What I have bought, were fun and great! What I'd more is choice of models of buildings, funny and historical. Not so militant :) The wandclock and celesta were my kind of stuff...
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Amazing products and what fun to assemble. Great learning for both young and old. This will enhance technical understanding and problem solving skills. Great quality with replacement part options if o... Zobacz więcej
Reakcja na opinię
I've been a fan of Ugears for a while now, and they never cease to amaze me! Their models are not only beautifully designed but also incredibly fun to assemble. The attention to detail and the clever... Zobacz więcej
Reakcja na opinię
Unbelievably good product and service. I've just finished making the remarkably well made racing car and I'm amazed by the engineering that goes into these models. They go tother well, the instruction... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
UGEARS is a 2014 Ukrainian startup with a growing worldwide reputation for producing unique, self-propelled 3D wooden puzzles for adults, puzzle boxes and educational toys. Each UGEARS 3D puzzle has its own mechanical action that will amaze and delight. UGEARS model kits come with everything you need for assembly. All parts are laser pre-cut into a high-quality plywood board for easy removal and assembly. Motion is accomplished using rubber bands, gears and gravity. Detailed color diagrams and step-by-step instructions are provided in 11 languages to guide you through the assembly process. No glue, special expertise, tools or equipment are required. Customer service is available 24/7, with spare parts provided and shipped free of charge.
Dane kontaktowe
Ukraina
- ugearsmodels.com
4,2
Dobra
129 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Een onderdeel gebroken
Een onderdeel gebroken, toen een nieuwe besteld en binnen 3 dagen geleverd
GEWELDIG
18 kwietnia 2026
Opinia niezależna
What I have bought
What I have bought, were fun and great!
What I'd more is choice of models of buildings, funny and historical. Not so militant :)
The wandclock and celesta were my kind of stuff...
27 marca 2026
Great Products
This is my second order with UGEARS and I am happy with both purchases and shipping is always fast!
25 marca 2026
Tolle Modelle, guter Service
Sehr schnelle Lieferung. Die Modelle sind sehr schön und exakt gearbeitet und machen viel Freude.
Haben schon 4 davon
27 marca 2026
Quick delivery nicely packed and free…
Quick delivery nicely packed and free delivery. Great service for great models.
27 marca 2026
The gentleman that I bought for is…
The gentleman that I bought for is quite pleased with your products.
26 marca 2026
The buying experience was great
The buying experience was great, but the replacement parts experience was below average. I ordered the parts as I was told and weeks later, I never received an acknowledgment.
23 lutego 2026
impéccable
Bonjour
Commande 2 pièces pour le Millennium, reçu impeccable , rien à dire sur leurs sav, a part la douane Français qui ma demande une fois 9 euro , pour un envoie gratuit . pièce très petites.
25 lutego 2026
Opinia niezależna
Odpowiedź od UGEARS
Dear Christophe,
Thank you so much!
We’re thrilled to hear you’re happy with both the product and our after-sales service. We’re always here if you need any support.
Best regards,
UGEARS Team
Quality and consistency of parts is…
Quality and consistency of parts is excellent. Challenge in construction is in understanding and implementing construction. Each kit is fun and the resulting products are beautiful
23 lutego 2026
Odpowiedź od UGEARS
Dear Jim,
Thank you for your thoughtful review!
We’re delighted to hear you appreciate the quality and consistency of our parts. It means a lot to know you find the process fun and the final result beautiful. Happy building!
Best regards,
UGEARS Team
Odpowiedź od UGEARS
Dear Tanja,
Thank you so much!
We’re happy to hear the ordering process was easy and the delivery was fast. Enjoy your build!
Best regards,
UGEARS Team
Find a better delivery company
The website said I would receive my package 2 days after ordering it. I still haven't received it after almost 2 weeks. I check the fedex app almost everyday, it states I will receive my package on that specific day, and yet it's delayed everytime, it's been 7 times in total, 5 times back to back this week. Can't even call fedex because i only have the right to talk to an useless AI which won't redirect me to a human being. The best I could get from what looked like a human being was an email confirming that I would finally receive the package today, yet it's been delayed to monday. I can't be available everyday so if one day I get the chance to get my package delivered I might not be here and it will be delayed for I don't know how long. I've been waiting for too long and I'm not ready to wait for another week of fedex bullshit before getting refunded. You should find a company that actually cares about their delivery deadlines and customer service
27 lutego 2026
Opinia niezależna
Odpowiedź od UGEARS
Dear Lucas,
We hear your frustration and apologize for the poor experience you had with FedEx. It is never our intention for a customer to spend weeks chasing a delivery.
While we shipped the order on time, it appears there were complications during the delivery attempts on Feb 23rd-24th, leading to the parcel being refused. We understand that after so many delays, your patience was exhausted.
If you still have not received the parcel please contact us at https://ugearsmodels.com/pages/contact so we can resolve this for you immediately, whether through a full refund or an alternative solution. We appreciate your feedback on the carrier service.
Best regards,
UGEARS Team
Really good
26 stycznia 2026
Odpowiedź od UGEARS
Dear Michael,
Thank you so much!
We’re really glad you had a great experience with Ugears!
Warm regards,
Ugears Team
The opportunity to get spare part…
The opportunity to get spare part freely is great
26 stycznia 2026
Odpowiedź od UGEARS
Thank you! 😊
We’re happy you appreciate our free spare parts service and we’re always here to help you enjoy your build to the fullest!
Warm regards,
Ugears Team
Odpowiedź od UGEARS
Dear James,
Thank you so much for your wonderful feedback! It means a lot to us and motivates our team to keep doing our best.
Warm regards,
Ugears Team
Refund requested via PayPal!
Refund requested via PayPal!
I bought the new millenium falcon model and it's been a disaster from the start! Broken parts (and no - im not stopping for 2 weeks until a part is delivered).
Springs not working the gears. Parts not in alignment.
Its not the working item I bought for over £160!
Please don't fob me off with an automated response here!
I've waxed what needed waxing and rebuilt it 3 times in the hope of getting the moving parts to do what I expected them to.
Im now cancelling the last 2 pay in 3 payments and have requested a refund for the first £58. Why? Because it's not what I paid for.
7 lutego 2026
Opinia niezależna
Odpowiedź od UGEARS
Dear Rob,
We’re truly sorry that you’re experiencing difficulties with the assembly.
Based on what photos and videos the we received from you via Facebook we recommend carefully checking the following steps in the manual:
1. Pages 14–16 — please make sure the spring and parts D1, D2, D3 are installed correctly.
2. Pages 71–74 and 78–87 — the parts must be installed strictly according to the metal alignment marks.
For your convenience, here is a full assembly video from our partner. It is in Dutch, but you can easily follow the hand movements:
• Page 14: https://youtu.be/gof32dIQvy8?t=291
• Page 16: https://youtu.be/gof32dIQvy8?t=363
• Page 72: https://youtu.be/gof32dIQvy8?t=2653
We also recommend using less paraffin and only testing/developing the mechanism at the steps specifically indicated for this — page 32:
https://youtu.be/vIQJLT3voOE?si=ZUeY6Gyh5NI_mW-9
If you feel you need extra spare parts you can order them here for free:
https://ugearsmodels.com/pages/spare-and-additional-parts
Best regards,
Ugears Team
Gears are fantastic
Gears sent me, from the Ukrain, replacement parts for a model Clock. They sent them completely free of charge, I didn't even have to pay for delivery. What a fantastic Company. And the models are superb too.
5 lutego 2026
Opinia niezależna
Odpowiedź od UGEARS
Dear B Hutchison,
Thank you so much for your kind words!
We’re truly happy we could help and that the replacement parts reached you safely. It means a lot to hear that you’re enjoying the model as well. Thank you for your trust and for being part of the Ugears community!
Warm regards,
Ugears Team
Købte en aero clock
Købte en aero clock. En fornøjelse at samle. Det krævede lidt tilpasninger at få uret til at gå ordentligt. Men der er nok en årsag til at de fleste ure ikke er lavet af træ ;-). Har været en fornøjelse at lege med.
23 stycznia 2026
Opinia niezależna
Odpowiedź od UGEARS
Dear Martin,
Thank you! Your feedback truly means a lot to us. We hope the Aero Clock continues to bring you satisfaction every time it ticks!
Warm regards,
Ugears Team
My package came broken
My package came broken, but they are sending another 1 after I leave this review, the pistol and m416 are great puzzles
12 stycznia 2026
Opinia niezależna
If I could rate this company zero stars…
If I could rate this company zero stars I would!! My husband has recently found a love for building these and we have purchased a few from a hobby store close to us. So I ordered a few from the website during their black Friday sale. My purchase was completed on 11/21/2025 with a conformation email shortly to follow. I checked the tracking periodically excited for them to arrive as his christmas gift. On December 3rd I see they are in the United States but are waiting for customs clearance which is understandable. I get an email from FedEx on December 9th requesting additional information for my package to be released. I provided all information. December 16th the package is still sitting at FedEx, call them again and I am then informed that UGears has not responded to them with the requested information. December 23rd I email UGears inquiring about my package and get a response that they have contacted FedEx and I should wait 48 hours for the release of my package. At this point it is not arriving in time for a christmas gift. I wait the 48 hours and nothing has changed. Package is still sitting...... I email UGears and request a refund......silence!!! No response!!! I email again a few days later......NO RESPONSE!!! I call FedEx AGAIN they still have not heard from UGears regarding my package! I again provided the address for Ugears that they requested for the package to be released. As of today 1-9-2026 I have reached out to FedEx 6 times and emailed UGears 4 times and I still do not have my package (still sitting in customs) and no refund or response from UGears! HORRIBLE CUSTOMER SERVICE!!!!! I WILL NEVER PURCHASE YOUR PRODUCTS AGAIN!!! Reference order #6396
21 listopada 2025
Opinia niezależna
Odpowiedź od UGEARS
Dear Brandee,
Thank you for your patience. We’re truly sorry for the frustration and disappointment this situation has caused.
We would like to inform you that your order is currently held at a FedEx facility for additional customs verification, which has resulted in a delay to the delivery.
Unfortunately, the customs clearance process is outside of our control, and we are unable to influence or expedite the processing time. That said, from the Ugears side, we have already provided all required documentation to the carrier in order to support and facilitate the clearance process. Once the shipment is released by customs, the tracking information will update accordingly.
We sincerely apologize for the delay and appreciate your understanding. Should you have any questions in the meantime, please do not hesitate to contact us.
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