I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The clover bracelet clasps broke on the first wear for both silver and gold, also the gold diamond bracelet clasp is non functional so is not wearable and the gold bangle bracelet is so malfunctional... Zobacz więcej
Reakcja na opinię
Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Zobacz więcej
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So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Dane kontaktowe
Stany Zjednoczone
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
2,8
Średnia
97 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
I always check the clasp first
The clasp is the part I always check first because that's where cheap jewelry gives itself away. It's usually stiff or it feels like it's gonna snap. This one just goes click. Sorry. That's satisfying to me.
6 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Halle, thank you so much for your wonderful review!
We're delighted to hear that the clasp met your expectations and gave you confidence in the quality of your jewelry. We know the little details can make all the difference, so it's great to hear that satisfying "click" stood out to you.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Fast and easy to order i purchase for…
Fast and easy to order i purchase for me and my daughter but to small for me so my daughter received both set but that cool she have 1 gold and silver she love them both I will order again as a gift for a family member or friend
21 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Kelly, thank you so much for your wonderful review!
We're delighted to hear that you found the ordering process fast and easy, and that your daughter is enjoying both the gold and silver bracelet sets. While we're sorry the size wasn't the right fit for you, it's wonderful to know they found a happy home and that you're considering ordering again as gifts.
Thank you for choosing Valerie Mason. Your support and kind words truly mean a lot to our team. We look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
Honestly I ordered it half asleep at…
Honestly I ordered it half asleep at like eleven at night, forgot about it, and then it just showed up. And I opened it and thought oh wait, this was the good decision.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Marissa, thank you so much for your wonderful review!
We're delighted to hear that your surprise delivery turned out to be a great decision! Your story gave us a smile, and we're so happy that your order exceeded your expectations when it arrived.
Thank you for choosing Valerie Mason and for sharing your experience with us. Your support and kind words truly mean a lot to our team. We look forward to serving you again in the future and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Company is not honorable and does not honor their word or product quality
I submitted a complaint and was told to send a email to an another contact to make sure my issue from my previous concern was addressed and it still has been no contact. The reply from the company was bogus to make it look like they’re trying to help when even after reaching out via the other email per their request. There’s still no communication, reply or resolve . This is will be getting reported to the BBB and filing a legal suit. It’s ridiculous it even has to go this route
17 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Kchi, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience and that you feel your concerns have not been addressed despite your efforts to contact us. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your case and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Not a good color
Took a little longer to arrive than expected. They fit fine but wish I had got the silver color. I got the gold and it looks so fake. I’m embarrassed to wear them.
20 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Beth, thank you for taking the time to share your feedback.
I'm sorry to hear that the gold color of the jewelry didn't meet your expectations and that the delivery took longer than you anticipated. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Beware of Valerie Mason - Delayed, Delivered but Not Delivered
Received repeated messages about the shipment being delayed. Finally received a message stating that it was delivered. I order online constantly and seems like this is the only ever "confirmed" delivery that I did not actually receive. I would NOT advise shopping with this brand! Very shady. At least if you purchase thru the TikTok shop and you don't receive your costume jewelry, TikTok with give you a credit.
14 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Sheila, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with the delivery of your order. That isn't the experience we want our customers to have, and we understand how frustrating it is when a package is marked as delivered but cannot be located.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
So first thing
So first thing, no weird smell. That sounds so specific but if you've bought cheap jewelry you know exactly what I mean. That metallic chemical smell. Nothing. It just smells like nothing, which is what jewelry should smell like.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Joris, thank you so much for your wonderful review!
We're delighted to hear that your jewelry made such a positive first impression. It's great to know you noticed the details, including the absence of the metallic smell that can sometimes come with lower-quality jewelry. Feedback like yours reassures us that we're delivering the experience we strive for.
Thank you for choosing Valerie Mason and for sharing your thoughts. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I kept looking at my own hand
I put it on straight out of the box and then I just kept looking at my hand for like an hour. Doing dishes, looking at my hand. Making coffee, looking at my hand. That's a good sign I think.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Tori, thank you so much for your wonderful review!
We're delighted to hear that you loved your jewelry from the moment you put it on! It made us smile to read that you kept admiring it throughout your day—that's exactly the kind of experience we hope to create for our customers.
Thank you for choosing Valerie Mason and for sharing your lovely story. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Bangle bracelets will not open, do not buy from them customer service is of no use
I received a buy one get one free offer that consisted of 7 bracelets. 5 of the bracelets were bangle bracelets that do not open. I contacted customer service several times, and even sent them a video of a bracelet not opening. they won't take the bracelets back for a refund without me paying for shipping. I refuse to pay to return defective products. They also won't send replacements for the defective bracelets. DO NOT ORDER FROM THIS COMPANY
29 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Jane, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bangle bracelets and your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
It came in this little pouch inside the…
It came in this little pouch inside the box and honestly I've kept the pouch, which says a lot because I throw everything away. My friend came over and picked up the box and went wait is this real. That was before she'd even seen the jewelry.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Freddie, thank you so much for your wonderful review!
We're delighted to hear that both the jewelry and the presentation made such a great impression! It made us smile to know you decided to keep the pouch and that even the packaging caught your friend's attention before they saw the jewelry itself.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I bought one of their “higher end”…
I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losing two of them. After spending literally weeks going back and forth with customer service providing proof via photos and videos they declined to remedy the situation. Poor quality and poor customer service. Really awful experience. Highly DO NOT RECOMMEND
17 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Lisa, thank you for taking the time to share your feedback.
I'm sorry to hear about the quality issues you experienced with your bracelet stack and the frustration you encountered during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Poor Quality
I bought a few pieces thinking I could keep them on, not have to take them all while I shower go in the pool, unfortunately to my disappointment the necklace that I purchased has now turned black after two weeks of wearing it
1 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Stace, thank you for taking the time to share your feedback.
I'm sorry to hear that your necklace changed color after only two weeks of wear. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
The two nail bracelets were okay
The two nail bracelets were okay, the snake bracelets are too large and clover bracelets look cheap.
13 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Lisa, thank you for taking the time to share your feedback.
I'm sorry to hear that some of the bracelets didn't meet your expectations. While we're glad to know the nail bracelets were satisfactory, we understand your disappointment with the fit of the snake bracelets and the appearance of the clover bracelets. That isn't the experience we want our customers to have.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I said oh out loud when I opened it
I'm not gonna lie, I ordered this expecting to be a little bit disappointed. Like I'd budgeted for that emotionally. And then I opened it and I just went oh. Out loud. In my kitchen. By myself.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Cambria, thank you so much for your wonderful review!
We're delighted to hear that your first impression exceeded your expectations! Your story genuinely made us smile, and we love that opening your package turned into such a pleasant surprise. Moments like that are exactly what we hope every customer experiences.
Thank you for choosing Valerie Mason and for sharing your experience with us. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
So this is the part where usually you…
So this is the part where usually you can tell. Like you take it out of the packaging and there's that slightly cheap shine, you know the one, kind of yellow, kind of plasticky. This is not that. It's warm. It sits on your skin properly.
1 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Sloane, thank you so much for your wonderful review!
We're delighted to hear that the look and finish of your jewelry exceeded your expectations. It means so much to know you appreciated the natural, warm appearance and how beautifully it sits when worn. We put great care into creating pieces that our customers can feel confident wearing every day.
Thank you for choosing Valerie Mason and for sharing your thoughtful feedback. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Beautiful
The bracelets I got are wonderful! They are good quality and very pretty. The shipping takes awhile but it’s worth the wait! I will definitely be placing another order!
16 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Brittany, thank you so much for your wonderful review!
We're delighted to hear that you love your bracelets and found them to be both beautiful and good quality. We also appreciate your patience with the shipping, and it means a great deal to know you felt they were worth the wait.
Thank you for choosing Valerie Mason and for your kind words. Your support truly means a lot to our team, and we look forward to serving you again with your next order. We hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
first thing I noticed was the weight
Okay so it came in like four days which I was not expecting. And it's in this little cream box, nothing crazy, but it feels nice. And I opened it and my first thought was oh this is heavier than I thought it would be. That's the thing that gets you. It doesn't feel like the flimsy stuff.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Bexley, thank you so much for your wonderful review!
We're delighted to hear that your order arrived sooner than expected and that the quality made such a great first impression. It's especially rewarding to know you noticed the weight and feel of the jewelry, as those details are important to us and help create a more premium experience.
Thank you for choosing Valerie Mason and for sharing your thoughtful feedback. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
After reading all the negative reviews…
After reading all the negative reviews I was extremely scared for my purchase 🥴 but honestly everything went well and I am very pleased with my purchase!!! I ordered my bracelet set on 6/23/2026 and received on 7/10/2026…just in time for my birthday!! The set is also really pretty!! I just wish it was a lighter gold color. But other than that I am very happy with my purchase!!
11 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Vanessa, thank you so much for your wonderful review!
We're delighted to hear that your order arrived just in time for your birthday and that you were so pleased with your bracelet set. It's also great to know that, despite your initial concerns, your experience turned out to be a positive one. We appreciate your feedback about the gold color and will certainly keep it in mind as we continue to improve.
Thank you for choosing Valerie Mason. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Love my order..
I love my order. Was received on time. Have received a lot of compliments ☺️ on my bracelet.
Thank you. Will order again.
8 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Cynthia,
Thank you so much for your wonderful review!
We're thrilled to hear that your order arrived on time and that you're loving your bracelet. It’s especially rewarding to know you've received so many compliments—that's exactly what we hope for every customer!
We truly appreciate your support and are delighted to hear you'll be ordering from us again. We look forward to helping you find your next favorite piece.
Alvin, Manager, Valerie Mason
worst experience
Horrific experience! I never received my order. Based on reviews I've read, the quality of the merchandise sucks too. Spend your money elsewhere.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Kimba,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that you haven't received your order. We understand how frustrating that must be, and this certainly isn't the experience we want for our customers. We also appreciate you sharing your concerns.
We'd like the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you as quickly as possible.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.