Tropicalmarinecentre Recenzje 

140
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I am really impressed with the customer service i received from TMC. I had an issue with my TMC filter pump on my aquarium so I contacted TMC customer service. I spoke to Dawn who was brilliant and so... Zobacz więcej

Oceniono na 5 z 5

TMC back their words up with actions. A slight issue with a product has been resolved quickly, fairly and with a minimum amount of fuss. This is highly reassuring that support is in place to pro... Zobacz więcej

Oceniono na 5 z 5

Outstanding customer service. This is what customer service SHOULD be like everywhere! After getting in contact via email to ask about my 350nano pump not working they sent out a brand new impeller... Zobacz więcej

Oceniono na 5 z 5

I found a chat link online to TMC. i asked a question about wrasse varieties and compatibility in my reef tank. The next morning i received a reply from Nicola. What a fantastic answer she provided.... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep akwarystyczny
  2. Akwarium
  3. Firma elektroniczna
  4. Sklep z rybami tropikalnymi

Napisane przez firmę

Tropical Marine Centre (TMC) has been Europe’s leading supplier of quality marine fish and invertebrates to the ornamental trade since 1970, importing more than 1800 species of livestock from 26 countries around the world. TMC supplies livestock and aquatic products to over 1200 retail stores in the UK and over 500 in the Iberian Peninsula. TMC also has a well-established distribution network in mainland Europe with at least two distributors in each of the major European countries. The Company is also the UK’s leading manufacturer and distributor of innovative commercial filtration equipment and quality branded aquatic products including the award-winning AquaRay Solid State Lighting range and the REEF for Advanced Aquarists range.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

140 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(140)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

Napisz recenzję
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Oceniono na 5 z 5

The part I needed was out of stock

I came to them with a problem, it was dealt with very quickly.

8 lutego 2024
Opinia niezależna
Logo Tropicalmarinecentre

Odpowiedź od Tropicalmarinecentre

Dear Stewart,

Thank you for taking the time to share your experience with us on Trustpilot. We're genuinely sorry to hear that the part you needed was initially out of stock. However, it's heartening to know that our team was able to address your problem swiftly and effectively.

At Tropical Marine Centre, we strive to provide exceptional service and solutions, even when unforeseen challenges arise. Your feedback is invaluable as it helps us to improve our inventory management and customer service processes.

Please do not hesitate to reach out to us for any further assistance or feedback. We're always here to help and look forward to serving you again in the future.

Oceniono na 5 z 5

Account Troubles

I was having difficulty accessing the dealer portal and logging into the company's online account. I found the 'Contact Us' tab on the TMC website very easily and was contacted shortly after the initial message was sent on the website by the customer service team.

26 stycznia 2024
Opinia niezależna
Logo Tropicalmarinecentre

Odpowiedź od Tropicalmarinecentre

Dear Chris,
Thank you for sharing your experience regarding the difficulties you encountered with accessing our dealer portal and online account. We sincerely apologize for any inconvenience this may have caused you. Ensuring easy and reliable access to our resources is a priority for us, and we are continuously working to improve our systems to make them more user-friendly and secure.

We are delighted to hear that you found our 'Contact Us' feature accessible and that our customer service team was able to quickly respond to your needs. Our team is dedicated to providing prompt and effective solutions to our partners and customers.

Your feedback is incredibly valuable to us as it helps us identify areas where we can improve. If you have any more questions, need further assistance, or have suggestions on how we can make our services better, please do not hesitate to get in touch.

Thank you for choosing Tropical Marine Centre. We look forward to continuing to support your needs and to making your experience with our online resources as seamless and productive as possible.

Warm Regards
TMC

Oceniono na 5 z 5

Excellent customer service

Excellent customer service - they went out of their way to help me. The control unit for my aquarium lights broke and they helped troubleshoot for me. They first sent me a new power supply unit and, when that didn't work, they offered to refund me for the cost of this and found a new control unit for me instead.

16 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

TMC Pump

I have a piece of equipment that’s recently started playing up. TMC have offered to replace it free of charge on seeing evidence of it not working how it should. Also given good advice with anything I’ve asked

14 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

TMC Products all excellent

If only TMC outlets were as good as the company. For answers to questions I had to go direct to TMC. I found the instructions a bit confusing having to read them two or three times. The quality and packaging of all parts was A1. Thank you for all of your patients with my stupid questions. TMC as a compony are excellent, you will not be disappointed with the Aquarium etc.

Best Wishes Martin

9 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Superb aftersale service!

I had an issue with a TMC pump, I reached out to TMC, and couldn't be more satisfied with the outcome, professional, helpful, and a very quick resolution to my problem.

If you are debating buying a TMC product, rest assured that the aftersale service is second to none, I personally wouldn't hesitate to buy their products again.

Simply put. Superb.

30 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Return pump issue

I had an issue with my 2.5 year old 5000 connect return pump and TMC helped me resolve the issue , even though it was out of warranty . Great service

18 września 2023
Opinia niezależna
Oceniono na 5 z 5

One of the best customer service i ever…

One of the best customer service i ever had. LEDs on my 5 years old light unit failed due to its age. I have contacted the TMC asked if they have spares or if they don’t if I could have the technical details of the LEDS. A nice lady replied and asked me for more details of the light unit. 3 days later she has replied, the light unit i have has been discontinued but she went the extra miles to see if there is any spare LEDs available, and she has managed to locate the last set. And she send it to me on next day postage total Free of charge. I have heard TMC is good at their after care services but This is another level customer service, the best and caring services ever.
( ps.. The lady who sort this out deserves a pay rise! She is a top asset of the company )

4 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

I had a broken Reef Tide powerhead which was out of warranty. I contacted TMC to see what options I had and they immediately sent me the required replacement part. Their customer services Dept couldn't do enough to help me fix the issue so I recommend them 100%. Thanks TMC, very impressed.

10 lipca 2023
Opinia niezależna

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