Good buying experience, with two items swiftly dispatched to us. Both boxed and well protected. I've no experience of any after sales support, but what I've seen has been very good indeed.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We received the cases in good time and were kept informed of delivery timing throughout. As we needed to use them a few days later this was much appreciated. The cases were exactly what we needed and... Zobacz więcej
Fantastic experience on the whole and most importantly very very quick delivery. I had to return one bag (due to size, my fault) and got a different one the day after. Return went through fast and ver... Zobacz więcej
Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z walizkami
- również w kategorii:
- Sklep z walizkami i torbami
Napisane przez firmę
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Dane kontaktowe
Zjednoczone Królestwo
- 0207 126 8211
- info@valiseluggage.co.uk
- valiseluggage.co.uk
4,7
Doskonała
554 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not received this item yet
4 stycznia 2026
Great products and service.
The wedsite was great and the products are excellent. Even though I was informed the bags I ordered would arrive in 3-4 weeks, I had them delivered in 2 days.
When DPD didn't deliver both bags, a quick email resolved the issue and the second bag was with me in 2 days.
I would shop here again.
28 grudnia 2025
Odpowiedź od Valise Luggage
Thank you for taking the time to leave us such great feedback!
Really happy with my new case.
Really happy with my new case and its delivery time.
It's a very sturdy but lightweight duffle case which I reckon will last a good length of time. Great features and lots of pockets.
2 stycznia 2026
Odpowiedź od Valise Luggage
Thank you for taking the time to leave us such great feedback!
Right product good price early delivery
2 stycznia 2026
Great deal arrived quickly no issues.
30 grudnia 2025
Ordered and delivered impeccably within…
Ordered and delivered impeccably within one day.
Product as expected at a very competitive price. Thank you
30 grudnia 2025
Odpowiedź od Valise Luggage
Thank you for taking the time to leave us such great feedback!
It was of a different colour than the…
It was of a different colour than the one I ordered .Moreover the packaging was damaged and seemed as if it was a returned suitcase.
28 grudnia 2025
Sent me the wrong size suitcase
Sent me the wrong size suitcase. Then sent the replacement to the wrong address. Didn't mind particularly as these things happen. However, I didn't appreciate the snooty email from Tom implying I was somehow liable for an additional delivery fee...why would you try and pick up a suitcase from an address different to the one you sent it to? Lost three mornings over the xmas/new year period waiting for delivery/pick ups. No apology for the inconvenience was forthcoming.
31 grudnia 2025
Opinia niezależna
Luggage accurately described
Luggage accurately described, delivered on time at an excellent price
28 grudnia 2025
The £200 suitcase was left on my…
The £200 suitcase was left on my doorstep despite there being no one in to accept it. I'm surprised that such an expensive item would simply be left without signed-off delivery.
28 listopada 2025
Need to up customer service game
It took 4 days for my backpack to arrive when i paid for next day delivery. Issue is i had to call up to chase just to be told only warehouse have in stock and first option i was given was a refund! They just couldnt be bothered to resolve issue. No names given.
4 grudnia 2025
Late delivery and inaccurate timescales
4 grudnia 2025
Very impressed with the service…
Very impressed with the service provided!
We ordered two samsonite suitcases and expressed the urgency with which we needed them delivered as we had to travel and we were contacted immediately to make sure we would get the suitcases on time. Dpd had mistakingly sent only one of the suitcases and when we informed Tom he contacted us within 10 minutes with a solution and the second one was delivered that same evening. Really grateful and impressed with the service, would definitely recommend and purchase from them again!
1 grudnia 2025
Odpowiedź od Valise Luggage
Thank you for taking the time to leave us such great feedback!
Misdelivered, with false report from DPD
Parcel wasn't delivered to us, DPD driver left a clearly false report to cover it up and there was no information on the emails about what to do about it. The next day, and after a lot of hassle, we registered it with DPD and Valise got them to investigate (DPD do nothing unless supplier is involved). Finally a local from a different road and postcode came round with it, saying it had been left out in the rain outside her house. I'm really grateful to have the parcel and that Valise chased it on a Saturday and rang to reassure me, but DPD's performance and some of the information about handling non-delivery could do with significant improvement.
5 grudnia 2025
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.