Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Zobacz więcej
Reakcja na opinię
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Zobacz więcej
Reakcja na opinię
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Dane kontaktowe
One Ropemaker Street, EC2Y 9AW, London, Zjednoczone Królestwo
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od United Trust Bank
Thank you Alan for your review, it is great to hear everything went straightforward. Thanks Alex
Odpowiedź od United Trust Bank
Thank you Mrs Peirce for your feedback, it is great to hear you were impressed with our service. Thanks Alex
Great Help
Josh whom I spoke with was again very helpful in sorting out what I was struggling with. His help was very much appreciated.
18 lutego 2026
Odpowiedź od United Trust Bank
Thank you Joyce for your feedback, i will let my colleague know how much his assistance helped you . Thanks Alex
Odpowiedź od United Trust Bank
It is always great to hear when customers like our service, We appreciate you leaving a review Mrs Miller. Thanks Alex
Quick reply to query, dealing sensubly with the question.
Quick and to the point answers
19 lutego 2026
Odpowiedź od United Trust Bank
Thank you Michael for taking the time to leave us a review, it is great to hear you liked our service. Thanks Alex
Odpowiedź od United Trust Bank
Thank you so much for your review, fantastic to hear that you where kept well informed. Thanks Alex
My query was answered within 24 hour…
My query was answered within 24 hour which was greatly appreciated.
12 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much Mr A Milstein for your review, it is fantastic to see your query was dealt with so quickly. Thanks Alex
Nice and easy to withdraw no problems.
11 lutego 2026
Odpowiedź od United Trust Bank
Gary we really appreciate your review, great to hear your withdrawal went smoothly. Thanks Alex
Very prompt responses
10 lutego 2026
Odpowiedź od United Trust Bank
Thank you for your 5 star review. Thanks Alex
Usual Great Service
I needed to make some changes to a recently matured account so telephoned and the call was answered very quickly, as usual, and issue was resolved promptly. Great service as always from UTB.
16 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your review. it is great to hear we were able to help you with your query. Thanks Alex
Efficient and helpful
My e-mail was responded to very quickly with exactly the information I needed. Thank you
12 lutego 2026
Odpowiedź od United Trust Bank
Thank you sally for you comments, it is fantastic to hear you were impressed by our service. Thanks Alex
Helpful prompt and clear responses.
Prompt response to emailed requests. Requested actions implemented promptly.
Next steps communicated clearly in email response to me.
5 lutego 2026
Odpowiedź od United Trust Bank
Mr John thank you for your review, it is great to hear you were so pleased with our service. we appreciate you taking the time to leave your comments. Thanks Alex
The reason becuase I found lots of…
The reason becuase I found lots of problems just to transfer my funds to another provider on muturity, and I have received a letter from another provider you have released the funds.
4 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your review and speaking to me this morning. I am glad we were able to resolve this query due to a difference in forename. whilst I understand this may have delayed the transfer I am glad now we can push forward to get this processed once we have your new transfer request. Thanks Alex
Excellent customer service.
A helpful and prompt service was provided that enabled me to proceed with an important financial transaction.
13 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your comments John, I am glad to hear you were pleased with our service. Thanks Alex
Quick and clear replies
Quick and clear responses to both my emails about an issue I was experiencing with 2 factor authentication in respect of maturity instructions. I was reassured that the instruction given in my message would be actioned on the due date. I was subsequently given some advice about which Windows version should work for me in future. Great service.
12 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much for your review, it is fantastic to hear that our team were able to assist you with your query. We appreciate taking your time to leave a comment. Thanks Alex
Had to telephone as couldn't find what…
Had to telephone as couldn't find what I needed on website. The staff answering phone are always very helpful.
5 lutego 2026
Odpowiedź od United Trust Bank
Thank you so much Joan for your review, it is great to here our staff were able to help you with your query. we appreciate you leaving your feedback. Thanks Alex
ISA Transfer
UTB handled my ISA cash transfer really well. All completed within a few days. Service is excellent.
10 lutego 2026
Odpowiedź od United Trust Bank
Thank you Lesley for your review, it is great to hear that your ISA transfer was dealt with quickly and efficiently. Thanks Alex
all worked well
2 lutego 2026
Odpowiedź od United Trust Bank
Thank you Peter for your review, we really appreciate you taking your time to complete one. Thanks Alex
As always friendly helpful assistance…
As always friendly helpful assistance when I needed it.
9 lutego 2026
Odpowiedź od United Trust Bank
Thank you Paul for your review, it is great to hear we were able to help you when you needed us. Thanks Alex
Prompt response
Prompt response. Query answered fully and completely. All reassuring and excellent.
6 lutego 2026
Odpowiedź od United Trust Bank
Thank you Geoff for your review, it is great to see your query was dealt with to your satisfaction. Thanks Alex
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.