Uk Northtrampoline Recenzje 

80
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My kids love the trampoline. It is well built. We had a minor issue and ordered a spare post. Proactively contacted by customer service to offer a refund and warranty solution that went above and beyo... Zobacz więcej

Oceniono na 5 z 5

The trampoline I ordered turned out to be too big, but the team resolved it and got the correct size sorted the same day. Exceptional service - highly recommend. The whole family loves the trampoline!... Zobacz więcej

Oceniono na 1 z 5

Currently on my fourth delivery slot with it having been rescheduled three times. It keeps being delayed with no explanation. Ordered on 24 July and still not here despite it being in stock and ‘ready... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Quick delivery. Unfortunately packaging was damaged in transit, but customer service dealt with my query quickly and efficiently. Kids are very happy with their new trampoline.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

80 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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4,1

Wszystkie recenzje

(80)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
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Oceniono na 5 z 5

Excellent customer service

My kids love the trampoline. It is well built. We had a minor issue and ordered a spare post. Proactively contacted by customer service to offer a refund and warranty solution that went above and beyond. I have no doubt the trampoline will be well used for years to come.

12 lipca 2026
Oceniono na 5 z 5

Fantastic inground trampoline

The trampoline I ordered turned out to be too big, but the team resolved it and got the correct size sorted the same day. Exceptional service - highly recommend. The whole family loves the trampoline! We got them to install our inground trampoline and the service throughout was exceptional

14 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service and quality

The team were very professional and worked hard in the blazing heat over two days to install our highly anticipated in-ground trampoline. Communication throughout was excellent, the team were very considerate, neat and tidy (considering they were digging up huge amounts of clay-like mud) and we are delighted with the end result.

9 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Currently on my fourth delivery slot…

Currently on my fourth delivery slot with it having been rescheduled three times. It keeps being delayed with no explanation. Ordered on 24 July and still not here despite it being in stock and ‘ready to ship’.

24 czerwca 2026
Logo Uk Northtrampoline

Odpowiedź od Uk Northtrampoline

Hi,

Thank you for taking the time to share your experience.

We are truly sorry that your delivery was rescheduled several times without any explanation. We completely understand how frustrating this must have been..

Your order was dispatched promptly, but unfortunately it experienced repeated delays after being handed over to our delivery partner. We sincerely apologise for the inconvenience and uncertainty this caused. We are pleased that your trampoline has since been delivered.

We hope you and your family are now enjoying the trampoline.

Warm regards,
Team North Trampoline

Oceniono na 5 z 5

Excellent service. High quality product. Easy build.

Excellent service. High quality product that will stand the test of time. Easy to build (by my 12 year old, her friend and a little help from me). One happy girl, thank you!

I've had a really positive experience with North trampoline. Their customer service stands out as exceptional. They provided really helpful advice and we are delighted with the quality of their product which will see many years of use.

Our 12 year old daughter loves trampolining but had outgrown our old trampoline and was finding it restrictive. We had limited space to go much bigger and wanted to be sure that if we upgraded it would be worthwhile so I emailed asking for some advice.

They replied promptly, answering my questions thoughtfully and taking into consideration the types of tricks our daughter is doing. I discovered that although the same width, a longer, oval trampoline would be a significant improvement and based on her level decided on the Legend.

Last Sunday, highly motivated and beside herself with excitement, my 12 year old and her friend dragged the boxes to our driveway and started to build the trampoline. The three of us got it finished in a few hours and then they started bouncing. That afternoon she started doing harder tricks and combinations and she is on it all the time. It already feels like money well spent. We are really pleased, thank you.

15 czerwca 2026
Oceniono na 1 z 5

Delivery was a nightmare

Delivery was a nightmare. Have asked for a call back, heard nothing. Avoid!

2 czerwca 2026
Logo Uk Northtrampoline

Odpowiedź od Uk Northtrampoline

Hi Katie,
 
Thank you for taking the time to leave a review.
 
We are very sorry to hear that your delivery experience did not meet your expectations, and we sincerely apologise that our installation team arrived later than originally planned.
 
We understand your frustration regarding the callback, and we are sorry that we were not able to reach you as quickly as you had hoped. Our team did call back as soon as we had time to review your request, though we appreciate this was not as prompt as it should have been.
 
We hope we were able to resolve things for you and that you are now enjoying your trampoline. If there is anything further we can help with, please don't hesitate to reach out to our customer service team.
 
Kind regards,
 
Team North Trampoline

Oceniono na 1 z 5

Slow delivery time.

Slow delivery time.
Website states 3 working days for delivery.
Contacted company and spoke to representative. They said they would ring back with update on shipping. No contact received.
Shipping progress via Ship app totally unhelpful.
Order placed 10 days ago and still not received.
Kids back to school tomorrow. Great.

22 maja 2026
Logo Uk Northtrampoline

Odpowiedź od Uk Northtrampoline

Hi,
 
Thank you for sharing your experience with us.
 
We are truly sorry that your order was delayed, and we sincerely apologise that you were promised a callback but did not hear back from us. We completely understand how frustrating this must have been, especially with the children heading back to school.
 
We also appreciate your feedback regarding shipment tracking. Clear and reliable communication throughout the delivery process is something we are continuously working to improve.
 
We sincerely apologise for the inconvenience caused and hope that you and your family have since been able to enjoy the trampoline.
 
Kind regards,
 
Team North Trampoline

Oceniono na 5 z 5

Great trampoline

Great trampoline, really bouncy and stable. Issue with springs missing from delivery. Quickly sent out but issues with second delivery that I had to chase multiple times. Head office apologised and sent someone out to build the trampoline for me, much appreciated.

3 maja 2026
Oceniono na 5 z 5

Great trampoline

Great trampoline!

Great help on the phone, very good experience.

Would really recommend them.

It's a lot of work building one of these into the ground but it's worth it!

19 marca 2026
Opinia niezależna
Oceniono na 5 z 5

We are so thrilled with our North…

We are so thrilled with our North trampoline. It has so much bounce and sits really nicely in the ground. My children are so happy with the quality. This had to be suitable for GCSE PE trampolining and it really is. Thank you for your hard work.

13 kwietnia 2026
Opinia niezależna
Logo Uk Northtrampoline

Odpowiedź od Uk Northtrampoline

Hello Kate,

Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear how pleased you are with your North trampoline and that it sits so well in the ground with such great bounce. Knowing that your children are enjoying it really means a lot to us. Your kind words make all the hard work worthwhile. Wishing your family many happy and confident jumps ahead and thank you again for choosing North. 😊

Best regards,
Team North Trampoline

Oceniono na 5 z 5

Excellent service

Excellent service. The guys arrived on time were so quick, neat and efficient and polite. A pleasure to have working in the garden. The trampoline is a huge hit with our kids and the trampoline itself is fantastic!

10 kwietnia 2026
Opinia niezależna
Logo Uk Northtrampoline

Odpowiedź od Uk Northtrampoline

Thanks a lot, Emily!

We’re so happy to hear everything went smoothly and that the kids are loving the trampoline 😊 It was a pleasure working for you, and we truly appreciate you taking the time to leave a review.

Best regards,
Team North Trampoline

Oceniono na 5 z 5

Great company, great design, great staff!

I have been able to purchase replacement jump mat, enclosure, springs, the cover for the springs and enclosure pole sleeves to make new my kids trampoline, which is very very well loved. They’ve had it since may 2022. Although this has been costly, I love the design of the legend, rather than spending days trying to thread rope around the base of the enclosure, this zips straight onto the matting. So valuing my time, replacing these parts was much easier. I’ve called to ensure the parts ordering was the correct parts and staff have been very helpful. Great product, great design, great staff! Thank you!

14 kwietnia 2026
Logo Uk Northtrampoline

Odpowiedź od Uk Northtrampoline

Thank you, Cheryl!

We love hearing that your trampoline has been so well loved since 2022 and that replacing the parts helped bring it back to life. We’re especially glad the zip-on enclosure design made things easier and that our team could assist you along the way. Really appreciate you taking the time to share your experience!

Best regards,
Team North trampoline

Oceniono na 4 z 5

The item or the supplier?

I purchased the trampoline for my grand daughter. I'm not sure if the supplier is one of the same company this review is about, could it be Capital Play or is it North Trampoline? The item is very good quality, far better than the products sold by general play equipment stores. This was an end of line item which was being sold at a seriously reduced price. Most definitely worth the money I paid. Had I paid the normal retail price of a product which is a different colour, I'm not too sure full price is value for money. I have been told spares will be available for the item I bought for many years to come, (if required), but already the company web site has changed re stock and I cant find a couple of accessories I knew were produced to fit it. Time will tell if I was told good or bad by the seller re parts. I tried to make contact about delivery to try and help the crew, at the time of writing this requested review I have never had a reply to my e mail(s). Thankfully the item was delivered, albeit 1.5hrs after the time given, hence a good reason to justify trying to help the courier find my house. Upon opening the packaging slip attached to one of the damaged boxes it mentions about receiving damaged boxes etc. As it was a Bank Holiday weekend, no one was available for contact. I did send an e mail to cover my back. Thankfully all parts were present and there were no damaged items. My grand daughter is loving the item, it is in a different league to the one she has had. Full 5 stars for the item, the supplier looses a star. In future years, who does the buyer contact for any accessory or part for the need of line item and just what accessories are available?

30 marca 2026
Logo Uk Northtrampoline

Odpowiedź od Uk Northtrampoline

Hi Mike,

Thank you for such a detailed and honest review, it’s really appreciated.

To clarify, Capital Play is a sister company of North Trampoline and also a supplier of North Trampolines, so while you may have purchased through Capital Play, the trampoline itself is a genuine North product.
We’re delighted to hear your granddaughter is loving it and that the quality has made such a big difference.
We’re sorry you didn’t receive a reply to your email at the time and that delivery arrived later than expected, thank you for flagging this.

If you ever need spares or accessories, they’ll continue to be available for many years, including for end‑of‑line models. You can find them here:

👉 uk.northtrampoline.com

You’re also very welcome to contact us directly anytime:
📞 01276 859540
✉️ info@northtrampoline.co.uk

Thanks again for your balanced feedback and for choosing North, we really hope the trampoline continues to bring lots of enjoyment for years to come.

Kind regards,
The North Trampoline / Capital Play Team

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