Urban Outfitters Recenzje 

First time ordering from UO, spent £195, they say they delivered by showing me the Evri tracker but nothing arrived, no note and I have a Camara in my front door with no sign of delivery attempt. Stuck in a loop with their poor customer service, they also send me a threatening message with liability and criminal activity disclosure! Never ever ever buying from them again.

Bestelling is uit het niks gecancelled door urban outfitters zelf. Ik krijg mijn geld niet terug, klantenservice zegt dat ik het zelf moet regelen met mijn bank. Dit is gewoon stelen zonder leveren.

Ordered item for delivery to store on 2 December and received email saying it would be 3-5 days. Now 15 December and status still says it will be available shortly. Tried contacting customer service twice and have had no response. Now they have a hold on my card for the order amount, no items and no resolution. Absolutely useless.

J’ai commandé des cadeaux de Noël lors du Black Friday. Quelques jours plus tard, je reçois un mail de leur part me disant qu’ils ont bien reçu mon retour de colis.
Or, je n’ai jamais renvoyé le colis, puisque je ne l’ai jamais reçu.

Je contacte le service client, on m’explique que mon colis a été renvoyé à l’expéditeur, mais que je peux commander sur le site à nouveau. Sauf que, bien évidemment, il n’y a plus les réductions du Black Friday.
Je réponds donc en leur demandant de bien vouloir me renvoyer ma commande, mais au prix que j’ai payé lors du black friday. Cela me paraît normal, étant donné que le problème ne vient pas de moi, mais d’une erreur de livraison.
On me répond que ce n’est pas possible, mais qu’ils peuvent me proposer une réduction de 15% lors de ma prochaine commande, réduction qui ne couvre pas le prix que j’ai payé à l’origine, me retrouvant à payer plus cher que la réduction initiale.

Ma mère et une amie ont eu le même souci. Serait-ce une arnaque pour nous faire acheter avec réduction, ne jamais nous livrer et nous faire commander au prix fort ?
Et a en juger par les autres avis, je ne suis pas la seule qui trouve que le service client laisse à désirer.

Une entreprise de rat qui a fait une augmentation record de son chiffre d’affaire de plus de 12% cette année, mais qui n’est même pas capable d’avoir un service client et un service de livraison à la hauteur des prix de l’enseigne.
Avec une qualité de plus en plus nulle d’après les habitués…
A fuir.

I left a bad review for urban outfitters which I got a response from, asking me to contact them and they’ll resolve the issue only for them to respond saying they’ve already done everything they can do which is give me a 20% refund for a faulty dress with a massive hole in the arm. Disgusting customer service! Shame on you urban outfitters, I’ve been buying from you guys for 10 years+ and I will refrain from doing so now.

Parcel arrived late

Worst company ever. Order placed 11.27. Label created 11.30. Never shipped. Keep being told to wait 72 hours. Then 24 more hours. Again and again. Just reship the package. I have been charged for it with nothing.

Where to start… the worst online shopping experience I have had in a while. £370 worth of clothes robbed by the courier. Customer service agents who are the least bit helpful possible. They tell you lies, misinformation and then don’t refund you when that’s what you asked for. Then send you the items which were in stock (as weeks have gone by since order) - I ASKED FOR A FULL REFUND!!! Then they apologise, tell you you’ll receive a full refund, but only send you a partial refund and send you other items. You ask them to fulfill their promise; they refuse and then tell you a customer cannot raise a formal complaint. USELESS!!!

Ca fait 3 fois que j'essaie de me faire livrer des bottes : première fois, ils ont mis le mauvais pays sur le bordereau d'envoi : ils réexpédient la commande et font la même erreur.
2ème fois, je paie mais la commande n'est pas prise en compte, aucun mail ni message d'avertissement sur le site.
3ème fois, je mets une adresse en France, je commande le 04/12, on est le 10, la commande n'est même pas en cours de livraison !
Les délais sont giga longs et je n'imagine même pas renvoyer mes bottes s'il elles ne me vont pas !
Quel enfer cette marque ! En + c'est cher.

Terrible customer service- my order was lost by Evri, I was advised by Evri to contact Urban Outfitters for a refund and it was literally impacted to find anyone to speak to while none of the automated options allowed me to address my issue. I am still stuck with no purchase and no refund.

Ware am 21.11.2025 bestellt, am 22.11. kam die Mail, dass die Ware angeblich versendet wurde. Nur ging die Ware nie in den Versand, die Trackingnummer wurde bei DHL nicht erfasst. Nxh einer Woche dann Anruf bei UO, wo ich dreist belogen wurde, dass die Ware versendet wurde, nur das Tracking nicht funktioniert. Bis heute (15 Tage nach der Bestellung) immer noch kein Versand.

The worst customer service ever! Took my order of an in stock item only to cancel it two days later with no explanation. I finally got ahold of someone vis chat (my email bounced) and they told me they could not tell me why my order was cancelled. Said they’d escalate and someone would get right back to me (that didn’t happen). Meanwhile I get dozens of emails and texts per day from them spamming me about sales.

I tried to buy these sweatpants in-store, but they weren’t actually available at the location. I asked the cashier, and she checked the system at the register and told me they were in stock online, so she helped me place the order right there. My shipment kept getting delayed for almost two weeks, and then the order was suddenly canceled and marked as sold out even though I purchased before it sold out. Really disappointing experience. Urban Outfitters needs to improve their inventory accuracy and communication.

What made this even worse is the customer service experience. I used a 20% code on my purchase, and when my order was canceled, the code wasn’t returned correctly. The replacement code they gave me was invalid. On top of that, Urban Outfitters kept deleting my comments on their site instead of actually addressing the issue.

Urban needs to improve not just inventory and communication, but customer service as well.

Frais de retour payante et la qualité du produit laisse à désiré.

Attenzione!!!! Truffatori…. Pacco pagato e mai arrivato!!!!non comprate su questo sito

Ho effettuato un reso 22 giorni fa, mi hanno risposto che servono fino a 28 giorni per elaborarlo...mai successo con nessun negozio con vendita online.
Se non ricevo il rimborso entro breve, mi rivolgerò a chi di dovere. Tra l'altro la qualità dell'articolo era pessima!
Aggiornamento mi è arrivato il rimborso ieri.

Jeg bestilte et par bukser, og efter 1 uge er der stadig ikke kommet nogen ordrebekræftelse. Jeg kunne se at pengene var blevet trukket så jeg skrev til dem. De sagde at ordren ikke var gået igennem og at pengene ikke var trukket endnu. Men det var de, så nu skal jeg ringe til banken for at få det fikset. Super dårligt, også fordi at de fralægger sig ansvar.

Ordered on line took my money but no goods delivered now not answering my emails am now going to try my bank to see if I can get my money back