I am really impressed with the customer service i received from TMC. I had an issue with my TMC filter pump on my aquarium so I contacted TMC customer service. I spoke to Dawn who was brilliant and so... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
TMC back their words up with actions. A slight issue with a product has been resolved quickly, fairly and with a minimum amount of fuss. This is highly reassuring that support is in place to pro... Zobacz więcej
Outstanding customer service. This is what customer service SHOULD be like everywhere! After getting in contact via email to ask about my 350nano pump not working they sent out a brand new impeller... Zobacz więcej
I found a chat link online to TMC. i asked a question about wrasse varieties and compatibility in my reef tank. The next morning i received a reply from Nicola. What a fantastic answer she provided.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Tropical Marine Centre (TMC) has been Europe’s leading supplier of quality marine fish and invertebrates to the ornamental trade since 1970, importing more than 1800 species of livestock from 26 countries around the world. TMC supplies livestock and aquatic products to over 1200 retail stores in the UK and over 500 in the Iberian Peninsula. TMC also has a well-established distribution network in mainland Europe with at least two distributors in each of the major European countries. The Company is also the UK’s leading manufacturer and distributor of innovative commercial filtration equipment and quality branded aquatic products including the award-winning AquaRay Solid State Lighting range and the REEF for Advanced Aquarists range.
Dane kontaktowe
Solesbridge Lane, WD3 5SX, Chorleywood, Zjednoczone Królestwo
- 0044 1923284151
- info@tropicalmarinecentre.co.uk
- tropicalmarinecentre.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I recently purchased two Biome…
I recently purchased two Biome Aquariums by TMC and they are super smart looking and the light, heater and filter all run off a single plug which is the most sensible thing any manufacturer has done. The company are always very helpful and goes above and beyond to assist you quickly which is a sign of a good company. Highly recommended.
Dawn was very helpful and sorted out Great customer service.my…
Dawn was very helpful and promptly sorted out my problem.
Superlative service
Superlative service.
I had mislaid the machine screws that hold the two halves of the UV pond clarifier together whilst changing the lamp.
I contacted Customer Service to ask the screw size, they offered to post out replacements free of charge.
As I live nearby I popped in and collected the screws that were waiting on Reception for me.
Superlative service.
Great customer service outcome to an…
Great customer service outcome to an issue I was experiencing. Would highly recommend TMC!
Asked and Answered
Asked a question ,they had a couple tries at answering, and then gave me the information I needed. About all I wanted really. Swift replies too.
Excellent customer service
I had a surplus TMC Ion 30 light which had been unopened and never used. I passed this on to a fellow aquarist but he had trouble with the mounting arm. He thought this was a missing part and customer service were very helpful and sent out the part he had identified. Unfortunately this wasn't the problem but a screw hole on the arm hadn't been threaded. TMC confirmed the fault from photographs and immediately sent out a replacement.
Excellent service from Dawn at Customer Services who couldn't have been more helpful despite me initially giving her the wrong information! Polite and friendly at all times. Customer service as it should be.
Excellent service
Excellent service, had an issue with my pro pond 110uv
Which I had just purchased. Email TMC & they responded within a couple of hour, apologising for the problem I was having & with some things to check, which did not resolve the issue, I emailed them back to advise that I still had the problem. They then advised they would send me out a replacement part, which arrived the next day & solved the problem.
I can honestly say it's nice to deal…
I can honestly say it's nice to deal with a company that actually cares about customer service .
It was an absolute pleasure Dawn was so friendly and helpful would highly recommend 👌🌟🌟🌟🌟🌟
Unable to find what was needed but now…
Unable to find what was needed but now have great service 👍
Problem sorted out quickly ,politely…
Problem sorted out quickly ,politely and logically
Reef flow…2.0. 6000
Recently had a problem with a reef flow 2.0 .6000 having sent photos of the pump they rectified the fault and then sent the replacement part to me very happy for their quick and responsive service thank you
They are great they always come back…
They are great they always come back with the correct answer !
TMC are a first class business to deal…
TMC are a first class business to deal with, they sourced a part for me off one of their products that went out of production years ago and posted it to me. Many thanks to the team I dealt with. 💥💥💥💥💥
Great customer service ethos
Great customer service ethos.
I am a retail customer, but contacted TMC in respect of a particular (not widely stocked) species of wrasse that I wanted my local retailer to obtain for me.
Dawn was extremely helpful and has arranged for a specimen to be put aside for the retailer's next visit.
This was a very good customer experience

Odpowiedź od Tropicalmarinecentre
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







