Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Zobacz więcej
Reakcja na opinię
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Zobacz więcej
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Zobacz więcej
Reakcja na opinię
3,0
Średnia
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This experience was great because it…
This experience was great because it was easy to complete the order. The only problem however was I had to call my bank to authenticate this purchase. In doing so, I had to dump the first purchase and re-do. I lost my option to use the 100% off payment fee $3.95. :( Even tho the field had cleared and I reinstalled the code, it did not take.
5 sierpnia 2026
Odpowiedź od Vanilla Gift
Thank you for your review. We are sorry to hear about your payment experience and have sent you an email regarding your order.
Vanilla Gift
Odpowiedź od Vanilla Gift
Thank you for your delightful review!
Vanilla Gift
Very easy to order
4 sierpnia 2026
Odpowiedź od Vanilla Gift
We're so glad it was easy to order! Thank you for your delightful review.
Vanilla Gift
oRDER PROCESS IS VERY SIMPLE AND DIRECT!
4 sierpnia 2026
Odpowiedź od Vanilla Gift
We're happy to hear that our order process was simple and direct for you! We appreciate your positive feedback.
Vanilla Gift
Vanilla is a great way to send gift…
Vanilla is a great way to send gift cards. Quick, easy and safe.
3 sierpnia 2026
Odpowiedź od Vanilla Gift
We're happy to hear that sending gift cards with us has been a quick, easy, and safe experience for you. We appreciate your positive feedback!
Vanilla Gift
It was a smooth experience.
3 sierpnia 2026
Odpowiedź od Vanilla Gift
We're so glad you had a smooth experience! Thank you for your delightful review.
Vanilla Gift
Odpowiedź od Vanilla Gift
We apologize for the frustrating experience you encountered while trying to purchase gift cards. If you encounter this issue again, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
The $159 balance on my VanillaGift card…
The $159 balance on my VanillaGift card can never be used. Customer service has reviewed my case and closed the inquiry. Where is the refund?
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Jim!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, please put your case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
this company is a total scam
this company is a total scam. my son was given a card as a prize and they are claiming there is no money on the card "due to an activation issue".
31 lipca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Ordering e-gift card and making payment…
Ordering e-gift card and making payment was very easy and convenient.
31 lipca 2026
Odpowiedź od Vanilla Gift
We're happy to hear that our eGift card ordering and payment process was easy and convenient for you. We appreciate your positive feedback!
Vanilla Gift
Horrible and crooked company
Horrible and crooked company , consumers pleasee stay away from their products. I purchased a gift card and need to call them for assistance. Their agent made me provide them all the card details(including expiration and cvc), and then i was frauded every penny off of my card a few days later, which the transaction said it happened in another country. After weeks of trying to call in and dispute the chrage, and 3xplain to them only their agent had access to the information, they saod it wasnt their problem, wouldnt go into more details.and refused any help. They either scam people within their company or just have zero care for their comsumers. Ill be taking it to the media and public to ensure they get a hit since they dont care about comsumers money or complaints. DONT BUY THEIR PRODUCTS!
24 czerwca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Brandon!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need to report unauthorized use of your card, login to Balance.VanillaGift.com with your card credentials and select "Report a Problem" or "Don't Recognize a Transaction" on the Manage Card page.
If you have already done so and need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: Thank you for providing your information. We have sent you an email regarding your case. If you need further assistance, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Easy Peasy Lemmon Squeezy
30 lipca 2026
Odpowiedź od Vanilla Gift
We're so glad you found our website easy! Thank you for your delightful review.
Vanilla Gift
I was late getting a gift and this was…
I was late getting a gift and this was super easy, fun, fast....thank you so much.
30 lipca 2026
Odpowiedź od Vanilla Gift
We're so glad we could help you find a perfect gift quickly! We appreciate your kind words.
Vanilla Gift
Customer friendly website
Bright, colorful website; easy to navigate; plenty of choices; ability to customize message on card; love the promo code to save on fees.
30 lipca 2026
Odpowiedź od Vanilla Gift
We are so glad you found our website bright, colorful, and easy to navigate! We appreciate your kind words about our choices and customization options. We are also happy the promo code was helpful. Thank you for your delightful review!
Vanilla Gift
Odpowiedź od Vanilla Gift
We're so happy to hear you found our website easy to use and great for gifts! We hope to see you again soon!
Vanilla Gift
Lost the majority to fraud and no refund
I have$100 used $30 then tried ordering somthing from amazon it was denied checked the account someone from amazon used it for there facebook games drained the entire card and they will not refund. Even after i asked for review of the denied claim they still refused any action or refund if i could give them a negitive reveiw i would
****** DO NOT USE THIS COMPANY***
9 czerwca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Adam!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need to report unauthorized use of your card, login to Balance.VanillaGift.com with your card credentials and select "Report a Problem" or "Don't Recognize a Transaction" on the Manage Card page.
If you have already done so and need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: Thank you for providing your information. We have reviewed your case and see it was resolved on 7/29/2026. A replacement card is on its way.
Vanilla Gift
Odpowiedź od Vanilla Gift
We're happy to hear that you had a great experience using VanillaGift.com! Thank you for your delightful review.
Vanilla Gift
Odpowiedź od Vanilla Gift
We're so happy to hear you find our site user-friendly. Thank you for your kind words!
Vanilla Gift
Odpowiedź od Vanilla Gift
Thank you for taking the time to leave a review. If you need support, please call us or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.