Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Zobacz więcej
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Zobacz więcej
Reakcja na opinię
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Dane kontaktowe
One Ropemaker Street, EC2Y 9AW, London, Zjednoczone Królestwo
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very efficient
25 lutego 2026
Odpowiedź od United Trust Bank
Great to see everything went smoothly David. Thanks Alex
Great Bank to deal with and exceptional…
Great Bank to deal with and exceptional and banking team
6 marca 2026
Odpowiedź od United Trust Bank
Thank you so much Stephen for your 5 star review. Thanks Alex
Prompt response via email
A straightforward question via email answered promptly. Very good.
6 marca 2026
Odpowiedź od United Trust Bank
Christopher thank you so much for your feedback. it is great to hear we dealt with your query so efficiently. Thanks Alex
Online banking easy to use.
6 marca 2026
Odpowiedź od United Trust Bank
We appreciate you leaving a review Michael, glad to see our online platform is easy to use. Thanks Alex
Odpowiedź od United Trust Bank
Thank you Miss Deas for your feedback, it is great to hear that service has been good so far. Thanks Alex
It was easy to convey what I needed and…
It was easy to convey what I needed and the response was helpful.
5 marca 2026
Odpowiedź od United Trust Bank
David we really appreciate you leaving us feedback, it is great to see we were able to help you with your question. Thanks Alex
Quick response to a question
5 marca 2026
Odpowiedź od United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
prompt and efficient service
prompt and efficient service, I wish the High Street Banks could provide the same
4 marca 2026
Odpowiedź od United Trust Bank
Thank you so much Derek for your review, it is great to hear you were so impressed with our service. Thanks Alex
Dealing with matured funds
Instructions correctly followed and able to complete a re-investment with relative ease.…
19 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for taking the time to leave a review, it is great to see you re-invested with us. Thanks Alex
Super quick response to my query
Super quick response to my query, and it was actioned immediately and efficiently. Thank you
23 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your review, it is fantastic to hear that your query was dealt with so quickly. Thanks Alex
Clear website
Clear website, with internal messaging service, which was very useful on a Sunday evening. My message was responded to the following morning. Easy interactions. Good information given so that I could make the best decisions and all my questions were answered professionally. UTB acted on my instructions quickly. Thank you.
2 marca 2026
Odpowiedź od United Trust Bank
Thank you so much for your review Elizabeth, it is fantastic to hear you were impressed with our service and communication. Thanks Alex
Odpowiedź od United Trust Bank
Gail we appreciate you leaving a review, it is great to hear we were able to deal with your query. Thanks Alex
Metro Diner
A dinner with a party of four friends!
The food came from Metro Diner in which was excellent. The food was a 10 out of 10!! Perfect potions and incredible taste!!
28 lutego 2026
Opinia niezależna
Odpowiedź od United Trust Bank
Thank you so much for leaving a review Ellen, i fear though that you may have left this under the wrong company as we are a UK bank. Thanks Alex
Odpowiedź od United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
Exceptional customer service.
Very helpful response to my email enquiry: I received a phone call during which the person I spoke to was extremely friendly and couldn’t have been more helpful. She was not going to leave me without having solved the technical problem I was having in accessing my account. I was so impressed.
26 lutego 2026
Odpowiedź od United Trust Bank
Mr Clark thank you so much for your review, it is fantastic to hear we were able to help you with your query. Thanks Alex
I was having problems setting up a new…
I was having problems setting up a new ISA account on line, so I called the customer support number. I got through to Josh who was very helpful and patient. He guided me through the process as well as doing a lot of the input for me. I was extremely pleased with the outcome and the excellent service provided.
26 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your review, it is great to hear that our staff were able to help you with your query. Thanks Alex
Very efficient
Very efficient. Couldn’t believe how quickly my request was implemented.
23 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
Had a question about an ISA transfer…
Had a question about an ISA transfer and UTB responded quickly and were helpful.
26 lutego 2026
Odpowiedź od United Trust Bank
Thank you David for your review, it is fantastic to see our colleagues resolve your query. Thanks Alex
Been with United trust bank for a few…
Been with United trust bank for a few years until recently.
Always had excellent customer service and support.
Unfortunately got a better interest rate with another bank .
19 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your Review, we appreciate your honesty and we are really happy to hear while you have been with us you were impressed with our service. Thanks Alex
Odpowiedź od United Trust Bank
Thank you Alan for your review, it is great to hear everything went straightforward. Thanks Alex
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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