Trek Bicycle Recenzje 

Two and a half weeks ago, I took my bike (4 year old Carrera Axle) to their bracknell store with a problem with my rear wheel. The on-site mechanic was highly competent and quickly identified the issue as a busted axle and a worn out chain. It was agreed that the bike would be serviced with the rear axle being replaced, a new chain and the rear cassette would be upgraded at the same time. The agreed time was 3 to 4 working days. Over the next two and a half weeks I received excuse after excuse with the latest from the socially awkward staff. Earlier in the week, I gave then a deadline of 23/03/2024 as I needed the bike back by that date. Then they admitted on 22/03/2024, that they haven't even started repairing my bike yet. This was the final straw and I told that I would collect my bike tomorrow and take to another bike shop, regardless of how many pieces that the bike was in.

Avoid this shop at all costs. They make promises that they can't deliver and try to fob you off with ridiculous excuses. I am absolutely disgusted with the service at the Bracknell branch and will never use them again.

Update: I took my mother with me, who used to be a legal secretary, specialising in contract law. She managed to negotiate for my bike to be repaired before 4pm 23/03/2024. I agreed and returned at 4pm to collect my bike. The mechanic only replaced the broken axle and didn't charge as an apology. He then went on to explain that the rest of the work that was recommended was unnecessary. Upon getting on my bike I noticed that my rear brakes were too spongy. I had no faith left in the Bracknell Trek branch so I took the bike to the Halfords bike hut in the same town. The Halfords bike mechanic discovered that the brake cable had been loosened and adjusted the brake cable so the it was safe to ride.

Avoid Trek at all costs.

Great service. Thought it might be a 1 week wait but only took 1 hour.

Yet again a crap service from Trek Benelux : ordered my bike (Trek Domane+ AL5) early January 2024, delivery was promised for April, then postponed till August, and now again to September (at earliest). Unacceptable, I used to buy a new bike almost every year, but now I'll cancel this order and will change definitely to another brand, due to the service from Trek Benelux, which is not the first time.
Trek looses yet another loyal client due to their poor delivery commitment and internal mis-planning.

De Trek fiets, geen e-bike, heb ik nu anderhalf jaar en al meer dan 500 euro aan reparaties voor moeten neerleggen. Diverse keren een lekke band gehad, zowel voor- als achterband. Een nieuwe kogel in mijn stuur moeten laten zetten, de ketting is volkomen versleten en ik ben al met het tweede achterlicht bezig. Kortom, ik zou deze fiets niemand aanraden, tenzij je de fietsenmaker wil supporter.

Trek bicycle Copenhagen Hellerup

Skulle i dag køber noget i butikken. Man bliver mødt at en chef, der sidder og koster rundt med sin medarbejder, alt imens han sidder på sin bærbar.

Totalt dårlig oplevelse. Den gang Bjarne var chef, blev du altid mødt med et smil og følte dig velkommen. Den atmosfære er total væk. Du føler dig absolut ikke velkommen, upersonlige service, og en overfladisk chef, der har mega travlt med at rette på de stakkels merarbejde. Jeg kommer nok ikke lige igen...

I arrived looking for a modest mountain bike. The rep tried to sell me a £6,000 electric bike, and then a £1,800 mountain bike, and then implied I was looking for a kids bike when I said I was after something more reasonable for my use cases.

The jokes on him because I actually had the budget but ended up paying only £300 for a bike elsewhere (Cycle King in Stony) previously listed at £600. It has everything I need - a lightweight frame, front suspension, 27.5 tyres, hydraulic disk brakes, 21 gears. What more do I need for my modest use cases? I got to spend hundreds more on accessories like my £90 bib shorts, £100 portable jet spray, saddle, mounted camera and case, phone case, pump, locks, chain tool and more! All for less than 1/3 of what Trek could apparently offer me.

I'll never return to Trek.

Taken it out 5-6 times and very happy with my £300 bike. Cheers!

Through a supplier I recieved a bike with cheaper components and one that doesn't fit properly (and makes the bike unrideable).

I sent a note to Trek's customer service only to get a message saying they can just change parts. So you won't always get what you're paying for!

I bought a trek slash for my son. This was purchased new and its an extremely disappointing bike. We ride together and my giant has done the same amount of work as his trek with no problems and the trek at 1 year old needed bearings, bottom bracket, new rear wheel, dropper post fixed, new chain and sprockets plus brake pads and tyres. I would NEVER buy another as they aren't worth the money

Brought a trek slash 8 brand new after a year I spent 2k on getting it fixed and it’s always rattling and all my mates that have trek have the same problems as me. For the price I payed it’s so disappointing it’s got way to much bontrager which is pretty bad and the bearing are awful.

Just the worst quality bike I’ve ever owned (Trek Domane)

In 1 year I’ve had to replace The back wheel twice, The saddle bolt,The bottom bracket, The cassette, The chain, The back brakes, Both tyres and more that I’ve forgotten
I’ve honestly spent more on the bike than what I paid for the bike

It’s quite obvious that these are built with cheap components that wont last so the customer is forced to return time after time to get it fixed racking up more money on top of what was paid for the bike

I’ve had no help from Trek (Battersea) as they say these are all wearable parts not covered under warranty so basically the only part that’s not wearable is the frame

I would highly recommend you stay away from this company at all costs unless you want to spend more in the long run

Great service, had an issue with my bike and Tam sheikh on customer service swiftly sorted this for me.

Top Hilfe in Ulm! Ich sag nur: Supermario!!

Ordered something from another company which Royal Mail seem to have lost. The company couldn’t guarantee delivery in time after a second order so advised I go straight to Trek. They couldn’t have been more helpful. She understood the stress caused, suggested a solution, organised delivery for the next day, and checked in. Brilliant service

I visited the Trek Bicycles in Southlake, TX on 11/05/2023 for some service and I was amazed by the professionalism and friendliness of the staff. Wes greeted me warmly and helped me with an oddball request/repair that I had. He explained the process and the cost clearly and honestly. He also told me that it would take some time as they were very busy with other customers. I decided to wait and browse around the store.

While I was waiting, I met Eddie, who was very knowledgeable and helpful. He showed me some of the latest models and features of the bikes. He also answered all my questions patiently and enthusiastically. I was so impressed by his service that I ended up buying a bike for my husband as a surprise gift. Eddie made sure that I got the best deal and the right fit for the bike.

I also noticed how well the staff of three worked together as a team. Josh was the third member of the staff and he was also very courteous and efficient. He handled the checkout and the delivery of the bikes smoothly and quickly. He also thanked me for choosing Trek Bicycles and invited me to come back anytime.

I was very satisfied with my experience at the Trek Bicycles in Southlake, TX. The staff of three, Wes, Eddie, and Josh, were all outstanding and went above and beyond to make me happy. They were overloaded with happy yet patient customers, but they never lost their smile or their professionalism. They were gelling together despite being overworked. I would highly recommend this store to anyone who is looking for a great bike and a great service. Thank you, Trek Bicycles, for making my day!

Ich kam heute ganz spontan bei trekbikes mit meinem alten Fahrrad (Yoga) vorbei mit wenig Luft im Hinterreifen. Sofort fand ich ein offenes Ohr und gleich darauf einen ebenso netten Mitarbeiter, der mein Rad mit Luft versorgte, die Luftpumpe überprüfte -
einfach Super so schnell und ohne großen Aufwand Hilfe zu bekommen. Wenn sich herausstellt, daß der Reifen und /oder Ventil defekt ist, weiß ich ganz bestimmt wo ich gut aufgehoben bin - Vielen Dank
Rosemarie R.

Jeg har benyttet forretningen de seneste 8 år.
Har altid fået en fremragende service. Ikke mindst den teknologiske indsigt er i top.
Desuden er indretningen moderne og indbydende med et stort sortiment, ligesom værkstedet har den fornødne ekspertise. Alt kører professionelt - det er kun få steder, man finder dette. Jeg har anbefalet forretningen til mange i min omgangskreds.

PESSIMA ESPERIENZA
Sono una biker esperta...ho acquistato una TREK SUPERCALIBER da tre mesi in sostituzione di una signora CUBE SLT in seguito ad un furto. Pensavo di migliorare prestazioni e qualità ma evidentemente mi sono sbagliata alla grande. Dopo tre mesi di strada noto che mi è saltata la vernice nella parte inferiore del telaio. Pensando che era stato un danno da me provocato l'ho portata a riparare e con mia grande sorpresa mi hanno detto che la vernice era tutta staccata dal telaio per un difetto di verniciatura. Ho contattato il venditore e quindi la casa la quale dopo circa un mese mi ha comunicato che.la responsabilità era la mia. Faccio presente che insieme alla suddetta ho acquistato anche un'altra CUBE la quale è perfetta non da alcun problema e l'ho pagata anche molto meno...cosa dire...DISONESTI AL CONFINE DELLA TRUFFA

Order for a mudguard. Received with 3 week delay, and no screws, and the joint fastening was too short. I had to find out some spares with the resaler. Not professional.

The colour seems to be the best thing about the bike… found it very slow, heavy and sluggish to ride

Been riding for years so no excuse

Two Trek branches said I could put a pannier rack on any Trek bike. So I ordered any Trek bike and put a pannier rack on it. I brought the Trek Procaliber 9.5 which is a carbon frame from All Terrain Cycles (Trek Dealership) because Trek didn't have any in stock. All Terrain Cycles ordered the bike from Trek even though Trek didn't show any stock. All Terrain Cycles should have built the bike but instead, they sent it to me as Trek had packed it. I believe they did this because they knew it was a used bike that a Trek staff member had put through the system. Tires were used, tire sealant was yellow when it should be blue, sealant was leaking, rims were damaged, screws in the frame were damaged, and dog hair and mud were stuck to the frame.
All Tarrain Cycles past the buck and said this was all Trek's fault. They showed me proof (bike serial number matching the paperwork) that the bike was ordered from Trek and then sent it straight to me.
First, I dealt with Tam at Trek and then Colin the Customer Service Director.
Colin and Tam knew I was using this bike for bike packing. I also said I have Cancer and wanted to go on one last trip so getting this right was really important to me.
The bike is a small frame so you can't attach anything in the middle because it dips. That just left the front and the back of the bike to attach a handlebar rack and a pannier rack. Trek knew I was going to be attaching things to the frame. After Colin took the bike and replaced parts (which I was grateful for) within a week, the frame cracked.
I contacted Colin and asked him where I stood with this. He asked me what pannier rack I had attached to the bike frame and then he said he would take the bike to inspect it. I spoke to Trek US on live chat who said nothing is allowed to be attached to the frame so I don't know why Trek in the UK want to waste time inspecting it when the rack invalidates the lifetime frame warranty. This also means my bike insurance is not valid so I can't use this bike for bike packing. Colin then said that I had to get any parts authorized by Trek if I wanted to attach anything to one of their carbon frames.
Colin/Trek should have told me this when they first knew what bike I had. I could have exchanged the bike before it got damaged. They ignored me when I pointed this out.
Trek also should make this EXTREMELY clear (on their website, in person and in writing) to anyone buying a carbon frame ESPECIALLY for INSURANCE PURPOSES. They don't have it written anywhere and they don't care that they don't. When I told them this, Colin sent a load of bogus links that didn't work and he ignored liability. Nothing was said about anything they should or shouldn't have done and no apologies were given. I told Colin how nasty I thought he was for not saying anything. He ignored what I said. I kept asking him to explain why staff members were selling their bikes through the company. He didn't respond to explain.
Colin then made out that he was going to swap the carbon frame I had for an aluminium frame, and then swap over all the parts on the bike for free. He said this was his 'offer' to resolve the issues. When I believed it was for free, I was relieved and said thank you. Colin then made out that he wasn't going to do this for free and that I had to pay him. I told Colin how awful he is and I said it seems you like to kick people when they are down. He never replied to help me any further or to reassure me that this wasn't the case.
I have since gone to a different company that sells Trek bikes as well as other brands which is considered as a Trek Dealership. They said that even if the parts from a Procaliber 9.5 were swapped over to an aluminium frame, I would still have difficulty with the bike because the gear set-up is for climbing mountains and it's not ideal for what I need. They said they would help me find a more suitable bike. In between phone calls with them, they gave me the impression that they had spoken to Trek about me. They then cancelled my new order as they were told they have a right to cancel what orders they like. They then told me to go elsewhere for help. I'm still in shock.
I can't believe it, I've wasted 11 weeks of my life and I'm worse off than when I started. I've spent about £1000 on bike packing add-ons and I can't use any of it, let alone go on the trip I had planned. All the stuff including the damaged bike is just sitting there.