Truckman Recenzje 

391
Wynik TrustScore: 4.5 na 5

4,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Truckman were so helpful from my initial call to help fix my roller shutter on my truck. A meeting was setup within a few days at the Dudley site. When I arrived I was met by Emily Robinson who was s... Zobacz więcej

Oceniono na 5 z 5

Emily could not have been more helpful with having my end profile changed on the Truckman roll top. Excellent showroom with endless coffee and ice creams. Dave is also on hand. The fitters did a grea... Zobacz więcej

Oceniono na 5 z 5

What a great company to deal with, from the quick email responses to my questions, to me turning up with no appointment just to take a look and then having my ARB awning fitted to my roof rack using... Zobacz więcej

Oceniono na 3 z 5

Bought new canopy handle and lock from truckman. Can't just by the barrel you have to buy the complete handle etc. Key worked for six months then zilch. Copies amount of penetrating oil made no diffe... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca części do ciężarówek
  2. Produkcja części samochodowych
  3. Sklep samochodowy
  4. Sklep z akcesoriami samochodowymi
  5. Sklep z wyposażeniem aut

Napisane przez firmę

Truckman is the UK's largest hardtop manufacturer. For over 35 years, Truckman has been recognised as one of the UK's leading hardtop and accessory suppliers for the pickup market, catering for both leisure and commercial customers. Truckman offers over 25,000 different products, from conversions and drawer systems to hardtops, seat covers, stainless steel, hardtops, tonneaus and many more! Truckman hardtops are renowned for their robust, secure and stylish features, which is why Truckman is the chosen UK OEM Approved accessory supplier for Isuzu, Mitsubishi, Nissan, Toyota and VW. Truckman is proud to work in partnership with the National Farmers Union (NFU).


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

391 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(391)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service from Truckman from order…

Great service from Truckman from order to fitting, team were very helpful and efficient. Very pleased so far with the new canopy

16 sierpnia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi David,

Many thanks for your review!

We are pleased to hear our team could help and you were happy with the service provided.

Thanks
Jamie

Oceniono na 2 z 5

ON COLLECTION THE FITTED HARDTOP HAD DAMAGE NO SOLUTION OFFERED !!!

They charged extra to fit it and the actual time was the same as it they quoted ! also it was damaged when i came to collect,
they took pictures and said they would call the next morning with a solution still nothing ....
Improve the QC
Improve customer service

8 sierpnia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Rachel

Thank you for your review.

I understand you have had a conversation with our office manager, who has arranged a solution for you.

Once everything has been resolved, if you could take a moment to update this review we would really appreciate it.

Thanks,
Truckman

Oceniono na 5 z 5

Online chat with Bob

Bob was amazing. We had online chat and email exchanges. He was so helpful and did everything he could to assist me.
He even offered to step in and complete my order when one of his colleagues was not responding to emails.
I

22 czerwca 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Lynne,

Many thanks for your kind review.

Kind Regards
Truckman

Oceniono na 5 z 5

Excellent service throughout

Excellent service throughout. My cargo carriers were a factory order so they took a couple of months to arrive from mainland Europe, but Truckman kept me updated and the bars arrived at ny house exactly on the day that Truckman said they would.

21 lipca 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi James,

Many thanks for your reivew.

I am pleased to hear you were happy with the service we provided.

Kind Regards
Truckman

Oceniono na 1 z 5

Ordered a ford ranger hard top, in stock with next day Delivery!!

Ordered a ford ranger hard top, in stock and next delivery great 👍🏻, how wrong this could be, they contacted us saying it was a 6 month lead time. So we upgraded to a different model due in 6 weeks, not so great but better we thought!! How wrong were we, 10 weeks later after numerous contacts were told was due in to them last Friday so would be with us this Wednesday at the latest!! No sign! Rang them yesterday (Thursday) be with you Friday ( today ) oops sorry we mean Monday…maybe…. We will see. Very poor not sure how they have so many good reviews!! I’m disappointed and I haven’t even received it yet.

14 lipca 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Simon,

I'm really sorry for the delay to the delivery, we were let down by our couriers who were struggling to find you. We managed to point them in the right direction in the end via simple google search, they should have just called you and asked for directions from you directly rather than delaying delivery unnecessarily.

This is being investigated internally between us and them to prevent things like this from happening again going forward.

We have refunded the delivery charge, this should be in your account imminently if it hasn't already cleared.

Kind Regards
Truckman

Oceniono na 5 z 5

Purchased some expensive kit including…

Purchased some expensive kit including a truckman cover and rollbar. Couldn't have wished for better service. Professional and knowledgeable, Rob couldn't be more helpful. Totally satisfied and am now looking for other goodies for the pickup.

10 lipca 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Jon,

Thank you for your kind review.

I will pass your comments onto Robert.

Regards
Truckman

Oceniono na 1 z 5

Paid for item that they didn’t have in stock, been waiting 7 weeks for it!

As per the title of my review, I ordered and paid for an Amarok bonnet guard on 23rd May. It later became apparent (after me contacting Truckman) that it wasn’t actually in stock at the time of order. Then told coming into stock on 29th June (day after I emailed again). But if not, would be the following week. Another week later I’m still waiting - for an update or delivery, I don’t mind which. Poor poor customer service, a simple apology would have helped!! If I could purchase elsewhere I would have cancelled for refund weeks ago.

10 lipca 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Jo

Thank you for your review. I'm sorry for the delay to your order. We have emailed you directly about this and we are currently investigating as it seems to have been delivered by our courier but they haven't notified you or left the item in a noticeable place. I'm hoping to have an answer on this ASAP and we will email you back directly.

Thanks, Truckman Support

Oceniono na 5 z 5

Extremely helpful and supportive when I…

Extremely helpful and supportive when I had issues with a product bought from them. Great happy to help friendly customers service.

2 czerwca 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Ian,

Many thanks for your review.

I am glad to hear we resolved your issues and hope to see you again in the future.

Kind Regards
Truckman

Oceniono na 5 z 5

Excellent experience

Ordered a new rear door handle and lock for hilux truckman top for work. Called on the Thursday before a bank holiday weekend and was delivered before 9am on the Friday after being advised it might not turn up until the Tuesday after bank holiday.
Dealt with Robert McDowell the whole time and couldnt have been easier to deal with. excellent customer service and nothing was too much. Thank You and we will return

28 kwietnia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Graham,

Thank you for your kind review!

We will pass your kind comments onto Robert.

Kind Regards
Truckman

Oceniono na 1 z 5

I purchased a Mountain Top Evo E…

I purchased a Mountain Top Evo E electric roll top and had it fitted by truckman July last year. My Ford ranger was only 2 months old and it came back with scratches and covered in glue. I let that go. After 2 months, the electric rolltop failed and i was told it was a known issue and they were being recalled. They offered me a replacement. I live two hours away, so that's another day lost revenue and another £50 diesel. Long story short, I got my replacement last Tuesday, 8 MONTHS LATER!!! apparently due to supply issues. No apology, no offer of compensation, just a bad attitude by the staff. AND! the new one doesn't have the LEDs in the bed, which was why I got this model in the first place. They don't give a monkeys and think this is acceptable way to run a business. Give them a wide berth!

25 kwietnia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Good afternoon Mr Hoole,

I am sorry to hear that you are disappointed with your experience. We value all our customers and strive to provide exceptional customer service.

Regarding the claim of damage to your vehicle, as you pointed out, this matter was not reported to us. This is unfortunate, as we would have conducted a full investigation into the matter and tried to resolve any issues at the time they occurred. If you have any photos that were taken before and after the original fitting, please forward them for review.

We apologise for the delay you experienced with the replacement product. However, the delay was beyond our control. Regular detailed updates were provided via our Customer Service team.
A gesture of goodwill was offered for the inconvenience, but this was declined.

The latest model Mountain Top Evo-e Roller Tonneau has been produced without the LED lights. This is a change that has been implemented by the manufacturer. Your comments regarding this alteration have been passed on, and we will provide you with any updates as soon as they become available.

Once again, please accept our sincere apologies for any inconvenience this issue may have caused.

Kind Regards,
Truckman

Oceniono na 3 z 5

Ordered a hard top for a Ford Ranger

Ordered a hard top for a Ford Ranger. (I’m sure it’ll be fine when it eventually arrives and I’ll be able to review it properly). Was under the impression it would take two or three weeks.

Chased the order up and was told it takes about three months (ordered in March), as they’re manufactured in the far East (China ?), rather than in UK.

Would appreciate a more realistic delivery date and informed as such on the website.

19 kwietnia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Good Morning,

Thank you for your review.

We’ve recently seen a high volume of orders for this product. While we strive to maintain a good supply of products, sometimes this isn't always possible.

We will keep you up to date with the progress of your order.

Kind Regards
Truckman

Oceniono na 5 z 5

Truckman are awesome

Third time I’ve bought from Truckman and I’ve been pleased every time.

Ordered a hardtop canopy for my Hilux and arranged a fitting at their workshop a few days later. Waited in reception area while they did the work and there’s a Starbucks a 10-15 minute walk away.

The colour matches my truck perfectly, it looks smart and the canopy works seamlessly with the central locking on the Hilux.

I did shop around at other companies and found Truckman to be competitively priced.

Big shout out to Sophie and Tim for all their help.

23 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Ford ranger

Very helpful on the phone when ordering and quick delivery once order was placed, delivered to a place of my choice too.
Everything ordered fitted perfectly

4 lutego 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Richard,

Thank you for your review.

We are pleased to hear you are happy with your Wheel Arch Extension kit for your Ford Ranger.

Kind Regards
Truckman

Oceniono na 5 z 5

Great company to deal with…

Great company to deal with, knowledgeable and helpful staff. Would purchase from them again.

17 lutego 2023
Opinia niezależna
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Odpowiedź od Truckman

Hi Mark,

Thank you for your kind comments.

We look forward to seeing you again soon.

Kind Regards
Truckman

Oceniono na 5 z 5

Summing up a good experience

I spoke to a number of different personnel and found them all most helpful and placing the order was simple and delivery made within the time I had been given.

27 stycznia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Gareth,

Many Thanks for your order.

We hope you're enjoying your new storage box.

Kind Regads
Truckman

Oceniono na 5 z 5

Excellent top star seller

Excellent top star seller. Prompt shipping. Very professional helpline

24 lutego 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Good Morning,

Thank you for your kind review.

We are pleased to hear you were happy with our service.

Kind Regards
Truckman

Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service. Great equipment and engineering

13 stycznia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Andrew,

Thank you for your review.

We are happy to hear you are pleased with your most recent purchase.

Kind Regards
Truckman

Oceniono na 5 z 5

bonnet guard replacement

right parts delivered on time even with postal disruption and a christmas / new year bank holiday season

4 stycznia 2023
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Good Morning,

Thank you for your kind review.

We are glad you are happy with your most recent purchase.

Kind Regards
Truckman

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