Really easy to choose my replacement salary sacrifice car. It is a new model which has only just come onto the platform. Options were clear, so easy to make selections. I like the ability to look at s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Simple process - even with a bit of confusion over documents that were not sent over by my employer, this was quickly rectified. Car is now being ordered with an estimated time of 8 weeks but hopefull... Zobacz więcej
Reakcja na opinię
First time for me ordering a company car, the Tusker portal was clear, and the help guides were super useful. Ordering the car was simple and had a good range too, uploading my documents and signin... Zobacz więcej
Reakcja na opinię
Quick response to change request, i had to change my selected vehicle from one vendor to other due to non availability. Tusker was quick to update request and order from other vendor. Now waiting on c... Zobacz więcej
Informacje dotyczące firmy
O Tusker
Napisane przez firmę
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Dane kontaktowe
Hatters Lane, WD18 8YF, Watford, Zjednoczone Królestwo
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Doskonała
13 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great responsive service and regular…
Great responsive service and regular updates on the car application process. Well done
5 października 2026
Odpowiedź od Tusker
Iain,
We are so pleased to hear that you experienced fast communication and received helpful updates throughout your application. Thank you for taking the time to share your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Customer service and sales have been…
Customer service and sales have been amazing and extremely helpful in getting my order processed as quickly as possible.
Hoping to take delivery asap
8 października 2026
Odpowiedź od Tusker
Barry,
We are delighted to hear that our team provided such great support and helped expedite your request. We share your excitement and hope you receive your delivery very soon!
Kind Regards,
The Driver Satisfaction Team
Very helpful team
Very helpful team when I called for advice. Liam was especially helpful and patient. This was followed by timely and very clear email comms with the steps in the process.
8 października 2026
Odpowiedź od Tusker
Hello,
We are delighted to hear that our team provided such patient support over the phone and ensured the follow-up steps were communicated clearly and promptly. Thank you for sharing your wonderful feedback with us!
Kind Regards,
The Driver Satisfaction Team
good but could do better
I dont like the fact you dont ask if I had another car to co-ordinate delivery with
6 października 2026
Odpowiedź od Tusker
Hello,
Thank you for your feedback. We appreciate that coordinating the delivery of a new vehicle alongside the return or collection of another car can be important.
We’ve taken your comments on board, particularly around asking drivers about their existing vehicle arrangements during the delivery process. Feedback like this helps us understand where the experience could be made more convenient.
Kind regards,
The Driver Satisfaction Team
Exceptional customer service from very well trained staff
Some of the best customer service I have received. All staff go beyond the basic transactional stuff and are friendly and knowledgeable. There is always a sense that they are listening, understand, and want to make a difference. Couldn’t speak more highly of my experience, especially with Beth
9 października 2026
Odpowiedź od Tusker
Alun,
We are so delighted to hear about your incredible feedback. It is wonderful to know that our team consistently provides attentive, knowledgeable, and friendly support that makes such a positive impression. Thank you for taking the time to share your experience with us.
Kind Regards,
The Driver Satisfaction Team
Very efficient
Very efficient, lots of information and updates, and very friendly, helpful staff.
8 października 2026
Odpowiedź od Tusker
Paula,
We are delighted to hear that you experienced such efficient service, received regular updates, and found our team to be so friendly and helpful. Thank you for taking the time to share your positive feedback!
Kind Regards,
The Driver Satisfaction Team
The site is much improved and selection…
The site is much improved and selection of cars is really good. Responses to emails - not great I'm afraid. I had to make an insurance claim recently; this was handled well although it took me to call them to ascertain progress. This was a straightforward no liability - the other driver admited liability immediately and it was a small bump to the side of my car - however, it happened in August and the repair has only just been done. If there was a 'general enquiry' email address that would be helpful. Getting through on the phone is pretty good however, when your workload is heavy an email is so much quicker than taking time out to make a call.
7 października 2026
Odpowiedź od Tusker
Hello,
Thank you for taking the time to share your feedback. It’s great to hear that you’ve noticed the improvements to our website and are pleased with the choice of vehicles available.
We’re also pleased that your recent insurance claim was handled well, although we appreciate your comments around receiving updates and the overall time taken for the repair to be completed.
We understand that calling isn’t always the most convenient option, particularly during a busy working day, so your feedback around email communication and having an easier route for general enquiries is really useful.
Thank you again for sharing your experience and highlighting where we could make the journey easier for our drivers.
Kind regards,
The Driver Satisfaction Team
Very happy, but some constructive criticism.
The process was smooth and I am very happy with the car. There were a few minor points preventing me to giving a five, this is constructive criticism rather than me being disappointed.
- Some confusion over the delivery dates, I received an email saying it would be delayed, but the car did in fact arrive when expected.
- There was some very hard to remove sticker residue right in front of the driving position windscreen.
- There was some muddy footprints in the back of the car.
4 października 2026
Odpowiedź od Tusker
David,
We are glad you enjoyed your overall car buying experience and that the delivery itself went smoothly. We also truly appreciate your detailed feedback, as constructive notes help us improve our service. We hear your concerns regarding the conflicting delivery updates, as well as the cleanliness issues involving the marks on the front glass and the rear floor area. Our team is taking steps to review our communication system to avoid future timing mix-ups. Additionally, we are sharing your comments with our detailing crew to ensure our vehicles meet higher standards of cleanliness upon arrival. Thank you again for sharing your experience with us.
Kind Regards,
The Driver Satisfaction Team
Extremely disappointing experience with…
Extremely disappointing experience with Tusker
I am extremely disappointed with my experience ordering a car through Tusker.
I selected a colour and trim advertised as available on the Tusker portal, only to be told after ordering that the manufacturer did not offer that specification.
Even more frustratingly, the same specification appeared on the portal again. I contacted Tusker directly to confirm availability before placing a second order and was assured that it was available. I placed the order, only to be told again that the colour and trim were unavailable.
This happened twice, even after I specifically checked with Tusker.
Having already spent considerable time researching the car, I eventually gave up and accepted a different colour and trim simply to avoid wasting any more time.
Why does Tusker advertise vehicle specifications as available and allow customers to order them if they cannot actually be supplied? And why was this not resolved when I contacted Tusker to confirm availability before ordering for a second time?
I understand that manufacturer specifications can change, but customers should be able to rely on the information provided on the ordering portal, particularly when making such an important decision.
The experience wasted my time, caused unnecessary frustration and left me accepting a car specification I never wanted in the first place.
Tusker needs to review its ordering system and availability information. Customers should not have to go through this process twice, only to be told that what they ordered was never available.
25 września 2026
Opinia niezależna
Odpowiedź od Tusker
Hello,
We’re sorry to hear how frustrating your experience has been, particularly after taking the time to check the vehicle specification and then encountering the same issue when ordering again.
We appreciate how disappointing it must have been to ultimately choose a different colour and trim from the one you originally wanted. While vehicle availability and manufacturer specifications can change, we understand your concerns around the information shown during the ordering process and the reassurance you received when contacting us.
Thank you for taking the time to share your feedback. We’ll ensure your comments regarding the ordering experience and vehicle availability information are passed to the relevant teams for review.
Kind regards,
The Driver Satisfaction Team
really straight forward process so far…
really straight forward process so far just waiting for a delivery date now !! exciting times.
25 września 2026
Odpowiedź od Tusker
Hello,
We are glad you enjoyed your experience with our smooth ordering system. Thank you for your review as we work to send your items soon.
Kind Regards,
The Driver Satisfaction Team
once you select a car the process is…
once you select a car the process is very swift and smooth. The issue is being able to find the car you want from stock as this can be limited if you're looking for a high spec & brand.
5 października 2026
Odpowiedź od Tusker
Hello,
We are happy to hear that our purchasing process was smooth once your vehicle was selected. We appreciate your feedback regarding our inventory of premium models, as expanding our selection to meet specific customer preferences remains a key focus for our team.
Kind Regards,
The Driver Satisfaction Team
Great communication
Great communication, and fast prompt responses to any questions and queries I had and provided a professional service and handover of the vehicle at all stages…
Great Job!!
5 października 2026
Odpowiedź od Tusker
Ian,
We are so pleased to hear that you experienced great communication and quick responses to all your queries. It is wonderful to know that our team delivered a professional service and a smooth handover of your vehicle at every stage. Thank you so much for your fantastic feedback!
Kind Regards,
The Driver Satisfaction Team
Fantastic customer support
Despite delays on my employer’s side, Tusker has kept me updated through regular communications and have also sent follow-up emails to my employer to speed things up.
Special thanks to Beth, who went above and beyond in addressing any concerns, providing reassurance and even exploring collection options in case delivery is delayed. Her professionalism, proactive communication and genuine care have been outstanding.
Although I’m still awaiting my vehicle, the experience so far has been excellent.👍
8 października 2026
Opinia niezależna
Odpowiedź od Tusker
Hello,
Thank you for sharing your positive feedback. It is wonderful to hear that you have been kept well-informed throughout the process and that your employer was proactively contacted to help move things forward. We are delighted that the team member assisting you provided such exceptional care, reassurance, and proactive support regarding your delivery options. Your patience while awaiting your new vehicle is greatly appreciated, and we hope you enjoy it once it arrives.
Kind Regards,
The Driver Satisfaction Team
very professional and friendly
very professional and friendly . Trust worthy helping
7 października 2026
Odpowiedź od Tusker
Mohammad,
We are so glad to hear that our team provided such professional, friendly, and reliable assistance. Thank you for taking the time to share your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Exemplary service by Beth
Exemplary service by Beth with my order. She was very thorough with my pre-delivery checks and ensured everything was pushed through promptly.
Credit to your team Beth!
8 października 2026
Opinia niezależna
Odpowiedź od Tusker
Hello,
We are delighted to hear that you experienced exemplary support with your order. It is wonderful to know our team member was so thorough with your pre-delivery checks and made sure everything moved forward as quickly as possible. Thank you for taking the time to share your kind feedback with us!
Kind Regards,
The Driver Satisfaction Team
Really easy to choose my replacement…
Really easy to choose my replacement salary sacrifice car. It is a new model which has only just come onto the platform. Options were clear, so easy to make selections. I like the ability to look at summary information about each car and the option to dig into the detailed specification. Now excited and looking forward to the arrival of my Polestar 4 SUV
7 października 2026
Odpowiedź od Tusker
Jonathan,
We are so pleased to hear how easy it was to select your replacement vehicle on our platform. It is fantastic that you found the option breakdowns helpful and enjoyed exploring the detailed specifications. We share your excitement and hope you thoroughly enjoy driving your new SUV once it arrives.
Kind Regards,
The Driver Satisfaction Team
Holly was helpful and professional and…
Holly was helpful and professional and resolved my issue in our call.
7 października 2026
Odpowiedź od Tusker
Hello,
We are so glad to hear that our team member provided professional and helpful service during your call, successfully taking care of your request. Thank you so much for taking the time to share your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Easy to use website and great choice of…
Easy to use website and great choice of vehicles - maybe too many for me! Waiting to hear more on delivery as I specifically ordered my car based on the estimated 16 week timescale stated but now could be as low as 8 weeks. Waiting to hear more on that
5 października 2026
Odpowiedź od Tusker
Peter,
We are happy to hear that navigating our online platform was a smooth experience and that our extensive selection met your needs. We appreciate your positive feedback and four-star rating. We recognize your need for clarity regarding the updated arrival timeframe for your new automobile. It is important to have accurate updates when planning around timeframes, and our team is working to provide you with the exact details on your vehicle's schedule as soon as possible. Thank you for your patience while we confirm these logistics for you.
Kind Regards,
The Driver Satisfaction Team
I have spoken to a number of colleagues…
I have spoken to a number of colleagues over the last few days and I have found them incredibly helpful and knowledgable. They are keen to do whatever they can to make the process smooth.
8 października 2026
Odpowiedź od Tusker
Hello,
We are delighted to hear that you found our team members so helpful and knowledgeable. It is fantastic to know they did everything possible to ensure a smooth and easy process for you. Thank you for sharing your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
Early termination advice.
I spoke with Aaron, he was very helpful, polite and courteous. Answered my question clearly and advised on my next steps, knowledgeable of the process.
8 października 2026
Odpowiedź od Tusker
Margaret,
We are delighted to hear that you had such a positive experience when calling in. It is wonderful to know that our team member was clear, polite, and knowledgeable while guiding you through the next steps of your journey. Thank you for taking the time to share your feedback!
Kind Regards,
The Driver Satisfaction Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.