Urban Outfitters Recenzje 

They ship the wrong items. Double charge, say they'll expedite the right orders and do not snd their customer service is horrendous. They sell items online they don't have in stock.

10% DISCOUNT for new users doesn't work on most items on the site. So it's a waste of my time registering and waiting for so long for the code. When you add the code, no discount is added to the basket, but if you open the item, the page says it is not valid for a discount. Also, the delivery time was 3 days, but once I paid and received the confirmation, it showed a 7 to 10-day delivery. The site is a con.

Worst company ever. Cheap clothes at an overpriced ticket. Is like buying temu or SHEIN quality at a premium price. And what it is worst is that they will constantly send you the wrong items. Just the worst.

Ich kann die Meinungen der meisten Bewerter nur teilen. Ein unseriöser Anbieter, der Ware, wenn überhaupt, nur verspätet liefert, die Ware eine miese Qualität hat, vermutlich sogar einfach nur schlecht kopiert wurde und eine Rücksendung nicht möglich ist, da die Absendeadresse nicht existiert. So ist jedenfalls meine Meinung; Finger weg von diesem gruseligen Anbieter!!!

Avevo già acquistato dal sito e non avevo avuto problemi. Oggi mi è arrivato il pacco e la merce è difettosa, una parte del maglione è scucita, quindi non fanno nemmeno il controllo qualità prima di spedire la merce. Non comprerò più nulla.

What a totally stupid system and terrible customer service.
Tried to buy an e-voucher - just the biggest waste of time

Just a warning to anyone who is thinking of ordering on line DONT big mistake my item has gone missing I should have had it by now they have taken my money I think it’s disgusting I was told to get in touch if I had not received my order I e mailed this morning still waiting for a answer what a lovely customer service.this has happened once before never received my order then either 😡😡😡

Cute items but they don’t have any options for women of smaller statures. I have health issues making me on the much smaller side and while I understand it’s a small portion of the fashion world we still exist and deserve to have easy access to close like the rest of people. We now cater to 6x but can’t cater to 00 & 000 + XXS & XXXS???? Make it make sense.

Hele slechte service! Heb mijn pakket niet ontvangen en hierin wil UO dan niet helpen om het pakket te traceren. Terwijl zij de enige zijn die bij de bezorgende partij een onderzoek kunnen starten! Ik raad het niet aan!

I would give zero stars if possible. My experience with Urban Outfitters has been a masterclass in how to alienate a customer. After an express delivery went missing because the Evri courier dumped it on a public-facing doorstep (ignoring my designated safe space), I spent three weeks in a "customer service" nightmare.
​The Failures:
​Systemic Incompetence: I dealt with 8 different agents (Acheena, Giorgina, Fritz, Nicca, Michael, Christian, Ellen, and Natasha) who repeatedly sent "carbon copy" templates for the wrong orders and incorrect amounts.
​Misinformation: I was told a refund was processed on Feb 9th; it wasn't. I was told it was sent to a Visa card; I paid via PayPal. I only received my money back because I was forced to open a formal dispute with PayPal.
​Victim Blaming: When I complained, I was patronizingly told to "keep an eye on tracking" and take "proactive steps," despite being home at the time of the failed delivery.
​Insulting "Compensation": After three weeks of administrative stress, they offered a 20% discount code—the same code currently available to the general public. They essentially asked me to spend more money with them as a "fix" for their failure.
​Urban Outfitters has no interest in accountability or the Consumer Rights Act 2015. They hide behind "Head Office" scripts and ignore the hours of personal time they steal from customers. Avoid at all costs.

Unseriös. Sowohl stationär als auch online Shop.
Nie wieder werde ich dort was kaufen/bestellen

Je commandais des box du temps de ma box31, j en commandais aussi pour ma femme. Avec le changement de nom le service c est dégradé et j ai arrête depuis quelques années.
En ce début d année j ai décidé de réessayer a coûte rien.... Erreur, la box était catastrophique, rien de cohérent, uniquement leurs marques, tenue incomplète, mes remarques et budgets non pris en compte, la box a été renvoyé dans l foulé complète. Et au final on me compte un tee shirt a 69,99€ que je n ai pas garder.
Conclusion : en plus du service qui est mauvais, c est malhonnête. A fuir

I bought two sofa beds click click from urban outfitters they both broke within 3 months. The customer service was appalling, absolutely not interested in helping me. I spent £1600 I'm the two sofas and 275 getting one of them fixed, the other one had to sit up against a wall cos it doesn't stay up. Can't wait to get rid of them. A complete waste of money. Will never buy from them again.

C’était un de mes magasins préférés, j’ai toujours commander que des vêtements et là j’ai voulu tester leur gamme maison, les conditions de stockages doivent être catastrophiques car la moitié de la commande est arrivé abîmé et casser, je ne recommande pas d’acheter des meubles ou toutes sortes de choses autre que des vêtements chez eux

Really disappointed with my experience. I ordered an "in-stock" item that has never shipped, and then it was canceled with no explanation whatsoever. Customer service is unhelpful and slow.

Ordered from Switzerland for 180€. Checkout said there would be no extra fees — I ended up paying 40€ in customs.

The items didn’t fit, so I initiated a return. The website advertises “30 days free return,” but this only applies to UK customers (not clearly communicated).
After carefully checking the return process and confirming the address with customer service, I paid 60€ to ship the items back.

The parcel was returned to me because THEY failed to respond to customs on their side.

I contacted them multiple times. I was forwarded between departments, repeatedly asked to resend the same confirmations, and no one took responsibility.
Their solution?

“Try sending it again.”

So I’m supposed to pay another 60€ and just hope this time they actually respond?

Total paid: 280€ (180€ orginal order value)
Refund received: 0€

International buyers, beware.

Kunden scheinen für UrbanOutfitters nicht interessant zu sein. Ich habe einen Teil der Bestellung retourniert, das wurde mir seitens UrbanOutfitters auch bestätigt. Die Retoure wurde jedoch nie verbucht, sodass ich auf den Kosten sitzen geblieben bin. Meine Kontaktaufnahme wurde ignoriert. Es hat nie jemand reagiert. Werde hier nicht nochmal bestellen!

I placed an order in the morning and my credit card was charged. In the afternoon I receive a email that the order has been cancelled “ due to no response to our request to validate your order. ” what request? Since when do you need to validate an order with an online retailer? Chat with an agent online resulted in they asking me to call and place the order over the phone. No thank you.

I checked via Apple Maps what time the Cherry Creek Mall location closed tonight (Thursday) and it said 9pm per the information posted online. I walked into the store at 7:50pm and immediately upon my arrival key holder Mazey walked directly up to me invading my personal space with tone and alot of attitude in her voice telling me the store closed in less than 10 minutes, I then told her that I was unaware and was informed online otherwise. She continued to have more attitude and said well it isn't Friday and we don't close at 9pm on Thursdays, again I relayed what I looked at and ensured I would be quick, as I only came into the store to look at stockings, after I walked over to the stockings, her as well as all the other associates started to bad mouth me behind cash wrap while I wasn't even 5 feet away, extremely unprofessional. After not finding a suitable pair of stockings, I walked back over to the cash wrap and showed her the Apple Maps hours provided, she immediately like a miracle dropped her tone and adjusted her attitude. She was silenced after proving I was correct, then said that was weird, I then turned around to leave, but noticed on my way out she nor the other employees didn't harass the white customers that came in after me about the minutes left before closing. I found her behavior childish and unnecessary considering the wrong hours posted is a reflection of store management not me.

purtroppo concordo con chi si lamenta dei resi… articolo consegnato al loro magazzino il 17 gennaio e ancora nessun rimborso, con l’assistenza clienti è un terno al lotto, alcuni gentili altre scocciate. Vediamo come va, oggi che ho scritto mi è stato chiesto di fornire la ricevuta di spedizione del reso (che chiaramente non ho più avendo spedito l’articolo oltre un mese fa), ma ormai non so che fare e sono a mani vuote, senza articolo e senza rimborso)