants. I have now ordered another set in a smaller size to decide which size fits better. I will definitely buy from Varley as the quality is very good.

21 lutego 2026
Oceniono na 1 z 5

Mislead and disappointment

I been redirected from Facebook to their website, from the ad you can understand that the whole suite is for sale at £105. It was after 10pm when I proceeded, choose the colour, size and ordered without any thought. After few days a bag arrived with a brand on the box which ruined my surprise as my wife seen and understood what is in the box. We opened to check the size and find out it is only the top that I ordered. Good trick which lead to dissapointment.

21 lutego 2026
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Odpowiedź od Varley

Hello,

Thanks for taking the time to share your experience. We’re genuinely sorry to hear about the disappointment.
Our products are sold individually unless clearly labelled as a set, but we understand how this may not have been obvious in your case, especially when coming from an ad.
We see that you submitted a return for this order, and once processed, you will receive an email confirmation when it is complete. If you need any further assistance, please contact our Customer Care team at support@varley.com, and we’ll be happy to support you.
We also appreciate your feedback regarding the packaging. We recognize how important surprises and gifts are, and this is something we’re actively reviewing.
Thank you again for bringing this to our attention.

Warm regards,

Varley Customer Care

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