I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got... Zobacz więcej
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The clover bracelet clasps broke on the first wear for both silver and gold, also the gold diamond bracelet clasp is non functional so is not wearable and the gold bangle bracelet is so malfunctional... Zobacz więcej
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Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Zobacz więcej
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So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Dane kontaktowe
Stany Zjednoczone
- +1 (818) 2782 155
- support@valerie-mason.com
- valerie-mason.com
2,8
Średnia
97 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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I bought the Set Trio Sunkissed and…
I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got the Clover Set Gold as a free gift and absolutely LOVE the set.
It took what seemed like a while to receive my goodies but I would highly recommend and will order again!
30 lipca 2026
Opinia niezależna
Junk - do not buy this product.
The clover bracelet clasps broke on the first wear for both silver and gold, also the gold diamond bracelet clasp is non functional so is not wearable and the gold bangle bracelet is so malfunctional and does not close securely. There is no phone number for customer service. I feel I was frauded by this company and plan to dispute my charge with the credit card company unless this company makes this purchase right by replacing the junk I received!!
21 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Beth, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bracelet clasps and closures. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Customer service is not helpful
I am extremely disappointed with my experience. The customer service has been awful from the beginning. It has been difficult to get a response, and when I do, I receive little to no helpful information. To make matters worse, I still have not received the product I ordered.
As a paying customer, I expected much better service and transparency. Unfortunately, this experience has been frustrating and unacceptable. I cannot recommend this company based on my experience and hope they improve their customer service and order fulfillment.
27 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Heather, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with our customer service and the delay in receiving your order. That isn't the experience we want our customers to have, and we understand how frustrating this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I will NEVER order from this place…
I will NEVER order from this place again. I love the pieces but the quality is trash, so is their customer service. The first bracelet received, tarnished after a few weeks. I didn’t request a refund or replacement. I placed two additional orders. One bracelet arrived broken, the other two broke while wearing. I dud request a refund or replacement on the Helene bracelet as it was still wearable. However, I reached out with pictures requesting a replacement for the clover bracelets. They were ok with replacing the first one but didn’t trust the second one was broken. These people have emailed me 15 times since Monday, July 27. Unacceptable. I’ve provided everything from pictures, videos, and a complete breakdown of each order and what was damaged. Sophie messaged me this morning stating they couldn’t open the video. Lies, I sent picture, not videos, and they were in the same format as the others they opened. I received another email from Sophie a few minutes ago, now requesting a video. The incompetence is insane. I sent the video, that allows anyone to open. I’m sure they’ll find a way to screw it up. Order at your own risk. You’ve been warned.
27 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi S Williams-Lynch, thank you for taking the time to share your feedback.
I'm sorry to hear about the repeated quality issues with your bracelets and the frustration you experienced during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this has been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your case thoroughly and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
the tracking actually worked, which, wow
Shipping was quicker than I expected, and it came with tracking that actually worked, which sounds like a low bar but I have been burned by small brands before.
21 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Kendall, thank you so much for your wonderful review!
We're delighted to hear that your order arrived quicker than expected and that the tracking kept you informed throughout the delivery. We understand how important reliable shipping is, especially when shopping with a new brand, so we're thrilled we could provide a positive experience.
Thank you for choosing Valerie Mason and for placing your trust in us. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
They advertise the BOGO but you only…
They advertise the BOGO but you only get one. They give the excuse one it’s shipped they cannot ship the second one. This is a SCAM
29 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi J, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with our Buy One, Get One promotion. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your order and better understand what happened.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Disappointed
Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's are going to break as well because they are the same thickness as the bracelet. Unfortunately, they are very poor quality.
24 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Meagan, thank you for taking the time to share your feedback.
I'm sorry to hear that your bracelet broke after just one wear and that you're concerned about the quality of your other jewelry. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
The jewelry itself is beautiful
The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only received the one set, so that was the disappointment I had.
13 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Tobytha, thank you so much for taking the time to share your feedback!
We're delighted to hear that you found the jewelry beautiful and that the issue with your nail bracelet was resolved. We also appreciate you sharing your experience with the Buy One, Get One promotion, and we're sorry to hear that part of your order didn't meet your expectations.
Your feedback is invaluable and helps us continue improving both our products and our service. Thank you for choosing Valerie Mason. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
The bracelets are not high quality
The bracelets are not high quality - when I tried to return them they basically made it impossible to do so and sent me a return address in China
28 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Toni, thank you for taking the time to share your feedback.
I'm sorry to hear about your concerns regarding the quality of the bracelets and your experience with the return process. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
So I messaged asking if it would be…
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not because of the ad. Because of the reply.
17 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Marley, thank you so much for your wonderful review!
We're delighted to hear that our team was able to provide a thoughtful, genuine response to your question about sensitive skin and the materials used in our jewelry. It means a great deal to know that our customer service gave you the confidence to place your order.
Thank you for choosing Valerie Mason and for sharing your experience. Your kind words truly encourage our team, and we look forward to serving you again in the future. We hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I emailed them because I ordered the…
I emailed them because I ordered the wrong size and I fully expected the whole thing, you know, the forms, the automated reply, the wait. Someone got back to me the next morning. Actual human. Sorted it. That's it, that's the whole story, but you don't get that anymore.
10 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Lily, thank you so much for your wonderful review!
We're delighted to hear that our team was able to respond promptly and help you correct your order without the hassle you were expecting. Providing genuine, personal support is something we truly value, so it means a lot to know that your experience stood out.
Thank you for choosing Valerie Mason and for sharing your kind words. Your support means so much to our team, and we look forward to serving you again in the future. We hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
The quality is very poor
The quality is very poor, and the color is terrible. Their website is misleading advertising. If you want to save money, never buy anything from this website.
17 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Hila, thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with the quality and color of the jewelry you received. That isn't the experience we want our customers to have, and we understand how frustrating it is when a product does not meet your expectations.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
my nineteen year old tried to steal it immediately
My daughter grabbed it out of the box before I even got to see it properly and said can I have this. She's nineteen. She has taste. So that's basically the review.
14 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Adriana, thank you so much for your wonderful review!
We're delighted to hear that your jewelry made such a great first impression that your daughter wanted to claim it right away! Stories like yours truly make us smile, and we're so happy to know the design was such a hit.
Thank you for choosing Valerie Mason and for sharing this fun experience with us. Your support and kind words mean so much to our team. We look forward to serving you again and hope you both continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Very bad quality
Very bad quality, horrible color. Not what is shown in the website at all. More like bronze color and very bad finish. I asked for my money back and they told me I need to send it back and pay my international shipping, or they gave me only 10% back of what I paid, that was not little. It’s very bad, don’t buy it
24 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Laura, thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with the quality, color, and overall appearance of the jewelry you received. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this has been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I bought the gold stack of 4 bracelets…
I bought the gold stack of 4 bracelets and one of the bracelets broke in less than 2 weeks. I emailed customer support and haven’t heard back about a replacement. Feeling very disappointed. will not be purchasing anything else from this company. Very poor quality.
24 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Ann, thank you for taking the time to share your feedback.
I'm sorry to hear that one of your bracelets broke so soon and that you haven't received the support you were expecting. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
My bracelet broke less than 2 weeks…
My bracelet broke less than 2 weeks after getting it. I emailed customer service with my order number and a picture to request a replacement and haven't gotten a response
23 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Zelphia's Daughter, thank you for taking the time to share your feedback.
I'm sorry to hear that your bracelet broke within two weeks of receiving it and that you haven't received a response to your email. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
The jewelry was very slow in coming…
The jewelry was very slow in coming didn’t know it was coming from china!
It is very small in size spite size 9 ring
Couldn’t get the clasp to work on the bracelet, reached out to you and nobody ever got back to me on this matter
1 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Judy, thank you for taking the time to share your feedback.
I'm sorry to hear about the delays with your order, the sizing concerns, and the difficulty you experienced with the bracelet clasp, as well as the lack of response to your inquiry. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Honestly they are Gorgeous!
Honestly, delivery takes a bit, so be patient it’s worth it. I absolutely love my bracelets. I loved them so much, I ordered a second set for my daughter and she has received so many compliments at work. The quality is great and I have been wearing them daily and don’t take them off. I do shower with them as I wanted to test out if they would tarnish. I can happily say they look great. I am not easy on my jewelry and I do chores on the barn and they have sustained the work. Very durable and just gorgeous.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Mary, thank you so much for your wonderful review!
We're delighted to hear that you love your bracelets and that they've held up so well to everyday wear—even through showers and chores around the barn! It's especially heartwarming to know you ordered a second set for your daughter and that she's been receiving so many compliments.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you both continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I filmed the unboxing thinking it'd be…
I filmed the unboxing thinking it'd be a funny video about a bad purchase and now I'm just sat here being nice about it, which is not the content I planned.
9 lipca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Karsyn, thank you so much for your wonderful review!
We're delighted to hear that your unboxing turned out to be a pleasant surprise! It gave us a smile to read that your expectations were completely changed once you received your order. Moments like these mean so much to our team and remind us why we love what we do.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to us. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Package not Received
I only wished I had read some of the reviews before ordering from this company. I never received what I ordered and was referred to the courier, which was the USPS. Needless to say I still have not received the package and it’s nearing several weeks. Don’t see the point of the insurance since ValerieMason is not trying to give refund. I will never order anything from this company in the future.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Valerie Mason
Hi Sharon, thank you for taking the time to share your feedback.
I'm sorry to hear that you did not receive your order and that your experience with the delivery process and customer support has been so frustrating. That isn't the experience we want our customers to have, and we understand your disappointment.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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