Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

What I have bought, were fun and great! What I'd more is choice of models of buildings, funny and historical. Not so militant :) The wandclock and celesta were my kind of stuff...

Oceniono na 5 z 5

Amazing products and what fun to assemble. Great learning for both young and old. This will enhance technical understanding and problem solving skills. Great quality with replacement part options if o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've been a fan of Ugears for a while now, and they never cease to amaze me! Their models are not only beautifully designed but also incredibly fun to assemble. The attention to detail and the clever... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Unbelievably good product and service. I've just finished making the remarkably well made racing car and I'm amazed by the engineering that goes into these models. They go tother well, the instruction... Zobacz więcej

Informacje dotyczące firmy

  1. Producent zabawek

Napisane przez firmę

UGEARS is a 2014 Ukrainian startup with a growing worldwide reputation for producing unique, self-propelled 3D wooden puzzles for adults, puzzle boxes and educational toys. Each UGEARS 3D puzzle has its own mechanical action that will amaze and delight. UGEARS model kits come with everything you need for assembly. All parts are laser pre-cut into a high-quality plywood board for easy removal and assembly. Motion is accomplished using rubber bands, gears and gravity. Detailed color diagrams and step-by-step instructions are provided in 11 languages to guide you through the assembly process. No glue, special expertise, tools or equipment are required. Customer service is available 24/7, with spare parts provided and shipped free of charge.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

129 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do NOT buy. Kits are not fit for purpose.

My wife bought me the locomotive as a Christmas present and I have never been so disappointed.

I am experienced with Rokr/Robotime kits which are superb and I can highly recommend.

The Ugears locomotive, on the other hand, is nasty. Some parts are so tight you need a hammer to put them together others, like gears, being tight, will not rotate.

Unlike Rokr/Robotime, there are no tools and no wax, only a piece of sandpaper is supplied.

Sadly, had it been purchased via Amazon it could be returned for a refund but she bought it direct so its destined for the rubbish bin.

3 stycznia 2026
Opinia niezależna
Logo UGEARS

Odpowiedź od UGEARS

Dear Mike,
Thank you for sharing such a detailed description of your experience. We’re very sorry that this kit caused frustration and disappointment, especially as it was a Christmas gift.
Tight-fitting parts and gears that do not rotate properly are not how the model is designed to function, and assembly should not require force. We appreciate you pointing out these specific issues.
If you are willing, please provide the order number so we can check the production batch and better understand what may have gone wrong. This will help us investigate the issue properly.
Also, Ugears has a return policy: https://ugearsmodels.com/policies/refund-policy
Please, contact our support for instructions.
Thank you for taking the time to leave your feedback — it is important to us.

Oceniono na 5 z 5

Amazing Service!!!

Bought as a gift, a little late and not expecting it to arrive before Christmas. These guys managed to ship from like it had been telephones to me! Amazing product and we will definitely be buying more! Well packaged for delivery and amazing guide / instructions! You guys are amazing!! WOULD DEFINITELY RECOMMEND!! Thank you!!!!!

24 grudnia 2025
Opinia niezależna
Logo UGEARS

Odpowiedź od UGEARS

Thank you so much for your amazing feedback! We’re thrilled to hear that the gift arrived in time and that you enjoyed the product, packaging, and instructions. We truly appreciate your recommendation and look forward to welcoming you back again soon!

Oceniono na 1 z 5

Bonjour

Bonjour
J'ai commandé deux cadeaux via le site et en ai reçu deux autres différents de ma commande. J'ai envoyé plusieurs mails pour signaler une erreur de leur part et aucune réponse.
Un service après vente déplorable qui ne répond pas aux mails après une erreur flagrante de leur part.
C'est lamentable pour une société de ne pas répondre.
Pierre

19 grudnia 2025
Opinia niezależna
Logo UGEARS

Odpowiedź od UGEARS

Hello Pierre,
We’re very sorry for this experience and for the lack of response so far, this is not the level of service we aim to provide.
Please provide us with your full name and the email address used for the order, so we can locate your order and resolve this issue as quickly as possible.
Thank you for bringing this to our attention.
Customer Support Team

Oceniono na 1 z 5

My item has been “delayed” for 3 weeks…

My item has been “delayed” for 3 weeks and they refuse to credit me
Buyer beware

30 listopada 2025
Opinia niezależna
Logo UGEARS

Odpowiedź od UGEARS

Dear Matthew,

We’re very sorry to hear that you experienced an issue with your delivery. Due to the high season, delivery times may occasionally be longer than expected.

According to your order details, we will contact FedEx on the next working day to locate your shipment. We’ll get back to you via email as soon as we receive an update from FedEx.

Thank you for your patience and understanding.

Kind regards,
Customer Support Team

Oceniono na 1 z 5

I decided to try out UGEARS after building huge LEGO sets

I decided to try out UGEARS sets after building Lego Technic sets with over 2,000 pieces. I’ve always loved making 3D objects like globes, cars, and other models, and seeing them work in practice.
Well, this was a mistake.

I decided to start with a small set, around €10–15. I bought the Steampunk Clock, followed the instructions, and it turned out great. Just what I wanted. I was already eyeing the more expensive sets in the €120-150 range, but I first decided to try the UGEARS GLOBUS set since it was cheaper and would allow me to test these “smaller” sets.

The Globus set, at least for me, was a disaster. The parts weren’t cut properly; almost all of them required extra sanding to fit together. Some pieces were so difficult to assemble that you practically needed a hammer to get them into place, even after sanding. After completing about 40% of it, I got stuck because the gears wouldn’t turn. The set simply wasn’t cut precisely enough. I could either continue this hellish assembly process, sanding and hammering, only to end up with a model that couldn’t even move, and that was the main attraction of this set.

I stopped building it after reaching roughly 40% completion and left it in a drawer for a year. Eventually, I threw the whole set away. I returned to Lego, which has much higher precision in part manufacturing, and I’ve never had problems like this with Lego.

Maybe I just had a faulty set, but I wouldn’t dare try this nightmare again with a €150–200 set.

24 grudnia 2024
Opinia niezależna
Logo UGEARS

Odpowiedź od UGEARS

Dear Levente,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience with the UGEARS Globus model, and we understand how frustrating it must have been — especially given your background with complex LEGO Technic builds.
What you describe is not the experience we aim to deliver. All UGEARS models are designed to work without extra sanding or force, and gears should move freely when assembled according to the instructions.
We’d like to note that UGEARS models follow a very different philosophy from LEGO. They are made of plywood and rely on mechanical friction rather than plastic precision, which makes them more sensitive to material conditions. That said, a model should never require hammering or excessive sanding, and it should absolutely function once completed.
With this in mind, we have developed a video that explains the basic assembly steps - how to correctly connect parts, prepare them, and lubricate moving elements — to help avoid difficulties during the build process: https://youtu.be/CBst07MRi5o?si=3hLinrtaGoTmiU9Q
Also if you’re open to it, we would genuinely appreciate the opportunity to make this right - whether through technical support, replacement parts. You can reach our support team at customerservice@ugearsmodels.com, and they’ll be happy to help.
Thank you again for your honest feedback. Even when it’s difficult to read, it helps us improve.

Oceniono na 5 z 5

I’ve never bought before from you gear…

I’ve never bought before from you ugears first time ordering was simple. Delivery was cancelled for a few days but arrived on the 1st of September. Can’t blame you for that could be postage. Your ordered arrive safely and in good condition ordered it for a friend who loves making them I’ll probably buy some more again so 5 out of 5 good service simple enough to order thank you

25 sierpnia 2025

Doświadczenie Trustpilot

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