Una Mattress, a brand by Versigo Ltd Recenzje 

Great kids mattress, just be warned its a little fiddly to put together as there are 2 mattresses with different firmness and both flimsy and heavy. Will need an extra pair of hands to make it easier.

I also got the mattress topper. Its quite squishy and not as firm as I expected, I wouldn't recommend if you like a more firm bed.

I wanted to visit their office to discuss which mattress/firmness to go for. I have travelled 2 hours to Brighton then spent 45 mins looking for their ‘office’ but could not find it. I had been calling them for 45mins but no answer on the phone at all. I tried to call them again next day / yesterday…no answer again. Just checked their company’s profile and foubd that they have no 1 employee! How can you run a ‘company’ without any employees? Do you exist at all?

This mattress is the best mattress I have ever used. It's good value, even with it's premium price. As someone who suffers from EDS, the customisability of the different layers has been hugely helpful in fine-tuning the level of support to reduce pain when lying down. It is cooler than memory foam and hybrid mattresses I have used (still warmer than a pocket spring mattress, but not uncomfortably so). While not my primary reason for the purchase, the environmental credentials are also welcome.

After two recent terrible experiences with companies with large marketing budgets, this purchase went flawlessly.

We are thrilled with our new mattress. After lots of research we decided to give Una Organic a try. The service was smooth from start to finish and we are delighted with our purchase. Highly recommended.

I purchased a mattress from this company and couldn't be happier. Not only is it comfortable, but the customer service was exceptional. I highly recommend them!

I received the delivery of mattress & I immediately unpacked to find out that the mattress had to be taken to our bedroom and had 8 pieces of which 6 very heavy & was carried upstairs & assembled by ourselves as DPD delivered it & not white glove service. It was a task in itself and not worth the price we paid. But it doesn’t end here but after placing an order and waiting for a month all I get is a dirty, used, stained and torn mattress full of hair and stain marks.
It’s been used to such an extent that the cover is loose and can easily fit in about 4” topper.

YEAKS!

Can you kindly explain to me £2015 what have I paid for ? Would you use such mattress and pay for it ?

It’s a shame that a such big company and expensive mattresss we received is used, stained.

I have attached the order screenshot as they might say we don’t have such order in response. I called the number provided to find out they are busy hence left the voicemail. Will update review once I hear back & solution offered.

They originally offered £1000 compensation and new cover. Now they changed they will only give £1000 compensation if we return the used stained cover. The mattress is sent in 7 parts and is really heavy and removing cover will only mean putting another hard work which we shouldn’t be doing. Changing their terms on email after agreeing to provide new cover, selling used mattress seems to be their way of trading. Why would they need ripped, used stained cover ? They will end up giving it to others and take them for a ride. If sending used mattress was their genuine error then they shouldn’t be changing their terms for compensation. It clearly proves that sending stained mattress is not genuine but has been done on purpose.

They need the cover to inspect if it’s brand new or not but they have clearly alleged that we have lied by saying the cover is stained and they are confidently saying it’s brand new and not used. In email they have gone and alleged DPD box is damaged hence they have stained it 😂. £2000 worth mattress is not white glove delivery but a dpd damaged box delivery🤣. We have uploaded the pictures on email within 1 hour of delivery and can be seen on your website reviews used mattress pieces each of them had hair and cover with big stain and ripped from the corner. They promised £1000 compensation and now they are saying that they will send it after we have returned them their used cover which means wasting 1 hour to remove old cover and replace it with new and post it to them. Shows the level of service where you are alleging DPD, then us and now refraining from giving us £1000. Let court deal with your company. And we will take the cover to court for dispute as now you haven’t refunded our £1000

I suffer from lower back pain, since sleeping on the UNA mattress; when I wake up and get out my bed my back feels 90% better than my last mattress.

This is a really lovely comfortable mattress. It arrived when it said it would and communication was clear. I know my child is sleeping on a natural spring and chemical free mattress and this is so important to me. They will spend a long time using it so I have peace of mind that we have a cleaner and healthier choice of mattress.

Their website explained very well what the mattresses looked like and how to set them up. I was also impressed that their chat was available late in the night and I could speak to a knowledgable person.

While the price point is on the higher side, I believe it's justified by the quality and the organic aspect of the mattress. It's a worthwhile investment. Overall, I highly recommend this mattress. It's adjustable, comfortable, and seems built to last. Anja was very helpful answering my many questions.

Delivery experience was horrible - boxes were dropped at my front door, with driver complaining to me that these are too heavy to be carried by one person only. Question, if the delivery man said these are too heavy for one man to carry, how is a female with mobility issues suspected to bring those upstairs by herself? Customer service was unhelpful by saying that "most customers do manage to lift those by themselves". As she pointed out, it is mentioned in the small print that DPD only delivers to front door - not the kind of service you would expect from a premium mattress at a considerably higher price than competitor products (that do offer deliver to room of choice at no extra charge). There is also no further explanation in terms of how to put the layers together, so you need to search through their website again for instructions. Quite disappointed and would expect better customer service for a company that markets their products as premium.

Very straightforward to order with delivery on time and as advised. Well worth the money, just wish we hadn’t wasted so long looking for emperor beds that I found too hard and hubby found too soft. Building each half to fit our different needs has proved perfect and we both struggle to leave our bed in the morning because it is soooo nice. I used to be a very restless sleeper as I could rarely relax immediately but this mattress is comfortable however I sleep 💤 And the best thing of all, my husband doesn’t snore as loudly..... or maybe I just don’t hear it! I’ve been singing Una’s praises to everyone.

i have been very happy with my Una mattresses. I ordered one for myself and found it the best i've ever had. So much so that i purchased one each for my adult children who are equally happy.
They were delivered in perfect condition and communications excellent. I would strongly recommend them.

The mattress itself is fabulous. Customer service left a lot to be desired. Emailed after 5 weeks as I'd heard nothing. Did get an email back fairly quickly saying there'd been a delay and it would be another 4-5 weeks. I said I would have thought they would contact me, their reply "we were just about to. There aren't enough hours in the day". The next I heard it was on it's way - at the end of the second 5 weeks, which is good. But again I'd have thought some sort of pre notice. Good job I wasn't away for Easter.

We purchased a mattress recently from Una Organic. The quality of the mattress is excellent (the best I've had so far), and I was very pleased with the customer service. They regularly kept me up to date on the delivery date, checked in to check if we were satisfied with the product. I can wholeheartedly recommend this company.

I love the mattress. It took a few days and trial and error with which layer to have on top (plus the topper), but I soon found it very comfortable indeed and can't recommend it enough. I have environmental sensitivities, and was sent a sample to sniff beforehand. The bed smells pleasantly of vanilla, and as there are no chemicals, has not set off any reactions. We had issues with the cover, which came smelling and had clearly been put away wet, but the company was very professional and dealt with this straight away. I also love my pillow (my husband has the deeper one and I have the shallower one - very comfy and helps with a good night's sleep).
The mattresses are very heavy, but as they come in six pieces (three either side), my husband manages. We have found that it is so heavy that even with my seven stone weight, some of the slats are beginning to break on the bed frame, so we are looking at buying stronger ones. I have no regrets buying the mattress and am very grateful to have found a lovely, comfy mattress that is environmentally friendly. Great service too. Thank you.

When I opened my order (order number UK36323) I was shocked to find numerous long black hair on both sides of the product. Apart from the hair it just did not look brand new. When I contacted Una about the issue, Nicole from their office ADMITTED that Una do re-sell their returned/used products!!! She said they sell their ‘refurbished’ products on ebay. I think this is outrageous so in the last 4 weeks I have checked couple of times on ebay and surprise….I could not find the item I returned. I’m pretty sure 1 month would have been long enough for them to put it on ebay but it is not the case. I’m pretty sure it will be or has been re-sold again as new.

After they collected the product and after my ordeal I had to wait 3 weeks to get my refund. Throughout the whole process I haven’t received any form of notification or communicatiion either.

UPDATE: Answer to their reply: I meant by no communication that I haven’t received any information on how long I will have to wait for the refund. Then I had been told by Anja this is the standard lead time for the refunds. 2 weeks + 1 week depending on our bank. When I told her I find it too long for a refund she gave me a different explanation: the pillow got lost at DPD which delayed the process.
Considering the fact that UNA is a small company as I was informed by Anja, it just seems to be very chaotic.

Furthermore, I asked them for a link as I wanted to leave a review on their website, they sent me a Trustpilot link. Once I sent the review I could not find it on their website. I had been told by Una it takes couple of days as it needs to be verified. After almost 2 weeks I asked them again and they frankly told me that they sent a Trustpilot link so it won’t show on their website. Now I know why they mostly have 4 and 5 star reviews on their website. They simply select the good ones.

Answer the their update: I’m sorry Anja but you only display 4 and 5 star reviews on your website. Plus, when I asked you for a review link for your website you sent me a Trustpilot link which you not at all show on your site! This way you keep away bad reviews from your site which I can understand, although find it unfair to buyers.
I had to search for the different reviewer site you use for your website and leave a separate review which now appears on reviews. io

Be aware!

A comfortable mattress, and a healthy and environmentally conscious option.

After previously having a Simba mattress, which only lasted 3 years, a mattress from Brook and Wilde that I returned due to the smell and impact on indoor air quality (VOCs), and having cancelled an order for a Simba GO “natural” mattress which on closer inspection still used fire retardant sprays, this was finally a great buy.

Obviously I can’t speak for the longevity of the Una mattress just yet; I hope it lasts longer than our first Simba mattress.

However, it’s currently very comfortable, virtually smell free; it was also easy to set-up. It was delivered promptly (2 week lead time, compared to months for other companies) and the communication was great. Since it’s delivered in boxes by a courier, you don’t have to mess around with movers who have been unreliable in the past.

My only word of warning would be that the mattress is probably a little softer than I would like, even in the firmest configuration. This doesn’t bother my wife, but I could see this becoming an issue for me if it gets much softer over time. However, I do like a firm mattress, so this wouldn’t be a concern for most.

just to put it simple: I ordered a toddler 140x70 mattress on the 20th of november 2022 (4 to 5 weeks delivery) and today, the 26th of january 2023 (on the 10th week) I still have no news regarding the status of my order. After the cancellation I bought a yumeko mattress instead, cheaper, better, organic in all the aspects and next day delivery

I've been through many mattresses, foam, pocket sprung, memory foam or a combination, all of which started sagging, sometimes within a year - which my back is very sensitive to. We decided to go for latex as it's meant to last longer and is better for the environment. I like a firm mattress so we went with the superking Deluxe. It's deluxe indeed! Delivery took about 5 weeks, it arrived in 4 big boxes which all were clearly labelled with both numbers and contents (box 1 contains the cover which you'll need first). The mattresses come in reusable vacuum bags, which is a great idea as it protects them during delivery yet limits plastic waste. The superking comes with a soft 'pillow layer' which covers both sides. Both my husband and I started with the soft layer next (we read something about having a cushioning layer on top of a supporting layer) then firm, and medium last. I found this combination didn't work well for me so played around a bit with different combinations over a few nights and settled on medium on top, then soft and then firm last. It's heaven! I think it's amazing to be able to play around with firmness and choose what works best for each side - never thought I'd end up with the firm layer on the bottom. I'm loving the feel of latex - it's bouncy but so soft and so supportive. My backache is now completely gone, and I can actually have a lie in without my back suffering for it. Thank you Una mattress!!