UPS Ireland Recenzje 

Terrible experience item lost which is very expensive - can’t get a reply when I call and online claim form not working

Poorest service ever, poorest customer attention ever. They are the worst in all aspects. I requested a parcel to be collected and I waited for two days with no signs or information. When calling, customer service has no idea what to do.

I am extremely frustraded with UPS Ireland. My parcel was delivered to a UPS Locker, and I have already paid all the taxes for it. However, they never sent me the access code or QR code required to open the locker and collect my item.
I have already contacted costumer service, but the issue has not been resolved and I still haven't received the code. My package is stuck inside the locker, and I have no way to access it.

Yet again...Delivery being rescheduled...Frustration

EDIT. Marked as delivered but no delivery....This is fake rating scheme....

And no thanks Raja i do not wish to speak to customer service, because it takes about an hour of listening to advertising and these ridiculous answering machines to get to an assistant who is only sorry about situation.

Genuinely i do not wish for any of this

2nd Edit. ..
Delivery notifications do not show full exact address of delivery or location on map etc. Just mark as delivered so there is no way to tell what exactly is going on and where parcell is....I hate this company

There are many negative reviews for UPS Ireland. I must say that personally I have always found the company very efficient. I live in Co. Wexford and have never had cause for complaint with previous deliveries from UPS. My latest package was dispatched from Germany via Paris and Waterford and the package was delivered today, Monday 18th May, 3 days ahead of the scheduled delivery. Happy customer!

Extremely disappointed with UPS handling of my shipment and investigation process.

UPS collected a package containing my personal wallet with highly sensitive documents, including my ID, driver’s license, and bank cards. The sender confirmed the collection, and UPS itself also confirmed the pickup completion. However, the package disappeared from the tracking flow, and I have been requesting updates for over a month without any resolution.

Despite multiple open investigations and continuous follow-ups from my side, UPS is now trying to close the case claiming that the “liability period has expired,” even though I contacted them long before any deadline and they continued the investigation process during all this time.

Because of this situation, I may miss an extremely important international trip since my personal documents are still missing.

This is not just a delayed commercial shipment — these are irreplaceable personal documents. The lack of accountability, communication, and urgency in handling such a serious case is unacceptable.

Tracking Number: 1ZW60T3R6826721030
Case References:

C-0361765560
C-0364139257
C-0364553848

I sincerely hope UPS finally takes responsibility and helps locate my documents urgently.

How is this company still in business. Always late. When ordering on line I now ask about the courier and if it is UPS then will order elsewhere. So UPS is costing companies business.
This time I forgot to ask so Harvey Nornan beware.

Delivery woeful, charges inflated, customer service non existent, requested information not forthcoming, not seen the driver even though he claimed delivery was attempted, at 05.58, which obviously was not the case. Their online customer service was a complete waste of time. Eventually got a human being to talk to, but all she did was talk over me when I was trying to explain my problem. So if she is talking when I am talking, she obviously wasn't listening. I have paid all the fees via PayPal but they still can't give me a delivery date, let alone a time. I have informed the sender of my ongoing and continual problems, non of which was caused by them. In future I will check who the courier is before placing an order. If its UPS then I will shop elsewhere.
A disastrous experience. I do feel sorry for the company I ordered from as their service was brilliant.

Firstly charged me more than the shipping charge I paid to get my parcel from the UK to Ireland in "customs handling fees" 18.95 is a joke and triple other couriers.Came home early from work as my parcel needed a signature and had a delivery window. Low and behold no delivery. A technical issue at the warehouse and no mention to me. Rang and was told I had to be home next day or they won't deliver the parcel. Can't take more time off so it has to go to an access point. Why did i pay for delivery if they have to drop it 10 miles away. Utterly useless service.

0 would be my review if possible.UPS were meant to deliver a package to France from Ireland feb6. 1 week later we received it back saying the customer declined it due to damage...the package had no damage....we contacted the customer who stated he never refused anything .There was no damage to the package inside or out.We contacted UPS only to receive 16 messages from different outsourced customer care agents stating the customer declined it .We constantly informed them that the order was undamaged sent and received back to us and the customer has given a written statement to say it never happened. Then after threatening them with official complaints they changed it to the UPS depot in France said after inspection the package and documents inside were water damaged so returned it...it was a box of vinyl.We spent 3 weeks asking for pics and showing the package before we opened it when returned intact with no damage and they spent another 2 weeks copy and pasting answers from 9 different agents .We had to open an official case with the CCPC and threatened contacting the garda as they wouldn't stop messaging us the same rewritten words over and over for weeks after we asked them not to and when threatened with the guards they finally stopped.All we wanted was the item shipped again for 23 euro as that was the cost not any damage to the 180 euro value on it as they claimed as we kept trying to say there was no damage but the outsourced department wouldn't read what we were informing them.Then 3 days ago they sent a picture of inside and out without any damage to any of the package which made it worse as why did a staff member open it for no reason...Its now an open case with CCPC more on principle. If you can find another company to ship do..even DHL are slightly higher but UPS are useless

Update: After my complaint and the meaningless apology from UPS they did the same thing, dropped by the roadside just inside the gate and not to my door or mailbox, an expensive book this time just as it started raining. Avoid using UPS if possible.

Package was delivered, but dropped a distance from the house and mail box in an unsafe location near the roadside. When it was marked delivered I was confused because I couldn't find it, it was actually my regular postman from an-post, who drew my attention to it in the long grass near the gate of my house. Disappointed in the service, could have easily been lost or stolen, the least I'd expect is that it would be delivered safely to my door, rather than near the roadside for the drivers convenience.

Every time ups deliver there are problems, either find the adress or getting in building, but funny tracking number doesnt even show them being near the town. I have started not to order from companies that use ups, also customer service doesnt help there either.

Item recieved almost a week late, but atleast i have it now

This review concerns a failed delivery due to an “address exception” that could not be resolved in time.

The delivery address provided was complete and included a valid Eircode. I received a notification from UPS stating there was an issue and immediately attempted to correct or confirm the address through their system. I also replied directly to their emails.

Despite acting promptly, the parcel was moved to return-to-sender without giving any realistic opportunity for the issue to be resolved.

The core problem is procedural:
– An address is flagged
– The customer is notified
– But the return process proceeds before any response can be actioned

This makes the correction process ineffective.

There needs to be a meaningful intervention window where customer updates are actually considered before a return is initiated.

As it stands, the system creates avoidable failed deliveries and unnecessary inconvenience.

I am extremely disappointed with the service provided by UPS in Ireland.

My valuable parcel was lost due to their fault. The last tracking update shows that it was scanned in Santry, Ireland, and after that it simply disappeared. The tracking status still shows that the parcel has not been delivered.

We opened a case to investigate the missing shipment, but after a week they closed it without providing any clear explanation. There was no real effort to resolve the issue — just a formal response.

What is most frustrating is that they refused to compensate for the lost parcel, even though it went missing while in their possession.

This level of service is unacceptable. A complete lack of responsibility, transparency, and customer care. I strongly do not recommend using their services.

Do I have to even touch one?? It's a zero and many people hopefully may have experience a two but no, I paid 100 euro delivery charge and the company on the other side showed me the parcel was delivered and my side says it's in a warehouse awaiting a dispute from the receiver and in the receiver and heard nothing about it.
I cannot contact then it's always AI or chat bot etc and I don't know where I stand other than each day passes it costs me 250 for not fitting the part . Avoid this once reputable company at all cost absolutely awful and terrible service

Absolutely useless. Paid for express shipping on 7th april, item was due for delivery on 9th. Never came and was returned to sender. Made sure that the company had the eircode which they had, they resent the item and ups tracking say they attempted delivery (cameras show they didn't). This was a week ago. No "reattempted" delivery and no tracking update in 3 days. Phoned and they said they can't do anything, file a claim. Went online to file a claim and it says can't be submitted. No other delivery company has issues with delivering to our address. UPS are a disgrace of a company.

Minus 10. Terrible service, website, app, and totally dyafunctional communication. Insisted that they had delivered a parcel which showed up more than a week later damaged. It took multiple attempted phone calls, emails, and involvement of the sender for them to even locate the damaged parcel, which they just showed up with. No acknowledgement or apology. Avoid.

If it was possible to give a negative star review I would. For 1 singular delivery (ir lack thereof) So far I have had to deal with:
1) Day 1 of fabricating a total lie that a delivery was attempted. Not only was I at home all day but I have a video recording Ring doorbell that easily proves no one even came near my home to deliver anything.
2) two days later, Day 2 of same fabrication with added "couldn't obtain customs fee payment. Well you can't obtain that payment if you only dream up your alleged attempts at delivery!
3) I continue chasing up my package only to discover that they are claiming to the retailer that they can't deliver unless I pay customs fee online or over phone. Problem with that is I have an email from UPS confirming I can pay cash on delivery. Understandably I am hesitant to pay any customs until I have the package! I am already out the cost of the order that I don't have.
4) After much time and energy wasted on my part emailing and phonecalls, they claim they will deliver on Tuesday28th April 2026 (the claims of attempted delivery are from the previous week). Because they won't give me an alloted time frame when they are going to deliver, I inform them I have had to reschedule an important appointment for that day in order to be home all day so they need to deliver and be true to their word.
5) at 3.40pm on 26th April I email UPS just to check that the driver is indeed going to deliver that day. As I have stayed in all day etc. I receive an email back advising me that my package is in fact not going to be delivered that day. Surprise surprise!!!!! Despite the fact I have an email from that morning stating that they handed my package to the driver, the new email states that didnt happen because my package is still in the depot.
It would appear I am supposed to spend the rest of my days in my home awaiting delivery of a package that will never come! This package contains 2 birthday presents for my husband so it is not only time sensitive but so disappointing that he won't have his gifts. Utterly horrendous company.
UPS tracking number is 1ZJ40Y81682 1885586. For all the good that is!!!!! I have of course lodged a complaint with the originating online site advising them to change their courier because they will lose business as a direct result of using UPS.

Really disappointed with this experience. My order is marked as “delivered” last Tuesday after being delayed and bounced between Finglas and Roscommon, but I never received anything. To make it worse, the delivery location is showing as “N/A,” so there’s no indication of where it was supposedly left.

Tried to follow it up, but it feels like UPS aren’t bothered dealing with a lost package and would rather just mark it as delivered and move on. No proper explanation, no accountability.

Would not recommend based on this experience.