Uk Northtrampoline Recenzje 

81
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My kids love the trampoline. It is well built. We had a minor issue and ordered a spare post. Proactively contacted by customer service to offer a refund and warranty solution that went above and beyo... Zobacz więcej

Oceniono na 5 z 5

The trampoline I ordered turned out to be too big, but the team resolved it and got the correct size sorted the same day. Exceptional service - highly recommend. The whole family loves the trampoline!... Zobacz więcej

Oceniono na 4 z 5

Quick delivery. Unfortunately packaging was damaged in transit, but customer service dealt with my query quickly and efficiently. Kids are very happy with their new trampoline.

Oceniono na 1 z 5

Currently on my fourth delivery slot with it having been rescheduled three times. It keeps being delayed with no explanation. Ordered on 24 July and still not here despite it being in stock and ‘ready... Zobacz więcej

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4,1

Dobra

Wynik TrustScore: 4 na 5

81 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Wszystkie recenzje

(81)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

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Oceniono na 5 z 5

Excellent product

Excellent product, great service. Looking forward to many years you of fun for our boy.

5 sierpnia 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review. We're so pleased you're happy with the service and product you've received

Oceniono na 5 z 5

excellent customer service

We had a problem with the incorrect trampoline being delivered. North Trampolines service was excellent in terms of being able to remedy the situation. Great product aswell, don't hesitate to buy.

2 sierpnia 2021
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Odpowiedź od Uk Northtrampoline

We're glad we were able to sort out the delivery issue quickly and that you are happy with your trampoline!

Oceniono na 4 z 5

Great product

Great product - Delivered and installed as required. The delivery team
We’re late/delayed - but did not communicate this to me - leaving me to chase them up. They arrived the following day. Not the best performance there!

13 lipca 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review. Apologies you'd had a delay with your delivery, there had been an issue that day, but we're pleased the team were able to be with you first thing the next morning.

Oceniono na 5 z 5

A great quality, safe brand.

I was very nervous about buying a trampoline for my accident prone, boisterous children but I’m delighted with our North 8ft by 12ft Explorer oval. It’s amazing! The non zip entrance is perfect with younger siblings and the hidden springs are great too. We paid for the building service and it was worth every penny. The men were very polite and professional and made assembly look like child’s play. I wouldn’t hesitate to recommend this brand and product to others.

11 lipca 2021
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Odpowiedź od Uk Northtrampoline

Thank you so much for the review. We're so pleased you're happy with your purchase!

Oceniono na 5 z 5

Excellent quality

Excellent quality, obviously well made and I now have two extremely happy children 😁

11 lipca 2021
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Odpowiedź od Uk Northtrampoline

We're so pleased your children love their trampoline!

Oceniono na 5 z 5

Great customer service from start to…

Great customer service from start to finish Stephanie kept us updated on progress and the couple who delivered and installed the trampoline were great. Would definitely recommend.

28 czerwca 2021
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Odpowiedź od Uk Northtrampoline

We're so pleased you're happy with the service you've received from us

Oceniono na 5 z 5

Incredible Customer Service and Superb Trampoline

Had an issue with a couple of parts of my trampoline, but the team from North reacted immediately to resolve my issue and swap the parts within 3hrs of contacting them. They even drove across the country to meet me on a Friday afternoon to make the swap.

Highly impressive customer service experience that was matched by a trampoline of superb quality.

25 czerwca 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review. I'm so pleased we able to help resolve your issue!

Oceniono na 5 z 5

purchased a trampoline off the website…

purchased a trampoline off the website , payed for them to assemble seeing as it was half price on website so I thought what a bargain at less then £100 . I chose delivery and assemble day they were very flexible 😃 a lovely man called Eugene arrived on his own and assembled the massive 14ft trampoline all by himself “in the pouring rain “ whilst my two little girls waited patiently for him to finish , he was lovely so polite lovely to speak to and had it put up in less then a hour . The trampoline it self is amazing so bouncy , the whole service from start to finish I received from north trampoline was 10 stars . Many thanks again . xx

19 czerwca 2021
Opinia niezależna
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Odpowiedź od Uk Northtrampoline

Thanks for the review. We are so pleased you're happy with your trampoline and the service you have received!

Oceniono na 5 z 5

Good delivery and communication…

Good delivery and communication throughout. Excellent trampoline, kids love it. Installed it myself, could of done with more detailed instructions but managed to work it at myself.

14 czerwca 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review and the feedback on the instructions, we'll pass this on to the product team

Oceniono na 5 z 5

Great trampoline

Great trampoline. Daughter loves it. Can practice her gymnastics on it.

13 czerwca 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review. North trampolines are perfect for gymnastics training

Oceniono na 5 z 5

Kids having fun

Great product, great advice, great service... my kids are having a great time 👍

13 czerwca 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review. Hours of fun for the whole family!

Oceniono na 5 z 5

Brilliant trampoline

Brilliant trampoline. We bought the North Explorer 14ft Round, really pleased with the choice. Kids love the freebie ankle strap thing too which hooks up to an app. Very bouncy and sturdy as you would hope for the price, and at this level you expect a professional type of trampoline which is what it is. Regularly have myself and 3 kids bouncing on it with plenty of space.

10 czerwca 2021
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Odpowiedź od Uk Northtrampoline

It sounds like you and the kids are having a ball on your new trampoline. We love the Jump Games too for extra fun!

Oceniono na 5 z 5

14ft explorer trampoline

We got the 14ft explorer trampoline with ladder. Absolutely brilliant. The built quality is a very high standard, north have really thought long and hard about what goes into building a premium trampoline, very easy to assemble and the bounce is the best I’ve experienced.

6 czerwca 2021
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Odpowiedź od Uk Northtrampoline

We're so pleased you love the bounce on your new North trampoline and the time we've put in to developing our trampolines!

Oceniono na 3 z 5

Trampoline great but there was damage…

Trampoline great but there was damage to a zip on arrival (spotted by the install team) which means that one area is not secure in terms of separating the jump area from the springs. These things happen but they have only committed to sending a replacement section in 3 months!

3 czerwca 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review. Apologies there was an issue with a zip on your trampoline, we're working hard to see if there is anything we can do to get the new part to you more quickly

Oceniono na 4 z 5

Sorry for delay only put the trampoline…

Sorry for delay only put the trampoline up today, great product by the looks of it, Robust. We have a 13yr Autistic son and he literally wears trampolines! He loves jumping and we have no back garden anymore to accomodate, and he is in love with your's so thank you!

30 maja 2021
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Odpowiedź od Uk Northtrampoline

Thank you for your review. We're pleased you're happy with the quality of your trampoline, it sounds like it's going to get lots of use!

Oceniono na 3 z 5

Product is really good

Product is really good. Sadly the experience was tainted by hectic and unrealistic delivery schedules ...The situation was resolved but I wouldn’t go through the sloppy delivery/ installation again - I think the delivery men are out under immense pressure to deliver/install and the team behind arranging this are to blame. The smooth marketing of the brand tricks you into believing the product is to be delivered & installed in a professional manner.... which is not the case

23 maja 2021
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Odpowiedź od Uk Northtrampoline

Thanks for your review. We're pleased to hear that you are happy with your trampoline but terribly sorry you've had a negative experience with the delivery. We are looking into this now but are aware there was an issue with scheduling that week. We're glad we were able to get your trampoline installed in time for the party.

Oceniono na 2 z 5

poor delivery

never anyone available to talk to. This may be because of the association with Capital Play? Capital play seem to have a confusing web set up where one web site is not UK and another is UK.
Trampoline arrived eventually. We were told that it would be here in a few days. We are in the highlands so that sounded great. Tuffnels, the preferred carrier by North, emailed us to say on its way and gave a date of delivery. This was followed up with a day and time window. This was missed and on checking tracking we saw that it had been delivered. This was not the case and North after chasing said it was delivered but to a second carrier in Inverness. That is the las we heard until last Saturday a van arrived with the Trampoline being three days late. As is is an on ground trampoline we had arranged for a digger and driver to be on site Friday, two days after promised delivery. That cost money and we now have to wait for a window in his schedule to return. We haven't even unpacked the trampoline yet.

22 kwietnia 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review and apologies for the confusion. It seems that when you tracked your item it had been delivered to the forwarding courier rather than you. Thank you for bringing this to our attention, we have put a process in place to ensure that this doesn't happen again in the future.

Oceniono na 1 z 5

Ordered with money taken 6/4 and…

Ordered with money taken 6/4 and haven’t heard a thing since. No contact. Nothing.

20 kwietnia 2021
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Odpowiedź od Uk Northtrampoline

We're so sorry there had been an issue with your order, but pleased we've been able to rectify it now. There had been a mix up with our courier which was the reason your trampoline was delayed and you weren't informed. Apologies again

Oceniono na 5 z 5

Delighted!

Product arrived on time and all parts presents. A couple of the ends of the tubes were slightly damaged but it didn't cause a problem putting it all together.
Much easier to assemble than our old trampoline and better quality. Brilliant bounce!

6 kwietnia 2021
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Odpowiedź od Uk Northtrampoline

Thanks for the review. We're glad you found the quality better than your previous trampoline and you love the bounce!

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