Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Zobacz więcej
Reakcja na opinię
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Zobacz więcej
Reakcja na opinię
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Zobacz więcej
3,0
Średnia
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I tried to send a Macy's card ---took…
I tried to send a Macy's card ---took forever --this one went immediately
28 września 2026
Odpowiedź od Vanilla Gift
We're so glad to hear that your experience with us was fast! Thank you for the delightful review.
Vanilla Gift
Easy breezy
27 września 2026
Odpowiedź od Vanilla Gift
Thank you for your delightful review!
Vanilla Gift
It was quick and easy
27 września 2026
Odpowiedź od Vanilla Gift
We are so happy to hear placing an order was quick and easy. Thank you for your kind review!
Vanilla Gift
Fast and easy!
25 września 2026
Odpowiedź od Vanilla Gift
We're delighted to hear that your purchase was fast and easy. Thank you for taking the time to leave a review!
Vanilla Gift
If I could give them 0 stars…
If I could give them 0 stars, I would. I received a digital gift card as a gift from a company I was doing business with. I tried to place an order with the card then, and it was automatically blocked and put on hold. I’ve tried contacting Vanilla for well over a year with no luck.
I was able to speak with a rep today who made me know I need to get a purchase receipt from the sender to get a refund. Ridiculous since I no longer work with the company and have no communication with this business who had sent it to me. I have all the details on the card that I provided to them.
So to basically tell me nothing can me done and this is gone down the drain, screams SCAM to me. I don’t recommend.
25 września 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help through this channel. We look forward to your reply.
UPDATE: After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards) with the email address you received the eGift Card to.
Vanilla Gift
Indicate the Recipient's Name on the Receipt!
It would be so helpful -- if the emailed receipt that I receive, for a giftcard purchase, would stipulate WHO it went to -- instead of just the amount of the card!
I send giftcards periodically to my family -- & when I go back & check the receipt -- I have to GUESS who it went to, esp. if they cant find it in their email! PLEASE, PLEASE start including the recipient's name on the sender's receipt! This would be so helpful!
Thank you!
24 września 2026
Odpowiedź od Vanilla Gift
Thank you for your review! We're sorry to hear you had difficulty finding the recipient information. The email address used to send the eGift card is included in the "Your Order Is On Its Way" confirmation email sent after purchase.
If you need additional assistance, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Easy process!!
24 września 2026
Odpowiedź od Vanilla Gift
We're delighted to hear that your purchase was easy. Thank you for taking the time to leave a review!
Vanilla Gift
Quick and easy!
23 września 2026
Odpowiedź od Vanilla Gift
We are so happy to hear placing an order was quick and easy. Thank you for your kind review!
Vanilla Gift
Always reliable when sending out cards
Always reliable when sending out cards. There was a time when my niece's husband never received his gift card, but they sent out another card the next day. Great service!
22 września 2026
Odpowiedź od Vanilla Gift
We're so happy to hear that our service has been reliable for you! We're glad we could promptly resolve the issue with your niece's husband's gift card. Thank you for your kind words.
Vanilla Gift
Odpowiedź od Vanilla Gift
Thank you for your delightful review!
Vanilla Gift
Easy to use and share with recipient
20 września 2026
Odpowiedź od Vanilla Gift
We're so glad to hear you found our website easy to use! Thank you for your wonderful feedback.
Vanilla Gift
Odpowiedź od Vanilla Gift
We're delighted to hear that your purchase was easy and that you appreciated our bonus promotion. Thank you for taking the time to leave a review!
Vanilla Gift
2 THUMBS DOWN FOR THIS SITE!!
I actually rate my experience with Vanillagift.com at a zero. Apparently, their site doesn’t recognize Hawai’i as a state. Last I knew, Hawai’i was the 50th state of the United States. Not true with Vanillagift.com because Hawai’i is not even on their list of states when going through the checkout process. You get 2 thumbs down Vanillagift.com! 👎🏼👎🏼
19 września 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
We are sorry to hear about your experience and understand your frustration. Unfortunately, we do not accept payment methods with addresses from the state of Hawaii for gift cards.
Vanilla Gift
Never received received the cards I ordered
Haven't received the cards I ordered over two weeks ago so I called customer service and after an ordeal to get a person on the line Iwas told I can't cancel the order because it has been completed and I need to wait another 7-10 days before they will put a hold on the cards and and consider them"lost. " The was for gift cards that I could have walked into CVS and get in 5 minutes. Should have done that in the first place, but when I do it will not be a Vanilla Gift Card. Horrible customer service
19 września 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help through this channel. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Absolutely do not recommend to buy it
Absolutely do not recommend to buy it. This is a scam. You can't activate it. My friend gave it to me as a gift and money didn't get loaded that a scam.
18 września 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help through this channel. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Good evening sir/ma
Good evening sir/ma
Please I am here to report a complain concerning my vanilla gift card, I have been trying to load it since month not but it always says I should contact my supplier. Please kindly help
10 czerwca 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
We are sorry to hear about the trouble you're experiencing with your card. For assistance, please contact the number located on your card. Our customer service call center is available 24/7.
Vanilla Gift
Delivery not immediate
Easy to purchase. Unfortunately, delivery for an e-card was not immediate as expected. I have no idea when I will receive my e-card. I would have been better off going to CVS or Walgreen.
18 września 2026
Odpowiedź od Vanilla Gift
Hi John! Thank you for your review. Most approved eGift card orders are delivered within 5 minutes but can take up to 24 hours. We are happy to see you received your eGift Card and were able to use it. Have a great weekend!
Vanilla Gift
Vanilla Gift customer service confirmed…
Vanilla Gift customer service confirmed to me through Facebook that my card has a $250 balance and that the card/funds are currently on hold. However, after confirming this information, they stopped responding to me
I have been following up repeatedly for several days through Facebook and Instagram, but I still have no explanation for why my card is on hold or what I need to do to have the hold removed. I have tried every available support option I can access, but I still cannot use the $250 that Vanilla has already confirmed is on the card.
Vanilla, I am asking you to please review this case and contact me with a clear explanation and a resolution. I have screenshots of the previous conversation where your support team confirmed the balance and the hold. I simply want access to the funds that are already on my card
18 września 2026
Opinia niezależna
Easy to navigate
17 września 2026
Odpowiedź od Vanilla Gift
Thank you for your delightful review!
Vanilla Gift
Odpowiedź od Vanilla Gift
We are so glad you found our website simple and efficient! We appreciate your kind words.
Vanilla Gift
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.