Great company. Used many times in the past. My holiday was impacted by the conflict, I accepted the credit note so we was able to book alternative holiday a few weeks later rather than waiting for a r... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Still waiting for a refund 13 weeks after our holiday was cancelled enough is enough we’re now taking legal action don’t use this company Hays travel gave refunds instantly I’ll be using them in fu... Zobacz więcej
Recommended by a friend a couple of years ago and have made several bookings. Spoken to both Louis and Azeem and they’re always so helpful. Will definitely be booking again soon
Booking was easy but wait till something goes wrong ! Couldn’t travel to UAE due foreign office advice so looked at cancelling 5.5k worth of hotel. They said booking was none refundable so I contacte... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Value Added Travel is a leading UK tour operator, offering tailor made holidays to destinations around the world. Visit us @ www.ValueAddedTravel.com
Dane kontaktowe
Southbridge House, Southbridge Place, CR0 4HA, Croydon, Zjednoczone Królestwo
- customerservice@valueaddedtravel.com
- valueaddedtravel.com
3,0
Średnia
65 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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I would honestly have given zero if I…yes it’s been rebooked because you refused to give us a refund not being able to travel because of covid, good companies gave refunds
I would honestly have given zero if I could apply it!
I booked a trip to the Maldives through Luxury holidays which are part of value added travel, same company. Our trip was postponed due to covid and we could only have a credit not a refund which was fine. I then tried to rebook, the guy was in a rush and said I would have confirmation by the Monday, this never came, in fact I waited 10 days and still had no confirmation after several calls then when I said I wanted to cancel I was told it was booked and if I wanted to cancel then I would be liable for the whole holiday. I told them I was entitled to my money back as no such holiday was ever confirmed in writing and then immediately I was sent confirmation! After several more calls to which you just get someone that is taking messages I asked to speak to a manager. The manager Imran was arrogant, rude and completely unhelpful.
My advice if you are looking to use a company for a luxury holiday to the Maldives or somewhere exotic would be to use a more professional company with empathy, absolutely appalling customer service from these!
22 września 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Keith,
Thank you for leaving a review and sorry to hear that your experience booking with us was not satisfactory. Having checked our records, we can see that your consultant Sol did get in contact with you and we have managed to rebook you for a holiday going in May this year. We hope that this matter has now been resolved and we look forward to any future booking that you make with us.
Kind regards,
Customer Services
Fantastic service and price
Fantastic service from start to finish from Louis at Value Added travel. First time to Dubai and he helped find us a unique deal that couldn`t be found anywhere else. Booking and receiving documents very easy and hassle free. After talking to other guests at the hotel, we quickly realised we had had a fabulous deal. Won`t hesitate to book with them again.
7 sierpnia 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Great Deals and Good Customer Service
Booked again with Value Added Travel recently and got a great deal for Dubai which I could not find elsewhere, the consultant was knowledgeable and helpful. The booking process did take a few days but I am satisfied with the overall experience.
25 lipca 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
We recently used value added travel for a trip to Dubai
We recently used value added travel for a holiday to Dubai and they were fantastic in sorting everything for us. We were a large group and the hotel and flights the complete package was such a great price. Thank you and I will be using them again for the next holiday.
19 kwietnia 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Fantastic Service
My Wife and I decided to change a Holiday both the Airline and the Hotel and Andi and Andreea changed everything as we requested without fuss and very quicky and they are both fantastic ambassadors for Value Added Travel.
22 marca 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Shocking customer service
Refused a refund during Covid, tried to inflate prices massively when using a voucher as a result of Covid, eventually rebooked.. email queries about our booking went unanswered until we confirmed they've messed up our holiday we've longed for - for 2 years. 5 weeks before we go and we've no idea if we have a holday to go on.
2 marca 2022
Opinia niezależna
Had an excellent experience
Had an excellent experience with the service at Value Added Travel, would definitely recommend their website to friends and family.
4 lutego 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Phoned today for a quote…most un…
Phoned today for a quote…most un professional 10 or 15 mins I have experienced while trying to book ever !
I know people are working from home because of covid and this was the case today. I could not hear what the travel agent was saying at times because his children were louder than him..it was so off putting!..he couldn’t concentrate on the job either or just wasn’t good at what he was doing..not sure..he was then saying his system wasn’t working right and it just ended up a mess..I ended up cutting the phone call short.
Sorry but Value Added Travel need to make sure their staff are still delivering a professional service (even when working from home) and that didn’t happen today…..Just lost a potentional customer …
29 stycznia 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Jardine,
Thank you for leaving a review and our sincerest apologies to hear that you did not find our service to be up to our usual high-standards. We strive to ensure that each and every single one of our customers gets the best possible service. We can see that you have since been contacted by one of our managers and a quote has been provided accordingly. We look forward to any future booking that you make with us and we will ensure that the utmost care is taken in customer service as usual.
Kind regards,
Customer Services
Had a text to see holidays
Had a text to see holidays, went via the link and filled in all the information they asked for. I’ve now been waiting over 4 months and if you text them bad you don’t get a reply!🤬
25 stycznia 2022
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Richard,
Thank you for leaving a review and sorry to hear that you were not satisfied with our service. Having checked our records, we can see that you were provided with a quote for your request within 48 hours of receiving your quote request. In future, we suggest that all clients provide a valid email address and/or check their spam/junk folder for quotes. We also suggest that you contact your consultant as soon as possible so they can resend the quote in the event that you have not received it. We trust that this matter has been resolved and we look forward to all future bookings with us.
Kind regards,
Customer Services
This company is brilliant at booking…
This company is brilliant at booking holidays however when you have to cancel due to country being red because of covid they took 6 months to refund!!! Disgusting!! I will probably never book with them again, terrible customer service experience!!
26 września 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Nicky,
Thank you for leaving a review. Having checked our records, we can see that you were provided a full refund a few days this review was posted. The reason why refunds took so long was due to the Covid situation at the time. All of our suppliers took up to a year to refund us and as per clause 26 in our Terms and Conditions:
'26. Your Arrangement With Us
By proceeding with your booking, you are accepting that the terms of this Agreement and conditions of any contract made with any suppliers (e.g. hotels) apply to your booking and your travel arrangements.'
This means that we were only able to refund you once we received a refund from our suppliers. We trust that this matter has been resolved and we look forward to any future bookings that you make with us. Thank you for using Value Added Travel.
Kind regards,
Customer Services
Brilliant service received
Brilliant service received, working directly with Sol.
Cant fault them in a very difficult time, always there to talk to and assist with ensuring the stressful time surrounding holidays is easy to deal with.
28 lipca 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Completely disgusted watch out if you…
Complete disgusted watch out if you have a credit note.
Chose to take a credit for note for the deposit (wouldn't refund to bank/original payment option) as we didn't feel comfortable travelling abroad this year and at the time it was on the red list.
Constantly tried to rebook for May next year but told need to wait for flights to be release in late June/July, yet a friend who inquired in May to travel with us for exactly same dates/party size next year was given a quote.
After numerous emails I eventually got a quote middle July £3k more than my friend was quoted in May.
😡😡😡
24 lipca 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Amanda,
Thank you for leaving a review. Each company has it's own separate policy and we can confirm that flight timings and prices normally only get released a year in advance, hence why you were told to wait at the time until they were released. Having checked our records, we found that we managed to rebook you for a holiday last May for a reasonable price. Any increases were due to our suppliers increasing their prices in the post-Covid period. We hope that this matter has now been resolved.
Kind regards,
Customer Services
Great Customer Service
Really lovely booking experience and great customer service throughout - a really tailor made holiday.
31 maja 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Professional Company
Very professional service and great prices! I have a holiday currently booked and they are so professional. When I wanted to change my dates, they were extremely helpful.
24 maja 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
booked DoubleTree Marjan Island for…
booked DoubleTree Marjan Island for next March, really helpful friendly service, would defiantly recommend
24 maja 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Very helpful & knowledgeable staff
I have used Value Added Travel several times in the past few years and had nothing but excellent service from their agents who are very knowledgeable and helpful.
With Covid restrictions easing I have recently made tentative enquiries regarding next year's vacation and the information I've been given makes me feel confident that I can go ahead and book.
18 maja 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Received exceptional customer service…
Received exceptional customer service from Charles. He made booking a holiday within our budget so simple with minimal complications. Would highly recommend and book with him again.
17 maja 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Value Added is an understatement!
Great team, great service, will be using again. Can't recommend highly enough.
14 maja 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
I'd definitely recommend Value Added Travel
The team at Value Added Travel have been brilliant. They were friendly, helpful, made suggestions, and made the whole process easy. I'll definitely be using them again.
14 maja 2021
Opinia niezależna
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
Odpowiedź od Value Added Travel
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Value Added Travel/Luxury Holidays!
Kind regards,
Customer Services
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