Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After doing a freesat factory reset, I started to have problems with my humax box. After getting in touch with humax, Angela sent me a number of emails giving me various instructions to try and re... Zobacz więcej

Oceniono na 5 z 5

Humax customer service is outstanding. All members of staff that I have dealt with have been very efficient and great to deal with. They always responded to my emails. I would highly recommending thei... Zobacz więcej

Oceniono na 1 z 5

Bought Aura 3 years ago. Nothing but problems...too many to mention them all but to summarise..turning itself off and on..no guide showing..freezing..no response when pressing the remote. Spoke to hum... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Contacted customer support as I inherited a Humax recorder and had no manual. Asked couple of questions about to how to do things and had a swift reply from Marcus with step by step instructions, exa... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca usług telekomunikacyjnych

Informacje przekazane przez różne źródła zewnętrzne

Humax Electronics, is the number 1 set top box manuafacturer in the UK. Developing and distributing Freesat, Freeview, Freeview Play, and Youview set top boxes.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(3095)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 320

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do not waist your money!!!!

Do not waist your money!!!!. Keeps cutting out, turning off while watching a programme you've recorded, sometimes it doesn't record what you set it to record, or only half the programme, other times it just records random programme.s Seriously don't waist your money get something else!!.

15 maja 2026
Opinia niezależna
Logo Humax

Odpowiedź od Humax

Dear Steve,

I am sorry to hear about the issues you are experiencing with your device. Our Customer Care Specialists are available to assist you with any issues related to your device. Please feel free to contact us via email at uksupport@humax-digital.co.uk or by phone on 0344 318 8800.

Customer Support Hours:
Monday to Friday: 10:00 AM – 3:30 PM

Our team can help troubleshoot issues, arrange repairs, or replace the device if it is found to be faulty.

If you would prefer your case to be handled directly by management, I am also available to assist you at vip@humaxonline.co.uk.

Oceniono na 1 z 5

The newly released Freely recorder

The newly released Freely recorder, was not worth buying, because it does not record Freely channels.
A wasted time and money. I got my money back but not my time and petrol money.
Not suitable for people who work during their favourite programmes on......

24 kwietnia 2026
Opinia niezależna
Logo Humax

Odpowiedź od Humax

Dear Nigel,

I am sorry to hear about your experience.

Recording on Freely channels is not currently available on our new Aura EZ recorder. At this time, recording is only supported for terrestrial channels received via an aerial. This functionality may be available in future models.

We appreciate your feedback and are actively working to make this limitation clearer in our packaging, knowledge base, and through our sales staff.

Once again, thank you for taking the time to share your feedback.

Oceniono na 5 z 5

Very happy with Humax - Carl in particular.

I had a recurring problem with a Humax Aura unit and so I contacted Customer Support. Carl suggested possible remedies for the issue but over time the problem persisted.
A replacement box was arranged for me and this was delivered within a few days of me returning the original one.
I am extremely satisfied with the service from Humax, in particular Carl who was friendly and professional throughout the process.

12 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Aura EZ Freely box what a waste again

As at 18 July 2026, recording guide has been blank with no information for 1 week. The by pass which is awkward, but works is to manually set a recording. Really in this day and age?
I repeat what I stated below: avoid this product at all costs. It is not up to the job. A supposed app that has been quote in testing for at least 6 months, come on get your act together, Humax used to be reliable.

2nd attempt at posting this. Add to the following that the recording guide does now not show any information. I have a number of recordings, I am not going to risk losing them in a reset. A good idea, poorly executed. Search button on remote does not work. According to other online reviews it will not unless you disable Freely, what is the point of that when it is a Freely box? No search available on the recording side, therefore you have to know when a programme is on to set a recording: obviously trying to discourage recording in this day of streaming, so why make a recording box? Series recording is not always picked up, but that might be a guide related problem probably outside of Humax control. I have had other Humax boxes most recently HDR Fox T2 an excellent machine that I am only reluctantly moving from because a) the hard drive/processor are showing their age and b/ I wanted to embrace the future of Freely, what a mistake. The Fox T2 enable backup/copying of recordings to USB, not the Aura, again a missed opportunity, probably to overcome copyright issues. It is a good idea but with too many niggles to make it a (at the present) worthwhile investment. Hopefully Humax will come up with a series of fixes, but for now, my advice, don't bother buying.

1 maja 2026
Logo Humax

Odpowiedź od Humax

Dear David,

Thank you for your feedback — we really appreciate it.

It is true that the new device has some minor issues, based on the feedback we are receiving from clients such as yourself. We are actively working on every issue you mentioned, and we have several software updates scheduled for the coming days.
As long as the device is connected to the internet, these updates will be installed automatically on all Humax Aura EZ Recorder devices in the UK.

We would like to offer our assistance in resolving the issues or, if necessary, replacing the device under warranty should it prove to be faulty.
Please contact Customer Support at your convenience (Mon–Fri, 10:00 am – 3:30 pm).
Alternatively, if you would prefer management to handle your case directly, I would be happy to offer my personal assistance as well at vip@humaxonline.co.uk.

Oceniono na 1 z 5

This is the biggest pile of crap I have…

This is the biggest pile of crap I have ever purchased.

7 maja 2026
Opinia niezależna
Logo Humax

Odpowiedź od Humax

Dear Mr. Fleming,

Thank you for your feedback. We completely understand if you no longer wish to keep the recorder for any reason.

We can offer you either a full refund or a free warranty replacement at no charge.

Please feel free to contact our Customer Support team, available Monday to Friday from 10:00 am to 3:30 pm, and we will be happy to assist you with any issues or concerns regarding your device.

If you would prefer your request to be handled directly by management, I would also be happy to assist you personally. Please contact me at vip@humaxonline.co.uk.

Oceniono na 4 z 5

Excellent customer service.

My experience was excellent a big thank you to Ivan he made it very easy for me to return my item very polite at all times and very quick responses to emails. All credit to his customer service which doesn't happen very much these days, cannot find a fault, so thank you again for a stress free return.

5 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I have an ongoing problem with my Humax…

I have an ongoing problem with my Humax Aura TV box where it throws up a WiFi has no internet message every few minutes even though you are streaming and watching programmes or when watching recordings even though the programme is un-efected. Over a period of weeks Carl at Humax has tried to help me in every way possible to resolve the issue. Unfortunately for me I'm out of the guarantee period, so my only option is to put up with it, try to get it repaired or buy the new version. My box is just 3 years old. However Carl was most helpful in every way he could be, by providing guidance on things to try to resolve the issue, it looks like I have a faulty WiFi adapter. Thank you Carl.

5 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Refurbished aura humax frozen screen…

Refurbished aura humax frozen screen after reboot.Rebooted after it locked recordings bought in November frozen in April seldom used as in bedroom not happy £219.00 down the drain. I've tried to contact humax again may 2026 I would like a replacement or refund as this box is not fit for purpose I'm very annoyed

19 listopada 2025
Logo Humax

Odpowiedź od Humax

Dear Customer,

I’m sorry to hear that you’re experiencing issues with your recorder. Please allow our customer care team to assist you. You’re welcome to get in touch with us Monday to Friday between 10:00 am and 3:30 pm, and we’ll be happy to help resolve the problem you’ve described.

If necessary, we can also arrange a free replacement of your device.

Should you prefer additional support, I would be glad to assist you personally. Please feel free to contact me directly at vip@humaxonline.co.uk.

Oceniono na 3 z 5

My last humax lasted 14 years

My last humax lasted 14 years, so "well done humax".

But the new humax Aura EZ. What a disaster, i took 4 hours trying to set it up eventually going back to richer sounds cheltenham. I gave up and bought a manhattan. That took five minutes, 4 of which was searching for channels. Job done. I felt your handbook didn't make sense, and i am of course computer savvy, though i admit not as much as some. Have you heard the expression *kiss*?

26 kwietnia 2026
Opinia niezależna

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