Truckman Recenzje 

391
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Truckman were so helpful from my initial call to help fix my roller shutter on my truck. A meeting was setup within a few days at the Dudley site. When I arrived I was met by Emily Robinson who was s... Zobacz więcej

Oceniono na 5 z 5

Emily could not have been more helpful with having my end profile changed on the Truckman roll top. Excellent showroom with endless coffee and ice creams. Dave is also on hand. The fitters did a grea... Zobacz więcej

Oceniono na 5 z 5

What a great company to deal with, from the quick email responses to my questions, to me turning up with no appointment just to take a look and then having my ARB awning fitted to my roof rack using... Zobacz więcej

Oceniono na 3 z 5

Bought new canopy handle and lock from truckman. Can't just by the barrel you have to buy the complete handle etc. Key worked for six months then zilch. Copies amount of penetrating oil made no diffe... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca części do ciężarówek
  2. Produkcja części samochodowych
  3. Sklep samochodowy
  4. Sklep z akcesoriami samochodowymi
  5. Sklep z wyposażeniem aut

Napisane przez firmę

Truckman is the UK's largest hardtop manufacturer. For over 35 years, Truckman has been recognised as one of the UK's leading hardtop and accessory suppliers for the pickup market, catering for both leisure and commercial customers. Truckman offers over 25,000 different products, from conversions and drawer systems to hardtops, seat covers, stainless steel, hardtops, tonneaus and many more! Truckman hardtops are renowned for their robust, secure and stylish features, which is why Truckman is the chosen UK OEM Approved accessory supplier for Isuzu, Mitsubishi, Nissan, Toyota and VW. Truckman is proud to work in partnership with the National Farmers Union (NFU).


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

391 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(391)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Incompetent Organisation

Placed a simple order for Mountain Top cross bars to fit my 2024 Ford Ranger, this mob were unable to fulfil this order and in the process lied to me on several occasions. Took 4 days to ship a stock item after paying next day delivery, no tracking information was provided. The cross bars shipped were the wrong items, took them 4 days to finally accept the issue and have them collected, they tried to claim the cross bars had a cosmetic change from the manufacturer. Was assured at the time that a refund was issued to my account even although I didn’t request a refund, I just wanted the cross bars that I had ordered. Repeated phone calls to ascertain refund status were met with usual “yes it has been issued”. After 6 days and no refund in my account tried to speak to a Customer Service Manager, apparently they don’t have such a person, even asked to speak with their Managing Director, he was “unavailable”. Eventually was informed that the refund had not been issued and had to wait a further 5 days for the refund. Was then promised they would investigate and offer me a discount on the correct bars. After a few days they claimed the original bars I ordered didn’t fit my vehicle and offered no resolution or discount. Obtained the bars from another company that sells Mountain Top accessories, they arrived the next day fully tracked and fitted in 30 minutes with no issues.

I wouldn’t even buy a washer from this mob, they would eventually ship a bolt and then claim it was a “cosmetic change”, use this company at your peril.

29 stycznia 2025
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Robert,

Thank you for sharing your feedback. We're truly sorry to hear about the issues you've encountered with your order, and we fully understand your frustration. It's clear that we fell short of the high standards we aim to provide, and for that, we sincerely apologise.

We regret the delays in processing your order, the mix-up with the cross bars, and the lack of timely communication regarding the tracking and refund. This is not the experience we intend to offer our customers, and we are investigating the issues internally to ensure that they do not happen again.

Your concerns about the lack of clarity and the lack of resolution when you asked for assistance are noted. It's unacceptable that you felt misled during this process, and we deeply regret any inconvenience this has caused. We value your feedback and will work to improve our service in the future.

We’re pleased to hear that you were able to resolve your issue elsewhere, but it’s disappointing to see that we couldn’t meet your expectations this time. If you’d like to discuss this further or have any other concerns, please don’t hesitate to reach out directly.

Again, our sincere apologies for the experience, and thank you for bringing it to our attention.

Kind Regards
Truckman

Oceniono na 1 z 5

Had my money in November, delivery March!

Had my money in November. Delivered a canopy a month later. Failed to deliver the brackets. Another three weeks for those. Meanwhile a £3500 canopy is sitting in the garage.
Then the roof rack was delayed. That was then due in February. Then it wasn't, then it was March. Four months after paying for it!
Avoid this place. Buy something else.

24 stycznia 2025
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Paul,
We are sorry that part of your order has been delayed. As we explained, the products you ordered are shipped to us from Australia. Unfortunately, due to the distance, there can be shipping delays, which can be due to adverse weather conditions, customs clearance etc. We appreciate that delays such as these can be frustrating, but they are beyond our control.

Some of your items were despatched, as they were held in stock, or we received the shipment. This was agreed with you, to avoid you waiting on the whole order becoming available.

Regular updates have been provided to keep you aware of any delays.

Once again, we apologise for any inconvenience the shipping delays may have caused you.

Thanks
Truckman

Oceniono na 5 z 5

Fab Customer Service always…

I had a couple of minor issues with my truckman top over the past two years and on both occasions the Truckman team have always one above and beyond providing me with replacement items without fuss.

9 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Paid upfront for a two hour fitting for…

Paid upfront for a two hour fitting for bed rug and still waiting 4 hours later - they have not got the right size bed rug either so having to compromise. All in all wish I had not bothered.

16 stycznia 2025
Opinia niezależna
Logo Truckman

Odpowiedź od Truckman

Hi Matthew,
Thank you for your feedback. As discussed at your visit, the product you purchased was labelled incorrectly by the supplier on both the packaging and product itself, stating that it was suitable for your vehicle shape when, in fact, it was for a previous generation.

This would only have been realised at the time of fitting and is sadly not something we could have avoided.
We are always honest and transparent, so notified you immediately and visually explained this to you.

As we did not have a like-for-like replacement in stock, you were provided a couple of options for this to be resolved which regrettably did cause a delay in the work. I understand that the appointment took longer than expected, this was explained to you by our front of house team who kept you updated throughout your visit.

I sincerely apologise that you are unhappy with your visit to us. We acknowledge that your visit didn’t occur how we both would have wished, and we hope that we can earn your trust back in future.

Kind Regards
Truckman

Oceniono na 5 z 5

Superb

Superb, quick friendly and efficient help from Tim on the online chat via website. My order queries were dealt with to ensure I was ordering the correct items. Will definitely use truckman.co.uk again. Thanks

19 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Couldn’t ask for better service

Whilst looking through the online pages started to chat to the live online assistant…brilliantly helpful and made finding what I wanted even easier which was great as I live in Germany.,,
Since Brexit ordering from the UK is a nightmare…but the Truckman site showed / offered me the item minus UK vat and a very reasonable delivery price…The order was delivered to my door in Germany within three days of dispatch!! what more could you ask for….
Can’t say enough good thing about Truckman…who by the way had a genuine part that my local Toyota dealer could not get for my HiLux….

15 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

truckman top

Truckman havent helped me once out of warrantee even with long term and continual reoccurring faults. just spent another £100 on the handle which is a lot of money for a cast metal handle
so some good alternatives that myself and others are looking at replacing top with. i expected it to last the life of the truck but dont think it will.

7 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Truckman Suppot

Truckman support have helped me out of a jam twice now with products they distribute for Mountain Top.
Technical knowledge provided, coupled with a swift response time was a great help in resolving the issues I was experiencing.

16 września 2024
Opinia niezależna
Oceniono na 5 z 5

Very grateful the service the aftersales team

Had an issue with the locking mechanism quite a few months after fitting the truckman.
Contacted the customer service team and have had a very quick and informed response and resolution within hours.
Very grateful the service the aftersales team provided.

17 września 2024
Opinia niezależna
Oceniono na 5 z 5

Customer After Care and Support

One of our vehicles was broken into which had damaged the roller-shutter and lock on the back of the truck. The roller-shutter had only been purchased in March 24. The customers services team upon calling and the after care team upon repair where extremely supportive and went out of their way to rectify this issue for us. Personal and non-replaceable tools were taken which caused upset due to the sentimental value of them and the staff were so lovely at what was a sad time so we wish to thank them all for their kindness. Amy-Mavis Buttery - Operations Lead - Silvaman Group Ltd

6 września 2024
Opinia niezależna
Oceniono na 5 z 5

Really pleased and would 100% recommend!

I recently bought a GLS canopy for my Toyota Hilux invincibleX and I have to say it’s amazing!! It fits perfectly, the colour matches spot on, it’s finished to a high standard and looks the part and finishes the truck off it’s looks amazing now. Thank you Truckman I would recommend anyone wanting to get a canopy to use Truckman you will not be disappointed the service was outstanding delivered within 2 days as well!

15 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Ranger GLS Hardtop Canopy

Having been back to Truckman (Dudley) twice this year for warranty work to re-attach the headlining on my Ford Ranger GLS Hardtop Canopy, I was both surprised and delighted that when it happened again, they offered to replace the complete hardtop for me. The team at Dudley are just amazing and I cannot fault them, their service or their products. Special mentions to Kelly who has always looked after me. As a company, we now have 7 Rangers and all of them have been fitted with Truckman products.

Thank you Truckman

8 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Outstanding service

Outstanding service
Fantastic help (from K.) with sourcing and promptly sending an obscure part for a pick-up's roll top.
Much appreciated.

9 sierpnia 2024
Opinia niezależna

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