After doing a freesat factory reset, I started to have problems with my humax box. After getting in touch with humax, Angela sent me a number of emails giving me various instructions to try and re... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Humax customer service is outstanding. All members of staff that I have dealt with have been very efficient and great to deal with. They always responded to my emails. I would highly recommending thei... Zobacz więcej
Bought Aura 3 years ago. Nothing but problems...too many to mention them all but to summarise..turning itself off and on..no guide showing..freezing..no response when pressing the remote. Spoke to hum... Zobacz więcej
Reakcja na opinię
Contacted customer support as I inherited a Humax recorder and had no manual. Asked couple of questions about to how to do things and had a swift reply from Marcus with step by step instructions, exa... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Humax Electronics, is the number 1 set top box manuafacturer in the UK. Developing and distributing Freesat, Freeview, Freeview Play, and Youview set top boxes.
Dane kontaktowe
Humax Electronics Ltd, TW8 9DW, Brentford, Zjednoczone Królestwo
- 03443188800
- uksupport@humax-digital.co.uk
- uk.humaxdigital.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Replcement Remote
Just wanted a replacement remote for an old Humax box; it arrived very quickly and works fine.
Do not waist your money!!!!
Do not waist your money!!!!. Keeps cutting out, turning off while watching a programme you've recorded, sometimes it doesn't record what you set it to record, or only half the programme, other times it just records random programme.s Seriously don't waist your money get something else!!.

Odpowiedź od Humax
The newly released Freely recorder
The newly released Freely recorder, was not worth buying, because it does not record Freely channels.
A wasted time and money. I got my money back but not my time and petrol money.
Not suitable for people who work during their favourite programmes on......

Odpowiedź od Humax
A refurbished recorder at a great price.
I purchased a refurbished unit that firstly was offered at a great reduction against new and secondly is working well.
Very happy with Humax - Carl in particular.
I had a recurring problem with a Humax Aura unit and so I contacted Customer Support. Carl suggested possible remedies for the issue but over time the problem persisted.
A replacement box was arranged for me and this was delivered within a few days of me returning the original one.
I am extremely satisfied with the service from Humax, in particular Carl who was friendly and professional throughout the process.
Carl was amazing he rectified my…
Carl was amazing he rectified my problem in moments
10 out of 10 thank you
Aura EZ Freely box what a waste again
As at 18 July 2026, recording guide has been blank with no information for 1 week. The by pass which is awkward, but works is to manually set a recording. Really in this day and age?
I repeat what I stated below: avoid this product at all costs. It is not up to the job. A supposed app that has been quote in testing for at least 6 months, come on get your act together, Humax used to be reliable.
2nd attempt at posting this. Add to the following that the recording guide does now not show any information. I have a number of recordings, I am not going to risk losing them in a reset. A good idea, poorly executed. Search button on remote does not work. According to other online reviews it will not unless you disable Freely, what is the point of that when it is a Freely box? No search available on the recording side, therefore you have to know when a programme is on to set a recording: obviously trying to discourage recording in this day of streaming, so why make a recording box? Series recording is not always picked up, but that might be a guide related problem probably outside of Humax control. I have had other Humax boxes most recently HDR Fox T2 an excellent machine that I am only reluctantly moving from because a) the hard drive/processor are showing their age and b/ I wanted to embrace the future of Freely, what a mistake. The Fox T2 enable backup/copying of recordings to USB, not the Aura, again a missed opportunity, probably to overcome copyright issues. It is a good idea but with too many niggles to make it a (at the present) worthwhile investment. Hopefully Humax will come up with a series of fixes, but for now, my advice, don't bother buying.

Odpowiedź od Humax
This is the biggest pile of crap I have…
This is the biggest pile of crap I have ever purchased.

Odpowiedź od Humax
Excellent Service
From ordering to receiving was a maximum of 3 days by free delivery. What more can I ask.
Easy to order online
Easy to order online, fast delivery and easy to set up Previously Have had a refurbished Humax for more than 7 years without a problem
Excellent customer service.
My experience was excellent a big thank you to Ivan he made it very easy for me to return my item very polite at all times and very quick responses to emails. All credit to his customer service which doesn't happen very much these days, cannot find a fault, so thank you again for a stress free return.
I have an ongoing problem with my Humax…
I have an ongoing problem with my Humax Aura TV box where it throws up a WiFi has no internet message every few minutes even though you are streaming and watching programmes or when watching recordings even though the programme is un-efected. Over a period of weeks Carl at Humax has tried to help me in every way possible to resolve the issue. Unfortunately for me I'm out of the guarantee period, so my only option is to put up with it, try to get it repaired or buy the new version. My box is just 3 years old. However Carl was most helpful in every way he could be, by providing guidance on things to try to resolve the issue, it looks like I have a faulty WiFi adapter. Thank you Carl.
Easy ordering and rapid delivery
Solving problem with video recorder.
Very helpful suggestion from Marcus to solve the problem with my HDR Fox T2 recorder. This solved the problem ["no channels found"] by doing a factory reset, following his very clear instructions.
Refurbished aura humax frozen screen…
Refurbished aura humax frozen screen after reboot.Rebooted after it locked recordings bought in November frozen in April seldom used as in bedroom not happy £219.00 down the drain. I've tried to contact humax again may 2026 I would like a replacement or refund as this box is not fit for purpose I'm very annoyed

Odpowiedź od Humax
My last humax lasted 14 years
My last humax lasted 14 years, so "well done humax".
But the new humax Aura EZ. What a disaster, i took 4 hours trying to set it up eventually going back to richer sounds cheltenham. I gave up and bought a manhattan. That took five minutes, 4 of which was searching for channels. Job done. I felt your handbook didn't make sense, and i am of course computer savvy, though i admit not as much as some. Have you heard the expression *kiss*?
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