Trip Mate Recenzje 

Still waiting on our check. This has been our first claim for traveling. We have traveled for the past 20 years and this was the first time we had to use insurance. If Viking was a bit more giving we would not have had to use the service. NO Rebooking with Viking they don’t allow! Eggspensive!!!!! Easy answer for future cruises/trips. NEVER AGAIN with Viking!

We had to cancel our trip last minute due to an unplanned hip replacement surgery for my wife. Working with TripMate was flawless. Their process was seamless - very efficient, staff helpful and processing expedient! We’ve scheduled another trip and have secured insurance with TripMate. Great experience!

It was very pleasant to realize that TripMate is a reliable, credible travel insurance. I was always skepical of insurances. But when I had a death in the family and I had to do sudden changes in my travel plans. TripMate tried to help, but dealing with uncertainty such as death. The agents when not knowing solutions they will give helpful contacts. I am thankful for the honest process and fair refunds.

Waiting to receive a refund is horrible, no one seems to care, or help you, 6 months already and still waiting for that refund 😣

We always take out trip insurance but we almost didn’t this last trip because we booked last minute. My husband insisted and I’m so thankful we did. Two days before our trip, my husband went to the emergency room thinking he needed some IV fluids to boost his energy. He had Stage 4 lung cancer! The trip was cancelled and when I filled out the paperwork weeks later, my claim was approved and had my reimbursements in weeks. I thought it would Be more difficult but it was Easy to do online and when I called the representative was very compassionate and helpful.

Tripmate was always available to answer any questions that I had. The written directions were easy to follow. I liked being able to submit online. I’m sure it speeded up the response time. I would certainly use trust them again if I book a trip.

Mar 20 flight (booked by Viking) to NOLA for pre cruise extension, then eight day cruise. Wife and I both Covid, multiple Dr visits, past the worst symptoms, recovering, but still physically compromised. Viking rep w/whom we'd been coordinating as situation developed advised no issue if need to cnx. Notified Viking night prior to skd departure and rec'd their formal Cnx Invoice w/comprehensive detail of pmts and methods. Initial Trip Mate rep advised (and claim form supports this) rqd docs would include Viking Cnx Invoice, TM's claim forms (w/a signed physician's stmt), plus any credit card stmts and/or bank stmts which showed pmt transfers... 50+ page PDF compiled after several days spent downloading stmts and obtaining Dr's stmt. Night prior to emailing TM, called for final confirmation of extensive docs rqd, was advised Viking Cnx Invoice (plus TM claim forms) had sufficient detail, no other supporting stmts were rqd... Called the next morning, different rep w/same message. Emailed abbreviated docs, rec'd echecks (first experience w/that) ~2 wks later (Apr 24). If we ignore the wasted time and effort resulting from the conflicting guidance, was a pretty straight forward process with the complete reimbursement we'd been advised to expect. We've grumbled when paying for trip/travel ins, but no more. Thank you Trip Mate.

Had to cancel due to illness and they processed the claim on line with easy instructions. Paid in full in one week after submission. Excellent service and would use them again for the replacement trip.

I don't typically write reviews, but I'm compelled to write an extremely positive review because I've seen so many poor ones for Tripmate. We had to cancel our cruise due to a medical emergency and surgery (all is fine now). The process was seamless from beginning to end, starting with the clear instructions online. Customer service was always available and helpful by phone, and I could continue to check the progress of our claim online. Granted, it was a pretty straightforward claim with all the necessary documentation, but I had the refund within a couple of weeks of submitting the paperwork. Thanks to Tripmate for easing the stress of surgery and missing our trip. I will use them again.

My wife and I booked a trip with Viking in October 2024. I informed the agent that my wife has ALS. She was diagnosed with it I August 2024. At the time she was mobile. I asked if she was unable to travel can we get a refund. The answer was yes. So we purchased Trip Mate insurance for $1598. In January, she became wheelchair bound, she could no longer walk. We then cancelled our trip. I have supplied trip mate with a plethora of information. They have cancelled our claim. So buyers be advised, they are not the top of the line travel insurance company. I am very disappointed. I will never use trip mate again. My next step is to contact an attorney.

After suffering a fall and not being able to travel, Trip Mate was very helpful in my getting trip refunded in a timely manner. Representative were very detailed in what was needed and quick to refund money.

Trip Mate is a waste of money, our trip was canceled by the resort and they informed us they would not refund our flights, and trip mate says (in small print) they don't cover losses because of hotel cancelations.

We had to cancel a trip due to medical issues. Tripmate worked as advertised and we got back the money we had paid for the trip.

Regrettably, a Viking cruise was cancelled due to a very serious and unexpected family health issue. Trip Mate promptly processed the claims.

We had a trip cancellation claim. Tripmate adjudicated the claim promptly and fairly. I made calls to Trip Mate before we submitted the claim to fully understand the process and the representatives I spoke with were courteous and helpful. Our claim had all the required documentation and the extra care on the front end was beneficial.

Our 10 day trip turned into 9 days due to our flight being delayed a full 24 hours because of inclement weather. I submitted the claim when we returned home. The only thing I did not do was submit all my documents online. There were too many to submit so I mailed them instead. We received reimbursement for losing one day at our all inclusive resort in about a month after submission. I will always take out the travel insurance.

Terrible and wont cover your claim, stay away and save your money.

We had booked a trip with Viking and unfortunately we had to cancel due to health issues. Both Viking and Trip Mate have been outstanding. I just called Trip Mate and spoke with Ethel. She was extremely helpful and patient.
Helpfully we will be scheduling the next trip very soon and Viking and Trip Mate will be on our agenda.

My wife got sick right before our Viking Cruise. We were told how to proceed we were pleasantly surprised how things progressed once all the paperwork was received and processed. We received the amount we had requested for our reimbursement and the customer service people were quick and responsive to my questions.

We had a trip delay to an all inclusive resort due to a flight being cancelled because of unplanned mechanical issues. The airline did not reimburse anything. However, trip mate was easy to use and track, the submission process was easy to send proof of changes and receipts. We received a partial refund which I am pleased with. We eventually made it to our destination but missed nearly two days of our trip. Tripmate refunded a partial amount that I am pleased made up for our lost days and the money we had to spend even though we didn’t get to enjoy the amenities. We have already purchased insurance again for our next trip! Thanks, Tripmate!