Van Monster - Glasgow Recenzje 

161
Wynik TrustScore: 4.5 na 5

4,7

2229 London Road, G32 8XL Glasgow, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... Zobacz więcej

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Oceniono na 5 z 5

From the first call Brian made us feel at ease. Extremely helpful giving us the opportunity to look at all vans without pressure. Brian explained everything extremely well and in terms we could f... Zobacz więcej

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Oceniono na 5 z 5

Stephen at Van Monster was really helpful is locating exactly the van we needed for our business. Once he found it, he organised for it to be brought round for us to check, then sorted out all the pa... Zobacz więcej

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Oceniono na 5 z 5

Fabulous experience at van monster from start to finish. From the warm welcome from Fred when phoning to enquire about the car through to handing over the keys when the sale was made. All questio... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sprzedawca używanych samochodów ciężarowych
  2. Dealer pojazdów mechanicznych

Napisane przez firmę

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Napisane przez firmę

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Dane kontaktowe

  • 2229 London Road, G32 8XL, Glasgow, Zjednoczone Królestwo

  • 0141 896 3617

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

161 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(161)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 243

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Our experience with Van Monster was

Our experience with Van Monster was, for the most part, very good. I would not fault your sales executive, Brian Findlay in any way at all. He was very pleasant, and helpful, with a good sense of humour. However, Van Monster gets a 4 instead of a 5, because we were disappointed to hear that the company sells their cars very close to the wind, in terms of legality of tyre tread. I paid over £13,000 for the car, and I therefore would not have expected to shell even more out for it in the near future. However, in order to sweeten the situation somewhat, Brian arranged to have £100 taken off the price. Not the perfect result I wanted, but a bit of a help. Replacing the two nearly illegal tyres would have completely solved the problem, and Van Monster would then have got a 5 out of 5. Hey ho.

15 lipca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review. Glad to hear we gave £100 as a good will gesture. All our vehicles are used so it would be rare for any to have maximum tyre tread. However they are safety inspected and will all meet and exceed any legal requirements.

Oceniono na 5 z 5

Buying a Second Hand Car at Van Monster Glasgow

Fantastic experience buying a second hand car with the support of the staff at Van Monster Glasgow. Professional, efficient and honest throughout and a good deal on the car too! Particular thanks to Fred who was a pleasure to deal with. Would highly recommend.

16 sierpnia 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review and recommendation.

Oceniono na 5 z 5

Vehicle purchase

Having just purchased a vehicle from Vanmonster. From the beginning until the final purchase, I can only described the experience as simple and straight, all done to the staff and their professionalism. Vanmonster, Fred Brogan was exemplary from beginning until the end. An asset to the company.

Many thanks to Vanmonster, more importantly Fred. ⭐️⭐️⭐️⭐️⭐️

17 sierpnia 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Great review. Thank you.

Oceniono na 5 z 5

Stephen

Stephen, was very helpful and informative when purchasing our van. The process was quick and efficient, would highly recommend.

16 sierpnia 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review and recommendation.

Oceniono na 5 z 5

Very good

1 - the vehicles are nicely serviced, the offer is broad, prices reasonable and the whole process of choosing and buying a business vehicle here is clear, smooth and pleasant.

2 - above that staff at this particular Glasgow branch made whole experience exceptional, thanks again!

27 lipca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Great feedback. Thank you.

Oceniono na 5 z 5

Very straight forward

The whole process of buying our car was made very straight forward and the price was competitive. The sales person we dealt with (Brian) was also very friendly and helpful.

5 sierpnia 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review.

Oceniono na 5 z 5

Completely satisfactory experience

Fred was completely up front regarding all aspects of the vehicle and it's history and everything was done as agreed. Would definitely recommend this seller.

1 sierpnia 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thanks for the recommendation.

Oceniono na 4 z 5

Faultless experience

Faultless experience, didn’t give 5star as had to travel to Glasgow to view then collect car. They had my address so could have been delivered to my local Van Monster just 5 miles from my home.
Staff were great, well organised and kept me updated with points I raised. Straightforward and effortless experience.

29 lipca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review. The Vanmonster site near to your address closed in October last year. Sorry but we have no Vanmonster staff working on that site.

Oceniono na 5 z 5

2nd can bought from here

The guys in this branch made me feel so welcome again and went out and beyond to do anything would definitely recommend them to anyone wanting to buy a van

15 lipca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the repeat business.

Oceniono na 5 z 5

Great customer service and great value…

Great customer service and great value car. No hard sell or waffle. Really efficient service when collecting the car too. Would buy from them again and would recommend. Great service from Brian.

10 lipca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thanks for the recommendation.

Oceniono na 5 z 5

I had an excellent experience with this…

I had an excellent experience with this company. Brian Findlay was always very friendly and quick to respond via email or telephone and was professional and clear whenever I asked questions. As a lady who doesn't know much about cars Brian made me feel very comfortable from start to finish and he made the whole process of purchasing a car stress free. I would certainly recommend this company to others

10 lipca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review and recommendation.

Oceniono na 5 z 5

Fred and the team in Glasgow have been…

Fred and the team in Glasgow have been selling previously used vans to our company for many years. We are small to medium business. Its crisp and chocolate we are selling, so to purchase new vans is expensive. These guys under rate how important they are to small businesses like ours. Great service.

1 lipca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Great review. Thank you.

Oceniono na 4 z 5

Good Experience again

Stephen was really helpful throughout the purchase process. Many Thanks

21 czerwca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review.

Oceniono na 5 z 5

Fred at vanmonster was great from start…

Fred at vanmonster was great from start to finish. His support, customer service and after care has been second to none. I also like the fact vanmonster offer plenty of support after you buy the car too.

I would definitely recommend friends and family to vanmonster.

21 czerwca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the recommendation.

Oceniono na 5 z 5

Van purchase.

Fred and his team were excellent. Communication was excellent.
Priceses for part exchange were very competitive.
Would be happy to use again.

24 czerwca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the review.

Oceniono na 5 z 5

I have dealt with Brian at the Glasgow…

I have dealt with Brian at the Glasgow branch before and found him to be honest and straight forward, so when it came to buying another van there was only one place i was going. Thanks again regards Donald.

15 czerwca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the repeat business.

Oceniono na 5 z 5

Great Service

Great Service. Brian was very knowledgeable to easily contacted anytime i had a query. I was kept updated throughout my purchase and i would highly recommend this company. I will definitely return in future!

12 czerwca 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for the recommendation. Look forward to seeing you again soon.

Oceniono na 1 z 5

Terrible customer service, AVOID THIS COMPANY

Despite phoning twice and being assured the car we wanted to view would be available we were not allowed to test drive it when we went to Glasgow, as it was hemmed in by other vehicles. When we did return to buy the car, it initially drove well but by the time we got home (about an hour later) it was making a loud rattling noise. It took numerous phone calls and three weeks to obtain a refund. So much for their "no quibble money back if you are not happy in the first 2 weeks"

20 kwietnia 2024
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Ms D’Arcy, we are sorry to hear that this was your experience. We value our customers above all else. Your request to reject the vehicle was received on 24th April at which time you were advised that the refund would be processed on receipt of the V5C document. Your refund was processed on 8th May 2024 following receipt of the V5C document via post on 7th May 2024. Once again we apologise that you were not satisfied with your purchase.

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