Trip Mate Recenzje 

No one ever expects their once in a lifetime trip to be cancelled due to an unexpected hospitalization but sadly ours was. While still recovering I tackled the refund forms, which were thankfully pretty easy to follow and were soon on their way to Trip Mate. I appreciated the link that allowed me to see the progress of my claim status and also the text that informed me that my refund was approved and on its way. My only complaint would be how expensive it is but otherwise I plan on using them again for our next cruise.

Our claim for a stolen piece of luggage was easy to file online, upload receipts and proof of reporting to authorities. Able to track online, but also received emails confirming receipt, status and favorable resolution. Only took a little over a month to receive our payment. Awesome service.

This is, unfortunately, the second time I had to file a claim with Trip Mate due to illness. However, just like the first time, they delivered. I found the claim process to be fair and timely. And, before we purchased the insurance, we knew what was and what was not covered. Yes, we had to submit documents, including a doctor’s statement. I find that a very reasonable request. I can’t believe some of the one-star reviews I have read. People wanting to receive payment for non-covered reasons; not wanting to have to submit supporting documents; and wanting to receive payment yesterday. I will continue to utilize Trip Mate until I have a poor experience which I do not expect to happen.

My husband was informed he needed surgery unexpectedly before our upcoming trip to Europe. Submitting the claim to Trip Mate was seamless and I received prompt service from Customer Service rep. Easy to submit the claim online, along with uploading the appropriate documentation, and I appreciated the ability to check on the status of my claim as well. We were notified in a very timely manner that the claim was being processed and payment came shortly after approval. We are planning to travel again internationally next year and will definitely be using Trip Mate as our travel insurance again!

I have never had to file a claim on trip insurance, but now I know why it is so necessary. You just never know what can happen. We booked a 15 day Viking cruise in France with two other couples in April and made final payment in June, 2024. My back trouble started in August, and eventually led to scheduling back surgery. By the time they could get me on the schedule (March 20th), it was too late to make a full recovery before the cruise. Reluctantly, we canceled our cruise with Viking. They immediately refunded 25% (per their cancelation policy and the number of days left). I went online and printed all the claim forms I needed. I was able to complete all of them myself (Viking sends a lot of the information you need) except for the surgeon's form. I dropped that off at his office and got it back in a couple of days. I scanned all of the claim forms and emailed it to Trip Mate. I never spoke to an agent, but had approval within days, and the checks days after that. I received a full refund of what I was expecting. I will definitely use Trip Mate again. In fact, we have rescheduled that cruise for next Spring and took out the same insurance.

Although my claim was handled very competently and my contact was very polite and helpful, I was disturbed that I only received reimbursement for delayed luggage even though I never received my bag and I had told the airline that my airtag showed that it never left JFK . I had to go to JFK to retrieve my bag after I returned home. I think this claim compensation should have been for lost luggage.

I have purchased Trip Insurance many times, and this was the first time I needed to use it. Thank you to the company for making this a better experience than anticipated. I do recommend this Trip Insurance Company.

Trip Mate provides customer friendly service. Quick to understand my difficulty. I am extremely happy for accepting my claim and refund. Thanks so much. I would definitely use Trip Mate for my future travel needs.

A very expensive trip and unexpected illness is really stressful, not knowing how well the claim process would work for me. I never spoke with anyone at TripMate. I read the information, followed the instructions, submitted and waited. I was pleasantly surprised with the turnaround and payment process. If I have any complaint, it would be that the cost of the insurance might be less expensive. I definitely will use TripMate for future travel.

The application process was easy to follow so when I submitted my documentation it was complete. When I did have a question the person I spoke with answered it clearly and professionally. I was able to follow along to see where my application was in the process. Best of all I got my check quickly! I will purchase all future travel insurance with Travel Mate

I am from insurance industry, and I believe in insurance on any device, person etc. But Trip Mate is a scam. It functions like a scam. They make money by denying every document or claim you present. I WOULD NOT GET ANY INSURANCE from this company. Don't waste your money.

I have seen many reviews from users online wrt to their Trip Mate experiences/claims. I am happy to report that my experience has been great. I spent the time to work between Viking and Trip Mate to get to my resolution for my claim and am living proof that the Trip Mate expense is worth my Peace of Mind while traveling. I will be buying it on all of my Viking Travels.

Purchase Trip Mate insurance for my daughter's school trip to New York. Unfortunately, she got sick a few days before and was unable to attend. It was a very easy process to file a claim. Also, having visibility to claim status was great. The process was easy and claim was processed quickly. Overall, a great experience.

My wife and I booked a bucket list tour through Smartours to go to Italy for our 30th Anniversary. Tripmate was the recommended travel insurance. Smartours closed down suddenly at end of January. We got back approximately half our deposits from Smartours and submitted a claim to tripmate for the balance. They denied the claim citing that the closure of a tour operator is not a covered event. We were shocked and completely outraged. How could the sudden closure of the company not be covered. When we called, the representative was completely useless. We demanded to talk to one of the examiners, but was told they don't have phones and are busy denying... oh sorry I mean reviewing claims. After going in circles we finally hung up. I would think this would be just the perfect scenario for travel insurance. We are not giving up yet. I have contacted the state Division of Insurance and they are opening a case to investigate the claim. I will also be looking into other avenues to get a more favorable outcome. Tripmate is owned or a division of Generali Global Assistance. They had revenue of $1.85 Billion. With that much revenue maybe the CEO Chris Carnicelli and other employees can afford to be out thousands of dollars, but this is a serious and devastating situation for us. I would have thought that the $850 policy premium would cover a situation such as this. So please avoid this company. Google other better rated companies such as Faye or Travelex. Tripmate does not seem to be on any list. Happy travels.

Purchased TripMate for a trip to Oahu and had a medical emergency midway through the trip. TripMate covered my expenses not covered by my health insurance. The claim process is complicated and drawn-out requiring printing out forms and providing proof of expenses incurred with paperwork and your doctor’s sign-off. I was able to provide my e-paperwork from my online medical reports from MyChart, and copies of bills and claims. Then you must mail the all the proof of paperwork by US mail. It was a pain gathering all the proof but I was reimbursed in full for my expenses that added up to more than $700. Satisfied customer.

Our American Airlines flight from Lafayette, La to Dallas, Tx on 12/10/2024 was delayed and our connecting flight from Dallas Tx to Burbank Ca was missed, so we were put on another AA flight and bumped down from business class to coach and rerouted to LAX. We had to take a bus and an Uber to get back home, many hours later. I called American the following day and was told we would be refunded the price difference from business to coach...but not to me. The refund would go to the credit card that booked the flight. I used a AAA travel agent to book the flight, who in turn used a different travel agency to charge the flight on their credit card. I agreed on travel insurance, because of the winter weather, and have used TripMate in the past. I paid AAA who in turn paid the travel agency who in turn paid American. I called AAA, the Travel Agency, American Airlines and Trip Mate to find out where my money was.
American refunded the travel agency on 12/14/2024 (they sent me a confirmation email, but strangely claimed that they could NOT tell me the amount). The travel agency said they couldn't talk to me, only the booking agent at AAA, who said that they would help. I called TripMate who emailed me the refund forms, which I filled out on 1/3/2025. They sent me an email saying they received the forms 1/7/2025. Got a link for my claim 1/29/2025. Got a letter that they needed "additional information" on 2/4/2025. Nothing specific, so I filled it out and sent it in with ALL THE RECEIPTS once again.
That's when I read their reviews about how terrible TripMate is. Then 2/12/2025 my AAA travel agent said that they will issue a price difference of $265.00 per person for the business class downgrade from Dallas to LAX. And on 2/18/2025, I got a refund. No proof from American Airlines on what was actually sent. What a disappointment and what terrible customer service.
I will never use TripMate again.

I uses Trip Mate for many years. Al

Purchased this insurance for a hiking trip to Europe. We used this company because we had purchased it two times previously for hiking trips booked through REI adventures. Fortunately we never needed to use it on those trips.
Three days into the European trip my husband suffered a stress fracture diagnosed at a hospital in England. Upon return home we contacted the insurance provider who told us what we needed to do to submit a claim. We submitted the claim which was denied because they said we did not submit all the required paperwork. When my husband talked with the agent to confirm what was needed and submitted the requested form, the claim was denied again due to additional information being needed. Once again spoke with an agent and explained it was submitted. They said it would have to be forwarded to the original agent. That pattern repeated two more times. Long story short we resubmitted all paper work 3 times and got nothing but a complete runaround. I guess they just hope they beat you down enough so you stop requesting reimbursement. So not only are we out the $800.00 dollars for the insurance, we are also out the remaining cost of our trip that we were unable to complete. I would not recommend this insurance or this carrier.

It was easy, to follow the instructions and then we were compensated for our car rental.

You will not receive any reimbursement for a trip missed due to illness unless you get a signed statement from a doctor.