Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Zobacz więcej
Reakcja na opinię
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Zobacz więcej
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Zobacz więcej
Reakcja na opinię
3,0
Średnia
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Worse customer service ever !!
Worse customer service ever !!! I have called more than 6 times since my card never worked and they told me may car was on the way and never was delivered. The representatives always told me some different issue
26 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Rocio!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
I purchased a $100 Visa Vanilla gift…
I purchased a $100 Visa Vanilla gift card from Walgreens The card has some error and doesn't work. I contacted Visa Vanilla one month ago for support. I've sent them all documents requested and they keep asking for the same documents to be sent again with each correspondence. It takes them around 7 days to reply to each email and the card has yet to be replaced. This must be a game they play to simply steal millions of dollars from consumers. I see a class action lawsuit happening here !!! ZERO STARS !!!
1 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Michael!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, please put your case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
This is THE WORST gift card/gift card company
This is THE WORST gift card you can possibly receive or buy I literally can not use it any where online which contradicts the statement on the website that say you can use it anywhere online as long as the accept visa
24 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Thai!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Odpowiedź od Vanilla Gift
We are so glad you found our website fast and easy. We appreciate your wonderful feedback!
Vanilla Gift
Odpowiedź od Vanilla Gift
We're glad to hear that you were able to easily send a birthday eGift card. We appreciate your positive feedback!
Vanilla Gift
Avoid Vanilla Gift Cards – Terrible Customer Service
I would give this company zero stars if I could. A $100 Vanilla Gift Card was purchased as a wedding gift for us in April, and the card has never worked. We have never been able to use it, leaving us out $100.
It is now July, and after countless phone calls and emails to customer service, we still have no resolution. Every interaction has been frustrating. We are repeatedly told someone will follow up, but nothing ever happens. Customer service has been completely unhelpful and has done nothing to fix the problem.
At this point, the entire experience feels like a scam. A gift that was meant to celebrate our wedding has turned into months of wasted time, stress, and frustration. I would strongly recommend avoiding Vanilla Gift Cards and choosing a company that actually stands behind its products and provides real customer support.
23 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: Thank you for providing your information. Please reply to the email from 5/25/2026 requesting additional information for your case. If you still need support, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
I bought a gift card from Dollartree…
I bought a gift card from Dollartree and lost the card same day...and had receipt. Went back to Dollartree and they said I had to call the company on bck of card which was Vanillagift. I did, and someone named Veronica with a thick accent answered the phone, I asked for a US representative or manager because she didn't understand what I was saying. She said they didn't have one. Soooooo I guess even tho that was a Visa giftcard, they will not honor it. So I am totally done with ever getting a gift card from this place or Dollartree.
23 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Very easy to order.
23 lipca 2026
Odpowiedź od Vanilla Gift
We're happy to hear that placing an order was a simple process for you. We appreciate your feedback.
Vanilla Gift
Safe and secure purchasing process.
22 lipca 2026
Odpowiedź od Vanilla Gift
We're so glad to hear you found our purchasing process safe and secure. Thank you for your positive feedback!
Vanilla Gift
Ease of use and how fast the gift gets…
Ease of use and how fast the gift gets to recipient.
21 lipca 2026
Odpowiedź od Vanilla Gift
Thank you for your positive feedback! We hope to see you again soon.
Vanilla Gift
DO NOT BUY A VANILLA GIFT CARD
I purchased a $100 Vanilla Gift Visa card so I would not have to use my debit card for online purchases. I have NOT been able to use this card because all purchases have required that I enter a ZIP CODE. These gift cards are anonymous and are not linked to your home address; therefore, you cannot enter a ZIP code. I called the customer service number on the card twice about this issue, and they kept repeatedly asking if I gave the merchant my home address. You are unable to give your home address to an online merchant, gas station, or at the grocery store. I asked nicely for Vanilla Card to inactivate the card and send me a check. Instead, this inept person repeated over and over whether I gave the merchant my home address. VANILLA GIFT CARD IS STEALING CONSUMER'S MONEY BECAUSE I HAVEN'T FOUND A MERCHANT WHERE I CAN MAKE A PURCHASE WITH THIS VISA CARD. DO NOT BUY VANILLA GIFT CARDS!!!
20 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Thank you for your review. If prompted to enter a zip code when using your Visa Gift Card, you can use your own zip code. Some merchants may not accept gift cards online because they are anonymous cards and there is no name or address associated with the card.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
I have used this site for years and…
I have used this site for years and it's always fast and easy to order and receive.
20 lipca 2026
Odpowiedź od Vanilla Gift
We're so happy to hear about your consistently positive experiences with our website! We appreciate your loyalty and kind words.
Vanilla Gift
Simple and easy process
19 lipca 2026
Odpowiedź od Vanilla Gift
We're happy to hear that you found our website simple and easy. We appreciate your positive feedback!
Vanilla Gift
Sent a Birthday email to granddaughter of
I have sent Vanilla gift cards before and recipients are always very appreciative.
18 lipca 2026
Odpowiedź od Vanilla Gift
We're so happy to hear that our gift cards are always a hit with your recipients! We appreciate you sharing your positive experience.
Vanilla Gift
Great and easy way to send a gift card…
Great and easy way to send a gift card to someone. Highly recommend Vanilla Gift.
18 lipca 2026
Odpowiedź od Vanilla Gift
We're so happy to hear that sending a gift card was a great and easy experience for you! We appreciate your recommendation.
Vanilla Gift
I want to redeem the vanilla gift card…
I want to redeem the vanilla gift card to naira
18 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Thank you for your review. Vanilla Gift Cards cannot be converted to Naira. If you have questions about using your card or need assistance, please contact our customer care team through the information found on the back of your card.
Vanilla Gift
This is a joke
This is a joke. The company is just looking to keep your money. I will never use them again. I bought it as a gift. Then it would not work for online retailers. I ended up giving my son the money. I thaught i was doing a good thing but just give cash instead
17 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Odpowiedź od Vanilla Gift
We are so glad to hear that you found our site easy to navigate. We appreciate your positive feedback!
Vanilla Gift
Odpowiedź od Vanilla Gift
We are so happy to hear that you found what you were looking for. We appreciate your positive feedback!
Vanilla Gift
Can't check balance so can't use full value
You can't actually check the balance on the card, so you can't use it. whenever I try to check the balance I go through the steps and then get a message that there is an issue with the site at this time. I also get notifications from Norton stating that they blocked a malicious site when I click on the link to check my balance. So either VanillaGift is collecting data they shouldn't be or they have ads on their site that do.
Unable to locate the followup email. I can't possibly be the only one whose had this issue.
15 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Doświadczenie Trustpilot
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