Urban Outfitters Recenzje 

Einfach nur schlecht! Nie wieder!

READ TO THE END!!!

Went in to the Cheltenham store after my wife failed earlier in the day to exchange a Christmas present for a larger size.
I explained that we were away for Christmas and new year, and that my wife had worked on call at a hospital clocking up 200 hours over the last 10 days and had not had an opportunity to get into town! Anyway, again the request fell on deaf ears! I was met by an extremely obnoxious stsff member who could barely contain her rage, something I couldn't understand as I had remained calm and polite.
She refused to exchange the £24 top because apparently my wife "was screaming and shouting when she was there earlier". Now Im really sorry, but If you knew my wife you would know how ridiculous this accusation is, especially over something as unimportant as a £24 top!. Anyway, I remained calm because all we wanted was to change the top for a bigger size, no fuss, no drama, because despite this staff members attitude, and despite her being rude about my wife, I knew losing my temper was pointless with someone like this (a jobs worth!). That was until she growled at me through gritted teeth, "Its over 28 days! I dont care that you have the proof of purchace" she spat with barely unchecked aggression, stabbing the air to emphasise every syllable, "you.are.not.getting.a.refund! ( I didnt want a refund, I never asked for a refund), You are not seeing a manager" she continued, "I wont tell you my name! And you can get out of the store right now!"
At this point, absolutely shocked to my core, I pointed out that there was no need for her attitude, I told her that I have a life time working in this exact industry. I pointed out that I am well versed in consumer law, and that I am well aware of what you can and cannot do as a retailer, and what you can and cannot CHOOSE to do.
The fact that I had remained calm was a miracle, but I pointed out that if my wife had been spoken to the way she was speaking to me, that I wouldn't be suprised if she had got angry, I reiterateed that accusing my wife of screaming and shouting as a reason for not serving us was not acceptable and that Id like to see the CCTV footage of that! Over a £24 top? I can tell you categoricly it never happened! no way! no how!!

Her response, blew my mind. In a sarcastic voice, normally reserved for playgrounds "You may have 40 years experience in retail, but have you ever worked for Urban Outfitters? NO! WELL YOU DONT KNOW EVERYTHING THEN DO YOU!" She literally shouted this last sentance at me!

She then proceeded to refuse me a conversation with a manager and told me I had to leave the store immediately

After leaving in utter shock at the whole engagment, I phoned their customer services, I had a lovely conversation with a lady who pointed out that the Christmas returns policy stated on their website, that purchases made between 16th of November and the 24th of December 2025, can be returned for a full refund or exchange upto the 31st of January 2026. I guess those working for Urban outfitters DON'T know everything either! Especially when it comes to their own returns policy, and just maybe they should train their staff not just in company policy, but customer service aswell before throwing out clients that have literally spent thousands of pounds there over the last couple of years on two teenage daughters! Something that will stop with immediate effect!

On hanging up I concidered the fact they may say they dont believe what I was told and further delay the process to be bloody minded, nothing would suprise me at this point! So I entered into a chat online and have a screenshot of the definitive answer to my question, can I get a refund and can I get it instore, see attached response, but in summary "yes you can have a refund, and yes you can get it instore!"
I will go back tomorrow, and demand a meeting with the manager, Im not holding my breath, but i will update you all tomorrow.
Oh, and suprise suprise, I no longer want to just change the size.
Disgusting attitude instore, the worst I have witnessed in my life

ATTENTION, commande passée, article payé plein tarif. Quelques jours après celui ci passe en promo. Demande un.geste commerciale bien entendu ils veulent rien savoir et de plus les retours sont a notre charge, car aucun dépôt en France pour renvoyer gratuitement ! Politique commerciale de voleur !

Ich habe einen Stanley Cup bestellt, der nach noch nicht mal einem Jahr eindeutige Mängel aufweist, da die Farbe abblättert, trotz Garantie. Der Kundenservice bietet keinerlei Support, einfach nur enttäuschend.

Poor customer communication and misleading charging practices. Sales are charged in US dollars, but this is not clearly stated, causing confusion and additional charges!

Servizio clienti ridicolo. Non trasmettono i dati a GLS che di conseguenza non consegna. L'assistente in chat continua a sostenere di non essere un bot ma fornisce a ripetizione le stesse risposte senza capire il reale problema. Assurdo. Per email nessuna risposta. Da evitare.

Just letting the world know not to order from Urban Outfitters. Ordered a dress December 1st for my daughter. They still have not shipped the dress and will not give a refund.

I ordered a gift card to be delivered by post on 8th Dec, never arrived and trying to get a refund had been really hard work - they have had my £50 for over a month. I would not recommend - avoid at all costs

J'ai commandé un article qui taille malheureusement trop grand.
Lors de la demande de retour, il est indiqué que certains articles nécessitent une méthode de retour spécifique, ce qui peut limiter le nombre de méthodes de retour disponibles.

Mon seul choix possible de retour : CARRIER_colissimo

Pas de point de dépôt en cherchant dans toute la France.

Donc pas de retour possible, évidemment !
À fuir...

Helt forferdelig opplevelse, bestilte plagg som var helt sykt store ift størrelsen. Returnerte plaggene og de avviste returen så jeg bare fikk tilbake klesplaggene. Prøvd å få hjelp av brukerstøtte men det er ingen ekte agenter, bare AI botter som bytter navn hver gang du starter en ny chat. De har sendt 4 forskjellige adresser og returnere til. Ikke bestill herifra

Missing parcel will not refund

I spent almost £250 on gifts for Christmas. They use the cheapest delivery service - Evri. Who left the parcel god only knows where while I was 15 miles away. The company have refused to take accountability for it and told me they won’t be replacing or refunding. Now I’m stuck in a loop with their customer service reporting the same issue over and over even tho I’ve reminded them of my consumer rights.

Christmas order placed on 16 December with a 2–4 working day delivery promise. Royal Mail tracking showed the parcel was never received, which I raised immediately. I asked for escalation and resolution at that point, but was repeatedly told to wait while it was ‘reviewed’. By the time a refund was finally offered, it was too late to buy replacement gifts and the items were out of stock. Refund issued, plus a 20% future discount, which I declined. Very poor handling and slow decision-making.

Bei der Bestellung TP50727970 die ich im Mai gemacht habe ist bereits ein Riss in der Hose. Ich bin überrascht, dass die Qualität so schlecht zu sein scheint. Ich habe den Kundenservice wegen einer Rückerstattung angeschrieben und keine Antwort bekommen. Schade, so hatte ich es mir bei einer Hose für 70 € nicht vorgestellt.

The worst delivery time and customer Service. Still waiting for my order and without news.

200€ Bestellung für wichtige Weihnachtswünsche am 7.12.25 online gemacht. 9.12. in zwei Paketen Versand bestätigt.
Dann lange keine Statusänderung.

Auf Nachfrage, dass bald Weihnachten ist, kam die Info „Bitte melden wenn 5 Werktage vorbei sind“.

Antwort von mir: äh…11 Werktage sind schon rum, was soll ich jetzt noch warten?

UO: oh, scheinbar ist das nicht richtig eingescannt worden. Das Paket ist weg und die bestellten Sachen gibt es bis auf einen Gürtel nicht mehr. „Bitte entschuldigen Sie die Unannehmlichkeiten“

Da verdummbeutelt die Firma Geschenke zu Weihnachten und dann bieten sie nicht mal nen Gutschein oder Rabatt oder sonstwas an. Nix …nur „Sorry“

Ich liebe diese Grossmarken, die sich werbemässig so cool präsentieren und dann aber komplett im Service versagen.

Aber das Bild hier spricht ja Bände wie wenig Service diese Firma bietet.

Mitarbeiter sehr freundlich besonders die Beratung von Sophie
Komme gerne wieder!

Una vergüenza de servicio.
El pedido lleva una semana “en proceso de entrega”, cuando el plazo indicado era de 4 a 5 días. Necesitaba el producto para un regalo de Navidad para mañana, pero hoy ya viajo, así que me es imposible recibirlo a tiempo.
Resultado: me quedo sin regalo, tengo que comprar otro a última hora y gastar más dinero por un error que no es mío.

Nada recomendable.

These stores are not disabled friendly and therefore are discriminative.
Intended on doing my christmas shopping with families lists but could not get anything due to not being able to access the store.its outdated and unhelpful

Ich kann zu 100% nur positives berichten. Ich habe spontan zu Weihnachten eine Aktion als Werbung gehabt, kaufe eins und erhalte ein zweites dazu. Es hat alles reibungslos geklappt, die Bestellung kam innerhalb weniger Tage und die T-Shirts sind wunderschön. Die Qualität und der Druck, für den Preis sind absolut der Hammer. Auch der E-Mail Kontakt war super, schnelle und freundliche Rückmeldung zu Fragen erhalten.