Great company. Used many times in the past. My holiday was impacted by the conflict, I accepted the credit note so we was able to book alternative holiday a few weeks later rather than waiting for a r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Still waiting for a refund 13 weeks after our holiday was cancelled enough is enough we’re now taking legal action don’t use this company Hays travel gave refunds instantly I’ll be using them in fu... Zobacz więcej
Recommended by a friend a couple of years ago and have made several bookings. Spoken to both Louis and Azeem and they’re always so helpful. Will definitely be booking again soon
Booking was easy but wait till something goes wrong ! Couldn’t travel to UAE due foreign office advice so looked at cancelling 5.5k worth of hotel. They said booking was none refundable so I contacte... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Value Added Travel is a leading UK tour operator, offering tailor made holidays to destinations around the world. Visit us @ www.ValueAddedTravel.com
Dane kontaktowe
Southbridge House, Southbridge Place, CR0 4HA, Croydon, Zjednoczone Królestwo
- customerservice@valueaddedtravel.com
- valueaddedtravel.com
3,0
Średnia
65 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Saw this agent recommended on Trip…
Saw this agent recommended on Trip Advisor, a little hesitant to use as i had never heard of them.
put an email through to them and got a response with the holiday price the following day, had to phone them as i couldn't book until a day or so later, the same price was confirmed and i booked.
all the paperwork came through in the next couple of days and the holiday was great, i did book using a Credit card for peace of mind!
for my next hol i will defo give these guys a chance to price.
14 marca 2020
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Good product knowledge
Good product knowledge. Arranged a lovely honeymoon for me and my husband and they always have loads of great exclusives!
16 stycznia 2020
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Valueadded Travel was recommended to me …
Valueadded Travel was recommended to me by a friend so I was expecting a good level of customer service but was sadly very disappointed. I phoned and spoke to an agent who decided that a more senior representative would give me a call back to discuss my holiday requirements. After two days and no call, I phoned back and was told by a different advisor that he would look into why I hadn't been called back but assured me that someone was working into my file. After another two days and no response from the company, I phoned again and requested to speak to someone in higher authority and finally had my holiday requirements discussed in detail. I gave a wide brief and explained that we were flexible on location to an extent but were confined to certain dates. I gave an example of a possible Thailand/Bangkok multi centre holiday but were looking for good recommendations. After another two days, I received an email from the agent with an apology for not getting back and excused it by saying that he was so busy. The holiday itinerary was very bland and poorly thought out and there was no explanation as to why this package was being recommended. I didn't even bother to respond as I didn't think it was worth the effort. Instead I phone another travel agent (Hayes and Jarvis) who were exceptionally helpful and knowledgeable and gave all sorts of excellent advice and travel recommendations. I booked with them during that same phone call.
16 lipca 2017
Opinia niezależna
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