I am really impressed with the customer service i received from TMC. I had an issue with my TMC filter pump on my aquarium so I contacted TMC customer service. I spoke to Dawn who was brilliant and so... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
TMC back their words up with actions. A slight issue with a product has been resolved quickly, fairly and with a minimum amount of fuss. This is highly reassuring that support is in place to pro... Zobacz więcej
Outstanding customer service. This is what customer service SHOULD be like everywhere! After getting in contact via email to ask about my 350nano pump not working they sent out a brand new impeller... Zobacz więcej
I found a chat link online to TMC. i asked a question about wrasse varieties and compatibility in my reef tank. The next morning i received a reply from Nicola. What a fantastic answer she provided.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Tropical Marine Centre (TMC) has been Europe’s leading supplier of quality marine fish and invertebrates to the ornamental trade since 1970, importing more than 1800 species of livestock from 26 countries around the world. TMC supplies livestock and aquatic products to over 1200 retail stores in the UK and over 500 in the Iberian Peninsula. TMC also has a well-established distribution network in mainland Europe with at least two distributors in each of the major European countries. The Company is also the UK’s leading manufacturer and distributor of innovative commercial filtration equipment and quality branded aquatic products including the award-winning AquaRay Solid State Lighting range and the REEF for Advanced Aquarists range.
Dane kontaktowe
Solesbridge Lane, WD3 5SX, Chorleywood, Zjednoczone Królestwo
- 0044 1923284151
- info@tropicalmarinecentre.co.uk
- tropicalmarinecentre.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It is very fantastic work and it's very…
It is very fantastic work and it's very easy to do
The part I needed was out of stock
I came to them with a problem, it was dealt with very quickly.

Odpowiedź od Tropicalmarinecentre
Account Troubles
I was having difficulty accessing the dealer portal and logging into the company's online account. I found the 'Contact Us' tab on the TMC website very easily and was contacted shortly after the initial message was sent on the website by the customer service team.

Odpowiedź od Tropicalmarinecentre
I received replies right away in my…
I received replies right away in my enquiry Customer Servive were very helpful
Excellent customer service
Excellent customer service - they went out of their way to help me. The control unit for my aquarium lights broke and they helped troubleshoot for me. They first sent me a new power supply unit and, when that didn't work, they offered to refund me for the cost of this and found a new control unit for me instead.
TMC Pump
I have a piece of equipment that’s recently started playing up. TMC have offered to replace it free of charge on seeing evidence of it not working how it should. Also given good advice with anything I’ve asked
TMC Products all excellent
If only TMC outlets were as good as the company. For answers to questions I had to go direct to TMC. I found the instructions a bit confusing having to read them two or three times. The quality and packaging of all parts was A1. Thank you for all of your patients with my stupid questions. TMC as a compony are excellent, you will not be disappointed with the Aquarium etc.
Best Wishes Martin
Superb aftersale service!
I had an issue with a TMC pump, I reached out to TMC, and couldn't be more satisfied with the outcome, professional, helpful, and a very quick resolution to my problem.
If you are debating buying a TMC product, rest assured that the aftersale service is second to none, I personally wouldn't hesitate to buy their products again.
Simply put. Superb.
Customer service was great
Used the products for years but only ever had to contact the company once and the lady I spoke to was incredibly helpful. I am incredibly impressed with their customer service and products over all
Quick response
Query on a item which has developed a fault was helpfully responded to very quickly today.
Above and beyond expectations.
TMC products are really good quality. I had an issue with a power head and TMC customer service has gone above and beyond.
Super helpful
Super helpful. Literally 2 email sent and new part is being sent out. Cannot rate highly enough!
Return pump issue
I had an issue with my 2.5 year old 5000 connect return pump and TMC helped me resolve the issue , even though it was out of warranty . Great service
One of the best customer service i ever…
One of the best customer service i ever had. LEDs on my 5 years old light unit failed due to its age. I have contacted the TMC asked if they have spares or if they don’t if I could have the technical details of the LEDS. A nice lady replied and asked me for more details of the light unit. 3 days later she has replied, the light unit i have has been discontinued but she went the extra miles to see if there is any spare LEDs available, and she has managed to locate the last set. And she send it to me on next day postage total Free of charge. I have heard TMC is good at their after care services but This is another level customer service, the best and caring services ever.
( ps.. The lady who sort this out deserves a pay rise! She is a top asset of the company )
Excellent customer service
I had a broken Reef Tide powerhead which was out of warranty. I contacted TMC to see what options I had and they immediately sent me the required replacement part. Their customer services Dept couldn't do enough to help me fix the issue so I recommend them 100%. Thanks TMC, very impressed.
Helping me out
A very good help in emailing a massages and service and excellent service.
Great customer service team
Great customer service team, helped me to fix the problem! Thank you!
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