Really easy to choose my replacement salary sacrifice car. It is a new model which has only just come onto the platform. Options were clear, so easy to make selections. I like the ability to look at s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Simple process - even with a bit of confusion over documents that were not sent over by my employer, this was quickly rectified. Car is now being ordered with an estimated time of 8 weeks but hopefull... Zobacz więcej
Reakcja na opinię
First time for me ordering a company car, the Tusker portal was clear, and the help guides were super useful. Ordering the car was simple and had a good range too, uploading my documents and signin... Zobacz więcej
Reakcja na opinię
Quick response to change request, i had to change my selected vehicle from one vendor to other due to non availability. Tusker was quick to update request and order from other vendor. Now waiting on c... Zobacz więcej
Informacje dotyczące firmy
O Tusker
Napisane przez firmę
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Dane kontaktowe
Hatters Lane, WD18 8YF, Watford, Zjednoczone Królestwo
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Doskonała
13 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent company
Excellent company - stress free and very helpful. Scarlet was excellent today, very knowledgeable and put me at ease with my query. Highly recommended.
7 października 2026
Odpowiedź od Tusker
Hello,
We are delighted to hear that you had such a stress-free experience with our company. It is wonderful to know that our team member was so knowledgeable and able to put your mind at ease while assisting with your query. Thank you so much for taking the time to share your high recommendation and positive feedback with us.
Kind Regards,
The Driver Satisfaction Team
Odpowiedź od Tusker
Hello,
We're happy to hear that our team provided a smooth, professional service throughout your entire process. Thank you very much for your great feedback.
Kind Regards,
The Driver Satisfaction Team
Best reponse and good quality ser8
6 października 2026
Odpowiedź od Tusker
Hello,
We are glad you enjoyed our service and top quality. Thank you for your review.
Kind Regards,
The Driver Satisfaction Team
Efficient professional service
Its easy to look for new cars in stock. The web site is easy and the service since I identified the car I wanted has been really efficient and professional.
I found it frustrating that I could not save preliminary quotes for different cars to pass on information to my husband and Tusker. Some sort of area where you can store your favourites while you are still deciding would be helpful
6 października 2026
Odpowiedź od Tusker
Hello,
We appreciate your positive feedback and are glad you enjoyed using our website to find your new vehicle, as well as our professional service. We recognize how convenient it would be to save and compare your top choices and share those quotes with your family or provider while making a decision. Having a dedicated space for your favorite options is a great idea, and we are passing your suggestion along to our development team to help improve our platform. Thank you for sharing your experience with us.
Kind Regards,
The Driver Satisfaction Team
Expensive and small CS issues taint experience
They're much more expensive than their competitors (I can't see why that is from a product perspective). They advertised a car that couldn't be fulfilled when I ordered it and I got a template cancellation that appeared to blame me. The 'whole service' product is useful but claiming on a no-fault accident put me off wanting to call them again - it was assumed I was at fault
4 października 2026
Odpowiedź od Tusker
Hello,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you find value in the all-inclusive nature of the scheme, although we appreciate that other aspects of your experience have not met your expectations.
Vehicle availability can change during the ordering process, and we understand how disappointing it can be when a vehicle you’ve selected is no longer available. We also appreciate your comments regarding the communication you received following this.
We’re sorry to hear that your experience when reporting the accident left you feeling dissatisfied. We aim to make interactions as clear and helpful as possible, particularly when drivers need our support.
We also appreciate your feedback regarding pricing and the overall value of the scheme, and thank you for taking the time to share your experience with us.
Kind Regards,
The Driver Satisfaction Team
The service was first class
The service was first class, kept informed of the stages and communication was clear
3 października 2026
Odpowiedź od Tusker
Ian,
We are thrilled to hear that you experienced top-quality service and that our updates were clear every step of the way. Thank you for taking the time to share your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
Best customer service
Yasmin was very helpful in explaining the contract and gave the best advice which really beneficial for me. I was so lucky be able to speak with her as now i can make right decision.
7 października 2026
Odpowiedź od Tusker
Hello,
We are delighted to hear that our team member was able to explain your contract so clearly and offer such beneficial guidance. It is wonderful to know that their advice gave you the confidence to make the right choice for your needs. Thank you for taking the time to share your positive experience with us.
Kind Regards,
The Driver Satisfaction Team
Do not hire a car through tusker
After hiring my car, there was a recall. I have been put in a hire car since January this year and am still in it - almost no communication about when my actual car will be sorted after 10 months in a hire car, and no one at Tusker will speak to me to help me resolve issues with the hire car.
I have called multiple times and get cut off and no one calls back.
I would never get a Tusker car again.
7 października 2026
Opinia niezależna
Odpowiedź od Tusker
Hello,
We’re sorry to hear about your experience and the difficulties you’ve had getting the support and communication you need. We appreciate how frustrating this situation must have been. Please email our Resolutions Team at resolutions@tuskerdirect.com with your details so we can look into what’s happened and help get this addressed.
Kind Regards,
The Driver Satisfaction Team
Fantastic customer service and follow-up process
The Tusker website was easy to use and the post car order service and update emails was extremely useful
5 października 2026
Odpowiedź od Tusker
Kofo,
We are delighted to hear that you found our website simple to navigate and that our post-order updates were so helpful throughout the process. Thank you very much for taking the time to share your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
Straightforward, simple & excellent
Straightforward & simple to place order, communication is outstanding and useful, just hope the service so far continues when the car arrives :-).
3 października 2026
Odpowiedź od Tusker
Richard,
We are delighted to hear that you found placing your order so straightforward and simple, and that our communication has been useful and clear throughout. We are committed to maintaining this high standard of service all the way through to the delivery of your new car.
Kind Regards,
The Driver Satisfaction Team
Top marks for Tusker…
Top marks for a great selection of cars in stock/new build.
I found the ordering of the new build car I wanted was effortless.
Would thoroughly recommend.
5 października 2026
Odpowiedź od Tusker
Stuart,
We are thrilled to hear that you enjoyed our extensive selection of vehicles and found the custom order process so effortless. Thank you so much for your high recommendation and positive feedback.
Kind Regards,
The Driver Satisfaction Team
Shiran was absolutely fantastic…
Shiran was absolutely fantastic throughout the entire car purchasing process. From the very beginning, he was knowledgeable, patient, and incredibly helpful in guiding me through each step.
What stood out most was his commitment to making sure we made the right decision. He took the time to understand our needs and even helped us avoid purchasing a vehicle that ultimately wasn't the right fit for us. That level of care and honesty gave us real confidence in the process.
Shiran is an excellent communicator, always keeping us informed and explaining everything clearly. He is also very personable, approachable, and genuinely invested in providing a great customer experience.
A real asset to the Tusker team, and I would not hesitate to recommend him to anyone looking for support with their vehicle journey. Thank you, Shiran, for all your help and outstanding service.
17 września 2026
Odpowiedź od Tusker
Hello,
We are delighted to receive your positive feedback and greatly appreciate you taking the time to share your experience with us. We are happy to hear that you felt so well supported throughout your vehicle selection journey. It is wonderful to know that our team member's dedicated guidance, clear communication, and honest advice helped you find the vehicle that best suited your specific needs while avoiding options that were not the right fit. We take great pride in delivering thoughtful, personable, and transparent service, so knowing that this approach gave you complete confidence in the purchasing process means a lot to us. Your kind words regarding our team member's professionalism and commitment to a great customer experience are deeply appreciated, and we will certainly pass along your wonderful feedback. We are so glad that we could assist you, and we sincerely thank you for your strong recommendation. We wish you many happy and safe miles in your new vehicle, and we look forward to supporting you again in the future whenever you need us.
Kind Regards,
The Driver Satisfaction Team
Very easy process
Very easy process. Spoke with Sammy on the telephone as I was unsure of a few things. Lovely lady and super helpful. Thank you!
5 października 2026
Odpowiedź od Tusker
Hello,
Thank you for taking the time to leave such a wonderful five-star review. We are delighted to hear that your experience was smooth and that our team member was able to offer the assistance and clarity you needed over the phone.
Kind Regards,
The Driver Satisfaction Team
Odpowiedź od Tusker
Dan,
We are delighted to hear that you enjoyed a straightforward digital experience along with transparent updates throughout. Thank you for taking the time to share your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
Absolutely awful leaving experience…
Absolutely awful leaving experience with Tusker.
The vehicle itself and the salary sacrifice concept worked well, however my experience of the early termination process was disappointing.
Following my resignation, I was informed that vehicle collection had to align with Tusker's billing cycle rather than my employment end date. When I requested collection on a date that better matched my circumstances, I was told that retaining the vehicle beyond the billing date could result in a further full month's charge despite only requiring the vehicle for a short additional period.
What I found most frustrating was the lack of flexibility and the difficulty in understanding the contractual basis for the proposed charging approach. The process felt driven by administration rather than customer outcomes.
I appreciate that Tusker's agreement is with the employer and that rules need to be followed, but I would have expected more pragmatic solutions for employees leaving their organisation, particularly where only a matter of days is involved.
Overall, the day-to-day leasing experience was average - always a hidden cost or charge/ penalty embedded in their process - the issue isn't the charge it's the lack of communication eg a speeding ticket arrives with mark-up without you having the right to pay it before, but the offboarding and vehicle return experience left a very poor impression. They are especially severe on any wear and tear so the exit ends up or could cost you most of your perceived savings from the scheme.
I would not use Tusker again
6 października 2026
Opinia niezależna
Odpowiedź od Tusker
Hello,
Thank you for taking the time to share your feedback. We're pleased to hear that the vehicle itself and the salary sacrifice scheme worked well for you, but we're sorry that your experience during the vehicle return process left you feeling disappointed.
When a driver leaves their employer, there are several factors that need to be coordinated between Tusker, the employer, and our vehicle collection partners. While we do have processes in place to manage vehicle returns and final billing, we appreciate that these may not always align perfectly with individual circumstances. We understand how frustrating this can be, particularly when only a short extension is required.
We're also sorry to hear that you felt communication around charges and the offboarding process could have been clearer. We recognise the importance of setting expectations and explaining costs transparently throughout the lease journey, including at the end of an agreement.
Your comments regarding vehicle collection, communication, and wear and tear assessments have been noted and will be shared with the relevant teams for review.
Kind Regards,
The Driver Satisfaction Team
salary sacrifice scheme
Jemma, Mo & Natalie were very patient, they were very knolwedgable about the products and provided quality advice about the whole tusker salary sacrifice process
6 października 2026
Odpowiedź od Tusker
Christopher,
We are delighted to hear that our team members were patient, knowledgeable, and able to offer quality advice throughout the salary sacrifice process. Thank you so much for taking the time to share your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Clear honest communication to my queries
4 października 2026
Odpowiedź od Tusker
Hello,
We are delighted to hear that you experienced clear and honest communication when reaching out with your questions. Thank you for sharing your positive feedback with us, as it is truly appreciated.
Kind Regards,
The Driver Satisfaction Team
Seamless
Great customer care, loads of updates on the process. Couldn’t fault it.
2 października 2026
Odpowiedź od Tusker
Alistair,
We appreciate you sharing your positive feedback! We are delighted to hear that you experienced great care from our team and were kept well informed throughout every step of the process.
Kind Regards,
The Driver Satisfaction Team
Very professional
Very Kind, polite and professional lady guided me through all that I needed. She showed me each option on the website, went through each and everyone and explained pros and cons for each option.
6 października 2026
Odpowiedź od Tusker
Hello,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was able to guide you through the website options and thoroughly explain the pros and cons of each to help you out. Thank you for sharing your feedback with us!
Kind Regards,
The Driver Satisfaction Team
communication and contact and speed of…
communication and contact and speed of service and response have been terrific from start to finish
2 października 2026
Odpowiedź od Tusker
Adam,
We are delighted to hear that you experienced such fantastic communication and swift service from start to finish. Thank you so much for taking the time to share your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.