My kids love the trampoline. It is well built. We had a minor issue and ordered a spare post. Proactively contacted by customer service to offer a refund and warranty solution that went above and beyo... Zobacz więcej
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The trampoline I ordered turned out to be too big, but the team resolved it and got the correct size sorted the same day. Exceptional service - highly recommend. The whole family loves the trampoline!... Zobacz więcej
Quick delivery. Unfortunately packaging was damaged in transit, but customer service dealt with my query quickly and efficiently. Kids are very happy with their new trampoline.
Currently on my fourth delivery slot with it having been rescheduled three times. It keeps being delayed with no explanation. Ordered on 24 July and still not here despite it being in stock and ‘ready... Zobacz więcej
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4,1
Dobra
81 recenzji
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The item or the supplier?
I purchased the trampoline for my grand daughter. I'm not sure if the supplier is one of the same company this review is about, could it be Capital Play or is it North Trampoline? The item is very good quality, far better than the products sold by general play equipment stores. This was an end of line item which was being sold at a seriously reduced price. Most definitely worth the money I paid. Had I paid the normal retail price of a product which is a different colour, I'm not too sure full price is value for money. I have been told spares will be available for the item I bought for many years to come, (if required), but already the company web site has changed re stock and I cant find a couple of accessories I knew were produced to fit it. Time will tell if I was told good or bad by the seller re parts. I tried to make contact about delivery to try and help the crew, at the time of writing this requested review I have never had a reply to my e mail(s). Thankfully the item was delivered, albeit 1.5hrs after the time given, hence a good reason to justify trying to help the courier find my house. Upon opening the packaging slip attached to one of the damaged boxes it mentions about receiving damaged boxes etc. As it was a Bank Holiday weekend, no one was available for contact. I did send an e mail to cover my back. Thankfully all parts were present and there were no damaged items. My grand daughter is loving the item, it is in a different league to the one she has had. Full 5 stars for the item, the supplier looses a star. In future years, who does the buyer contact for any accessory or part for the need of line item and just what accessories are available?
30 marca 2026
Odpowiedź od Uk Northtrampoline
Hi Mike,
Thank you for such a detailed and honest review, it’s really appreciated.
To clarify, Capital Play is a sister company of North Trampoline and also a supplier of North Trampolines, so while you may have purchased through Capital Play, the trampoline itself is a genuine North product.
We’re delighted to hear your granddaughter is loving it and that the quality has made such a big difference.
We’re sorry you didn’t receive a reply to your email at the time and that delivery arrived later than expected, thank you for flagging this.
If you ever need spares or accessories, they’ll continue to be available for many years, including for end‑of‑line models. You can find them here:
👉 uk.northtrampoline.com
You’re also very welcome to contact us directly anytime:
📞 01276 859540
✉️ info@northtrampoline.co.uk
Thanks again for your balanced feedback and for choosing North, we really hope the trampoline continues to bring lots of enjoyment for years to come.
Kind regards,
The North Trampoline / Capital Play Team
A single part was missing (one foam…
A single part was missing (one foam padding cushion) in the shipment. Fair enough, you think, it should be easy to get reshipped. But at North you have to send at least 10 emails back and forth before you are told to fill in a form that doesn't work. They market themselves as premium, but deliver anything but a premium trade. Buy the trampoline elsewhere
27 marca 2026
Opinia niezależna
Odpowiedź od Uk Northtrampoline
Hi Per,
Thank you for taking the time to leave a review, although we of course wish your experience with us had been a better one.
We sincerely apologize that a foam padding piece was missing from your delivery. This has now been taken care of, and we have created a new order to ship the missing part to you.
We’re also sorry that the process felt complicated and time‑consuming. That was never our intention, and we truly take your feedback to heart. As a gesture of goodwill for the time and inconvenience this has caused, we wanted to offer you a compensation, and have therefore tried to reach you by phone. Please feel free to call us back or reply to your email, and we’ll take care of this right away.
Thank you for your patience, and once again, our apologies for the inconvenience. We hope we’ll have the opportunity to give you a better experience with us going forward.
Kind regards,
Team North Trampoline
Great service
Great service, delivery as scheduled. Trampoline assembly surprisingly straightforward, managed to do it by myself in 90min. Daughter very pleased 😀
26 marca 2026
Odpowiedź od Uk Northtrampoline
Hello Bruce,
Thank you so much for leaving us such a lovely review!
We’re really happy to hear that your delivery arrived right on schedule and that putting the trampoline together turned out to be easier than expected. Doing it solo in 90 minutes is no small feat. Best of all, it’s wonderful to know your daughter is so pleased and already enjoying it.
If you ever need tips, spare parts, or just have a question, please reach out anytime, we’re always glad to help.
Wishing your family lots of fun and memorable moments on the trampoline!
Best wishes,
The North Trampoline Team
Excellent product and customer service
Excellent product and customer service, 5 Stars
Thank you
18 marca 2026
Odpowiedź od Uk Northtrampoline
Hi Paul,
We really appreciate you taking a moment to share your feedback, it means the world to us!
We’re thrilled to hear that you speak so positively about both our product and our customer service. Knowing that you’ve had a great experience really makes us happy.
If you ever have any questions or need support down the road, please don’t hesitate to reach out to us, we’re always here to help.
Until then, enjoy your new trampoline to the fullest!
All the best,
The North Trampoline Team
Odpowiedź od Uk Northtrampoline
Hi Chris,
Thank you so much for taking the time to leave a review, this really means a lot to us!
Awesome to hear that we could convince you with the quality and assembly of our product. We wish you and your family a lot of joy with your new trampoline.
All the best,
The North Trampoline Team
Super impressed with North Trampolines!
Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free.
Sam and his team were friendly, professional, and took real care, even clearing up leaves and relaying the grass they’d moved. The trampoline is super high, we are all getting loads of use out of it - even through the winter!
Highly recommend.
Matt
23 listopada 2025
Opinia niezależna
Odpowiedź od Uk Northtrampoline
Hi Matt,
Thank you so much for taking the time to leave such a lovely review — it really means a lot to us.
We’re delighted to hear that our advice worked well and that the installation went smoothly. Sam and the team will be especially pleased to hear their care and attention didn’t go unnoticed.
Thanks again for the recommendation and for choosing North Trampoline and we wish you and your family lots of joy with your new trampoline.
All the best,
The North Trampoline Team
So far the product seems great
So far the product seems great, but we got stumped a couple of times with the assembly. The instructions / visuals could have been better.
It was definitely user error, but we spent over an hour extra assembling.
That said the product looks and feels excellent so far, hopefully it lasts a good amount of time.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Uk Northtrampoline
Thank you very much for taking the time to leave such an honest and thoughtful review. We truly appreciate it!
We’re glad to hear that the product looks and feels excellent, and we also really value your feedback regarding the assembly process. Your comments are extremely helpful and will be used directly to improve our manuals and assembly guidance going forward.
Thank you again for your patience and for sharing your experience. We hope the product continues to create a lot of joy for you and your family ❤️
Parts missing
Parts missing, making it unsafe.
The leg has a missing nipple so it can’t be constructed properly, it was meant to be a surprise for the kids summer holiday.
Contacted North 5 days ago and am constantly getting “We’re dealing with a lot of claims at the moment” emails, I’m being palmed off.
For £700+ and all the awards on their website I’d expect an immediate resolution based on the missing part, which could have been sent by now.
If I can I’ll be returning the trampoline, I bet this won’t be an easy process.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Uk Northtrampoline
Hi Nick,
Thank you for sharing your feedback, and we’re truly sorry
to hear about the issue with the missing part and the delay
in resolving it. We completely understand how
disappointing this must be, especially when you were
planning a special surprise for the kids.
Please know that your safety and satisfaction are our top
priorities, and we regret that your experience hasn’t
reflected that so far. We are currently experiencing a
higher volume of claims, but this should not impact the
urgency of your case.
To resolve this as quickly as possible, we’ll personally
ensure the missing part is prioritized and shipped out
without further delay. Our customer service team will
get in touch with you about this.
Thank you for your patience so far. We’re committed to
making this right and hope to restore your confidence in
our products and service.
Kind regards,
The Capital Play & North Trampoline Team
Extremely Disappointed - Still Waiting After Weeks
Extremely Disappointed – Still Waiting After Weeks
I’m honestly shocked by the level of service I’ve received. I ordered a trampoline for £1,200 that was supposed to arrive in 2–3 working days — it’s now been weeks and I’m still waiting, with no clear delivery date.
I have called and emailed multiple times and have been repeatedly told it would be dispatched “today” or “ASAP”, but then nothing happens — and no one calls back, despite promising to. I was told again today that everything is now in stock and ready to ship, but I’ve heard that before and still have no tracking details or confirmation.
It’s incredibly frustrating when you read positive reviews and expect premium service — I genuinely believe I would have received better service from other brands like Berg Trampolines.
I’ve raised a formal complaint and even that has been ignored so far. I’ve had no real communication, no apology, and no compensation offered for the delays and stress.
I would strongly recommend thinking twice before ordering. If you value clear communication, reliable delivery, and customer service, I’d look elsewhere.
14 lipca 2025
Opinia niezależna
Odpowiedź od Uk Northtrampoline
Hi Ross,
Thank you for taking the time to leave your review and share your experience. We’re very sorry again for the delays and frustration you had with your order – it’s certainly not the level of service we aim to provide.
We’re pleased to hear that your trampoline arrived last Tuesday and that everything has now been sorted. We do hope you and your family are enjoying it and that it brings plenty of fun for years to come.
If there’s anything else we can help with in future, please don’t hesitate to get in touch. Thank you for giving us the chance to put things right.
Kind regards,
The Capital Play & North Trampoline Team
High Expectations. Very Disappointed.
After researching high-quality, well-designed trampolines, I came across North Trampoline — it initially felt like the right choice.
I was wrong.
I ordered it as a birthday present for my daughter. While it arrived on time, several key parts were missing, and components like the sleeves and slotted joints were poorly manufactured. It couldn’t be assembled or gifted on the day, which was incredibly disappointing.
Customer service was woefully slow — it took weeks to receive replacement parts, along with a small gesture of goodwill that didn’t reflect the inconvenience.
It’s a shame, because there are signs of good craftsmanship. But the lack of quality control and poor customer service suggest otherwise.
North Trampoline is far from premium and should seriously reconsider its pricing.
2 lipca 2025
Opinia niezależna
Odpowiedź od Uk Northtrampoline
Dear Nathan,
Thank you for taking the time to leave a review. We're truly sorry for the disappointment caused, especially as the trampoline was meant as a birthday gift. We understand how frustrating it must have been when things didn't go as planned.
As soon as we received your reply, we dispatched the replacement parts immediately, and further components were sent when you informed us of additional issues. While we regret the inconvenience caused, we're glad these parts arrived quickly and that a goodwill refund was ultimately accepted.
We appreciate your feedback. It highlights where we need to improve, particularly in quality control and communication. It's clear this experience didn’t meet your expectations, and for that, we sincerely apologise.
Broken in less than 6 month and no spare parts available.
Update: Amy from customers service has contacted us following this review and she was wonderful in sorting all of our problems, including sending us new poles and then booking in an engineer who put a membrane over the hole in the ground, changed the pole and finally changed the legs to short ones as per our original order. Thank you Amy, we really do appreciate the service you have provided! It is a shame that it took so long to get it all sorted, but kids are delighted that the trampoline has been fixed.
Original: We’ve spent more than £1,000 on the trampoline and then about the same on its assembly, only to learn that we have received a wrong, much cheaper product. The trampoline didn’t last even 6 months, got utterly damaged in a light storm and apparently not only damages are not covered by warranty, spare parts are not available and won’t be available for month, at which point we are expected to spend loads again on reassembly. The company simply does not care. Nothing about this product was premium. Particularly the service. Very disappointing.
18 grudnia 2024
Opinia niezależna
Very slow and poor customer service
The trampoline arrived and was easy to construct. However, one of the welds (holding up the safety net) snapped within a few days (thankfully not resulting in injury). However, since alerting them to this over 2 1/2 weeks ago and sending them photos and information about the issue via e mail, I still am yet to get any resolution or replacement parts. Really poor service for what I thought would be a high quality product. Also raises concerns regarding the manufactuing given a weld failure within weeks of it arriving.
11 lipca 2024
Opinia niezależna
Odpowiedź od Uk Northtrampoline
Thank you for taking the time to leave us a review. We are so sorry that there was a fault with the trampoline you received and for the delay in resolving this for you. We had to source the replacement part from our headquarters in Sweden which is what has caused this delay. We sincerely apologise that you were affected by this, but we expect the part to arrive with you soon. Please feel free to reach out to us again for any further updates.
Poor quality
I bought our trampoline a year ago and the service and fitting instructions were terrible.
In the year we’ve had it, the bounce bed has torn and three of the spring attachments have come off.
19 czerwca 2023
Odpowiedź od Uk Northtrampoline
Thank you for taking the time to leave us a review. We are sorry to hear that you have had issues with your trampoline but are glad that you have been in touch with us regarding the issues so we could find a resolution for you. We really appreciate your feedback!
Get what you pay for here
Get what you pay for here. This is our 3rd trampoline, 2 previous REBO halo and halo II 12fters. After a spate of broken springs inflicting some nasty leg cuts to my daughter I decided to commit to a higher quality tramp. North trampolines are in a different league! Noticeably stronger better quality materials, excellent instructions and super easy assembly, springs really do go on by hand like in the photos on the website, and the safety features such as the spring protection netting between the jump pad and the padding is an excellent feature. Expensive? Yes, very, however feel like I’ve paid a good price for an excellent well designed and built item.
12 października 2023
Odpowiedź od Uk Northtrampoline
Hi Bobby. Thank you for taking the time to leave a review, we really appreciate it. We are happy to hear that the trampoline lives up to expectations. We value quality and safety for our trampolines and are happy to hear that this is also appreciated by our customers. A trampoline should be a fun but safe activity for both young and old, and we're sure it will bring lots of joy to the whole family for a long time :) If you have any questions or problems, we're always ready to help!
Customer service is great
Customer service is great, and the quality of the trampoline is excellent.
9 października 2023
Odpowiedź od Uk Northtrampoline
Thank you for taking the time to leave a review! We are so happy to hear that you are satisfied with your experience with us, and that the trampoline and quality is as it should be :) We hope it brings lots of joy for a long time to come. In case you have any questions, we're ready to help!
Amazing customer service
Amazing customer service. The delivery company messed up my delivery and did not deliver a box of springs. The company came on a Sunday to deliver a separate box of springs to me personally so the trampoline would be ready for my sons birthday party. It is rare that companies these days will go above and beyond for their customers like north trampolines did for me- so thank you!
2 października 2023
Odpowiedź od Uk Northtrampoline
We're so glad to hear you were happy with the experience you had while ordering from us! We're glad we found a solution so that the trampoline was ready for the birthday and we hope it brought a lot of joy to the celebration :)
Odpowiedź od Uk Northtrampoline
We're so glad to hear you were happy with the experience you had while ordering from us! We hope your trampoline is back up and running again and that the family is enjoying the last of the summer!
Odpowiedź od Uk Northtrampoline
We are so sorry to hear that! Our customer service team will be in touch with you right away to resolve this for you as soon as possible!
Very easy to assemble
Very easy to assemble. Fantastic quality and my children are really happy with it!
10 sierpnia 2023
Odpowiedź od Uk Northtrampoline
We're so glad to hear that! We hope that you and the kids enjoy the last of the summer days on your new trampoline!
Odpowiedź od Uk Northtrampoline
Thank you for taking the time to leave us a review! We are glad that you are happy with your trampoline but are so sorry that you had a negative experience with the delivery of it.
We can see you have been in ongoing contact with our customer service team and we hope that you have been able to get the help you needed to resolve any issues surrounding the delivery! We hope that the trampoline brings fun to the family for many years to come.
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