Visited your store in Milan several times and have always enjoyed your products. Everything was perfect with this order and the previous orders. Thank you
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Best product in the world. I visited the Giusti property in Modena last year and absolutely fell in love. I now live in the US and I will have it shipped wherever I live. I won’t use another product.... Zobacz więcej
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We had the pleasure of visiting their facility in Modena, Italy and found their operation and product to be amazing and top-notch. We ordered product through their US site and even though there was in... Zobacz więcej
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I fell in love with Giusti Balsamic while in Italy. I brought some home for friends, and they loved their gifts. This year, for Christmas, I ordered three two-pack gift boxes for our closest foodie f... Zobacz więcej
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Informacje dotyczące firmy
O Acetaia Giusti
Napisane przez firmę
Founded in 1605, Acetaia Giusti is the oldest producer of Balsamic Vinegar of Modena.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.
Dane kontaktowe
Strada Quattro Ville, 155, 41123, Modena, Włochy
- +39059840135
- ecommerce@giusti.com
- us.giusti.com
4,9
Doskonała
322 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inaccurate information and inefficient
Massimiliano with Giusti provided inaccurate information. When asked how long it would take for an item to arrive, the response was 'Just a few days.' SEVEN days for a package to originally arrive is NOT considered 'a few days.' I was ordering a Birthday gift that I wanted to arrive ON time. I purposely asked BEFORE ordering, so the package would arrive ON time, which it did NOT. When the recipient had to evacuate due to the Malibu fire, I asked for the package to be rerouted and overnighted to the desert where the recipient would be. Neither happened. I asked Andrea, a.k.a. Guisti's Warehouse Manager, to speak with a Manager at UPS regarding rerouting. She couldn't seem to do that and it appears that she put no effort to. Guisti is very slow with shipping. It took nearly 4 days just to ship the item from when I initially ordered the item. The day I spoke with Andrea, she was supposed to speak with a Manager at UPS or send a new package out that same day. Neither happened. For a Birthday that was on December 12th, the item arriving on December 18th is UNACCEPTABLE, especially when the item was initially ordered on December 6th and especially when I was informed 'Just a few days' for the item to arrive in Malibu, which was NOT the case! I do not appreciate my emails being ignored. Massimiliano did not respond to my email that I sent to him on December 11th. Andrea, who apparently decided to go incognito, as 'Warehouse Manager' never responded to my last email on December 12th regarding if the package had been overnighted, what the ETA was, as well as compensation. I will never purchase an item again with Guisti. Whoopi Goldberg should think twice before recommending such a company.
11 grudnia 2024
Odpowiedź od Acetaia Giusti
Dear Lisa,
We are truly sorry to hear about your disappointment, especially considering the significant efforts we put forth to accommodate your various requests regarding this shipment.
Our team was fully committed to offering you the best assistance possible. This included modifying our website to cater to your need for a dedicated gift card message with your order, as well as attempting to redirect the delivery even after it was already in transit. Unfortunately, the courier was unable to make the requested change, and the unforeseen circumstances of a fire in Malibu presented an exceptional challenge.
Regarding the delivery timeline, your order was placed on Friday and shipped the following Monday, which was the first available business day after the weekend. Delivery times are clearly indicated during the purchasing process, and we also offer an express delivery option that guarantees delivery within three business days.
Once again, we sincerely regret that your gift did not arrive as promptly as expected. However, we hope you can understand that we made every possible effort to fulfill your requests and address the situation to the best of our abilities.
Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.
Warm regards,
The Giusti Team
Its taste demonstrates the experience…
Its taste demonstrates the experience of years of years making it 👏🏻
9 grudnia 2024
Odpowiedź od Acetaia Giusti
Hi Luis,
Thank you for the fantastic review! We're so happy that our Balsamic Vinegar impressed you. We truly value your support and can’t wait to offer you more delicious experiences from Modena!
Best wishes,
The Giusti Team
Odpowiedź od Acetaia Giusti
Hi Ellen,
Thank you for taking the time to share your experience! We’re so glad you loved our Balsamic Vinegar. We’re proud to bring a taste of tradition from Modena to your table!
Best regards,
The Giusti Team
This 3-gold balsamic vinegar was delicious!
This 3-gold balsamic vinegar was delicious! We have tried it so far with Parmigiano Reggiano and in a salad, and each time the taste and texture was outstanding!
7 grudnia 2024
Odpowiedź od Acetaia Giusti
Thank you for taking the time to share your experience! We’re so glad you loved our Balsamic Vinegar! We’re proud to bring a taste of tradition from Modena to your table!
Thank you for choosing us, and we look forward to serving you again!
Best regards,
The Giusti Team
Order Cancelled Money Kept (see earlier review) - FOLLOWUP
After my one-star review, I was contacted by someone from the company, wrote that the product had been out of stock and that's why my order was cancelled. He offered a different (and higher-end) product for what I'd paid. I'm going to give them another chance, but he asked if I'd update the review to reflect that - so I am. I had emailed prior to the review (on December 5); my one-star review ran on December 14 and I received the email after the review ran. The takeaway is that the best way to get the company's attention is to post a review. That said, there's a bottle of three-star balsamic in my future, and I will absolutely come back to review that and let anyone reading this know whether it's worth what it takes to obtain it! And truly, I'm glad that I heard back from the company and do appreciate it.
16 grudnia 2024
Opinia niezależna
Odpowiedź od Acetaia Giusti
Dearest Amy,
We truly appreciate you taking the time to leave a follow up to your previous review.
We’re sorry that your eCommerce experience wasn’t up to your expectations. We’re constantly working to improve, and our customer's satisfaction is our top priority!
Can't wait to assist you further with your next purchase on our website!
Kindest regards,
The Giusti Team
Odpowiedź od Acetaia Giusti
Dear Scott,
Thank you very much for your feedback!
It's a pleasure to hear that our products and services met your expectation!
Looking forward to see you again soon on our website!
Kind regards,
The Giusti Team
a new favorite
Easy to navigate website. Prompt delivery. Reasonable pricing . Difficult to find an organic, high grade organic balsamic vinegar in the US. Only one trusted brand that I know of.
6 grudnia 2024
Odpowiedź od Acetaia Giusti
Thank you very much for this review, Thomas,!
We are happy to hear that you enjouyed our products and delivery services!
Hoping to assist you on your next purchase on Giusti website
Best regards,
The Giusti Team
Great Olive Oil
Was easy to order online. Saw your product on " The View" Whoopie Goldberg's Birthday. Got it as Gifts for the Holidays.
18 listopada 2024
Odpowiedź od Acetaia Giusti
Dear Sally,
Thank you very much for your words! Being chosen by Whoopi has been a great pleasure for us! We hope to assist you further on our website
Kindest regards,
The Giusti Team
Odpowiedź od Acetaia Giusti
Thank you Gary! Your satisfaction is our top priority, and we look forward to serving you again soon.
Kindest regards,
The Giusti Team
The EXPENSIVE Chocolates were horrible…
The EXPENSIVE Chocolates were horrible in taste.
18 listopada 2024
Odpowiedź od Acetaia Giusti
Dear Nilsa,
Thank you very much for your kind purchase on our website and for this review.
We always strive to deliver the best, so our customers' opinions are very important to us.
We are sorry that our chocolates did not meet your taste.
We take great pride in the quality of our products, which are made using the finest ingredients. The company we collaborate with works exclusively with top-tier chocolates, and we are committed to continuous research and innovation to uphold our high standards.
Looking forward to welcome you back to our website soon, where you can explore our other products, with the hope that they may better suit your taste and meet your expectations.
Please know that we are always here to assist you, and should you need any further support, do not hesitate to reach out to us.
Warm regards,
The Giusti Team
Package arrived according to tracking…
Package arrived according to tracking information and the packaging inside is excellent.
30 listopada 2024
Odpowiedź od Acetaia Giusti
Hi Diana!
Thank you very much for this review!
Your satisfaction is our top priority, and we look forward to serving you again soon.
Best regards,
The Giusti Team
Great taste and the bottle is a…
Great taste and the bottle is a beautiful presentation for a gift. Also it is a nice thick vinegar which does speak of it's good quality
29 listopada 2024
Odpowiedź od Acetaia Giusti
Thank you for your wonderful review!
We’re so glad to hear that you had a great experience with our eCommerce service and that our products met your expectations.
We can’t wait to serve you again in the future!
Best regards,
The Giusti Team
Well worth the experience.
The balsamic vinegar arrived in a beautiful bottle. We saw the item on the television show The View and we had to try it. It is very tasty and adds the perfect taste to my meals.
13 listopada 2024
Odpowiedź od Acetaia Giusti
Thank you for your review!
We’re so glad to hear that you had a great experience with our eCommerce service and that our Balsamic Vinegar met your expectations.
We can’t wait to serve you again in the future!
Warmest regards,
The Giusti Team
Odpowiedź od Acetaia Giusti
Thank you for the positive review!
We're so happy to hear you’re pleased with your order.
Your feedback motivates us to continue delivering the best experience for our customers.
We look forward to serving you again soon!
Best wishes,
The Giusti Team
Odpowiedź od Acetaia Giusti
Thank you for this great review, George!
We're so happy to hear you’re pleased with our products and our service.
Your feedback motivates us to continue delivering the best experience for our customers.
We look forward to serving you again soon!
Kind regards,
The Giusti Team
It was a gift
It was a gift, and the recipient was thrilled. The quality of the personalized gift box was a pleasant surprise.
29 listopada 2024
Odpowiedź od Acetaia Giusti
Hi!
Thank you very much for your positive review!
It’s wonderful to hear that our service and products met your expectations.
We look forward to having you as a customer again and providing you with the best experience possible!
Best regards,
The Giusti Team
Odpowiedź od Acetaia Giusti
Hi!
Thank you very much for this positive review!
We look forward to having you as a customer again and providing you with the best experience possible!
Kindest regards,
The Giusti Team
Delicious!
14 listopada 2024
Odpowiedź od Acetaia Giusti
Dear Linda,
we truly appreciate your kind words!
Thank you for this review and we hope to see you again on our website soon!
Kind regards,
The Giusti Team
Great product, great service.
Ordering was simple and straight forward on their website. The service was awesome. To my surprise, I received my order in a timely manner and very well packaged. The products I ordered were amazing and delicious. I will be ordering more products from this company.
14 listopada 2024
Odpowiedź od Acetaia Giusti
Hi Gigi!
We truly appreciate your kind words!
It’s fantastic to know that you're happy with both our products and the service we provide. We are always working hard to improve and make sure our customers are satisfied.
Thanks for choosing us, and we look forward to your next visit on us.giusti.com!
Kindest regards,
The Giusti Team
Great Company
Fast delivery and delicious tasting balsamic. Tastes just like the one's we had in Italy.
14 listopada 2024
Odpowiedź od Acetaia Giusti
Hi! We truly appreciate your kind words! It’s fantastic to know that you're happy with our products and thank you very much for visiting us in Italy!
Thanks for choosing us, and we look forward to your next visit!
Best wishes,
The Giusti Team
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