Humax Recenzje 

Problem with Humax recorder quickly resolved with excellent customer support. Great to have a company that actually appears to care.

Humax customer service is outstanding. All members of staff that I have dealt with have been very efficient and great to deal with. They always responded to my emails. I would highly recommending their products and their 5 star customer service

After doing a freesat factory reset, I started to have problems with my humax box. After getting in touch with humax, Angela sent me a number of emails giving me various instructions to try and rectify the problem,then Marcus sent me one final email with more instructions to follow. After following his instructions, my humax box returned to doing exactly what it should do.
I can't thank Angela and Marcus for all their help.
5 🌟 help and very professional staff
Regards John.

Freeview recorder keeps starting up when I don't want it to. Load of rubbish, and will never buy another Humax device

My sister has one of these and I thought that it was such a fantastic piece of equipment I bought one for myself. Love it!

The prompt replies to my email enquiries and the verbal support when first contacted by 'phone were all excellent.The only negative element is that Humax is going to stop supporting the Aura 4K box in November 2027.

Contacted customer support as I inherited a Humax recorder and had no manual.
Asked couple of questions about to how to do things and had a swift reply from Marcus with step by step instructions, exactly what was needed. Will definitely contact again if needed.

Bought Aura 3 years ago. Nothing but problems...too many to mention them all but to summarise..turning itself off and on..no guide showing..freezing..no response when pressing the remote. Spoke to humax support numerous times. Powering the unit off and on always seemed to fix the issue. Hard reset done about 5 times over the three years and consequently lost all our recordings. My problem was I should have asked for a refund or replacement box whilst it was still under guarantee. We still use it and still have several problems a week but we mainly watch programmes through a firestick or freeview directly through our tv. Will never buy a Humax product again.

Absolutely brilliant advice. The advisors were polite and patient. Thankyou Humax!

Quick response and resolution to my issue with my charging unit.

Needed to replace our (old) existing Humax with BBC indicating that it would not support IPlayer after October 31st.
Waited patiently for the new Freely version of Humax to become available. Ordered direct from Humax on a Thursday, arrived on the Saturday.
Now building up a bank of experience

Having recently bought a new tv and humax (6000T), which is a Freely model, we found we couldn't access the apps from the Humax, set up by the retailer. Pauline immediately asked whether the Terms & Conditions/Privacy boxes had been ticked on set up - they had not. We did this and then turned everything off for a while. On turning on - all worked! What a relief. Thank you.

Great support service,I purchased a used Humax recorder and couldn't get it to work,contacted Humax and in no time were back to me all sorted all working couldn't thank them enough great service great company thanks again

my Humax freesat box was not getting a signal. Pauline
very kindly gave me many emails of advice within a day of asking. Could not have asked for more. Sadly it seems that broadband advances have caused more and more connection issues and I had just had an 'upgrade'! I now have my old Humax freesat back working. Ok it no longer supports iplayer etc but it is a bedroom tv for me so playing a mass of programmes and recording what I ask is great for that purpose. The box has been a bit of an icon in Freesat but just sad Humax stopped making them some time ago. Their set up is outstanding. Thanks Pauline for the support. Much appreciated.

I recently leased a new electric vehicle and my first attempt at using my Humax charger on a scheduled charge did not work.

I contacted Humax for technical assistance where my details were taken, and I received an email within a couple of hours. Marcus from the technical team gathered all the necessary info from me then provided some troubleshooting steps. I ran through those last night and the problem was cleared.

Marcus and Humax were very efficient, professional and a breeze to deal with and I'd be very confident going back to the technical team in future. This also gives me more confidence in my Humax charger as a product, knowing it's backed up so well. Thanks team!

I recently had a problem with my Humax Satnav box not playing Netflix. Netflix customer service tried everything and then suggested I contact Humax customer service. Humax got back to me promptly, offering solutions, and sorted out the issue. The staff member was very understanding, professional and helpful. Stress free and sorted. Great service.

I emailed tech support and got a lovely email back from Pauline completely answering all of my questions and within a couple of hours.
This is customer service at its best

Well I give in now my aura won't show most BBC channels will not tune them in and breaks up on other channels going back to Manhattan better in every way the old 500t was the best they try to improve and end up making a mess forget it I now using the 5000t seems to work better aura a spare or bin had enough never had trouble with any of the other models till I thought I was upgrading all I got was messed about with trouble