Urban Outfitters Recenzje 

Absolut schlechte Qualität, maximal im Laden kaufen!
Leider kam die eine Hose bereits defekt an mit einem Loch im linken Hosenbein. Die andere Hose, ich ich bestellt hatte war dermaßen durchsichtig, dass sie nicht im Alltag verwendbar ist. Für die Rücksendung wird dennoch 2€ berechnet, obwohl das eine Produkt fehlerhaft und das andere falsch dargestellt wurde. Ich würde nicht nochmal online bestellen.

Do not order from this company. They say they have refunded money when they have not.

Ordered some pants, received pants with used tampon in pocket of pants. I let them know what had happened and they wanted me to return an unsanitary item. There was no way I was going to touch those pants again. I let them know and they sent a new pair and then did a chargeback on my bank account. I was charged twice. I was told I absolutely needed to send in the dirty bloody pants I received in order to get the second charge off my account. Truly unbelievable. I went back and forth with them for days but they do not care and they want the pants with the used tampon in the pocket back. SO. GROSS 🤮

Ich habe einen Pullover bestellt und einen Monat auf die Bestellung gewartet. Nachdem ich 3 E-Mails geschrieben habe, kam endlich die Antwort, dass der Pullover im Versand als verloren gescannt wurde. Seitens des Onlineshops Urban Outfitters kam weder eine Entschuldigung, noch das sie sich von sich aus gemeldet haben. Aber das Geld wurde abgezogen. Der schlechteste Onlineshop der mir je untergekommen ist.
Kann ich leider keinem empfehlen. Sehr unzuverlässig und absolut schlechter Kundenservice.

Bestilte en taske som kom 10 dage senere, super flot, god kvalitet og perfekt størrelse er rigtig tilfreds med den, vil klart anbefale

Habe vor genau einer Woche einen Artikel bestellt, wo gesagt wurde, dass er innerhalb von 3-5 Werktagen geliefert wird und kriege heute am 6. Werktag mit, dass der Artikel storniert wurde weil er doch "nicht mehr vorrätig sei".

The store is nice and clean but the quality and pricing of the clothes are terrible. I am not paying £60 for a pair of trousers that are thin and not even finished correctly. The seems are falling apart and the quality is not on.

Wat slecht geregeld! 1 ster vanwege de kleding want die is erg leuk anders kreeg die 0 sterren. Net 30 minuten gewacht voor een pas hokje waarbij sommige mensen er zo 20 minuten inzaten. Terwijl er maar 5 pashokjes waren, ook niemand deed hier iets aan!!!! En daarna nog 10 minuten gewacht voor de kassa WAGELIJK echt regel dit!

I wish I’d checked the reviews BEFORE I made a bunch of online purchases with Urban Outfitters. The first order took forever to arrive but it was a least correct. Second order, HOLY MOLY! Took forever and the day I was supposed to pick it up, UO submitted a RETURN TO SENDER request!! After 48 hours of box phasing and multiple phone calls with UPS and UO trying figure out what was going on, I pick up a box that looks like it had been drugged across the US tied to the bumper of the delivery truck. Get home, open the box, and the first pair of shoes I open are NOT the shoes I ordered, which explains why UO submitted the RETURN TO SENDER request. They knew that they had made a mistake. Not one time did they reach out to me to explain what happened. I honestly would have been okay with that. Mistakes happen. But it doesn’t end there. I contact UO about the shoes and basically get told “we need a couple of days to think about whether or not we’re going to send the shoes you purchased!! Wait what?! Meanwhile, I go back to the website and see that the price of the shoes has now doubled and my size is sold out. I’m speechless at this point. Oh and there are no real people to be found in there customer service support. Just virtual help programmed to provide generic responses to every question. Yes, BUYER BEWARE with this merchant!

Very disappointing experience with Urban Outfitters. I placed two separate orders during a sale, and in both cases, items were marked as shipped but were never actually received by the carriers (OnTrac and UPS). The tracking remained stuck showing that the packages were awaiting receipt from the sender, meaning the items were never handed over for shipment.

As a result, my orders were eventually canceled, and now the items I wanted are no longer available at the sale price. I missed out on the discounts because of an issue that was completely outside of my control.

This happened on two different orders, which makes it even more frustrating. Poor inventory and shipping management led to a very disappointing customer experience.

Très très mauvais. Colis jamais reçu et ils ne veulent pas me renvoyer la marchandise! Inadmissible! N’achetez pas chez eux!

Unfassbar, was macht die Versandabteilung beruflich? Ein rotes Poloshirt für Damen in S bestellt. Beim ersten Mal kam eine rotes Shorts. Also Retoure und Ersatzlieferung angefordert. Beim zweiten Mal kam stattdessen ein schwarzes Herrenpullover in M für einen Empfänger in Schweden! Der wird sich freuen, wenn er ein rotes Damenshirt in S bekommt......
Kundenservice per Chat mies. Nur Textbausteine, keine Möglichkeit mir einfach ein kostenloses Retourenetikett auszustellen. Muss erst Fotos machen und 24-48 Stunden auf Antwort warten.
Im Urban Outfitters online shop werde ich nichts mehr bestellen, die sind inkompetent und verursachen mir Arbeit und Ärger.

My parcel wasn't delivered, I don't know where the driver put it but it wasn't where I live. They're suggesting it's my fault, have taken my money, are not doing anything about and threw about claims of fraud. So not only have they taken my money but I got a really insulting email too.

I went into a physical store and ordered a product I had seen online as it was not in stock. This was the second day of March. It wasn't until JUNE 4TH that I was told it was CANCELLED after being postponed many, many times. This is after I already had to recontact customer service because my shipping and email addresses were both entered incorrectly. Very upsetting, very disappointing. How did they settle it? With a punitive $10 voucher on $50 or more. Like I would ever spend money here again, I'll just go to the source companies they are garnering all their petty stock from. Especially after they basically spit in my face after the cancellation with a 10 off 50.

placed and order on May 15th for some shoes. Got 2 emails from them, an order confirmation and an expected delivery date for May 21st. May 21 was 12 days ago. I’ve spoke to customer service several times. Each telling me something different. And I’m unable to cancel the order because of some stupid policy. This company is trash.

Garment has embellishments that are just glued on and now falling off after a week. In contravention of the Sale of Goods Act. Certainly ain’t durable.

Haha omg I asked them about the import fee and shipping fee (im in Canada btw), they keep letting other people answer me and copy paste same answer. So shady! I used to like it, since I moved, there isn’t any store near my location anymore so I want to buy online. Import fee is 7$ and 15$ for shipping fee, my cart is 25$ so that means I paid double it. So ridiculous haha too bad

Meine Tochter hat, um den Studenten-Rabatt zu bekommen, ihre Telefonnummer und Schul-Emailadresse angegeben. Der Rabattcode, den sie anschließend erhalten hat, funktionierte aber nicht. Ich wendete mich an den Chat-Support, wo ich Auskunft geben, auf Antwort warten und Screenshots senden musste. Als ich nach mehr als 45 Minuten immer noch keine Lösung hatte, habe ich die schriftliche Bestätigung der Löschung der Daten meiner Tochter verlangt. Daraufhin sollte ich mich an den Support für den Studenten-Rabatt wenden. Weil der "Kunden-Support " fast eine Stunde bräuchte bis ihm der andere Kunden-Support eingefallen ist und ich nicht noch mehr Zeit in diesen Mist stecken wollte, habe ich nochmal um die Bestätigung der Datenlöschung gebeten, woraufhin ich nochmals an den anderen Support verwiesen wurde. Ich habe ca. 5 Stunden später immer noch keine Nachricht vom Support, obwohl ich meine E-Mail Adresse dort hinterlassen musste, um überhaupt mit dem Chat verbunden zu werden. Unseriöser Umgang mit Kundendaten und absolut unfähiger und unwillig er Kunden-Support

Ho pagato 164€ per dei jeans True Religion ma ho ricevuto un paio di jeans HOLLISTER. Oltre all'errore di marca, i pantaloni sono arrivati DANNEGGIATI. L'assistenza su Instagram mi ignora nonostante le prove fotografiche inviate. Pretendo il rimborso immediato.
Ordine: TP56332565

I bought 2 blind boxes online and picked up instore. When I opened the blind boxes, I found they were duplicates. I learned that the store keeps some blind boxes all randomly stacked together in the back which led to how I got duplicates in the same order. I tried explaining to the store manager that all the instore blind boxes are all in a set so no matter which two you grabbed from the same set, you cannot get a duplicate. But they didn't care and just told me blind boxes cannot be returned. This is outrageous as everyone buys blind boxes for the different variety and not duplicates!
However, when I chatted with the online representative, they immediately refunded me and apologized for the issue. I feel the store doesn't try to solve any issues and just don't care for the customers at all.