Van Monster - Newcastle Recenzje 

63
Wynik TrustScore: 5 na 5

4,8

Chain Bridge Rd, Blaydon-on-Tyne, NE21 5ST Newcastle, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Brilliant service all round from Emma at Van Monster. She was really helpful from the start and nothing was too much bother. We were kept fully informed throughout the whole process and everything w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... Zobacz więcej

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Oceniono na 5 z 5

Started dealing with Neil, very professional and knowledgable, after I detailed what I required he went above and beyond to make sure I got what I asked for, Part way through Martin took over... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolute fantastic work by Emma from Blaydon branch. I needed a van sorted desperately for work and she moved heaven and earth to make sure I could drive the van away the same day. Really i... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sprzedawca używanych samochodów ciężarowych
  2. Dealer pojazdów mechanicznych

Napisane przez firmę

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Napisane przez firmę

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Dane kontaktowe

  • Chain Bridge Rd, Blaydon-on-Tyne, NE21 5ST, Newcastle, Zjednoczone Królestwo

  • 0191 357 5564

4,8

Doskonała

Wynik TrustScore: 5 na 5

63 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(63)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 243

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Genuine service, highly recommend

From the offset of searching for a new van Martin did not fail to support.
Car sales men generally get a bad name for their pushiness and eagerness for a sale.
Not Martin, infact this sale was probably one of the longest he's dealt with, due to some personal set backs.
He did not pester or force the sale as we already had the vehicle in mind and had paid the holding deposit. Weeks went by
before he reached out and contact was to ask how we were and not about a sale !
This alone is a quality which is rare in sales
people and besides supporting a stress free sale. Guided us through an easy process, explained everything throughly and made sure we were happy before signing.
Martins patience alone would make me recommend Van Monster - Newcastle to
any one feeling apprehensive. A genuine bloke.

22 września 2025
Opinia niezależna
Logo Van Monster - Newcastle

Odpowiedź od Van Monster - Newcastle

Hi Sharon. Thank you for your lovely feedback. your comments have been passed on to Martin. We hope to see you again in the future!

Oceniono na 5 z 5

Had a great experience buying a car…

Had a great experience buying a car from van monster , couldn’t be happier! Especially Emma who helped me a lot through the process and was great with communication. Definately recommend.

17 września 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Excellent Thank you for your kind review. Enjoy your new car!

Oceniono na 5 z 5

Incredible Service

Emma from Van Monster couldn't have been more helpful. She found me a van which wasn't the right fit for my business, she then kept looking until the perfect van came up. Many thanks Emma, you have been brilliant from start to finish.

25 lipca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thank you for your kind review, we will pass your review onto Emma.

Oceniono na 4 z 5

First Class Service

I dealt with Emma F whilst buying my van. She was really helpful and even delivered the van to my home when I was unable to collect it myself. The whole buying process was super smooth. Knocked off a star as there was a delay in transferring the van between branches. I would definitely recommend.

8 września 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thanks you for your great review. We hope we can provide you a 5 star experience on your next purchase.

Oceniono na 5 z 5

Dealt with martin at Blaydon

Dealt with martin at Blaydon

What a superstar, knowledgeable and had me in the van 24 hours after I first seen it

A credit to your company

29 sierpnia 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Brilliant! Thanks for your review

Oceniono na 5 z 5

Amazing customer service from Emma at Blaydon

Amazing customer service from Emma at Blaydon! She was helpful from the first point of contact, all the way through to me collecting the vehicle. She kept me informed throughout the whole process and it gave me such peace of mind, as I knew exactly how things were progressing. Thank you to Emma for making my car purchase such a positive experience!

28 sierpnia 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thanks for your excellent review. We will pass you Kind words onto Emma. Enjoy your new Car

Oceniono na 5 z 5

Brilliant service all round from Emma…

Brilliant service all round from Emma at Van Monster. She was really helpful from the start and nothing was too much bother. We were kept fully informed throughout the whole process and everything was handled efficiently.

The van is excellent and exactly what we were looking for. If we ever need another van, we’ll definitely be using Van Monster again. Highly recommend.

8 sierpnia 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thank you for your excellent review of Van Monster and our team! We look forward to welcoming you back.

Oceniono na 5 z 5

Martin was very helpful and friendly…

Martin was very helpful and friendly and went the extra mile. I am pleased with the Kia and look forward to many miles of happy motoring. Also, Emma was very helpful and efficient, a real asset to to the Company.

22 lipca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Hi Heather. Thank you for leaving such a lovely review for Martin and Emma, I'm sure they will be very happy that they were able to help you.

Oceniono na 5 z 5

Emma at the Blaydon branch was…

Recently purchased a VW Transporter from the Blaydon branch which has to be brought down from Scotland. Emma was extremely helpful and sorted the van quickly and efficiently.

I would definitely recommend this branch to anyone looking for an upgrade on their van.

23 lipca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thank you for your kind review. We will inform Emma of your excellent comments.

Oceniono na 5 z 5

!!! 5 star service !!!


Absolute fantastic work by Emma from Blaydon branch.

I needed a van sorted desperately for work and she moved heaven and earth to make sure I could drive the van away the same day.

Really impressed with her knowledge and can do attitude! a credit to the company and I would 1,000,000% recommend buying from this place to family, friends and colleagues because of her.

All in all great service and a very easy process of purchasing a vehicle from van monster.

18 lipca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thank your for your kind review. We will pass your excellent feedback onto Emma. Glad we could help you with your Van purchase.

Oceniono na 5 z 5

I took a test drive In a Ford Kuga at…

I took a test drive In a Ford Kuga at Van Monster and really liked the car but the car was a replacement for my wife's car so paid a deposit but the car was an automatic transmission and that put the wife off as she wanted a manual. So the following day I had to go back and reluctantly had to say that I couldn't go ahead, both Emma and Martin were absolutely great they processed the refund without hesitation and even went through the website to see if they had anything else that would have been suitable, unfortunately there was nothing we wanted but i was looked after very professionally and was disappointed I couldn't do business with them, thanks guys

25 czerwca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Sorry the car wasn't suitable but delighted to hear the team took really good care of you. We hope we can help you again in the future.

Oceniono na 5 z 5

Brilliant sales service

I recently purchased a Peugeot Partner van from Van Monster Van Sales in Newcastle, and I couldn’t be happier with the service. From start to finish, Martin was professional, knowledgeable, and genuinely helpful. He made the whole process straightforward and stress-free, with no pushy sales tactics – just honest advice and clear communication.

The van was in excellent condition, exactly as described, and fully prepped and cleaned before collection. Martin took the time to walk me through the features and paperwork, answering all my questions without rushing anything.

Customer service like this is hard to come by. I would definitely recommend Van Monster Newcastle to anyone looking for a quality used van and excellent support. Thanks again to Martin for making it such a smooth experience

27 czerwca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Brillian feedback, thank you very much. Well done Martin.

Oceniono na 5 z 5

Peugeot Partner

Just bought a Peugeot partner in Blaydon.
Martin Hunter and his colleague were fantastic offering a great service, advising on everything not trying to push anything.
Thanks Guys!

28 maja 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thanks for your review and kind feedback for Martin.

Oceniono na 5 z 5

Ten out of ten experience👍

Martin was really great, 10 out of 10. Explained everything clearly and concisely, and was very patient and easy going. Removed old highway maintenance stickers off the back of the van for me free of charge and then supplied a roof rack and had it fit same day I got van free of charge. Really went the extra mile, would recommend VanMonster and Martin to anyone. 👍

28 maja 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

10/10! Thank you very much. We will let Martin know.

Oceniono na 5 z 5

Great staff.

Great vans and lots to choose. The staff there were especially helpful, particularly Kurt. He was vary attentive - nothing was a bother when test drove 4 vans. We would certainly deal with them again. Bought VW T6.

14 kwietnia 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

We hope you are you delighted with your purchase and really appreciate your feedback.

Oceniono na 5 z 5

Excellent service

Great, hassle free experience with the vanmonster newcastle team. Faultless customer service with no pressure selling.

21 marca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Excellent feedback, thank you.

Oceniono na 5 z 5

I had a great experience at the…

I had a great experience at the Newcastle branch with Martin Hunter. He made the full process so easy for myself and I would 100% recommend this company to anyone and wil definitely be returning in the future if I need a new van.

15 marca 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thank you very much for your positive feedback.

Oceniono na 5 z 5

Terrific service on the purchase on our…

Terrific service on the purchase on our Mercedes Sprinter from Martin at Van Monster Newcastle. Would thoroughly recommend and will definitely use again on our next purchase.

Neil Fawcett
Stove and Fireplace Centre
Darlington

4 stycznia 2025
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thank you for your review, great job Martin!

Oceniono na 5 z 5

2nd van I have now purchased over the…

2nd van I have now purchased over the last 5/6 years.
Neil sorted the first one and what a great van it was lasted the whole time no faults apart from standard break pads etc from wear and tear.

Martin has sold me my latest van and must say he was absolutely spot on,made the call got the ball rolling within 2/3 days I drove new van away!

Great service as usual see you years down the line for the next one!
Very trust worthy company!

27 listopada 2024
Opinia niezależna
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Odpowiedź od Van Monster - Newcastle

Thank you for the repeat business.

Oceniono na 4 z 5

Very good service

Staff were very informative and gave clear guidance in regard the outmatches of a vehicle from them or having one sent from another branch.
The whole process was very professional and without feeling pressured into making a decision.

20 listopada 2024
Opinia niezależna
Logo Van Monster - Newcastle

Odpowiedź od Van Monster - Newcastle

Thank you for the review.

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